About Redbox

Your brand. Your business. Grow with Redbox, the powerful online ordering and delivery platform which supports many models.

The Redbox platform allows you to create, customise and manage your own online marketplace made up of limitless hand-picked outlets, or a branded e-commerce website & app to manage your own personalised service. Making sure you can manage your online presence and your customers come direct to you.

It works for a variety of models, whether that be an individual brand or marketplace; restaurant, coffee shop, grocers, pharmacy, butchers, the list goes on.

It allows you to get brand in-front of your clients and your products moving quickly.


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8 Reviews of Redbox

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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September 2021

Mark from Pronto

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Powerful product, that's easy to use and start a restaurant marketplace

I wanted to set up a food ordering app for our town as lots of restaurants didn't really do takeaway. I thought it might be a difficult process but after speaking with the guys at Redbox it seemed pretty straight forward. Thankfully it was and with the support they provided I got up to speed with the system in a day or two, and then just started adding restaurants. We've not got about 25 restaurants on our Redbox Marketplace and they love it, and customers give us lots of positive feedback about their ordering experience. Love it!

Pros

Redbox is just really easy to use. The software, coupled with customer service meant it was very easy to get started and set up a successful marketplace in my area. I can get each restaurant set up on the system, along with their menu and get them live on the app within about 30 minutes meaning I can react quickly once a restaurant has said they'd like to join our app.

Cons

Nothing really - it just works and customers love it

Reasons for Choosing Redbox

The full backend system meant that I can give logins to restaurants so they can manage their own menus. This was a big draw as on other platforms they would have to go through call centres which can take up to two weeks to make any alterations or mark things as Sold Out. The app updates pretty much instantly when a restaurant makes a change, which they all love. Also being able to take pre-orders has been really useful and again isn't provided by many other platforms - it's helped restaurants grow their orders before they've opened for the day.

August 2021

sue from Resolute Hospitality Ltd

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Perfect solution for a busy cafe bar

We needed to find a quick solution during the first lockdown to be able to sustain our business with takeaway orders and ensure our customers felt safe and secure with an online ordering system to reduce the need for person to person interaction. We were able to get up and running quickly, the service from the team was excellent and we received all the training we needed.

Pros

The set up was really easy and the software is extremely reliable which for us was very important - adding or removing products, updates is super simple. The reports are also clear and accurate. I really like also how we can have it branded to our business, it feels tailored to our business and easier for our customers to find us and feel confident when making transactions with us.

Cons

I don't have anything to report, the team behind ~Red Box are very helpful and the integration with our systems was seamless.

Reasons for Choosing Redbox

Branding, functionality and value for money

October 2021

Isabella from Goodfüd

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Looks great & easy to use

I didn’t think setting up an online marketplace could be this straight forward!

Pros

Easy set-up and management in the back-end, and a fantastic user-friendly front end system for the customer. Being able to get targeted messaging out to our customers via the Redbox marketing features will be and added bonus!

Cons

I can’t think of any negatives as of yet.

October 2021

ian from Prelude Recruitment

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

October 2021

Good and Bad

Its been ok, nice helpful people, good system and could be better but all systems can improve.

Pros

I like the way it adds up and includes the vat, its good that its all calculated for payouts during the week. I think there could be better additions as if you refund £10 you dont seem to take the payments to Redbox off the outlet so really if there is a refund we as the user pay for redbox.

Cons

I think the terminals leave a lot to be desired, i wanted to ramp up this business in a different way to others but we lost confidence in the terminals closing down, losing volume, needing to be re booted.

Reasons for Choosing Redbox

We just googled this type of system and my business partner said these were the way to go.

September 2021

Joel from Joel’ Chicken

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2021

Joel’s chicken

Pros

Been able add all the specifics for the menu is helpful and the pre ordering is also handy so we can plan ahead for ordering etc. It was easy to set up and integrates well with the terminal.

Cons

It can be a bit confusing and difficult to navigate at times especially with someone thats not involved in software.

September 2021

Jack from Hulls Kitchens

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Fantastic Developers - Always communicate

Pros

The software is so easy to use. It’s easy for restaurants to engage with the software and make live changes to there menu. The app Redbox designed is easy to use, easy on the eye and simple compared to other apps in the market.

Cons

Having bespoke features of the app or features that you can add to your app. I’m sure the guys are working this already.

October 2021

Jay from Bitez App

Company Size: 1 employee

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2021

Love it

Pros

The software is easy to use for both myself and my restaurants

Cons

Not a lot of integrations as of yet with limits what you can do with the software.

Reasons for Choosing Redbox

UK based, better customer service

November 2021

Chiffon from Hood Hip Bottoms

Company Size: 1 employee

Industry: Entertainment

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

Online Ordering with Redbox

My overall experience of Redbox had been a fairly good one. Benefits I have realized with using Redbox is smoother management of viewership. The Redbox product is very efficient for the most part.

Pros

Ordering features were most impactful. Product is easy to use. Integration was rather simple as well with existing platform.

Cons

Features I feel could be improved are the drop down menus for searching movie titles. This aspect of compiling movie titles can make integration a little difficult. Other than that it would be awesome if their were a way to highlight titles of movies.