About RepSpark

RepSpark is a comprehensive B2B eCommerce platform that allows businesses to remotely showcase products with digital catalogs and virtual showrooms. It includes tools for marketing, communication, order entry, inventory, data analytics, and reporting. RepSpark is designed to help businesses bring products to life using various features, such as interactive and clickable catalogs, buyer mark-ups/notes, product videos, 360-degree product details, plus more. Businesses can use the platform to create custom catalogs based on current trends and buyer history.

RepSpark allows buyers and sales representatives to view products, pricing, availability, and incentive plans in real-time. The platform can support complex orders that may include product embroideries, custo...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

19 Reviews of RepSpark

Average User Ratings

Overall

3.68 / 5 stars

Ease-of-use

3.0

Value for money

3.5

Customer support

4.0

Functionality

3.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(5)

5

3 stars

(5)

5

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

April 2021

Zachary from SALT. Optics

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Our review

Overall I'm very happy with RepSpark. For our sales team it is great. The load speeds are pretty bad, especially on a moderate to weak connection, but compared to previous tools we've used I prefer repspark over others. Every tool can be better, but at the end of the day Repspark gets the job done, and is simple to manage.

Pros

The features are pretty solid, and the B2B component is really useful for our industry. The catalogs are good, but we've found they are not as effective as we originally thought for our use.

Cons

We have a lot of B2B customers; the user interface and navigation from beggining to end is not the most intuitive. We actually have to field a lot of questions and do quick trainings with our customers to get them to consistently use the platform. The UI should be intuitive enough that a first time user with zero instruction is able to start, enter, and submit an order in my opinion. From my experience (hundreds of B2B users) this a very common complaint to the point where many customers won't use RepSpark at all. Load speeds are also poor to OK at best between pages. This deters users and frustrates the sales team at times.

Reasons for Switching to RepSpark

Apple updates were creating issues with our backend and we wanted B2B capability.

Response from RepSpark

Replied June 2021

Zachary, Thank you for taking the time to write us a review. We are happy to hear how useful you find RepSpark and your experience. We welcome you to share more with us at success@repspark.com Thank you for taking the time to let us know, we look forward to hearing from you.

April 2021

Sean from BN3TH Apparel

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

April 2021

Decent B2B but lacking features to remain competitive with industry leaders

While order entry and some of the features were easy to use, there were many aspects that led us to consider alternate solutions. Your team was generally responsive and helpful, but the lack of more advanced features and a clunky user experience for many features that were available is what ultimately pushed us away. RepSpark is a solid B2B, but will be hard pressed to position itself alongside industry leaders such as NuORDER and Elastic without some major improvements.

Pros

Fairly easy to use for the most part. Having the ability to provide our reps and accounts with a way to manage their business themselves was a huge win for our business. Shopability and the general order process had some solid functionality.

Cons

Digital catalogs and the new way of creating line sheets was clunky and not user friendly at all. Formatting was a nightmare and ultimately led us to not use those features at all. We had several reps complain when the previous assortments functionality was removed. Not having the ability to create an order with multiple delivery dates was a big miss. The setup process for getting wholesale accounts their own login was a bit clunky and made it very difficult to get participation from accounts. Not having a centralized location to look up orders submitted, working orders, full order history, order status, and shipping information was a big miss and a general complaint from both reps and accounts. Reporting wasn't the greatest and meant that we primarily stuck with reporting out of our ERP to send to our reps. Some requests we completely understood the necessity for custom programming but being told that some features we felt should have been standard out of the box would require custom programming with extremely high quotes was a big pain point throughout our relationship.

Reasons for Choosing RepSpark

initially chose RepSpark due to pricing and presented features/functionality.

Response from RepSpark

Replied June 2021

Sean, Thank you for taking the time to write us a review. Many of our customers feel the same way when using RepSpark to automate their sales order process. We've added more features and spent time optimizing our UX to provide a more seamless experience for sales reps and retailers alike. We appreciate your feedback and invite you to share more with us at success@repspark.com

April 2021

Will from Criquet Shirts

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

April 2021

Unsatisfactory

Not great. We tried the product for 12 months and could not get any of the features or functionality hat we wanted. Everything we asked for came at a cost or was not possible.

Pros

The way to look at all orders in the system for all of our reps was useful

Cons

Search functionality was insufficient. Embroidery/customization was non functional. Lack of reporting

Reasons for Choosing RepSpark

Pricing and promises on features.

Response from RepSpark

Replied June 2021

Meredtith, Thank you for taking the time to leave us a review. We appreciate your feedback and are happy to hear that sales reps were able to use RepSpark to look at all orders in one system. Embroidery/Insignia is offered on our Professional and Enterprise plans and we've developed more features to benefit our customers. Thank you for taking the time to share your feedback.

April 2021

Catherine from Stitch Golf

Company Size: 11-50 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

April 2021

Love Repspark

experience has been great. team has been patient as we deploy new tools and worth thru issues.

Pros

Easy to use and understand. Extremely customizable and can be exactly what you need it to be!! Works for sales members, ops team, supply chain team. Gives a live view of what's in inventory and what's coming in. like that the customer and salesperson can have their own portal and place orders.

Cons

Aesthetically it's a little rigid. Wish it was a little more modern appearing. Should be able to sort the page view on your own (drag and drop as an administrator as to how you want the pages to be viewed) Ability to add comments/description to products

Reasons for Choosing RepSpark

n/a

Response from RepSpark

Replied April 2021

Catherine, Thank you for sharing your feedback with us. We love hearing how you and your team are using RepSpark and appreciate you sharing your thoughts with us. We've forwarded your UX/ UI feedback to our team as well and look forward to updating you with new features and tools to help provide an amazing experience with your retail partners. Thank you for your feedback, if you would like to share more e-mail us at success@repspark.com.

April 2021

Richard from I'm Mac Sales Agency

Company Size: 2-10 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

Functionality

3.0

April 2021

Repspark Review

It's great for generating quick immediate orders. Some accounts that had dropped off have now come back again, due to what ease of ordering.

Pros

Easy to place orders. Buyers in the industry are familiar with it. EZ-Order. Assortment planning.

Cons

No ability to access sales reports. No ability to filter by size. Eg. If a customer only needs L and XL, when they click the "Immediate" option they might need to go into several styles before finding one with the size they need.

Response from RepSpark

Replied April 2021

Richard, Thank you for your feedback! We are thrilled to hear that you find it easy to place orders using RepSpark. You also shared valuable insights on ways we can improve that we've shared with our team. If you would like to share more please e-mail us at: success@repspark.com.