# Salesforce Commerce Cloud Software Reviews, Demo & Pricing - 2026 > Review of Salesforce Commerce Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/ecommerce/salesforce-b2c-profile --- [Home](https://www.softwareadvice.com/) / [eCommerce Software](https://www.softwareadvice.com/category/4340-ecommerce/) / Salesforce Commerce Cloud Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/ecommerce/salesforce-b2c-profile/reviews/)[Alternatives](https://www.softwareadvice.com/ecommerce/salesforce-b2c-profile/alternatives/) # Salesforce Commerce Cloud 2026: Benefits, Features & Pricing Wondering if Salesforce Commerce Cloud is right for your organization? Our eCommerce Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Salesforce Commerce Cloud 4.5 [(100)](https://www.softwareadvice.com/ecommerce/salesforce-b2c-profile/reviews/) Pricing Pricing available upon request ### About Salesforce Commerce Cloud Salesforce Commerce Cloud is an eCommerce platform that allows businesses to manage their entire commerce operations on a single platform. The platform caters to a wide range of industries, from retail and consumer goods to manufacturing and B2B enterprises, enabling them to manage their B2C, B2B and direct-to-consumer channels. The platform utilizes artificial intelligence to personalize the shopping experience. It offers customers tailored product recommendations and a conversational AI-based digital concierge to assist with product searches, order tracking, and more. Additionally, the platform's AI-enabled tools help merchants streamline tasks, including merchandising, inventory management and marketing. Salesforce Commerce Cloud's omnichannel capabilities allow businesses to sell across various channels, including digital storefronts, social media platforms and online marketplaces, all managed from a central platform. Additionally, the platform integrates commerce data with CRM and marketing data, providing businesses with a unified view of their customers. Wondering if Salesforce Commerce Cloud is right for your organization? Our eCommerce Software selection experts can help you in 15 minutes or less. ## Salesforce Commerce Cloud User Interface ## Popular Salesforce Commerce Cloud Alternatives Main Product Salesforce Commerce Cloud 4.5 [(100)](https://www.softwareadvice.com/ecommerce/salesforce-b2c-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.33Value for money - 4.52Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [Shopify](https://www.softwareadvice.com/retail/shopify-profile/) 4.5 [(6694)](https://www.softwareadvice.com/retail/shopify-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.29Value for money - 4.35Customer support - 4.43Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [WooCommerce](https://www.softwareadvice.com/inventory-management/woocommerce-profile/) 4.5 [(1042)](https://www.softwareadvice.com/inventory-management/woocommerce-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.61Value for money - 3.99Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Wix](https://www.softwareadvice.com/crm/wix-profile/) 4.4 [(10701)](https://www.softwareadvice.com/crm/wix-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.31Value for money - 4.22Customer support - 4.26Functionality Pricing Starting at $17.00 per month Get Price Alternative Product [Squarespace](https://www.softwareadvice.com/publishing-and-subscriptions/squarespace-profile/) 4.5 [(3402)](https://www.softwareadvice.com/publishing-and-subscriptions/squarespace-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.31Value for money - 4.37Customer support - 4.31Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Odoo](https://www.softwareadvice.com/crm/odoo-profile/) 4.2 [(1310)](https://www.softwareadvice.com/crm/odoo-profile/reviews/) Ratings Breakdown - 4.04Ease of use - 4.09Value for money - 3.87Customer support - 4.17Functionality Pricing Starting at $31.10 per month Get Price ## Salesforce Commerce Cloud Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version B2C Commerce Pricing available upon request Plan includes: - 1 Site - 2 Price Books - 750K On-Demand Sandbox Credits B2B Commerce Pricing available upon request Plan includes: - 2 Storefronts - Self-Serve Portal - Unmanaged Orders 10 per license D2C Commerce Pricing available upon request Plan includes: - 360-Degree View of Customer - Prebuilt Direct to Consumer Templates - Best-in-Class Product Recommendations Salesforce Order Management Pricing available upon request Plan includes: - Complete Lifecycle Management - Distributed Order Management - Omni-Channel Inventory Up to 50 Locations Connected Commerce Pricing available upon request Plan includes: - Seamlessly Launch B2B and D2C Commerce channels - Enable Salesforce Payments - Unlock Order Entry & Visibility Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Salesforce Commerce Cloud Features - Popular features found in eCommerce CRM Data Security Inventory Management Mobile Access Multi-Channel Marketing Multi-Store Promotions Management Returns Management SEO Management Shipping Management - More features of Salesforce Commerce Cloud Accounting Integration Activity Dashboard Alerts/Notifications API Backorder Management Campaign Management Catalog Management Channel Management Contact Database Cost Tracking Credit Card Processing Customer Accounts Customer Database Customer History Customer Management Customer Segmentation Data Synchronization Delivery Management Discount Management eCommerce Management Electronic Payments Email Marketing For B2B Forecasting Inventory Auditing Inventory Control Inventory Optimization Inventory Tracking Kitting Loyalty Program Manufacturing Inventory Management Marketplace Integration Mobile Commerce Multi-Channel Management Multi-Currency Multi-Location Order Fulfillment Order Management Order Routing Order Tracking Point of Sale (POS) Price/Margin Management Product Catalog Product Data Management Product Identification Purchase Order Management Real-Time Data Recurring Orders Reordering Reorder Management Reporting/Analytics Retail Inventory Management Reviews Management Search/Filter Shopping Cart Special Order Management Supplier Management Templates Third-Party Integrations Vendor Managed Inventory Warehouse Management Website Management ## Salesforce Commerce Cloud Integrations Bolt Integration rated undefined from -1 review PayPal Integration rated undefined from -1 review Tecsys OrderDynamics Integration rated undefined from -1 review inriver PIM Integration rated undefined from -1 review TaxJar Integration rated undefined from -1 review Annex Cloud Loyalty Experience Platform Integration rated undefined from -1 review See all 70 integrations ## Salesforce Commerce Cloud User Reviews Overall Rating 4.5 Ratings Breakdown 5 59% 4 37% 3 4% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.3 Customer support 4.5 Functionality 4.7 Gabriel S. Verified reviewer Marketing and Advertising 201-500 employees Used monthly for more than 2 years Review source Reviewed July 2025 Excellent enterprise (scalable somewhat down) CRM tool that will greatly improve data, metrics, and marketing efforts! 5 I've used Salesforce Commerce Cloud as a complementary CRM consumer data-keeping platform to inform our overall marketing strategies and planning as well as to plan for and execute outgoing digital and email campaigns with increasingly individualized messaging based on the consumer data collected. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: It's a scalable yet enterprise-level platform tool for tracking customers throughout their journey, increasing data on them, segmenting them, and leveraging list-building and CRM to ensure that you're providing the best outgoing marketing messaging for particular users at particular times. Great support, extensive capabilities. I'm a big fan! Cons: Prices can sometimes be less adjustable than certain mid-size businesses may require for their needs but you'll always get good value with what you pay. Read More VR Verified Reviewer Wireless 51-200 employees Used daily for more than 2 years Review source Reviewed December 2025 Salesforce - User friendly 5 Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: Salesforce is very user friendly, very simple to keep your files and data and reporting organized, can simply tag co workers in tasks they need to complete , the customer support was easily to be tagged on any task if you had a question on the process. It keeps all your orders in line with your date you placed on the file. Training or new developments was clear through online training or webinars via email. Cons: The mobile user is not the same as the desktop version, you have to pay for features you don't need. The upgrades to the system from classic to lighting, was a slow switchover as the interface was quite different, the it is costly, but for large corporations it is well worth the expense,. Read More BK Brianna K. Verified reviewer Civic & Social Organization 2-10 employees Used weekly for less than 12 months Review source Reviewed October 2025 Is the price point worth it? 3 Ratings Breakdown 2 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Salesforce has helped tremendously with Sales Management, because before Salesforce, we were using a Google spreadsheet that took a lot of time and effort to manage. When we made the switch to Salesforce, we were better able to track leads and revenue through customer profiles, and we've seen the different already. Cons: Salesforce customer support is terrible. When we signed up for a new plan with Salesforce, they completely botched the set up process, not completing any of the steps that we asked for multiple times before we signed our contracts. I've had good experience with Salesforce customer support before, but every new experience seems to be worse and worse. On top of that, this platform is hard to learn and has quite the learning curve. They ask for more money to help guide you but after quite some time, my team and I got the hang of it. Read More CH Carnell H. Verified reviewer Real Estate 2-10 employees Used daily for less than 2 years Review source Reviewed January 2026 Salesforce - Awesome Database Software 5 I am super please with the product extremely reliable for my business and sales team. There are other products yet I do not worry with Salesforce. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Exceptional product! I am able to scale my business with very little bug issues. Onboarding clients is great. Security is a no worries approach. Also, can keep track of the sales process. Cons: More expensive than most of the database management software yet do not have to worry about being able to connect to the cloud; in office & in the field. Read More Jackie S. Verified reviewer Retail Self-Employed Used weekly for more than 2 years Review source Reviewed September 2025 Great software 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: It enhances my overall shopping journey. I also value how the platform offers comprehensive insights into customer behaviors, sales patterns, inventory, and much more. Whether you are rapidly expanding or facing slow periods during certain seasons, Salesforce Commerce Cloud adapts effortlessly. There is no concern regarding server handling or interruptions during peak times. Cons: I have really no dislikes in regards, everything is easy to find and I really enjoy all the features Read More SA Subina A. Verified reviewer Computer Software 5001-10000 employees Used daily for less than 12 months Review source Reviewed December 2025 Sales force review 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Highly robust, built in personalisation, multi site and global commerce support, strong developer tool. Cons: Being saas platform, limited back end flexibility, cost both platform and development, business manager limitations. Read More ALLY M. Verified reviewer Consumer Goods 501-1000 employees Used daily for less than 2 years Review source Reviewed February 2025 A Powerful Sales Tool for Streamlining Operations 5 Salesforce Commerce Cloud has been a game-changer in managing our sales operations. While working in the marketing department at NBCL Coca-Cola Tanzania, I witnessed firsthand how our sales team leveraged the platform to track customer interactions, manage orders, and optimize sales strategies. The system provided real-time data insights, making it easier to make informed business decisions. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It the best CRM and has a great sales tracking capabilities. Not only that, but also easily scalable and customizable to fit any business needs. Cons: Customization can be very complex without technical expertise. Read More AF Adashia F. Verified reviewer Education Management 501-1000 employees Used monthly for more than 2 years Review source Reviewed February 2026 Used it for work, decent platform 3 Used it for work, decent platform for what it is. Good for inventory and order management in the workplace. Ratings Breakdown 3 Ease of use 4 Value for money 3 Functionality Pros: VALUE FOR MONEY - paid for by work CUSTOMER SUPPORT - never had to use SECURITY - good INVENTORY MANAGEMENT - good ORDER MANAGEMENT - good Cons: CUSTOMIZATION - limited, with much to be desired WEBSITE CREATION - not used on my end, controlled by company Read More GN George N. Verified reviewer Real Estate 2-10 employees Used monthly for less than 2 years Review source Reviewed October 2025 Salesforce is wonderful! 5 I love Salesforce. Salesforce has been around since 1995. I started using Salesforce at my first job doing mortgage loans Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Salesforce CRM is very efficient. I was able to upload my prospect via excel xlms format and able to use the click to call function back in 2015. During the 2015, click to call function was getting to be popular Cons: alot of the predictive dialers ive been using does NOT integrate with Salesforce information is input in the dialer and it would make it easier for it be integrated with Salesforce Read More ES Elias S. Verified reviewer Financial Services 51-200 employees Used weekly for less than 12 months Review source Reviewed September 2025 Strong for Large-Scale E-commerce 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the flexibility and scalability of Salesforce Commerce Cloud, which makes handling complex online stores much easier. Cons: The learning curve is steep, and customization often requires costly developer support instead of quick adjustments. Read More Showing 1 - 10 of 100 Reviews [See All Reviews](https://www.softwareadvice.com/ecommerce/salesforce-b2c-profile/reviews/) ## Salesforce Commerce Cloud Popular Comparisons [Shopify vs Salesforce Commerce Cloud](https://www.softwareadvice.com/ecommerce/salesforce-b2c-profile/vs/shopify/)[WooCommerce vs Salesforce Commerce Cloud](https://www.softwareadvice.com/ecommerce/salesforce-b2c-profile/vs/woocommerce/)[Squarespace vs Salesforce Commerce Cloud](https://www.softwareadvice.com/ecommerce/salesforce-b2c-profile/vs/squarespace/)[Adobe Commerce vs Salesforce Commerce Cloud](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/vs/salesforce-b2c/)[BigCommerce vs Salesforce Commerce Cloud](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/vs/salesforce-b2c/) [Compare All Alternatives](https://www.softwareadvice.com/ecommerce/salesforce-b2c-profile/alternatives/) ## Other Top Recommended eCommerce Software [DigitBridge](https://www.softwareadvice.com/distribution/digitbridge-profile/) **5.0** (2) Recently recommended **1** times [Wix](https://www.softwareadvice.com/crm/wix-profile/) **4.4** (10701) Recently recommended **0** times [Shopify](https://www.softwareadvice.com/retail/shopify-profile/) **4.5** (6694) Recently recommended **0** times [Squarespace](https://www.softwareadvice.com/publishing-and-subscriptions/squarespace-profile/) **4.5** (3402) Recently recommended **0** times Stuck Between Options? 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