Sana Commerce Software

Sana Commerce Software

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About Sana Commerce

Sana Commerce Cloud is an e-commerce platform that integrates with your ERP to automate manual processes, leading to higher ROI and customer satisfaction. Sana’s real-time integration eliminates system siloes and data inaccuracies caused by traditional e-commerce solutions. This provides increased efficiency, higher online revenue, and an easily navigable web store that turns visitors into repeat customers. We've mastered the B2B e-commerce functionalities. With an integrated solution like Sana Commerce Cloud, you'll create a single source of truth for all your data using existing logic stored in your ERP, eliminating system silos and unnecessary complexities without relying on third-party connectors. Create effortless and personalized content that converts with our...
The only ERP-integrated e-commerce solution built to enable business evolution and foster lasting customer relationships.
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Sana Commerce Reviews

Overall Rating

4.59

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Showing 1 - 5 of 73 reviews

Anonymous

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

October 2021

The Best Integrated E-commerce solution for Dynamics GP / Business Central

Gaelle

Verified reviewer

Company size: 11-50 employees

Industry: Wholesale

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2021

The Best Integrated E-commerce solution for Dynamics GP / Business Central

Implementation was easy, integration into the ERP was a breeze, and the team fully dedicated. Once we were up and running, we were passed to the main support team, who we never had to reach out to, but had access through a ticket system

Pros

The Sana University has hundreds of youtube videos that tought me all aspects of Sana. The videos are extremely helpful. The ease of customization, page builder is a key aspect of the software. No coding is required and still extremely versatile. Elements on the pages, or products can be shown to all or part of the customers based on their customer group or geographic location. All this at a click of a button. Translation into another language are easily added, when needed. Being a hosted solution, there was no server management which was amazing.

Cons

There is nothing I can find that I did not like about Sana. We had 0 downtime in the 12 months we have been using the product.

Reasons for choosing Sana Commerce

We choose it for the ease of use, flexiblity, being a hosted solution, and a professional/international outfit.

Reasons for switching to Sana Commerce

Magento needed coding expertise for all aspects of the previous site, from page building blocks to other layouts. We needed to outsource all changes to developers, with no flexibility. Being on Magento, we had to pay for hosting fees, and have server maintenance, which also had a high cost. Adding the hosting fees and the developer fees + connector together made it a more expensive solution, even tough we were on the Open-Source Magento. I wish I had found Sana earlier.

Response from Sana Commerce

Hi Gaelle, Thank you for your review! Our product was built specifically to facilitate the points you mentioned, like the intuitive page builder, easy-to-use admin panel, product segmentation, and geo-targeting. We aim to make our product as simple to setup and easy to use as possible. Thank you for taking the time to write about your experience! Best of luck going forward, Michiel Schipperus, CEO

Replied November 2021

Kaspar

Company size: 11-50 employees

Industry: Building Materials

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2021

A great CMS partner that perfectly complements your ERP-system.

Our company sells many items, 12.000+, to a whole industry here in Denmark and abroad. We have more than 2500+ customers and they all have separate sales agreements with their own discounts and special prices. We chose Sana because it allows us to do business our way, as we want it. We did not want to conform to a CMS system rather than have the CMS system work for us instead, as Sana does out-of-the-box.

Pros

The way Sana works so well with Business Central 365. I also had the pleasure of working with NAV2018 and Sana. That was also good but with BC there are so many cool new features and possibilities. The customer service is also excellent.

Cons

I feel there there needs to be more focus on the tablet / mobile phone design of various pages and the general setup. The responsive designs are not always good enough for our needs.

Reasons for choosing Sana Commerce

Sana was the one system that best suited our needs.

Reasons for switching to Sana Commerce

They could not offer the same as Sana could

Response from Sana Commerce

Hi Kaspar, Thank you for your review! I'm pleased to hear how well Sana Commerce is working for you and your business needs. I'm also happy to hear that our CMS system, as it's available out of the box, allows you to do business the way you want to. Despite the frequent changes of customer success managers, I hope they've helped and guided you well through the process. Cheers to your continued success! Kind regards, Michiel Schipperus, CEO of Sana Commerce

Replied September 2021

Dennis

Company size: 11-50 employees

Industry: Apparel & Fashion

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

April 2022

Oke but not perfect

Overall Sana is great for companies without people knowing what to do but if you want to go a little further possibilities are few.

Pros

Intergration with Dynamics Nav was easy to setup. For basic use Sana is good to work with.

Cons

Reporting/Analytic is not possible. There is no way to do any research on customers, products and sales. We use Sana commerce 9.3 and add-ons are not updated anymore. Upgrade to Cloud Commerce would be very expensive. Creating a website in different languages is a pain in the ... Constantly switching between languages, reloading pages, just to update one article.

Reasons for switching to Sana Commerce

We switched to Navision ERP

Gary

Company size: 11-50 employees

Industry: Wholesale

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2021

Best E-Commerce solution for SAP B1

Very satisfied

Pros

By far the best e-commerce platform that integrates fully with sap business one. The new sana cloud platform is super modern and gives us a lot of flexibility to design with limited coding while offering our customers a dynamic experience. Sana has a really modern look and feel along with constant innovation that is super specific to sap B1 and our needs.

Cons

sana team has done a great job to get us through any pain points. So at this time none to relay

Reasons for choosing Sana Commerce

Sana is really designed for wholesale vs others. Also the price fit our budget.

Reasons for switching to Sana Commerce

It wasn’t integrated with sap business some

Response from Sana Commerce

Hi Gary, Thank you so much for your review! I'm glad to hear that you are satisfied with Sana Commerce. We're happy to contribute to your e-commerce journey.

Replied February 2021

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