--- title: "SAP Ariba Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SAP Ariba. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SAP Ariba is a good fit for you!" source_url: "https://www.softwareadvice.com/ecommerce/sap-ariba-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contract Management Software](https://www.softwareadvice.com/contract-management/) / [SAP Ariba](https://www.softwareadvice.com/ecommerce/sap-ariba-profile/) / SAP Ariba Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/ecommerce/sap-ariba-profile/) Reviews [Alternatives](https://www.softwareadvice.com/ecommerce/sap-ariba-profile/alternatives/) # SAP Ariba User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 89 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 3.8/5 - Value for money: 3.7/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 42 reviews (47%) - 4 stars: 18 reviews (20%) - 3 stars: 9 reviews (10%) - 2 stars: 11 reviews (12%) - 1 star: 9 reviews (10%) ### Most mentioned pros - I use it often for PO and invoice generation, and SAP Ariba allows you to view the progress of submitted invoices and track when payments are expected. - It helped us to manage all the necessary renovations to get up to date with the technology, allowing us to search for suppliers to compare specifications and prices. - SAP Ariba has very good customer support who respond quickly via email with informed answers on how to fix any errors you are experiencing. ### Most mentioned cons - It's clunky and slow but large corporations use it for billing so it's a must have, the fees are disappointing. - The user interface can feel overwhelming for beginners, and the initial setup has a learning curve. - Steps on entering invoices and attachments were a bit confusing ## SAP Ariba customer reviews Showing reviews 1-25 of 89 (page 1). ### SAP Ariba - Spend Management Tool - Overall rating: 5/5 - Reviewer: Nathaniel H. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Having used SAP Ariba for several years now, I can say that I am much more comfortable with it now than I was when my company first made the switch. Like anything else, with a little bit of practice, it becomes second nature. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My company uses SAP Ariba as the primary purchasing system for goods and services. I personally use the system for both processing spot buys as well as guided buying. I like guided buying the most about SAP Ariba because it allows me to purchase goods all at a predetermined rate using my company's corporate discount. #### Cons At first, the SAP Ariba system was somewhat difficult to navigate. It is such a large system that occasionally I would find myself lost and unsure how to proceed. With more use came more familiarity with the system however. --- ### SAP Ariba- the best Procurement automation tool you can have - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Online Media - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, its a great tool to solve all our 3rd party vendor communications. Though it may have a few downsides but still better in the industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros a. Effective lifecycle design for all procurements needs b. The comprehensive capability of encompassing every activity involved in procurement from pre-PO to vendor selection c. Excellent integration with inhouse tools for quick payment processing d. Safe and secure authorization/single sign-in methodology #### Cons Very slow operations and the UI/UX is difficult to understand, need to put a lot of time to learn, feels outdated. There a bit issues in adding many 3rd party contractors. The capacity needs to be increased. #### Reasons for switching to SAP Ariba Coupa did not have the capacity to integrate multi touch point for same transaction. We needed to have multiple authorization for same process. --- ### Do not recommend - Overall rating: 2/5 - Reviewer: Elizabeth O. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Honestly i would give it like a 2 on a 1 to 10 scale... i really do not recommend #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros There wasnt really a whole lot of good things to say about sap, but it did have one function that was nice it gave you the option to edit your timesheets #### Cons It was crashing all the time, kicking us out an not letting us back in. Always said our login creds were wrong etc. --- ### SAP Ariba very user friendly - Overall rating: 5/5 - Reviewer: Tammy W. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it has been great to streamline procurement processes and improve supplier management, making it a valuable tool for our enterprise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user face is more intuitive and easier to navigate than the predecessor R/3. This made for a quick adoption and seamless transition for employees. #### Cons For a company our size, integrating SAP Ariba with our existing ERP systems required significant IT resources. --- ### Best tool for procurement. - Overall rating: 5/5 - Reviewer: Rohit P. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Although it took time to learn things but It's all worth it. Saved a lot of paperwork, money and time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A really good product for company financial planning and procurement. Straightforward and easy to use. Save a lot of paperwork. #### Cons Initial learning curve was a bit steep for me personally. --- ### User friendly - Overall rating: 5/5 - Reviewer: Stephanie R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've had a good experience with them, and it's very user-friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simple to use and quite easy to understand. #### Cons I find the search engine slow when searching for a PO. I would prefer it to display results as soon as I start typing. --- ### Business-to-business invoicing in a flash - Overall rating: 4/5 - Reviewer: Jamon H. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Electronic business automation tools allow for high volume invoice via business-to-business integration. #### Cons Manual invoice creation requires a lot of mouse clicks, and could stand to be optimized for greater efficiency. --- ### Boost productivity with SAP ARIBA - Overall rating: 5/5 - Reviewer: Dayanand G. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with SAP ARIBA has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is the best tool to accelerate the procurement process. It helps you to save money on procurement by providing insights into expenditure. It improves your productivity by simplifying the procurement process. With SAP ARIBA you can automate various procurement tasks and save time. #### Cons Currently, I don't have any dislikes about SAP ARIBA. --- ### streamline procurement with SAP Ariba - Overall rating: 5/5 - Reviewer: vishesh s. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with this tool was too good. Its cloud-based solution, automating processes and provide real time visibility with supplier Its help us to connect with B2B Market place, Optimized sourcing and procurement and reduce costs, making procurement easier, faster and more effective I am thoroughly impressed with this tool performance #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SAP Ariba make procurement easy with its cloud-based solution, automating processes and provide real time visibility with supplier. Its help us to connect with B2B Market place, Optimized sourcing and procurement and reduce costs, making procurement easier, faster and more effective. I use is personally and I highly recommend to who seeking a streamline procurement process. #### Cons Not as of now but some beginner level user face little bit difficulty --- ### One-Stop for Vendors and Purchasing - Overall rating: 4/5 - Reviewer: Amy O. - Verified reviewer: Yes - Industry: Executive Office - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I like Ariba. It is fairly easy to use and navigate, and provides a one-stop SAP for it's clients. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most is that you can follow a job, from purchase order to invoice, in one place. You get notified when a purchase order has been entered or changed, and you can go in and submit your invoice against the PO once the job is done. You can also track the invoice's progress through the system on its way to payment. #### Cons What I like least about this software is that if you make a mistake, it can take some time to get it corrected in the system, sometimes taking away precious time in getting paid for a job. --- ### SAP Ariba works - Overall rating: 4/5 - Reviewer: Blake D. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Access to clients in SAP Ariba is great, having everything in one platform is a huge win as well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Everything is in one place and not spread across multiple platforms. #### Cons The functionality is not where it should be. As a new user it is hard to navigate and understand what to do. --- ### Great ERP Software! - Overall rating: 5/5 - Reviewer: Eric Y. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I had a great time using SAP Ariba! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros one of the smoothest ERP systems built. Great! #### Cons Sometimes theres system lag. Minor issue --- ### Pretty good software - Overall rating: 4/5 - Reviewer: Linda M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Requests for help were quick to respond to #### Cons Steps on entering invoices and attachments were a bit confusing --- ### SAP Ariba. - Overall rating: 5/5 - Reviewer: Naseer P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use as compared to SAP previousVersions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This ERP system does offer GUI. The systemis easy to use as compared to SAP previous versions. #### Cons There is a limit of 100 MB for each file that can be uploaded. If the file size is more then 100MB then this system will not accept it. --- ### Not designed for sourcing managers’ needs - Overall rating: 1/5 - Reviewer: Clari R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good for process compliance folks, bad for sourcing managers and suppliers. Don’t buy, avoid. Really! #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It’s a compliance tool so it’s a way of ensuring that offers sent by suppliers, tender documents etc are captured centrally and survives even though an employee has left the org. #### Cons I hate Ariba and I will have plenty of reasons to justify this. First, this was not designed to be user friendly or intuitive at all! It’s like a programmer decided to be a procurement manager and started introducing complicated steps to what is otherwise straightforward. Sending a tender document to suppliers by email takes 5 min vs sending by ariba which takes anything between 5 hours to set up to 5 days depending on approval gateways. Secondly, it’s very unforgiving. If you didn’t do something the right way, the only way to undo it is to start from scratch. Third, it’s user interface sucks. Nothing is connected or seamless. You literally have to memorise the series of tabs and drop down cells to run a tender. Fourth, it’s NOT customisable at all. Everything seems to be hard coded and if there’s any feature or function change it will take months even years to get implemented. Lastly, I’ve used ariba in a previous organisation 9 years ago and well… I’m using ariba in my new org now and NOTHING has changed. So you’re buying a junk car who will tell you that to turn right you have to steer your wheel one full turn first before you can turn right. --- ### Ariba - A good solution for POs & Invoicing Needs - Overall rating: 5/5 - Reviewer: Shivam A. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been good with Ariba. Its a good tool to manage procurement and purchasing/invoicing needs from suppliers and vendors. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The best about this software is that it is very easy to create requisitions with this and once it goes through the approval process get converted to Purchase Order to be sent to the supplier/vendor. It also has many features where if you are out of office you can delegate your approval to someone at the same level as you or your senior. This adds a layer to security. You can initiate POs on behalf of someone and it sends an emails about the approval flow to them for visibility purposes. You can also add an extra approver as needed. It also has a procurement app which makes approving POs so easy. #### Cons Ariba requires detailed training before use. Initial setup and training is extremely important to launch this software for everyone to use. Searching through old POs is not easy but once you learn this art it can be extremely beneficial for reports and calculations for management. --- ### The Ideal Business Expenses Management Software - Overall rating: 4/5 - Reviewer: Ardila M. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros With SAP Ariba, handling and managing business experiences is easy What makes it even better is the ease of integration with other SAP products. #### Cons Well, SAP Ariba has been working well. No complaints. --- ### SAP Ariba Is Easy to Implement - Overall rating: 5/5 - Reviewer: Tanveer F. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SAP Ariba has been so reliable and easy to use. The implementation of SAP Ariba is easy. #### Cons I like the features of SAP Ariba. They are so amazing. --- ### SAP Ariba Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, I would recommend Ariba. Once set up it is simple to use and will save you a lot of time. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It is a really flexible piece of software for managing spend with vendors. Once vendors and services are set up it makes the whole spend process much easier meaning that purchasing decisions can be dealt with quickly and easily. #### Cons At first it can be hard to navigate the system and get everything set up. --- ### We use this as a supplier. And it's not very friendly - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Little benefits. We use it since our customers use it and we're forced to. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros You can monitor and capture some request from the customers, receive notifications, process everything online. #### Cons Is not very user friendly, support is really hard to get, you can't really create reports and search engines are not good. From a supplier's perspective is not very good. --- ### Ariba - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ariba is a necessary tool in my job. It was really easy to learn and has a lot of features. #### Cons Not many issues with Ariba. Sometimes their are glitches but that could be on my company's end and not a true Ariba issue. --- ### KS Review - Overall rating: 5/5 - Reviewer: Kortne S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software was visually appealing and easy to use #### Cons I have absolutely zero complaints about this software. --- ### Its okay but Clunky - Overall rating: 3/5 - Reviewer: jennifer d. - Verified reviewer: Yes - Industry: Chemicals - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its okay and better than an inhouse solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It keeps everything organized very well. #### Cons It is a little bit clunky in terms of the desktop web based version. I dont want to log in - I should be able to just add comments via email reply vs having to login each time. --- ### The one of the best tool which helps you in managing your procurement cycle. - Overall rating: 4/5 - Reviewer: Muhammad M. - Verified reviewer: Yes - Industry: Utilities - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros As my company SAP heavy so one thing generally I like about this product is it is smoothly integrated with my existing SAP product. #### Cons Product/material inspection process should also be the part of this product --- ### SAP Ariba is the NOT user-friendly and archaic in complexity - Overall rating: 2/5 - Reviewer: Andre M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Very very poor! Clearly the Gartner and other ratings are dishonest and solicited by bribes #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Process automation but its clumsiness is disconcerting and makes it a grudge-tool to use #### Cons The archaic workflows and nonsensical messaging and statuses drives the users insane! ## More reviews [Next reviews](https://www.softwareadvice.com/ecommerce/sap-ariba-profile/reviews/?page=2) --- SAP Ariba Reviews, Pros and Cons - 2026 Software Advice