--- title: "Athos Commerce Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Athos Commerce. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Athos Commerce is a good fit for you!" source_url: "https://www.softwareadvice.com/ecommerce/searchspring-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [eCommerce Software](https://www.softwareadvice.com/category/4340-ecommerce/) / [Athos Commerce](https://www.softwareadvice.com/ecommerce/searchspring-profile/) / Athos Commerce Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/ecommerce/searchspring-profile/) Reviews [Alternatives](https://www.softwareadvice.com/ecommerce/searchspring-profile/alternatives/) # Athos Commerce User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 15 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 12 reviews (80%) - 4 stars: 2 reviews (13%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (7%) ## Athos Commerce customer reviews Showing reviews 1-15 of 15 (page 1). ### Best Search Platform For The Money - Overall rating: 5/5 - Reviewer: Jason B. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software makes it easy for bigger stores to make money. End of story. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After Search Spring is set up it is incredibly easy to use and gives you a ton of relevant and useful statistics for any ecommerce store. We realized that our customers using search ending up spending much more and had a very high conversion rate versus the people that did not use the search. So we made our search bar more available to use on desktop and mobile and it worked great! So many insights like this to see inside Search Spring. #### Cons Getting set up is the biggest frustration with Search Spring only because it takes a minimum of 4 weeks to do so. It includes all of the integration and set up from their team and it really isn't a big deal in the grand scheme of things but it was a little frustrating to learn we had to pay while they were still integrating. --- ### A Game Changer For Us! One Of The Best Decisions We Made! - Overall rating: 5/5 - Reviewer: Jon M. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered From day one, we were very impressed with SearchSpring. Our original salesperson was incredibly patient and worked tirelessly to ensure that the SearchSpring solution could handle all of our requirements prior to signing our contract. From there, the implementation team took over and the excellence continued. I can not speak highly enough of their efforts, attitude and expertise. They delivered a flawless solution to our website on-time and on budget. Since our launch on the SearchSpring platform, our success manager has been stellar, managing our account with great care and always with our business goals in mind. No review of SearchSpring would be complete without mentioning their support team. We've received incredible support from the beginning. We've been with SearchSpring for over 5 years now and support is even better today than it was when we first signed up. Support has always been friendly, attentive to our requests and eager to deliver speedy solutions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SearchSpring is incredibly adept at delivering the most relevant search results instantly. It's AI component has been a significant win for us, helping deliver higher AOV since it's deployment. The accuracy of it's product recommenadations within product detail pages and within the shopping cart are remarkable at predicting what a given user would be most interested. As a result, time on site has increased as has the number of pages each user browses. SearchSpring's merchandising module has been an incredible tool for us, allowing us to create stunning merchandising campaigns with all of the bells and whistles that are available within SearchSpring. Since deploying SearchSpring, our promotions have consistently generated 25%-50% higher revenue than before implementing their solution. #### Cons This is a hard question to answer. Every time we've wished something could be done within the software, the engineers at SearchSpring have been eager to work with us to deliver the desired capabilities. I can't think of anything we've asked for that SearchSpring hasn't been able to deliver. #### Reasons for choosing Athos Commerce SearchSpring was one of only two solutions that could handle our requirements. The deciding factor that tipped the scales in favor of SearchSpring was their team of professionals and their eagerness to work with us to deliver the best possible solution. #### Reasons for switching to Athos Commerce Let me be clear - we loved SLI and were a happy client until they were bought out by a terrible company that ruined the product, destroyed their company moral and killed all of the relationships we had within their company. Following the buy out, we couldn't get support for the product, our CSM quit, every support agent we had ever worked with disappeared, engineering became non-existent and the product itself began to suffer. To add insult to injury, SLI then wanted to jack up our rates by 20%! It was criminal! In hindsight, it was the best thing that could have happened. SLI forced us to search for an alternate search partner which led us to SearchSpring. I should send SLI a thank you card every year for this! #### Vendor response Jon, thank you for leaving this review. This made our day. Replied October 2022 --- ### Great platform, subpar service. - Overall rating: 1/5 - Reviewer: Ellie P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered They sell a big idea but, in reality, deliver something in between; their lack of care for customers is their biggest weak point. They lock you into year-long contracts, and so you are stuck with next to no customer service, without a lot of options to get support other than to hire a third party. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Searchspring offers a robust platform for search and merchandising. It has all the features you'd want from a software side. It is pricey, but it does work well. #### Cons This is where it falls about; they don't prioritise customer support and have a 3+ week turnaround on helpdesk tickets unless you mark them as urgent. So you have to decide to overreact to every issue or be okay with waiting a month or more to have something resolved. For us, this is the reason we wouldn't come back to them. #### Reasons for choosing Athos Commerce They said all the right things and seemed to understand my issues with previous providers, but that was the sales guy and not the actual team. Which is where the discrepancies started. #### Vendor response Thank you for taking the time to share your feedback with us, Ellie. Searchspring is committed to delivering excellent support to our customers around the globe and we’re sorry to hear we missed the mark for you. Our SLA prioritizes urgent tickets and while we strive to address all requests promptly, some may take longer to complete, especially those involving custom requests outside of standard services like yours. It's worth noting that in the past year however, we've successfully resolved the previous 5 tickets you submitted within a week or less. We're committed to ensuring all customers receive timely and effective assistance and we welcome the opportunity to support you further. Replied September 2024 --- ### Very Functional - Overall rating: 4/5 - Reviewer: Grant D. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works wonderfully for what we need. Hoping they do not price out their customers by trying to innovate beyond their scope #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very easy to use, great data reporting, good support team #### Cons Very expensive and continued price increases. --- ### SearchSpring is SO Savvy! - Overall rating: 5/5 - Reviewer: Courtney W. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered We have had a very pleasant experience with SearchSpring. Even the not so seasoned/techy members of our team have been able to log in and use various portions of our account portal. It is very easy to use and really gives a glimpse into your business, how your customers shop and ways you can improve your website for overall growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the personal touch that is received through having an onboarding + support specialist. A very knowledgable team member is with you from the very beginning for training, implementation, best practice reccommendations and to support you. #### Cons The implementation was a bit "clunky", also there have been several times we needed their teams help to allow major changes on our site. Support has been great through the process, but some of the functionality SS offers in these cases has room for improvement. #### Vendor response Thank you for your kind words, Courtney! We're thrilled to hear Searchspring has been an asset to your team. If there's anything else we can do for you, please let us know. Replied July 2024 --- ### Best in the Business - Overall rating: 5/5 - Reviewer: Alivia K. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software is expensive but for good reason. Reasonably priced for everything you get along with the support. Try believe SS is the innovating fastest out of all its competitors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ticketing system, customer service, account management, innovation, and ability to work with us (client) to come up with creative solutions to our search and merchandising questions and issues. #### Cons Nothing stands out for what I like least about this software. The implementation processes for their services could be explained better in the beginning/ start of implementation. #### Reasons for choosing Athos Commerce More resources, was able to offer the core solution we needed without too heavy of a lift. #### Reasons for switching to Athos Commerce January 2022 #### Vendor response Thank you so much for your positive review, Alivia! We're glad to hear you're happy with Searchspring and that we've been helpful with your business. We appreciate you as a customer! If there's anything else we can do for you, please don't hesitate to reach out. Replied January 2023 --- ### Great product and Team behind it! - Overall rating: 5/5 - Reviewer: Dana M. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before Search Spring, our on site search and site merchandising was a hot mess. BigCommerce really has not addressed their native tools in either field. This is more in line with other enterprise tools I've used in the past. If you are looking to address merchandising and search functionality optimizations with a package, this is a great option in my professional opinion. We looked at a few other tools but ultimately landed with this one for numerous reasons. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This has been very easy to use and has made a big difference in the appearance and usability in our website. The reporting has also been excellent. Feel like we finally got control of our page merchandising and on site search. Also implementation was great due to an AMAZING developer that really knocked it out of the park and took feedback very well. #### Cons The drag and drop merchandising could have more options and an overlay of sales reporting or inventory would be a really slick feature. #### Reasons for choosing Athos Commerce Better control and options. The tier package was also better from what I remember. The people we interacted with were also great. #### Vendor response Hi Dana, Thank you for your kind words! We're thrilled that Searchspring has improved your website and business. We strive to provide the best possible experience so you can be successful. Thank you for being such a great advocate for our business, please reach out if there's anything else we can do for you. Replied January 2023 --- ### Great for merchandising! - Overall rating: 4/5 - Reviewer: Marilou A. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros As a web merchandiser, Searchspring allows me to do efficient and fast product merchandising. The pinning feature is very useful, as are the boost rules for the different product collections on our website. #### Cons The only negative point that limits me in my daily work is not being able to copy/paste the merchandising I do for already existing collections (it is only possible for new campaigns). #### Vendor response Hello Marilou, Thank you for the positive review! We're happy to see that Searchspring has been helpful for your business and site. We're continuing to work hard to provide the best possible experience for you and your customers. Please let us know if there's anything else we can do to improve your experience. Replied January 2023 --- ### A toll for success - Overall rating: 5/5 - Reviewer: Sofia G. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has all the features we need; it helps with filters and easy navigation to bring users down the funnel; they offer a personalization tool that, combined to the search, offers a fantastic customer experience.Their support team is excellent and their [SENSITIVE CONTENT] is always in touch with us and she is a great support to us and our strategy. Thank you, [SENSITIVE CONTENT]! #### Cons There is nothing that I dislike. I cannot really think about anything.I find their user interface very easy to use; their reports are thorough... It is a very good software. #### Vendor response Hi Sofia, Thank you so much for the positive feedback! We're thrilled to know that you've had such a great experience with Searchspring. It makes us incredibly happy to know that we were able to help you achieve your goals. We're glad to have you as a customer, please reach out if there's anything else we can do for you. Replied January 2023 --- ### Connects well with our platform, but still has some issues over all - Overall rating: 5/5 - Reviewer: kaylee d. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Was able to easily use with our current platform Volusion, which had a terrible search option. We are able to view multiple reports that help us see what people are getting zero search results for. We can also customize landing pages, which really helps our ability to push a customer towards a specific product! #### Cons Due to issues with our platform, all our photos MUST be in JPG to show up in search. We had to change over 2000 pictures in the process. Other issues is with the delay in updates. Site is set at every 24 hours and if you want it before, you have to manually go in and index. I think it is a little pricey in general, but it does the job #### Vendor response Hello Kaylee, Thank you so much for the feedback! We're glad to hear Searchspring has improved your site and business. Thanks for taking the time to write this review, we appreciate you as a customer! If there's anything else we can do for you, please let us know. Replied January 2023 --- ### Helped our Customers find the right product - Overall rating: 5/5 - Reviewer: Jagjiwan S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration was easy and the team that helped us was quick and efficient. This has helped us understand more of how our users searched products and then helped us show them the right products when they wanted. #### Cons The integration with shopify is good, updates daily, wish there was a way to push out updates faster, also depends on which teir of pricing you purchase. #### Vendor response Thank you for the positive review, Jagjiwan! We're glad to know that you've had a great experience with Searchspring. We appreciate your business and we'll continue working hard to provide the best experience possible. If there's anything else we can help you with, please don't hesitate to reach out. Replied January 2023 --- ### Purdys Experience - Overall rating: 5/5 - Reviewer: Yuri A. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The service helps us react to changes in customer behavior more quicker. #### Cons Creation of calculated metrics for sorting #### Vendor response Hello Yuri, Thanks so much for the review! We're glad to hear Searchspring has improved your business. If there's anything else we can do for you, please let us know. Replied January 2023 --- ### Great for small team - Overall rating: 5/5 - Reviewer: Jeri N. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it every day for overall site merching and promotions #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, great for a small team #### Cons none that I can think of at the moment, occasionally my drag and drop wont save and I need to re-do it but thats only on occasion #### Vendor response Thank you for the kind words, Jeri! We're happy to know that you've had a positive experience with Searchspring. We're glad to have you as a customer and appreciate your business. Please feel free to reach out if there's anything else we can do for you. Replied January 2023 --- ### Search Results Have Never Looked Better - Overall rating: 5/5 - Reviewer: Tomani K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think that this tool has done wonders for our site. It makes our search work so much better with auto complete and recommendations that are very relevant. I think that our customers really like how easy it is to find stuff on our site. #### Cons There are no real cons. It can be a pain to go into the software and try to resolve the zero-result searches and use synonyms and what not. But if you just spend about an hour or so per week, it can really help the software learn and make the search experience so much better for your customers. --- ### Love the product and the support during implementation. - Overall rating: 5/5 - Reviewer: Heather A. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been super impressed with the support during implementation. Every change request was pretty much done same day, even during the busy holiday season. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to manage filters and how products are sorted on any collection page. #### Cons I am still learning but would like more control over the cross-sell/upsell functions. #### Reasons for choosing Athos Commerce The level of support and quality of product. #### Vendor response Hello Heather, Thank you for the positive review! We appreciate your kind words. We're thrilled to hear you've had a good experience with Searchspring. Please feel free to reach out with any questions, we're happy to help however we can. Replied January 2023 --- Athos Commerce Reviews, Pros and Cons - 2026 Software Advice