Shippo

RATING:

4.86

(796)

About Shippo

Ecommerce is complex. Shipping doesn’t have to be. Shippo connects you with the best rates at the most carriers using a solution integrated with your business and experienced support at every stage so you can grow into the future. • Best rates on the most carriers - Access over 85 carriers worldwide and best rates at each, including regional carriers others cannot provide. • Integrated with your business - Make shipping seamless with native connections to the most popular ecommerce platforms and an implementation-ready API to build directly into your workflow. Analytics, insights and reports, including intelligent defaults and configurable automations, ensure that you’re always on top of shipping and making the best business decisions. • Support every step of the way...

Shippo Pricing

Shippo is completely free to use!

Free trial: 

Available

Free version: 

Available

Shippo Carrier portal
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Shippo Reviews

Overall Rating

4.86

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Shippo

1 - 5 of 793 Reviews

Tiffany

1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed July 2022

Easy to use with good discounts

User Profile

Marci

Verified reviewer

Arts and Crafts, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Saved by Shippo!

Overall this saved my little business! Cheaper than most others, quick and effective, you couldn't ask for much more than that!

PROS

If you have a small business and need to ship constantly this is the way to go! Cheap, fast and effective, it helps get the job done!

CONS

I would like to see a retrieval option for printing labels that have been marked as shipped. Sometimes I like to send freebies and extras to my customers and it would help being able to access the same label info and add it to a new label and tracking number.

Linda

Arts and Crafts, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Perfect solution for a small business owner

I love the ability to see all the shipping options available to me so that I can easily pick the right product. This is particularly helpful when considering the different ways to use USPS Priority Mail. I am confident that I always am able to easily select the most cost effective shipping option for my product and destination. Shippo's customer service is also outstanding. Because of a training issue at our local post office, my company was assessed a number of label surcharges by the USPS due to a USPS postal clerk putting multiple items on the scale at one time. Shippo handled the situation by filing disputes on my behalf saving me a lot of time.

PROS

I love that both my website sales and my Etsy shop sales can flow into Shippo so that order management and shipping label purchases can be done from one platform.

CONS

I love it! It just is so much easier than other platforms I've used. There isn't anything I'd change.

Reason for choosing Shippo

Shippo seemed to be easier to use. I'm a small business owner and together with my husband, we own and operate several small businesses. I don't have time to waste, so I needed something economical and easy to use.

Reasons for switching to Shippo

I didn't like the fact that Etsy was using a 3rd party vendor for my International orders. This practice was causing my International orders to sit in the US awaiting a bulk shipment to the destination country and the time the orders sat was sometimes upwards of 4 weeks. I wanted the ability to manage my own shipping without Etsy controlling when it would actually leave the country.

CURTIS

Retail, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2021

Be aware the carrier they contract with is not the same as if you go directly to the carrier...

With the fact they do not have phone support I must tell you avoid their services. While there are links and procedures to follow to put through insurance claims or communicate other issues there is a lag time and don't expect a live person. My suggestion: Read their legal ease carefully, pick another service or simply buy direct where there may be a human to help...

PROS

It is easy to use and relatively fast to get an order processed and paid for.

CONS

...the shipping carriers they represent are not giving you exactly the same services as if you bought from them directly.... I send high value packages and I buy insurance for them. I tend to exclusively ship using the USPS option. It is the lowest price generally and they have never lost a package I have sent. The problem came when for the first time a client CLAIMED they did not receive the item. Short story is USPS did not know to require a signature and the package was left. Shipsurance shippos insurance claimed I didn't buy the signature required. However USPS does not require you buy it as an extra charge when the package exceeds $500. It automatically comes with it. Since shippo uses the carriers' logos, I assume I am actually buying from the USPS as they provide their service. I hand off the packages to the local post office and they scan it... Shame on shippo for not being EXTREMELY clear what you are buying and how they may be different then buying from the carrier themselves... A simple banner pop up saying are you aware... is critical but absent. Of course you can buy the extra service... but then I might have shopped around and that is why they don't... In my opinion.

Reasons for switching to Shippo

To save money, however I have returned to the original service...

Alex

Marketing and Advertising, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Very happy customer

Overall my experience has been a 10/10. In about 90% of shipments the rates on shippo are the best and the process is the quickest I’ve used.

PROS

The setup was a breeze and the rates are extremely competitive. One of my favorite features is the auto fill function with addresses. Payment is very straightforward and I enjoy reviewing the monthly reports on all my shipments.

CONS

The only negative I can say is that occasionally the auto fill on the address will pull something that is incorrect. I’ve had one package be shipped to the wrong address because of this. Luckily the address didn’t exist so the package was returned, but it took a full week to get it back and we had to reimburse the customer for the delay. I would suggest creating a review/confirm field after you click buy that allows you to review the final label for accuracy prior to it being purchased. I would have caught the error that way.

Reason for choosing Shippo

Stamps had a monthly account cost. It was far too expensive to justify the cost over shippo.

Reasons for switching to Shippo

I switched because there was no monthly retainer charge as the number of shipments I send can vary drastically each month. So I wanted something that charged per shipment and not a minimum cost just to have an account. I also moved away from usps directly because their prices are just too high and their website is not good for anything other than priority mail.

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