All SKU IQ Reviews
1-25 of 125 Reviews
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Matt
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Multi-Location Solution for Retail/Warehouse and Woocommerce
As a web developer and project manager I'm very happy with my experience working with [sensitive content hidden] at SKUIQ in properly setting up our configuration of operating multiple retail POS locations to be synced with a custom Woocommerce website. He was able to understand the work flow for the entire business and how we would like to manage the products in Lightspeed and Woocommerce. He was able to communicate very effectively and create solutions that exceeded our intended goals.
PROSThe ability to sync products and inventory levels from multiple physical locations with a Woocommerce website. Customer support to help you configure exactly what needs to by synced both directions, to and from the Woocommerce website. We previously used Primaseller in which handled syncing multi-locations OK but did not have a good POS or good customer support. Switching to SKUIQ allowed us to have a great POS (Lightspeed) and still be able to sync with Woocommerce which was why we chose to go with SKUIQ.
CONSNot to the fault of SKUIQ but more of an issue with Woocommerce is that Woocommerce is not capable of tracking inventory from multiple locations as done in Lightspeed. So, the website will only display 1 quantity level for each item, not one for each location. For us, that was not a problem as we chose to display the total quantity from all locations combined under each product. When Woocommerce develops this feature I'm sure SKUIQ will be able to support it just as it already supports multi-locations in Lightspeed.
Reasons for switching to SKU IQ
Customer support at Primaseller was sub par and their POS wasn't anywhere close to being as developed as Lightspeed's POS. All the employees liked Lightspeed but they don't sync with Woocommerce. That's where SKUIQ comes in. They are a third party tool that has powerful features and allows for custom configurations and good reporting.
Vendor Response
Thank you for taking the time to leave such detailed feedback, it means the world to us! We are so glad that SKU IQ is a good fit for your needs and that you've experienced our excellent support staff. Thank you for choosing SKU IQ and we look forward to continuing to serve your business!
Replied February 2023
David
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
SKUIQ To Our Rescue
Overall it has been good. Waiting on an issue to be resolved with our account but support has been great at helping us thus far.
PROSIt's ability to connect our Shopify and POS system together in live time.
CONSThat you cannot have two POS systems connected at the same time.
Vendor Response
We're pleased to hear that SKU IQ has been able to connect your Shopify and POS system together in real-time, providing a valuable solution for your business. We understand the limitation of not being able to connect two POS systems simultaneously, and we appreciate your understanding in this regard. It's great to know that our support has been helpful in addressing your issues. If you ever have more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing SKU IQ!
Replied September 2023
Scot
Retail, 2-10 employees
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
review
customer support has been wonderful
PROSthe inventory integration is most important to me
CONSI have nothing to complain about at this time.
Vendor Response
Thank you for sharing your review! We're glad to hear that the inventory integration feature is the most important aspect for you. We understand the significance of seamless inventory management, and we're delighted that SKU IQ has met your expectations in this regard. We're also pleased to know that you have no complaints at this time. We strive to provide a smooth and efficient experience for our users, and it's great to hear that we have achieved that for you. Moreover, we appreciate your kind words about our customer support team. Providing excellent support is a top priority for us, and we're thrilled to hear that our team has been wonderful in assisting you. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and value your business!
Replied May 2023
ashley
Luxury Goods & Jewelry, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Excellent Customer service
I had an outstanding customer service experience today at SKU IQ, all thanks to [sensitive content hidden]. Her exceptional assistance and dedication made the entire process seamless and hassle-free. I was thoroughly impressed by her willingness to go above and beyond to help me resolve my issues and get my TikTok shop up and running in no time.From the moment I reached out to SKU IQ, [sensitive content hidden] made me feel valued as a customer. She was incredibly knowledgeable about the platform and guided me through each step with expertise. Her patience and clear communication style were instrumental in helping me understand the intricacies of setting up my shop.What truly stood out was [sensitive content hidden] willingness to invest additional effort to ensure my success. She proactively offered useful tips and insights to optimize my TikTok shop, which went beyond my expectations. Her attention to detail and genuine enthusiasm to assist me were truly commendable.Throughout the process, [sensitive content hidden] remained patient, understanding, and supportive. She addressed all my queries promptly and professionally, making me feel heard and valued as a customer. Her dedication to providing outstanding customer service is truly a testament to her exceptional skills and commitment.Thanks to [sensitive content hidden] efforts, my TikTok shop was up and running smoothly in no time. it has been an absolute pleasure working with her. Her exceptional customer service has left a lasting impression me
CONSYou hav to pay to upload more than 10 items
Vendor Response
Thank you for sharing your review of SKU IQ! We're thrilled to hear about your outstanding customer service experience, thanks to the exceptional assistance and dedication of our team member, [Sensitive Content Hidden]. We're delighted that [Sensitive Content Hidden] went above and beyond to make the entire process of setting up your TikTok shop seamless and hassle-free. It's wonderful to hear that she made you feel valued as a customer, providing expert guidance and patiently addressing all your queries. We're glad she exceeded your expectations by offering useful tips and insights to optimize your TikTok shop. We understand that the cost associated with uploading more than 10 items can be a concern. Our pricing structure is designed to support our ongoing development efforts and ensure the provision of high-quality service. However, we appreciate your feedback, and we're continuously exploring ways to provide flexible options that meet the needs of our users.
Replied June 2023
Stacie
Arts and Crafts, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Amazing Customer Service
We have a few hiccups with set up but luckily customer support was outstanding!!
PROSI like how it integrates my shopify products and inventory to our tiktok shop.
CONSSo far so good - we haven't used it long enough yet to notice this yet.
Vendor Response
We're delighted to hear that you find SKU IQ's integration of your Shopify products and inventory to your TikTok shop beneficial. It's great to know that you've had an amazing experience with our customer service in resolving any setup hiccups. If you ever encounter any issues or have more questions in the future, please don't hesitate to reach out. We're here to provide ongoing support and assistance. Thank you for choosing SKU IQ!
Replied September 2023
Dean
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Great for added products in Bulk to TikTok Shop!
Good experience so far
PROSThe ease of bulk uploading products for commerce partners
CONSSo far only annoying function is the limit to bulk uploads at a time
Vendor Response
Thank you for sharing your experience with SKU IQ. We're pleased to hear that you find it great for bulk uploading products to TikTok Shop and that the process is easy. Your feedback about the limitation on bulk uploads is noted, and we'll continue working to improve the app. We're glad to know you've had a good experience overall. If you have more suggestions or encounter any issues in the future, please feel free to reach out. We're here to assist you. Thank you for choosing SKU IQ!
Replied September 2023
Jessica
Retail, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Doesn’t compare to any other! 10/10 recommend!
10/10
PROSSo easy to work! Customer service is great!
CONSNothing bad to say! Love this app and will def keep using it
Reasons for switching to SKU IQ
6 months ago
Daniel
Apparel & Fashion, 1 employee
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
DV Clothes
So far, is good.
PROSEasy to install at first but it is challenging to finally make it work with the TikTok Shop.
CONSCan't upload all products at once just every 50 items
Vendor Response
We appreciate your feedback regarding SKU IQ. It's good to hear that the installation was easy, but we understand that some challenges arose when trying to make it work with TikTok Shop. We're continuously working to improve our app, and your input is valuable. If you have more suggestions or encounter any issues in the future, please don't hesitate to reach out. Thank you for using SKU IQ!
Replied September 2023
Kevin
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Excellent Product
The simplicity of the app and how well it works with shopify
CONSNo real issues, besides the duplicate orders at first
Vendor Response
We're pleased to hear that you find SKU IQ to be an excellent product and that it works well with Shopify. Your feedback is valuable, and we appreciate your understanding regarding the initial duplicate orders. If you ever have more suggestions or encounter any issues in the future, please feel free to reach out. Thank you for using SKU IQ!
Replied September 2023
Vanessa
Consumer Goods, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
The best most efficient way to keep me organized and get sales on tiktok shop
Its been amazing quick easy and efficient
PROSthe ease and the customer service they thought me all i needed to know and walked me through the process in less then an hour
CONSnothing so far I actually havent had any inconvenience
Reason for choosing SKU IQ
this was my only option
Vendor Response
We're thrilled to hear that SKU IQ has been the best and most efficient way to keep you organized and drive sales on TikTok Shop. It's fantastic that our customer service team was able to provide you with the guidance and support you needed in such a short time. We're delighted to know that you haven't encountered any inconveniences, and we'll continue to provide you with a quick, easy, and efficient experience. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing SKU IQ!
Replied September 2023
Michael
Retail, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Thank you for simplifying my inventory and helping me link all of my platforms.
My inventory is online and not just being stored waiting for me to find time to input it by hand.
PROSThe passionate customer service representative that got me set up. 4 days into my free trial I hadn't touched it. I could tell that i needed a program to help me get and stay organized.
CONSI wish there was a free tier so that I could put more of my revenue into purchasing more inventory.
Reason for choosing SKU IQ
Customer Service. Hands down.
Vendor Response
Thank you for sharing your experience with SKU IQ! We're thrilled to hear that our customer service team was able to provide you with the support you needed to get started and simplify your inventory management across all your platforms. Regarding your feedback on a free tier, we understand your concern and we're always looking for ways to improve our pricing structure to better serve our customers. We do offer a free trial to help you test out the features of our platform before committing to a subscription. We're glad to hear that you found our customer service to be exceptional, and we appreciate you choosing SKU IQ over Quickbooks Online. We hope our platform continues to meet your needs and helps your business thrive. Thank you for choosing SKU IQ!
Replied April 2023
Kyle
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Does what it says it does.
This has been a tremendous help to the supply chain team.
PROSI used this product to sync my lightspeed and Woo-commerce stores. Since there was no direct integration SKUIq made this process very easy.
CONSI wish I was able to bulk delete items that I no longer need. It is a hassle to delete items from all sites.
Reason for choosing SKU IQ
It was the easiest to implement.
Vendor Response
Thank you so much for taking the time to leave your feedback here! We will forward your insight around bulk deletion to our product team for consideration - thanks!
Replied April 2022
Mark
Furniture, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Crucial for any business using two or more sales platforms for single inventory
Live inventory (within 30 minutes of retail purchases) allow us to be one of the few dual platform users in our area to have live inventory on our ecommerce as well as accurate pricing. The greatest experience is when the ecommerce platform does an update and causes a temporary glitch, SKU IQ is already on the patch to link the changes. Any issues are resolved faster than any other system's customer service for systems we use to manage our inventory now or before.
PROSThe ability for live inventory to be maintained when selling the same inventory stock on two separate platforms and maintaining absolute customer satisfaction.
CONSSpend the extra to have the products moved at one time. It is time consuming to manually move them if you have over 1,000 products (plus variations)
Reason for choosing SKU IQ
Proven track record from reviews and customer satisfaction.
Vendor Response
Thank you for leaving such thorough feedback, we truly appreciate it! We are happy to hear that SKU IQ is giving you an edge in your area and saving you time when it comes to inventory management!
Replied April 2022
Gabe
Sporting Goods, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Works well and I don't need to babysit :)
Today I had to drop in to tech support to have them perform a sync procedure that is unavailable to users unless specifically requested (to prevent an inadvertent reverse sync). It was handled in no time and the technician was patient with me as I dealt with customers.
PROSThe system is a set-and-forget solution. Only a few times per year I drop in to sync new products. Everything else is handled.
CONSSo far, nothing. Perhaps others would have more advanced needs, but I sync my POS to my ecommerce to keep product costs and inventory in agreement.
Vendor Response
This is all great to hear, thank you so much for taking time to leave a review for SKU IQ! We are happy that our solution is meeting your needs and our support staff is responsive and able to quickly resolve any requests!
Replied December 2022
Meagen
Apparel & Fashion, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
SkuIQ Makes Inventory Management Easy
Very helpful and friendly getting us set up!
PROSIt's easy to use and sync with our commerce channels.
CONSSearch and filter features are clunky. Those could be improved. Especially when you are managing a lot of skus/products, pushing to various channels.
Vendor Response
Thank you for sharing your feedback about SKU IQ! We're glad to hear that you find our platform easy to use and appreciate its seamless synchronization with your commerce channels. We understand that the search and filter features could use some improvement, particularly when managing a large number of SKUs and pushing to various channels. We appreciate your input, and rest assured, we take your suggestions seriously as we strive to enhance our user experience. Furthermore, we're delighted to hear that our team provided helpful and friendly assistance during your setup process. We're committed to providing excellent support, and it's great to know that we could be of assistance. If you have any further suggestions or questions, please feel free to reach out. We value your feedback and look forward to serving you even better in the future!
Replied May 2023
Hussein
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Love it
Pleasant so far
PROSIt's helped syncing inventory between my online store and physical store a lot easier
CONSI wish we could have a way of having total value of inventory in stock in our store in order to make quarterly inventory value counts easier
Vendor Response
We're glad to hear that you love using SKU IQ and that it has made syncing inventory between your online and physical stores easier for you. Your suggestion for having the total value of inventory in stock is noted, and we appreciate your feedback. If you ever have more suggestions or need further assistance, please feel free to reach out. Thank you for choosing SKU IQ!
Replied September 2023
Sadiqa
Retail, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Perfect for in Person Retail on Shopify Platform
I don't know what I would've done if it wasn't for [SENSITIVE CONTENT] and the rest of the team at SKU IQ. It is imperative that the Shopify and Square items are synced when scanning the SKU numbers on merchandise and when I had an issue, [SENSITIVE CONTENT] worked it right out. He was extremely helpful and efficient and did EXACTLY what I needed him to do. Thank you SKU IQ. Great Customer Service!!! (which is my ultimate pet peeve).
PROSThe ease of use between Shopify and my Square Register
CONSFor some reason my Inventory images won't automatically transfer to Square although it's showing in Shopify and on SKU IQ.
Vendor Response
Excellent! We pride ourselves on our customer service and are always so happy to see the impact it has on our customers! All of us at SKU IQ appreciate your feedback!
Replied December 2022
Judith
Retail, 2-10 employees
OVERALL RATING:
5
EASE OF USE