--- title: "Smartstore Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Smartstore. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Smartstore is a good fit for you!" source_url: "https://www.softwareadvice.com/ecommerce/smartstore-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [eCommerce Software](https://www.softwareadvice.com/category/4340-ecommerce/) / [Smartstore](https://www.softwareadvice.com/ecommerce/smartstore-profile/) / Smartstore Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/ecommerce/smartstore-profile/) Reviews [Alternatives](https://www.softwareadvice.com/ecommerce/smartstore-profile/alternatives/) # Smartstore User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 22 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 13 reviews (59%) - 4 stars: 8 reviews (36%) - 3 stars: 1 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Changing the colors and logos was easy, and the Smartstore platform has a great look and feel. - Having a .NET bacground was one of the reasons we chose, because we could add some extra coding to some features we wanted. But its customization of products (attributes, specifications, tags, grouping) is endeless and fitted wel on our products, specially on watch parts. - Even community version very smoothly runs 10.000+ products, all kind of combinations, variations, bundles etc. ### Most mentioned cons - We had difficulties to migrate from other e-coomerce platforms. ## Smartstore customer reviews Showing reviews 1-22 of 22 (page 1). ### Great ecommerce software…Just unlucky not to be popular - Overall rating: 4/5 - Reviewer: deba o. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: less than 1 year · a few times a year - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was fascinated at the depth of options available with this software. It was easy to use and reliable as well. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I don’t use SmartStore.NET regularly but there was a client of mine that insisted I use it for her project because she was already used to the backend operations and needed continuity. That’s how I realized how much of a good software it actually was. It has a very responsive shop system and supports many languages including English, Germany. It is built on open source software. It was very easy to use and readily scalable. The interface is as good as any other e-commerce shop software and the transition is very smooth. It’s Inventory Management, Catalog Management, Channel Management, Customer Accounts creation capability, Data Security, Email Marketing support, Returns Management, Reviews Management, SEO Management, Shopping Cart management etc. were as good as most popular e-commerce service providers. The WYSIWYG editor makes it easy for a newbie to create any shop thus nullifying the absence of HTML and CSS knowledge. #### Cons It is not a very popular software. It is difficult to migrate to from other e-commerce platforms. The payment system does not support the local currencies of many countries. Information and help about the software on the internet are sparse even though it is open source. I feel it is expensive. --- ### Endless customization - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Luxury Goods & Jewelry - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. More user friendly, better design, better adaptability and a good ending. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The Smartstore platform has an incredibly good aspect and design, was easy to change colors and logos. Having a .NET bacground was one of the reasons we chose, because we could add some extra coding to some features we wanted. But its customization of products (attributes, specifications, tags, grouping) is endeless and fitted wel on our products, specially on watch parts. Importation of hundreds of products, following CSV instructions was successful! #### Cons Is is a little bit hard to change all the lists (payments, counties, taxes), very exhaustive. And the migration from local machine to a internet host was also difficult. When not in cache, .NET is sometimes slow. --- ### Solid e-commerce platform - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I have never very big issues with Smartstore. It just worked. But because of the pricing we will not work with it anymore. Also the software stack is quite uncommon for an e-commerce solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Functionality: 4/5 #### Pros Smartstore has a lot of features. For the user it is easy to use. We used previous products from Smartstore before, and all of them were reliable. The Smartstore community seems may small, but is strong. #### Cons Smartstore is quite expensive. The pricing model is intransparent for customers evaluating it (hidden prices on homepage). Also for smaller projects and companies the community edition may be too limited. For larger budgets it will be a solid platform to built on. #### Vendor response Hello Renick, your rating of 3 stars is unfortunately not what we are used to. We take very conscientious care of our customers and partners, so I would like to address what you are criticizing. You write "I never had any major problems with Smartstore. It just worked," which makes us very happy. Cost shouldn't be an issue either, as Smartstore is proven to be one of the best performing store systems on the market in terms of value for money. On the other hand, price is a relative thing if it's worth it, because fixed price and agility don't go together. In addition, Smartstore is open source and therefore free of charge. Costs only arise when support or individual developments are added. Your statement "The software stack is also quite unusual for an e-commerce solution" is not comprehensible. Smartstore is a Microsoft ASP.NET Core based system, what is unusual about it? We serve the high-end enterprise segment with our system and these companies are very happy with the "software stack". However, I want to thank you for your review. Not being noticed at all would be much worse. Replied December 2022 --- ### Perfect solution for either B2B and B2C - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a programmer I'm allways astonished how the system was well designed. Enterprise Edition has exactly everything you need for most demanding customers. Even community version very smoothly runs 10.000+ products, all kind of combinations, variations, bundles etc. We usually implement the system for mid companies (100+), integrating their local ERP with Smartstore.net and they are wery satisfied with solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In most projects we had problems with product variations. Smartstore covered 95 percent of our needs. I'm allways surprised when customer asks for some obscure feature and then I realize that there is nothing to code - it's already implemented. #### Cons Integrations to some payment gateways or shipping services weren't implemented at a time we needed, but community growths constantly so, i guess it will be solved in near future. --- ### Smartstore - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Modern tool for active e-commerce users with higher price than competing companies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I started my e-commerce activity with this app and it was very helpful thanks to a lot of plugins or functions. It can be opening to e-commerce world, especially for small companies. #### Cons I was confused about pricing system and also better first steps guide or some tutorials are needed. --- ### SmartStore shop system - flexibly adaptable! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SmartStore is an awesome shop system based on ASP MVC C#. The plugins are very easy to write and thus customize the shop system #### Cons SmartStore has no bad sides to my mind, I love it for it! --- ### Great e-commerce software, but not widely known - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Changing the colors and logos was easy, and the Smartstore platform has a great look and feel.We chose this program in part because we could add more coding to particular functionality we required. #### Cons It is not a software that is widely used. Moving from other e-commerce platforms to is challenging. Scrolling through products and experiencing more slowness --- ### Impressive - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Graphic Design - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I'm very impressed with using smartstore.net. very good ecommercial software. I'm very happy to share a review of this experience #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Very good interface and very easiest to use #### Cons Product scrolling and another lag feeling in use --- ### The most useful so far - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered The first day I used smartstore on my job alternative way as an administrator it’s great and easiest to me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s easier to use than other software i been used before #### Cons Easier and layouts are better than other software i been used in last couple years. --- ### Smartstore - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: Self-Employed - Product usage: a free trial · monthly - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros You have everything you need to start and online store at one place. I also like it is open-source #### Cons We had difficulties to migrate from other e-coomerce platforms. --- ### Smartstore - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ich betreibe einen Online Shop für Schießsportzubehör und komme mit Smartstore prima zurecht. Vom Einstellen der Artikel, dem hochladen von Medien und der Auftragsverwaltung ist alles spielend einfach gestaltet. Das Programm funktioniert zuverlässig und der Support ist erstklassig. Aber wichtiger noch: Unseren Kunden, also den Endverbrauchern, gefällt der Shop. Besonders gelobt wird die Übersichtlichkeit und die einfache Bedienung. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ich bin mit Smartstore praktisch "mitgewachsen" und nutze die Software täglich. Alles funktioniert problemlos vom Anlegen der Artikel bis zum Verkauf unserer Artikel. Man bekommt eine funktionelle Kundenverwaltung, die Artikeldatenbank nimmt alle relevanten Informationen auf. Bei einer Bestellung wird der Kunde übersichtlich durch den Bestellprozess geführt. Das Smartstore Team aktualisiert die Software ständig, so dass man auch Rechtssicherheit hat, was neue Bestimmungen und Gesetze angeht. z.B: die Cookies. Und mit dem Support von Smartstore bin ich sehr zufrieden. Durch das SEO freundliche Programm haben wir mittlerweile sehr gute Google Rankings, ebenso die Bewertungen dort sind überwiegend positiv. #### Cons Das Programm verfügt über alle Funktion die ich brauche. Es empfiehlt sich jedoch das Programm von Smartstore installieren zu lassen. --- ### Sehr zufrieden - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Ich bin im Web trotz beschränkter Nutzung gut unterwegs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Weil ich bei den Grossen mithalten könnte wenn ich alle Funktionen ausfahren könnte #### Cons Wünsche mir auch nach Jahren einen praktischen Kurs. ich kann den Shop nicht voll nutzen weil es im Selbststudium zu aufwendig ist. Für einen Kurs würde ich in jedes Land von Europa fahren. Alles selbst herauszufinden ist sehr aufwendig und als Anwender getraut man sich manchmal nicht weil man nichts verbocken möchte.. #### Vendor response Hello Willy, thank you for your request. Smartstore is not difficult to use. Please send me an email with your questions, I will try to find a solution for you. sosun@smartstore.com Best Regards Aljona Replied April 2023 --- ### Besser geht kaum - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Es läuft! Ohne Probleme und ohne Stress. Die Hosting kosten, sind gering. Der Support ist super! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Import und Export, der Kundendienst und Support. #### Cons Unverständlich aber leider wahr ist zu wenig verbreitet. Ich verstehe nicht, warum PHP Shop Lösungen mehr Kunden haben. Nachteile sind mir keine aufgefallen. Wir betreiben auch einen Magento 1 Shop und 1 Shopware Shop. --- ### Klein aber fein! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wir haben als kleines Unternehmen (bis 10 Mitarbeiter) mit Smartstore einen tollen Shop (-Partner) gefunden um im Online-Business zu wachsen. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Der Shop hat sehr viele sinnvolle Funktionen, ohne jedoch überfrachtet zu sein. Auch ohne Programmierkenntnisse kommt man fast immer ans Ziel, im Zweifel wird der schnelle Support hinzugezogen. #### Cons Auch hier gibt es Funktionen, die man nicht gleich findet. Die Menüs zum Administrieren sind nicht immer ganz logisch aufgebaut. --- ### super Service von A bis Z - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Farming - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Unkompliziert, flexibel, modern, schneller, freundlicher Service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zum einen habe ich mich schon vom Vertriebsteam richtig gut beraten gefühlt. Wir nutzen die Software smartstore schon über 20 Jahre. Auch bei der Datenmigration wurden wir immer sehr gut beraten. Freundlich und zeitnah wurden unsere Wünsche umgesetzt. Mit gefällt am besten, dass Smartstore so flexibel ist, die Pflege ist unkompliziert und es macht sogar Spaß, den Shop zu pflegen. Also 1.000 Dank und weiter so! #### Cons Ich würde es toll finden, wenn man eine Sandbox mit dem eigenen Shopdaten hätte, zum Spielen und Austoben. --- ### Zufriedenheit mit SmartStore - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Alle Bestellungen laufen über den Shop und das System läuft sehr stabil. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Für den Administrator ist einfach Änderungen im Shop zu realisieren. #### Cons Da wir sehr lange SmartStore nutzen, haben wir Produktbilder aus Vorgängerversionen. Diese lassen sich bei der neuen Version nicht löschen, was sehr viel Speicherplatz unnötig beansprucht. SamrtStore ist leider nicht sehr bekannt in der Branche. --- ### Eu amo esse App - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 501-1000 employees - Product usage: less than 1 year · weekly - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Minha experiência tem sido gratificante. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros De forma geral tem me agradado muito, tem atendido as espectativas e me ajudado em meu momentos de lazer. #### Cons Não tenho nada a do,era, pois estou usando a pouco tempo e não obtive probly. --- ### Ich schaffe dass - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ich arbeite schon seit Smartstore Biz 3 mit diesem Produkt, also war der Aufstieg auf NET nur logisch und auch richtig , bereue nichts. #### Cons Module sehr teuer, und wie bei Debitor bin ich mir nicht sicher ob Smartstore das weiterentwickelt. --- ### verlässlicher Alleskönner - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Einfach, kostengünstig und gut skalierbar #### Cons vielleicht etwas mehr Aufwand als bei reiner Out-of-the-Box-Lösung. Aber dieser macht sich mit der Zeit bezahlt. --- ### SmartStore rocks - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Der Gesamteindruck von SmartStore ist gut bis sehr gut. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Geschwindigkeit, Stabilität, Leichtigkeit der Einrichtung #### Cons API sollte deutlich weiter ausgebaut werden, Dev- und Template Dokumentationen müssen deutlich besser werden, teils wenig Plugins im Store, kein Magnalister #### Vendor response Hi. Thank you for your review. You are right about the documentation - we will do our best - we promise :-) Replied November 2021 --- ### Motorsport - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wir sind zufrieden! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Design, offenes System für Anbindungen an andere Programme! #### Cons sehr empfindlich auf eigene html oder ähnliche einbindungen! --- ### Gute Shopsoftware für mittelgroße Unternehmen - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Electronics - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Sehr übersichtliches Back-End Viele Customizing-Funktionen sehr kompetenter Kunden-Support #### Cons fehlende Schnittstellen viele Features kostenpflichtig ---