All Square Online Reviews
1-25 of 276 Reviews
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Janiece
2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed December 2021
Awesome Payment Platform
Casscilla
Verified reviewer
Computer Software, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
My square store
overall, I love the product, It help me get my starter business ope and running when I had no idea how to start it SQUARE ONLINE STORE got me what I need and how I needed it to be done so that I could be my best.
PROSWell first of all it's free you can not beat that no matter how you slice the deal. Finding out what kind of store you are wanting to open. Will you be offering single shipping out will you be shipping multi items for shipping. And if you will be shipping the items or if someone will be picking the items up from you.
CONSno bad thing s to say about this peace of software. It ask all of the right questions to get your new business up and running no mater wat it maybe that you are trying your hand at this software is ware business will come.
Kristina
Retail, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
User Friendly Set Up
I actually completed my site, have it up and running and am making sales! It’s a huge accomplishment to have been able to get this done! Square made it easy to navigate and was there for me when I had questions. They did not ignore my issues and kept in touch until things were fixed.
PROSThis is the mist user friendly software I have found. I have tried others and given up. But I completed my website on Square!
CONSI’d like more creative options. To be able to soften edges of photos, create different shaped photos. More fonts to choose from and colors. Ability to make sections smaller and move wording around in more of the free space.
Reason for choosing Square Online
I have used square for sales on my phone and found it a great interface. Once building my site all the others were difficult to navigate.
Reasons for switching to Square Online
I had a really hard time navigating Shopify. It was not user friendly and frustrated the heck out of me.
Benjamin
Alternative Medicine, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2021
Has some great features, but also plenty of glitches
Overall, Square Online has improved a lot since we started using it at the end of 2019. We love the delivery and curbside pickup features. There are still improvements that could be made, like setting up a subscription program to encourage recurring orders. Most of the features are pretty basic (customer loyalty program, 'similar items', etc.) - we wish there was more ability to customize features so they better meet our needs.
PROSCreating our website through Square Online was pretty easy, especially for someone without a background in web design. The inventory management features and integration with Square POS is great!
CONSJust beware, there seem to be a lot of bugs with Square Online and getting ahold of customer service via phone is not easy. You have to jump through several hoops before they will give you a phone number to call. This can be very frustrating when the website is having an issue that needs immediate attention. Once you do get ahold of customer service, if your issue is not deemed 'high priority' it can take them weeks/months to fix it, if they ever do at all.
Reasons for switching to Square Online
We signed up for Square Online when Square became our payment processor.
Scott
Music, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2021
An Affordable Option for Small Businesses
Square Online has provided the most effective and affordable option for a growing small business that cannot afford the hefty price tags of other systems.
PROSSquare Online is a decent system that integrates well with the Square Retail POS. Managing inventory is generally easy although more features could be added consistent with our industry. Square stepped up its game by offering more options during the pandemic such as enhanced marketing tools, sales channel integrations with Facebook and an additional fulfillment method to offer to clients. Marketing features are decent, and the convenience of mobile apps is convenient when on the go.
CONSSquare needs to consider businesses that offer rentals. There can be improvements to better manage rental inventory and sales. Also, many manufacturers in our industry require that sale prices not be listed on e-commerce platforms. Square Online should add a "Call for Price" option.
Reason for choosing Square Online
Cost effectiveness, additional features for non-premium accounts, convenience
Laura
Food & Beverages, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
I love this site and it's features
I love how overrall easy it is to use Square from the initial taking of payment, organization of reports and invoicing and the value you get for a nominal price.
PROSGreat value for the money, templates make starting up easier than you can imagine, time saving and organization right at your fingertips.
CONSSome editing features are difficult to understand when adding pages or sections to online platform. Would like to see more instructions or easier to understand instructions when adding products and customization to pages and sections.
Reason for choosing Square Online
Easier to use, better invoicing, better and more widely used devices for payment and a brand everyone knows.
Reasons for switching to Square Online
I did not like the cost of the fees associated with PayPal nor did I like the invoicing as compared to Square.
Jessica
Fine Art, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed June 2021
Excellant Switch
I used paywall and stripe before finding square. Square is QUICK to get your money to you and will take contracts into consideration when a client disputes, which is really great. Customer service is hard to get to, you have to go through a series of articles to find help & there is no one to actually talk to when you can't find the answer int he articles.
PROSI like how easy it is to add a customer & create/send/edit invoices for them.
CONSI wish square was compatible with my online gallery service (pixieset) and I wish that I could see invoices from HoneyBook in my square dashboard! It is difficult having everything in different sites.
Reasons for switching to Square Online
stripe took a WEEK to put the money in my bank account. That didn't sit well with me. I stopped using PayPal because they have a policy of automatically siding with the client when there is a dispute, even when an ironclad contract is in place, the work has been done and product delivered.
Kathleen
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
POM’s Review
Easy to use, affordable, quick to manage inventory, professional templates.
CONSI wish there were a multi-select option when Bulk Editing items onto the website (as in, putting in category and marking visible at the same time).
Reason for choosing Square Online
Ease of template/use, inventory management
Reasons for switching to Square Online
Inventory Management and syncing in-store and online sales.
Kimmy
Retail, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2021
Solid platform for a basic online store
My overall experience with Square Online is very positive because it made it super easy and cheap to create a basic online store. I was also already familiar with the dashboard because of other Square products so it was easy to use for me. However, if you want to do anything personalized or include more complicated features, Square can make it difficult.
PROSThis is an awesome product for small start-up businesses. You can do a ton with the free plan and the customer service has always been super helpful in my experience. You can literally build a working online store for free, however, to get the domain you have to pay monthly. The footer and header are already made for you and they look really professional and nice. You create the pages based on pre-made elements which makes it really easy.
CONSThe design of the website is pretty strict, you can't add much of your own designs or layouts. You have to make your ideas fit their layouts. Domain transferring was difficult, but the customer service helped. The embedded automatic forms sometimes don't work (I wouldn't get notified by all the submissions on my website). It can also be difficult to navigate the website in the editing portal.
Reason for choosing Square Online
Square online was free (before I added a domain) and it required no coding experience. It also connected to the products that I sold in person at my retail store.
Reasons for switching to Square Online
I switched because of $$$.
Chris
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
I’ll never go back to a “typical” credit card processor again
During this time where people are still a little wary of dining in restaurants, square online has been a vital tool in helping me serve customers through delivery and pickup.
PROSI love almost everything about square. The way it catalogs all of my merchandise to the ease of access for customer info, do building my website to managing payroll and the loyalty program that engages my customers and makes shopping with me more fun for them.
CONSThere really isn’t much I can think of here, square really packs a punch but they could add a “processing fee” option where we can pass the credit card processing percentage on to the customer and remove it as a “cash incentive”
Reasons for switching to Square Online
The cost difference and fairness of square over everyone else.
Brianna
Verified reviewer
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
The Best Pre-Made Layouts
Overall good experience, no issues.
PROSI love their pre-made website designs, they are very colorful and creative. Designing with Square saves me a lot of time when editing from my mobile phone, as well.
CONSI dislike nothing, everything works good. I just wish that the free trial was longer than 14 days.
Reasons for switching to Square Online
Better quality and much easier to use.
Amber
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2021
Great All-In-One Product for Small Business
Overall I am throughly impressed and satisfied with Square. It is my understanding that the few issues I have with them they are in the process of releasing at some date in the future.
PROSThe overall ease of use is pretty simple. I also love having everything I need in one place. Payroll, POS, website, Google integration and so much more!
CONSThere is currently no pay in 4 option, which I feel hurts a retail business like mine.
Reason for choosing Square Online
Square had the most features at the best price.
Stephanie
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Easy to Use for Professional New Small Businesses
Overall, I’ve been pleased with my experience with Square. I was glad to be able to re-negotiate my processing fee earlier this year, and the online store was really helpful during the beginning of the pandemic.
PROSMy business features both a retail store and a distribution branch, and being able to manage both areas of my business through Square has been wonderfully helpful, especially during my first year of business. The user interface is intuitive and easy-to-use for my staff, and adding and deleting items from the sale screen is quick and easy. Keeping my distribution items separately categorized and off of the retail display makes managing both parts of my business even easier.
CONSI’ve had some issues with taxes being calculated properly, as I have tax applied to some items and not others. When I calculate what this should be on my own versus what Square says, the numbers haven’t always matched up. Also, getting photos to appear on the same item across devices (Square register, Square app, Square online) hasn’t always worked and has required me to upload the image for a second time or to change the image format.
Reason for choosing Square Online
I chose Square based on my previous experience using it at another business, and I like that the processing and POS and online store can be and are all rolled into one.
Michelle
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Long Times Square Supporter
Pretty great for all the years we have used it and it has improved since we started using it!
PROSEasy to setup - and easy to train staff!
CONSCustomer merging issues, some reporting issues
Reason for choosing Square Online
Easy to understand and could use on tablets
Reasons for switching to Square Online
Cost and better tech
Jennifer
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Business Management all in one place!
Love that I can track all inventory in my brick and mortar and online all in one place without extra work. It all happens in the background, and I can focus on other areas of business. Recently added employees and began using payroll. Makes life so simple to track employee hours, maintain schedules, and complete payroll with just a few clicks. It even reminds me to complete my payroll, which I am sure my employees appreciate.
PROSAs a small retail business that is growing rapidly, Square has given me the ability to start with basics and expand as my business has grown. Love that I can manage inventory, marketing, payroll, my online store and loyalty program all in one place. Such a time-saver.
CONSThe online store features have continued to grow this past year, but even being fairly knowledgeable about web design, it has taken some time to find ways to add bells and whistles that take the website to a more professional level.
Spencer
Photography, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
A thoughtfully-designed and feature-packed site builder that is painless to navigate!
I'm really satisfied with how simple my Square Online site was to create, and is to stylize and update. It looks fabulous, even with the robust free features, but it's a powerhouse with the analytics on the backend. I love that I can link my Square Online site as a subdomain to be able to use it as a booking website for my photography business. Cutting down on email communication with clients, which has Square Online has made possible through its Square Appointments integration with Square Online, has been an invaluable tool for prioritizing time in-person with my clients. Square Online looks great, it's functional, and it's easy to use. It's a primary tool in my business' toolkit.
PROSFor how feature-packed the product is, It's very user-friendly to navigate and set up. For how great the complete product looks, it shouldn't be so simple to use.
CONSConnecting my Square Online site a subdomain was not a simple task. Establishing the SSL certificate credentials with my web host took a little extra time.
Reason for choosing Square Online
Square's features better suit my needs.
Reasons for switching to Square Online
Square's features better suit my needs.
Robin
Arts and Crafts, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
So easy to use
Thank you Square for making selling at markets seamless and easy. I recommend Square to other business owners and vendors every chance I get.
PROSSquare is great to use at your mobile location or in your brick and mortar store. I love how it sends customers receipts if they choose and syncs my inventory automatically when an item is sold. The Shippo integration is wonderful and automatically populates the customers information for shipping labels. It helps me stay organized and I love the ability to create reports showing me category sales as well as so many other aspects of my business. The deposits made to my account are timely as well.
CONSThe mobile app doesn’t work most of the time unfortunately. It would be helpful if it was reliable so I can edit my website on the go when I need to.
Reason for choosing Square Online
Price and ease of use
Crystal
Food & Beverages, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Good overall value for product
Square Online financial metrics help me save time as far as monthly reporting and paying taxes, love the reporting!
PROSI like how easy it is to use, doesn't work seamlessly for all foodservice operations
CONSMissing features to group orders by times can designate pick up on the customer end but not able to only have specific pick up times per hour ie 20 pick ups w/in 5pm time slot, 20 more for 6pm and so on
Reason for choosing Square Online
familiarity with the product
Dan
Furniture, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Saved out store during pandemic shutdown!
Square Online and the entire Square retail catalog have changed the way we approach our business. Third-party integrations and a clean, customizable interface have always simplified moving from one aspect of serving our clients to another. Be it invoice capabilities, seamless Quickbooks integration, or the ease of starting e-commerce through Square Online, Square has done our business right!
PROSSquare Online enabled us to turn our existing managed inventory into a contemporary and stylish website that had us e-commerce capable in just a few days. The templates are clean and easy to use and the publishing was straight forward.
CONSThere were times when directly editing the html or css would have been useful. Workarounds always took extra time and may ultimately lead us away from the product as a long term e-commerce solution.
Reason for choosing Square Online
ease of set up, integration with existing inventory management and we just love Square.
Dylan
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great for the cost
Ease of use was crucial for us, and the integration was okay
CONSIntegration could be better, full integration with the square POS would be nice.
Reasons for switching to Square Online
At first, cheaper service fees
Amber
Food & Beverages, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Software Review
Absolutely love it!
PROSVery user friendly! Easy to jump into different categories and simple to create!
CONSSo difficulty but customer service is great!
Reasons for switching to Square Online
Lots more options!
Emily
Cosmetics, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
User friendly
The software meets all my business needs
PROSThis software does everything I need it to do. It is simple to use. I did not need any additional training or education. It meets all my business needs.
CONSNothing. It exceeds all my business needs and is user friendly
Reason for choosing Square Online
More convenient and cost effective.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2021
Easy access for small business transaction
Square has been good to me through the years and so I've stayed loyal to it. Even though their processing fees are a bit more, I trust if something goes wrong that I can get someone on the phone and we can solve it quickly. Fewer angry customers means more money long term!
PROSI'm a big fan of Square even though there are other credit processors that are cheaper now. I still use Square because their customer service is good and I know if I have a problem I can access a real live human.
CONSI had some initials problems integrating into my Wordpress site. It got complicated and I had to speak with Wordpress to make it work.
Lauren
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2021
Great POS system
Overall this is a great Point of Sales system. It is easy for new employees to learn and it has a lot of options for different ways to sell your products. It is a one-stop-shop for online & in person sales.
PROSThis software is generally easy to use and I would recommend it to anyone starting a new business. It is pretty straightforward and we do not have a lot of issues with the system.
CONSWe really wish we could make notes on an invoice after it has been paid! Even if it is just an internal note for our records. Also, Adding a new location was not very straight forward.
Karl
Entertainment, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Really good for simple cases
The software was very easy to setup. I was able to configure a website, add items to sell, and get up and running quickly.
CONSInventory management is a mess if you want to provide bundles or bulk discounts automatically. Square Online has coupons, but the user must apply them. There is no way to provide bulk discounts or bundled discounts. Manually creating such bundles is possible, but adds to inventory complexity. My Square inventory never matches my real counts because I have to manually adjust for bundles.