About SuiteCommerce

SuiteCommerce is a cloud-based eCommerce solution designed to help midsize businesses manage customers, orders and inventory. Key features include transaction tracking, promotions, landing page creation, content publishing, customer account management and billing. 

The unified platform of SuiteCommerce allows team members to manage bulk orders from multiple channels and generate invoices based on credit limits or availed discounts. Supervisors can use the solution to monitor cart abandonment rates and streamline checkout processes for buyers through credit card processing. Marketers can use the solution to run targeted email campaigns, enhancing brand name and customer engagement. It enables users to create page layouts using predefined themes and edit c...


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Supported Operating System(s):

Web browser (OS agnostic)

15 Reviews of SuiteCommerce

Average User Ratings

Overall

2.80 / 5 stars

Ease-of-use

2.5

Value for money

2.0

Customer support

2.5

Functionality

2.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(3)

3

3 stars

(3)

3

2 stars

(0)

0

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

September 2020

Viv from Hairhouse

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Unified commerce for true omnichannel retail customer experience

The platform has been extremely stable and has delivered significant growth over the years.

Pros

Fully unified with Netsuite ERP, no error prone integrations required. Full function e-commerce feature with 2 upgrades provided each year Customisable, scalable and flexible. Single source of Inventory, customer and transaction data. Cloud based with zero hosting costs, or CDN setup Fully Secure PCI compliant SSL certificate automatically provided Single annual licence fee with no extra fees based on sales volume

Cons

Some localised payment providers require add-on development

Reasons for Choosing SuiteCommerce

Full Function e-commerce system integrated with NetSuite

January 2019

Ben from Brigham Young University

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

January 2019

Still new

Merging inventory and eCommerce are what I'm mostly using this for.

Pros

I'm liking the support from Netsuite as well as it's versatility. Our company is fairly new to it and from what it looks like right now, it's going to be a huge help in helping to centralize our operations.

Cons

It is very complex looking. That being said, in order to have the functionality it does, it kind of has to be that way.

November 2015

Chad

Verified Reviewer

Industry: Sporting Goods

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

November 2015

Netsuite Suite Commerce Advanced - Financial Black Hole

We have been with Netsuite for almost 9 Years. It is time to make a change. We are an ecommerce business. About 18 months ago we made the change to their Suite Commerce Advanced platform. It has been devastating to our business. The platform is a stand alone platform that is patched together with a clunky and complicated integration to netsuites backend. The SEO is horrible, Site speeds are much slower than promised, Simple processes like installing tracking and conversion codes is complicated. Exporting information for product feeds is requires custom programming. Content Management is crap. Managing Matrix items with parent and child relationships is tricky with out dumping duplicate content all over the site. The worst part is that it does not get FREE bi annual upgrades like the rest of Netsuite. Or like the Sitebuilder version of netsuite ecommerce did. It is no longer the software as service that they boast about. Since it is its own platform you have to mange enhancements through Bundle Upgrades which are so dramatic they require a tremendous amount of labor expense to do them properly with out blowing up you existing site. They did do the first one for us for free but it took 3 months to get the site back to pre-upgrade functionality resulting another major hit to our sales volume. Now 6 months later there is another bundle upgrade and they have offered to migrate us to it for 45K. They said it would take 250 hours. at 180 per hour. This is just for an upgrade to the most recent version. So in 18 months our site would be rebuilt twice just to try and eliminate Netsuite Suitecommerce Advanced is financial black hole! If you are considering netsuite to run you ecommerce business then I would strongly encourage you go with just about any alternative.

Pros

Netsuite ARP and CRM are excellent! Pick, Pack and Ship -Excellent Inventory Management -Excellent Customer Support in these areas are great.

Cons

Suite Commerce Advance is horribly expensive. The platform is patched together with a clunky and complicated integration to netsuites backend. The SEO is horrible, Site speeds are much slower than promised, Slower than other platforms that are this expensive. Simple processes like installing tracking and conversion codes is complicated. Exporting information for product feeds is requires custom programming. Content Management is very complicated. Managing Matrix items with parent and child relationships is tricky with out dumping duplicate content all over the site. Overall for 13 user licenses you can expect spend about 50K a year. If you want ecommerce it is more expensive. Add at least 70k to get site developed and then be prepared to continue to flush money down the train to get it functional and to pay heavily for desperately needed upgrades every 6 months.

October 2017

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

October 2017

Great tool for ecommerce.

Easy to create and list products for sale online.

Pros

This tool makes it easy to list and track products. You can create SKUs very easily and get products listed for sale.

Cons

It is a complicated tool, so there are lots of specific steps you have to follow or you could accidentally mess something up.

August 2019

Zev from Surefire Local

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Functionality

2.0

August 2019

Better Options Out There

We only lasted about a year and ended up going back to our old billing system which was very difficult.

Pros

I liked the idea of having all the components of the billing automation in one place using one tool

Cons

User Interface seems out of date. Not able to upload files. There seems to be an added step for each process by having to constantly "save" and was hard to search for items I had previously saved as I wasn't sure where they were stored. Must use strict naming convention