Swell Software

Swell Software

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About Swell

Swell is a powerful e-commerce platform for ambitious and intelligent brands. It is made for all modern storefronts including direct-to-consumer sales, marketplaces and multi-vendor, pre-orders, subscription-based, B2B, wholesale, and enterprise sales. This solution fits small to large sized businesses. Dynamic and robust marketing features allow businesses to go beyond the basics, driving growth through bespoke customer experience. With endless customization possibilities, businesses can sell easily without design limitations and complex discounting rues. Other key features include unlimited products and variations, cross-sells and up-sells, flexible shipping rates, and customizable checkout experiences. Integrated content management systems for product and ...

Swell Pricing

Starting price: 

$59.00 

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Available

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Swell dashboard

Swell User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4.5

Showing 10 reviews

Anonymous

Company size: 2-10 employees

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2021

Perfect for setting up a marketplace

I find that a lot of platforms have been designed for non-technical or developer users in mind, but as a developer, I normally prefer to build out fully customized solutions from scratch. But for this particular project I was looking to test out a marketplace so I didn't want to invest significant time and resource into it if there was an easier option. There pretty much aren't many options out there that offer a powerful marketplace solution, without having to use 3rd party apps or plugins. Swell offered a native solution which is why I initially got started.

Pros

Having the headless theme was really useful because it meant I saved resources in having to hire a designer (which can also get really pricey really quickly). All the pre-settings were really well set up. It also meant I didn't have to build the front-end from scratch which saved me at least a few weeks of development time. We were able to launch pretty quickly, much sooner than I expected. I had initially factored a few months into the plan but we got Swell working for us in under a month. A huge plus is that Swell lets you use the latest tech instead of running on frameworks from 20 years ago. It's pretty good to be able to deploy on Netlify and Heroku.

Cons

Multi-currency is key, but I can see that's already on the product roadmap.

Reasons for choosing Swell

Swell was going to be faster to launch, more flexible and better value.

Response from Swell

Thanks for the feedback! We're planning on releasing multi-currency / multi-language in Q1 this year.

Replied February 2021

Tapan

Company size: 1 employee

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Innovative headless ecommerce for developers

I would normally only recommend headless commerce to bigger clients as you need deep pockets to afford. Only well-backed startups or big companies can justify the price tag for the superior online experience. What I really love about Swell is that it lets you build a headless store out of the box. Plus, any developer after can build on it. Now I can afford to build headless solutions for a wide range of clients and know that it will fit well within their price range.

Pros

As an ecommerce developer, I actually have the choice to use a git-based workflow to deploy on Swell's hosting, or can also choose to use a CDN backed provider like Netlify or Vercel. There's a headless theme powered by Nuxt and Vue, which is a big differentiator as other headless solutions require you to develop the front-end solution from the ground up. Also, a key constraint I often encounter in Shopify or BigCommerce are product variant limitations, especially dealing with large ecommerce stores. With Swell, I can create unlimited product variants and attributes. This is a truly headless solution.

Cons

A stronger CMS, customer portal and multi-language solution.

Reasons for switching to Swell

Swell has a flexible data model. BigCommerce data model is rigid so even on a headless solution, there still need to be work-arounds in the longer run. Architecture itself is also more flexible and powerful.

Response from Swell

Thank you for your review Tapan. We're looking forward to seeing what you build with Swell!

Replied February 2021

Kurtis

Company size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

November 2021

BEWARE - Not Legal Marketing

Swell does not comply with USA texting marketing laws requiring an opt-in. If you choose to use their "campaigns" you are out of compliance with US law and are opening yourself up for a lawsuit. I spoke with a representative and they were not able to give any reason for why this "new feature" was activated but illegal. I would highly recommend Podium as a legal alternative.

Pros

Great interface, seems user friendly, and the website integration is easy.

Cons

Sneaky marketing messaging, very pushy about how they're better and beat their opponents but have little substance behind the claims, and oh yeah, they are NOT LEGAL for marketing texting.

Craig

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Practical marketplace creation platform

Pros

Swell is a turnkey solution for online marketplace creation tool with its advance infrastructure.

Cons

Swell needs to support more languages and more currencies in payment module.

Stefan

Company size: 2-10 employees

Industry: Internet

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2021

Excellent Headless Option

- Would recommend it to anyone building a B2B marketplace, it gives you the flexibility of a custom platform without having to actually build from the ground up.

Pros

- Powerful solution for B2B marketplace selling scientific equipment. - Unbeatable price compared to other expensive enterprise ecommerce software on the market. - Strong agency partnership network with deep expertise - Swell was able to bring on the right agency partners for us to execute the project. Being able to draw out a roadmap to launch, flag out the key milestones and challenges and putting together the plan to get things done, was really important for us. In the end we were able to build out the full marketplace to spec and launch in under 3 months, much sooner than what we initially expected. - Can be managed with a smaller development team, unlike Magento or SAP Hybris, we didn't need an entire team of devs on hand to continuously maintain and operate the solution. - Flexible solution, the architecture of Swell lets you customize the platform exactly to your needs. - Can also be easily operated by business dev / sales / marketing / finance without needing to go through the development team all the time.

Cons

Really none at all. This solution has far outperformed my expectations, it has been a huge bang for the buck, and the team behind the product has been helpful, responsive, and ingenious solving our problems thus far.

Reasons for choosing Swell

Spryker was interesting, but way more expensive and too much of an enterprise solution for the agility and ease of use that we wanted. Moltin had a terrible sales process and no product to interact with. BigCommerce has notoriously poor load times and reliability issues, as well as their code is quickly becoming obsolete. Shopify was too simplistic and great for the price and look, but we were too capped in what we could do with them.

Reasons for switching to Swell

Hybris was way too expensive, was very slow to develop and load, and was super inflexible. It was a no brainer to leave it.

Response from Swell

Thanks for your review Stefan, we're stoked to hear it's doing well for Nowvac!

Replied January 2021

JP

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2021

Best headless software out there

You can tell this software has been designed by people who really care about the product - the feature set is really strong, the headless architecture is really flexible and overall, the entire software is really easy-to-use.

Pros

- We chose this project because we needed to sell subscriptions with flexibility of payment gateways e.g. I didn't want to be locked into one payment provider. - Swell also lets you build out marketplaces, pre-orders so we would be able to adapt to however we wanted to sell our products in the future. - We were aiming for a headless solution and a big plus of this one is that it comes with a headless theme - so we didn't have to build the front-end from scratch

Cons

I'd love to have multi-language and multi-currency, but their team has just told me that they're likely releasing it in Feb 2021 anyway so this will be a big pain point solved.

Reasons for switching to Swell

- Ultimately, Shopify has a headless solution but when you dig deeper it's not as flexible or as powerful as the headless solution that Swell was offering. - You still have to build the front-end from scratch - there's no headless themes. - It's really easy to get set up and sell subscriptions on Swell headless, we were up and running in less than 3 weeks. With Shopify headless, it would have taken a lot longer. - There's also higher transaction fee costs for the payment gateways that Shopify offers - we have a particular deal with a specific payment gateway provider so being able to use them really helps for our bottom line - Swell was just a lot nicer to use, and this way all of our team (from business to devs) find it a lot easier to work with.

Response from Swell

Thank you for the feedback! We're looking to release multi-currency / multi-language soon so stay tuned!

Replied February 2021

Mark

Company size: 11-50 employees

Industry: Airlines/Aviation

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2021

- Easy to set up a headless store quickly

- I wanted a headless commerce solution that was easy to set up. And I got exactly that with Swell. Overall experience has been really good, the workflow has clearly been optimized and built for devs which is a world away when working with other ecommerce platforms, and it's really user-friendly for non tech people to use too.

Pros

- It has an in-built headless theme, so I don't have to code the front-end. Even though I'm a front-end developer, it doesn't mean I want to spend the time building something from scratch if I don't have to haha! The beauty of the Swell headless solution is that I could still customize the brand experience exactly how I wanted, but with all the basics out-of-the-box. The store was live within less than a week which is lightning fast - it just shows you how much resource and time you save with the theme. - It also has a workflow that's targeted towards devs. I could work using git and I got to code how I wanted to instead of being restricted, unlike Shopify's workflow which I've used in the past. - Other pros include you can actually fully customize your checkout.

Cons

- None yet - I'll keep you posted. Thanks!

Reasons for switching to Swell

- The Moltin headless solution just wasn't as good as the Swell one. Plus it didn't have a headless theme.

Response from Swell

Thank you for the feedback Mark!

Replied February 2021

Liam

Company size: 11-50 employees

Industry: Research

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2021

Awesome for taking pre-orders + subscriptions

- Swell has been really easy-to-use, straight forward to set up and support has been really helpful. Whenever I have a question, I get a pretty good response straight away from their guy.

Pros

- In the past, I had used Kickstarter and Indiegogo to take pre-orders but when I wanted to transition to opening up an ecommerce store really quickly, I had to move to Shopify. - I've since discovered Swell, which can take pre-orders but then can easily transition into an e-commerce play without having to change platforms. I also wanted to take subscription payments without having to use any plug-ins, and Swell offers that too. All in all, it's definitely one of the most flexible solutions out there. - Other pros include not having the Kickstarter or Indiegogo branding on the site, being able to own my email list (otherwise it's owned by KS or IGG) and being able to communicate with backers whenever I want instead of being restricted to KS and IGG rules. - Other major con is that this is a fully developer friendly platform. To make any customizations, I can code in any language that I want with a GIT workflow - run multiple environments and preview it before I push it live. As a developer, this is pretty key and I haven't seen many other ecommerce platforms offer something like this.

Cons

- If you're looking for a 'discovery' feature for your pre-order sales like on Kickstarter, then you won't find it on Swell. You need to promote this to your own audience yourself, but if you already have your market and you're looking for a fully branded solution then this is definitely the way to go.

Reasons for switching to Swell

- Fully branded solution - Developer friendly - Easily set up an ecommerce store after without having to change platforms

Response from Swell

Thanks for the review Liam, we loved hearing about what you're building!

Replied January 2021

Anonymous

Company size: 1 employee

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Functionality

out of 5

January 2021

Great experience with migration and quick set up

Pros

Swell is absolutely great! We were able to get our website migrated from Shopify AND host it in Swell. the migration only took a couple of weeks and was such a smooth sail. Our dev was able to make it our own, by having as base their storefront option. He told us that because there was already so many things built in js, he was able to spend more time creating new parts and animations.

Cons

More documentation on how to solve some more advanced problems would be an improvement.

Response from Swell

Thanks for the feedback! We appreciate it.

Replied February 2021

Shubh

Company size: 2-10 employees

Industry: Media Production

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

October 2021

Very complacent support

Pros

Looks good in theory but nothing works...

Cons

Very complacent support who doesn't take responsibility or show any proactivity. I've been struggling with trying to create an account since the past 2 FREAKING months!