--- title: "Swell Software Reviews, Demo & Pricing - 2026" description: "Review of Swell Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/ecommerce/swell-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Swell Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/ecommerce/swell-profile/reviews/)[Alternatives](https://www.softwareadvice.com/ecommerce/swell-profile/alternatives/) # Swell Review Custom quote Free trial 1 plan Wondering if Swell is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Swell 4.6 [(356)](https://www.softwareadvice.com/ecommerce/swell-profile/reviews/) Pricing Pricing available upon request ### About Swell Swell is the agentic patient experience solution for multi-location healthcare groups. Swell consolidates online reputation management, patient surveys, and employee feedback into a single platform — and uses AI to read every review, draft every response, cluster every theme by location and provider, and surface the operational changes that improve patient outcomes. Swell is built for consolidated healthcare organizations: Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups. Swell serves dental, dermatology, pediatrics, ABA therapy, orthodontics, med spa, plastic surgery, pain management, urgent care, veterinary, and specialty practice networks. Do you work for Swell? [Manage this product listing](https://www.g2.com/products/socialswell-inc-swell/claim_requests/new?auto=true) Wondering if Swell is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Swell User Interface ## Popular Swell Alternatives Main Product Swell 4.6 [(358)](https://www.softwareadvice.com/ecommerce/swell-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.49Value for money - 4.63Customer support - 4.47Functionality Pricing Available upon request Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1207)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [TrueReview](https://www.softwareadvice.com/reputation-management/truereview-profile/) 5.0 [(156)](https://www.softwareadvice.com/reputation-management/truereview-profile/reviews/) Ratings Breakdown - 4.95Ease of use - 4.81Value for money - 4.96Customer support - 4.85Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [ReputationStacker](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/) 4.9 [(60)](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.87Value for money - 4.89Customer support - 4.88Functionality Pricing Starting at $63.00 per month Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(709)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [GiveMe5.ai](https://www.softwareadvice.com/product/186583-GiveMe5-ai/) 4.7 [(86)](https://www.softwareadvice.com/product/186583-GiveMe5-ai/reviews/) Ratings Breakdown - 4.85Ease of use - 4.68Value for money - 4.72Customer support - 4.64Functionality Pricing Starting at $79.00 per month Get Price ## Swell Pricing and Plans Swell has one plan. Basic is custom-priced. Free trial Basic Custom Quote Available. No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Swell pricing compare to alternatives? Explore how Swell's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Swell4.6[(356)](https://www.softwareadvice.com/ecommerce/swell-profile/reviews/) | Pricing available upon request | Available | Not available | 4.5 | | [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/)4.5[(1,207)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) | $299.00 /mo | Available | Available | 4.2 | | [TrueReview](https://www.softwareadvice.com/reputation-management/truereview-profile/)5.0[(156)](https://www.softwareadvice.com/reputation-management/truereview-profile/reviews/) | $49.00 /mo | Available | Not available | 4.8 | | [ReputationStacker](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/)4.9[(60)](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/reviews/) | $63.00 /user/mo | Available | Not available | 4.9 | | [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/)4.7[(709)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) | Pricing available upon request | Available | Not available | 4.5 | Swell4.6[(356)](https://www.softwareadvice.com/ecommerce/swell-profile/reviews/) * * * Starting price Pricing available upon request Free trial Available Free version Not available Value For Money 4.5 - [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/)4.5[(1,207)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) * * * Starting price $299.00 /mo Free trial Available Free version Available Value For Money 4.2 - [TrueReview](https://www.softwareadvice.com/reputation-management/truereview-profile/)5.0[(156)](https://www.softwareadvice.com/reputation-management/truereview-profile/reviews/) * * * Starting price $49.00 /mo Free trial Available Free version Not available Value For Money 4.8 - [ReputationStacker](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/)4.9[(60)](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/reviews/) * * * Starting price $63.00 /user/mo Free trial Available Free version Not available Value For Money 4.9 - [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/)4.7[(709)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) * * * Starting price Pricing available upon request Free trial Available Free version Not available Value For Money 4.5 ## Swell Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Swell 2-Way Messaging Activity Dashboard Alerts/Notifications API Automated Responses Automated Scheduling Autoresponders Campaign Management Campaign Planning Campaign Scheduling Chat/Messaging Collaboration Tools Commenting/Notes Communication Management Complaint Monitoring Contact Database Contact Management CRM Customer Experience Management Customizable Branding Data Import/Export Drag & Drop Email Reminders Feedback Management Live Chat Mass Texting Message Personalization Messaging MMS Mobile Alerts Mobile Coupons Monitoring Multi-Campaign Multi-Channel Campaigns Multi-Channel Communication Multi-Channel Data Collection Multi-Location NPS Survey Structure Patient Engagement Performance Metrics Predictive Analytics Ratings/Reviews Real-Time Analytics Real-Time Data Reminders Reporting & Statistics Reputation Management Response Management Review Badge Management Review Monitoring Review Notification Review Request Scheduled Messaging Search/Filter Sentiment Analysis SMS Messaging Social Media Integration Social Sharing Surveys & Feedback Template Management Third-Party Integrations Trend Analysis Visual Analytics Workflow Automation ## Swell Integrations Maxident Integration rated undefined from -1 review MediaDent Integration rated undefined from -1 review Private Practice Software Integration rated undefined from -1 review Kennel Connection Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review DentiMax Integration rated undefined from -1 review See all 66 integrations ## Swell User Reviews ## Swell customer ratings - Overall rating: 4.6/5 - Total reviews: 356 ### Rating distribution - 5 stars: 264 reviews (74%) - 4 stars: 61 reviews (17%) - 3 stars: 18 reviews (5%) - 2 stars: 2 reviews (1%) - 1 star: 11 reviews (3%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.5/5 - Customer support: 4.6/5 - Functionality: 4.5/5 --- ### Great Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with swell has been great! Like mentioned above, how simple it is to navigate through the site itself makes me love it more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easily swell is to operate. From getting to the reviews, replying, seeing messages. Navigating through the site makes it so simple. #### Cons I least like how patients can message back to swell. We have another texting platform & the patients get confused. #### Vendor response Thanks for the review! We appreciate your feedback and the time you took the tell us how we are doing. Our hope is to use this feedback and continue to build products that add value to our customers. Zeke Kuch - Cofounder / CEO Replied June 2026 --- ### Swell (Happy Customer) - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Love the experience with swell. It really helps us keep up with patient experience and just how they feel about the practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The transparency for the new patients to check us out before they come in to see us to ease their nerves about the root canal process. #### Cons Not much to dislike....it is pretty easy to use, and we really watch them to see how patients view our practice. --- ### Practice Director - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and improving our online presence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online presence and improving patient engagement overall. #### Cons Limited customization options in certain areas, which can make it a bit harder to tailor messaging exactly how we’d like, but overall it still works very well for our needs. --- ### Better option than Podium - Overall rating: 5/5 - Reviewer: Stephen V. - Industry: Construction - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very easy to set up and very nice to have a great customer support team. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Cost effective- easy to communicate with support #### Cons There are glitches that happen occasionally --- ### MOST EFFICIENT COMMUNICATIONS - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ease of use for efficiently communicating with our clientele where they are - which is digital! Swell has made communications, and our requests for social media reviews, extremely easy and seemless. Our texting campaigns for broader messaging to our clientele was effortless and fruitful. Thank you, Swell, for being with us as we grow! #### Cons That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly. --- ### It's fine - Overall rating: 3/5 - Reviewer: Evan B. - Industry: Events Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Expensive and not amazing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I implemented Swell because I was very impressed with the sales person [SENSITIVE CONTENT] and needed a software that I could add to my website to both allow potential clients to ask questions, etc AND encourage guests to write reviews. #### Cons I do not find the support to be great. In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked back into coming back, I was put with her again. She was not much nicer and then I reached out to ask question, she told me to go ask someone else because it was not in her job description anymore, so I did and I basically was told that I wasn't trained correctly...I wanted out of my expensive contract and was told no. So I am riding it out and hoping things get better and using it minimally. The app does not do half of what the website does. The back end of the website is not super intuitive. Review alert is slow. #### Vendor response Hi Evan, thanks for sharing this feedback - especially about your experience with our support and app. I've shared it with our team and we will take it into account going forward to make sure we can offer the best product experience AND support experience. Thanks for being a customer. Replied September 2022 --- ### Positive Move to Swell - Overall rating: 5/5 - Reviewer: Rodney R. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Our experience with Swell has been seamless and positive considering the method we were using prior. We have noticed how our Google reviews have jumped up since joining Swell. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use from the providers side requesting reviews from the patients. Also, seeing the number of reviews on a month-to-month comparison is easy to decipher. #### Cons No problems so far. Everything has been easy to incorporate into our daily operations. --- ### Swell with pride using Swell! They're as good as their name! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Well, after 10 years, I had the highest-rated and best-known company in my industry. But we were only sitting around with a few hundred reviews. I think in the first year with Swell, we accumulated 500 or 600 more. Like a dummy, a cheaper Canadian company came in with big promises and I took it seriously and switched to them. They stalled me for nearly a year with nothing to show for it and knew they were in the wrong. Not only did their CEO never return a call, that company hasn't been much heard of since. I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000 reviews today or nearly twice where my company currently sits. Not only did Swell show empathy to this error in judgment, they swung me back at a handsome discount which meant a lot! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, attractive clean look on client's phones and makes them want to review. Really lovely staff and have always worked hard to improve their platform and take suggestions into kind along with taking care of requests. The pricing is hard to beat for the value. #### Cons I don't think using the phrase "don't like" is fair as it would sound overly critical. I think the more difficult part is the lessening of meritocracy at least on Google and if you're not playing their Google Ads game, the mountains of reviews, and my company has them at 4.8 rating which is nearly impossible in my industry to maintain, doesn't weigh in as it used to but I don't fault Swell there and of course, they have other review social media arenas you can opt for which I've not really attempted but when starting with Swell, Google was still more merit oriented. We'll see how it goes now that I'm doing some more Google Ads and haven't given up yet! I would like to see Swell work with Google as far as questionable reviews which sadly Google has ignored every appeal I've made respective of one in particular that uses profanity both in their handle and in the review. It would be cool if Swell had some inroad there. --- ### Great alternative! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love the product and feel like they really listen to their customers! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love all the thoughtful extras they have built into the application. We made the switch and we are glad we did! #### Cons It needs to run a little bit better. Swell hasn’t worked out all the kinks --- ### Sorry to say goodbye - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered We would still be using Swell, but the new program that we are using has the chat ability within the program. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I loved the easy access to our clients. I loved seeing when we would get a new review. #### Cons Creating a chat to a new member wasn't the easiest to figure out. --- Showing 1 - 10 of 356 Reviews [See All Reviews](https://www.softwareadvice.com/ecommerce/swell-profile/reviews/) ## Swell Popular Comparisons [Trustpilot vs Swell](https://www.softwareadvice.com/ecommerce/swell-profile/vs/trustpilot/)[TrueReview vs Swell](https://www.softwareadvice.com/ecommerce/swell-profile/vs/truereview/)[ReputationStacker vs Swell](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/vs/swell/)[Birdeye vs Swell](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/swell/) [Compare All Alternatives](https://www.softwareadvice.com/ecommerce/swell-profile/alternatives/) ## Other Top Recommended Customer Experience Software [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10525) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (7010) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3804) Recently recommended **0** times Stuck Between Options? 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