# Swell Software Reviews, Demo & Pricing - 2026 > Review of Swell Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/ecommerce/swell-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Swell Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/ecommerce/swell-profile/reviews/)[Alternatives](https://www.softwareadvice.com/ecommerce/swell-profile/alternatives/) # Swell 2026: Benefits, Features & Pricing Wondering if Swell is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Swell 4.6 [(357)](https://www.softwareadvice.com/ecommerce/swell-profile/reviews/) Pricing Pricing available upon request ### About Swell Swell is the agentic patient experience solution for multi-location healthcare groups. Swell consolidates online reputation management, patient surveys, and employee feedback into a single platform — and uses AI to read every review, draft every response, cluster every theme by location and provider, and surface the operational changes that improve patient outcomes. Swell is built for consolidated healthcare organizations: Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups. Swell serves dental, dermatology, pediatrics, ABA therapy, orthodontics, med spa, plastic surgery, pain management, urgent care, veterinary, and specialty practice networks. Wondering if Swell is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Swell User Interface ## Popular Swell Alternatives Main Product Swell 4.6 [(357)](https://www.softwareadvice.com/ecommerce/swell-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.49Value for money - 4.62Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [TrueReview](https://www.softwareadvice.com/reputation-management/truereview-profile/) 5.0 [(154)](https://www.softwareadvice.com/reputation-management/truereview-profile/reviews/) Ratings Breakdown - 4.95Ease of use - 4.80Value for money - 4.96Customer support - 4.85Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [GiveMe5.ai](https://www.softwareadvice.com/product/186583-GiveMe5-ai/) 4.7 [(86)](https://www.softwareadvice.com/product/186583-GiveMe5-ai/reviews/) Ratings Breakdown - 4.85Ease of use - 4.68Value for money - 4.72Customer support - 4.64Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [Score My Reviews](https://www.softwareadvice.com/review-management/score-my-reviews-profile/) 4.9 [(81)](https://www.softwareadvice.com/review-management/score-my-reviews-profile/reviews/) Ratings Breakdown - 4.89Ease of use - 4.81Value for money - 4.93Customer support - 4.84Functionality Pricing Starting at $49.00 per month Get Price ## Swell Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Swell Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Swell 2-Way Messaging Activity Dashboard Alerts/Notifications API Automated Responses Automated Scheduling Campaign Management Campaign Planning Campaign Scheduling Chat/Messaging Collaboration Tools Commenting/Notes Communication Management Complaint Monitoring Contact Management CRM Customer Experience Management Customizable Branding Data Import/Export Drag & Drop Email Reminders Feedback Management Live Chat Mass Texting Message Personalization Messaging Mobile Coupons Monitoring Multi-Campaign Multi-Channel Campaigns Multi-Channel Communication Multi-Channel Data Collection Multi-Location NPS Survey Structure Patient Engagement Performance Metrics Predictive Analytics Ratings/Reviews Real-Time Analytics Real-Time Data Reminders Reporting & Statistics Reputation Management Response Management Review Badge Management Review Monitoring Review Notification Review Request Scheduled Messaging Search/Filter Sentiment Analysis SMS Messaging Social Media Integration Social Sharing Surveys & Feedback Template Management Third-Party Integrations Trend Analysis Visual Analytics Workflow Automation ## Swell Integrations Maxident Integration rated undefined from -1 review MediaDent Integration rated undefined from -1 review Private Practice Software Integration rated undefined from -1 review Kennel Connection Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review DentiMax Flow Integration rated undefined from -1 review See all 69 integrations ## Swell User Reviews Overall Rating 4.6 Ratings Breakdown 5 74% 4 17% 3 5% 2 1% 1 3% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.6 Functionality 4.5 Stephen A. V. Verified reviewer Construction 51-200 employees Used daily for less than 12 months Review source Reviewed October 2021 Better option than Podium 5 Very easy to set up and very nice to have a great customer support team. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Cost effective- easy to communicate with support Cons: There are glitches that happen occasionally Reasons for choosing Swell Cost and similarity to what we were used to with Podium Reasons for switching to Swell Podiums customer service was pretty much non existent and also their review platform didn't work all the time. Inconsistent Read More TC Tracy C. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for more than 2 years Review source Reviewed October 2025 MOST EFFICIENT COMMUNICATIONS 5 Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We love the ease of use for efficiently communicating with our clientele where they are - which is digital! Swell has made communications, and our requests for social media reviews, extremely easy and seemless. Our texting campaigns for broader messaging to our clientele was effortless and fruitful. Thank you, Swell, for being with us as we grow! Cons: That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly. Reasons for switching to Swell Podium didn't allow us to take payments through the platform and is was a bit more clunky with keeping conversations organized. Read More NG Natalie G. Verified reviewer Hospital & Health Care 11-50 employees Used daily for less than 12 months Review source Reviewed May 2026 Swell (Happy Customer) 5 Love the experience with swell. It really helps us keep up with patient experience and just how they feel about the practice. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The transparency for the new patients to check us out before they come in to see us to ease their nerves about the root canal process. Cons: Not much to dislike....it is pretty easy to use, and we really watch them to see how patients view our practice. Read More EB Evan B. Verified reviewer Events Services 2-10 employees Used daily for less than 12 months Review source Reviewed September 2022 It's fine 3 Expensive and not amazing. Ratings Breakdown 3 Ease of use 2 Value for money 2 Customer support 2 Functionality Pros: I implemented Swell because I was very impressed with the sales person \[SENSITIVE CONTENT\] and needed a software that I could add to my website to both allow potential clients to ask questions, etc AND encourage guests to write reviews. Cons: I do not find the support to be great. In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked back into coming back, I was put with her again. She was not much nicer and then I reached out to ask question, she told me to go ask someone else because it was not in her job description anymore, so I did and I basically was told that I wasn't trained correctly...I wanted out of my expensive contract and was told no. So I am riding it out and hoping things get better and using it minimally. The app does not do half of what the website does. The back end of the website is not super intuitive. Review alert is slow. Reasons for switching to Swell I used Swell then left because of the Swell support person and went to Podium. Podium support is even worse, if even there and went back to Swell, which is better than Podium. If you could integrate the ease of podium's app with the rest of Swell and lower the price, it could be magical. Vendor Response Hi Evan, thanks for sharing this feedback - especially about your experience with our support and app. I've shared it with our team and we will take it into account going forward to make sure we can offer the best product experience AND support experience. Thanks for being a customer. Replied September 2022 Read More CP Cher P. Verified reviewer Hospital & Health Care 2-10 employees Used daily for less than 2 years Review source Reviewed April 2026 Practice Director 5 Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and improving our online presence. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online presence and improving patient engagement overall. Cons: Limited customization options in certain areas, which can make it a bit harder to tailor messaging exactly how we’d like, but overall it still works very well for our needs. Read More RR Rodney R. Verified reviewer Medical Practice 11-50 employees Used daily for less than 12 months Review source Reviewed April 2025 Positive Move to Swell 5 Our experience with Swell has been seamless and positive considering the method we were using prior. We have noticed how our Google reviews have jumped up since joining Swell. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of use from the providers side requesting reviews from the patients. Also, seeing the number of reviews on a month-to-month comparison is easy to decipher. Cons: No problems so far. Everything has been easy to incorporate into our daily operations. Reasons for switching to Swell Integration of reporting to generating emails for reviews was cumbersome. Read More AJ Amy J. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 2 years Review source Reviewed February 2025 Sorry to say goodbye 5 We would still be using Swell, but the new program that we are using has the chat ability within the program. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I loved the easy access to our clients. I loved seeing when we would get a new review. Cons: Creating a chat to a new member wasn't the easiest to figure out. Read More vb vicky b. Verified reviewer Medical Practice 11-50 employees Used daily for less than 12 months Review source Reviewed December 2024 It's the "easy button" for reviews 5 great, thank you for helping us with online review status Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: easy to use patients response rate is good Cons: not all of our patients are in swell, we need to manual enter several Read More JF Jonathan F. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for less than 6 months Review source Reviewed March 2025 Best decision ever 5 Beyond excellent. The team behind Swell is incredible. Cam besides being super knowledgeable and efficient, is very personable and follows up closely personally. He’s easy to reach snd to communicate with. In general whole team is great Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Swell has been the best add on to our online campaign. The setup is minimal and it works like magic from the day you start. Reviews just pour in. Cons: I wish I knew about it earlier. Id suggest more exposure. Reasons for switching to Swell Not efficient nor user friendly cumbersome Read More KH Kim H. Verified reviewer Medical Practice 11-50 employees Used daily for less than 6 months Review source Reviewed January 2025 Practice Manager 5 Swell is a great company to work with, they do what they say and in a timely manner. Great results! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Positive outcome, friendly and direct customer service, great company! Cons: It's all good. There are no issues at this time. Read More Showing 1 - 10 of 357 Reviews [See All Reviews](https://www.softwareadvice.com/ecommerce/swell-profile/reviews/) ## Swell Popular Comparisons [Trustpilot vs Swell](https://www.softwareadvice.com/ecommerce/swell-profile/vs/trustpilot/)[TrueReview vs Swell](https://www.softwareadvice.com/ecommerce/swell-profile/vs/truereview/) [Compare All Alternatives](https://www.softwareadvice.com/ecommerce/swell-profile/alternatives/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **1** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10458) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6977) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Swell with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice