--- title: "Swell Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Swell. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Swell is a good fit for you!" source_url: "https://www.softwareadvice.com/ecommerce/swell-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / [Swell](https://www.softwareadvice.com/ecommerce/swell-profile/) / Swell Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/ecommerce/swell-profile/) Reviews [Alternatives](https://www.softwareadvice.com/ecommerce/swell-profile/alternatives/) # Swell User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 358 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 266 reviews (74%) - 4 stars: 61 reviews (17%) - 3 stars: 18 reviews (5%) - 2 stars: 2 reviews (1%) - 1 star: 11 reviews (3%) ### Most mentioned pros - Also, seeing the number of reviews on a month-to-month comparison is easy to decipher. - it is an affordable, priced at a fraction of the cost of more mature reputation management systems. - The setup is minimal and it works like magic from the day you start. ### Most mentioned cons - That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly. - We have another texting platform & the patients get confused. - I would like to see Swell work with Google as far as questionable reviews which sadly Google has ignored every appeal I've made respective of one in particular that uses profanity both in their handle and in the review. ## Swell customer reviews Showing reviews 1-25 of 358 (page 1). ### Better option than Podium - Overall rating: 5/5 - Reviewer: Stephen A. V. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very easy to set up and very nice to have a great customer support team. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Cost effective- easy to communicate with support #### Cons There are glitches that happen occasionally #### Reasons for choosing Swell Cost and similarity to what we were used to with Podium #### Reasons for switching to Swell Podiums customer service was pretty much non existent and also their review platform didn't work all the time. Inconsistent --- ### MOST EFFICIENT COMMUNICATIONS - Overall rating: 5/5 - Reviewer: Tracy C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ease of use for efficiently communicating with our clientele where they are - which is digital! Swell has made communications, and our requests for social media reviews, extremely easy and seemless. Our texting campaigns for broader messaging to our clientele was effortless and fruitful. Thank you, Swell, for being with us as we grow! #### Cons That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly. #### Reasons for switching to Swell Podium didn't allow us to take payments through the platform and is was a bit more clunky with keeping conversations organized. --- ### It's fine - Overall rating: 3/5 - Reviewer: Evan B. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Expensive and not amazing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I implemented Swell because I was very impressed with the sales person [SENSITIVE CONTENT] and needed a software that I could add to my website to both allow potential clients to ask questions, etc AND encourage guests to write reviews. #### Cons I do not find the support to be great. In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked back into coming back, I was put with her again. She was not much nicer and then I reached out to ask question, she told me to go ask someone else because it was not in her job description anymore, so I did and I basically was told that I wasn't trained correctly...I wanted out of my expensive contract and was told no. So I am riding it out and hoping things get better and using it minimally. The app does not do half of what the website does. The back end of the website is not super intuitive. Review alert is slow. #### Reasons for switching to Swell I used Swell then left because of the Swell support person and went to Podium. Podium support is even worse, if even there and went back to Swell, which is better than Podium. If you could integrate the ease of podium's app with the rest of Swell and lower the price, it could be magical. #### Vendor response Hi Evan, thanks for sharing this feedback - especially about your experience with our support and app. I've shared it with our team and we will take it into account going forward to make sure we can offer the best product experience AND support experience. Thanks for being a customer. Replied September 2022 --- ### Swell (Happy Customer) - Overall rating: 5/5 - Reviewer: Natalie G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Love the experience with swell. It really helps us keep up with patient experience and just how they feel about the practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The transparency for the new patients to check us out before they come in to see us to ease their nerves about the root canal process. #### Cons Not much to dislike....it is pretty easy to use, and we really watch them to see how patients view our practice. --- ### Positive Move to Swell - Overall rating: 5/5 - Reviewer: Rodney R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Our experience with Swell has been seamless and positive considering the method we were using prior. We have noticed how our Google reviews have jumped up since joining Swell. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use from the providers side requesting reviews from the patients. Also, seeing the number of reviews on a month-to-month comparison is easy to decipher. #### Cons No problems so far. Everything has been easy to incorporate into our daily operations. #### Reasons for switching to Swell Integration of reporting to generating emails for reviews was cumbersome. --- ### Great alternative! - Overall rating: 4/5 - Reviewer: Mason M. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love the product and feel like they really listen to their customers! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love all the thoughtful extras they have built into the application. We made the switch and we are glad we did! #### Cons It needs to run a little bit better. Swell hasn’t worked out all the kinks #### Reasons for choosing Swell Price and user interface #### Reasons for switching to Swell Issues and lack of customer service with podium --- ### Practice Director - Overall rating: 5/5 - Reviewer: Cher P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and improving our online presence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online presence and improving patient engagement overall. #### Cons Limited customization options in certain areas, which can make it a bit harder to tailor messaging exactly how we’d like, but overall it still works very well for our needs. --- ### Great Experience - Overall rating: 5/5 - Reviewer: Summer N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with swell has been great! Like mentioned above, how simple it is to navigate through the site itself makes me love it more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easily swell is to operate. From getting to the reviews, replying, seeing messages. Navigating through the site makes it so simple. #### Cons I least like how patients can message back to swell. We have another texting platform & the patients get confused. #### Vendor response Thanks for the review! We appreciate your feedback and the time you took the tell us how we are doing. Our hope is to use this feedback and continue to build products that add value to our customers. Zeke Kuch - Cofounder / CEO Replied June 2026 --- ### Sorry to say goodbye - Overall rating: 5/5 - Reviewer: Amy J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered We would still be using Swell, but the new program that we are using has the chat ability within the program. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I loved the easy access to our clients. I loved seeing when we would get a new review. #### Cons Creating a chat to a new member wasn't the easiest to figure out. --- ### Best decision ever - Overall rating: 5/5 - Reviewer: Jonathan F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Beyond excellent. The team behind Swell is incredible. Cam besides being super knowledgeable and efficient, is very personable and follows up closely personally. He’s easy to reach snd to communicate with. In general whole team is great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Swell has been the best add on to our online campaign. The setup is minimal and it works like magic from the day you start. Reviews just pour in. #### Cons I wish I knew about it earlier. Id suggest more exposure. #### Reasons for switching to Swell Not efficient nor user friendly cumbersome --- ### It's the "easy button" for reviews - Overall rating: 5/5 - Reviewer: vicky b. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered great, thank you for helping us with online review status #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use patients response rate is good #### Cons not all of our patients are in swell, we need to manual enter several --- ### Swell is the best! - Overall rating: 5/5 - Reviewer: Brian S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months that we have been with Swell is amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to set up and get on board with them. #### Cons I really don't have any cons... from set up to 4 months into the program we have not had one disappointment! --- ### Swell is 5 stars - Overall rating: 5/5 - Reviewer: Amanda J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Swell is very easy to use and works well to communicate with patients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the 2 way texting it is very convenient for chatting with patients for scheduling, rescheduling. #### Cons At times even when a patient is in the system it will not find them so then I try and add them into the system and then it finds the patient. --- ### Fairly Good So Far - Overall rating: 4/5 - Reviewer: Star P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The initial swell representative that gave us a demo gave us the false impression that we could manage client messages easily from text messaging on our phones. It only works that way for the customer side. The app for swell on phones is not very good, it doesn't look great, and the features are very limited. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The integration with google reviews has made it easy for our customers to leave reviews quickly. I like being able to respond to reviews in swell. The webchat is decent for what we need after getting some guidance on how to set it up. The way that messages with clients are viewed is nice to see all the communication that has happened. #### Cons The dashboard is not complete. swell trained me on how to use the new dashboard but not all of it works completely which is frustrating and using the old dashboard is difficult. Some of the features such as the webchat, adding scheduling to webchat, and creating webchat groups was very confusing and not something i could figure out on my own, and I'm an intuitive person. --- ### Very nice company - Overall rating: 4/5 - Reviewer: Karen S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Nice people, not our favorite but we liked their staff #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We found swell customer service to be available and helpful #### Cons The automation system never worked right #### Reasons for switching to Swell Pricing #### Vendor response Hey Karen, thanks for your review! If there's anything we can do to help out with the automations, please reach out to us. Our phone support is open from 8 AM - 5PM MT at: 844-560-2626. You can also chat in on our website 7 AM - 5PM MT. Replied October 2023 --- ### Great customer service . They could improve on some areas but generally worthwhile - Overall rating: 3/5 - Reviewer: Richard S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. generally good. I would like them to improve the campaign management and I would like it better. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros pulls contact information from my POS and prompts them for a review. Easy to communicate with customers #### Cons campaign management and creation are tedious and has required customer service help each time - customer service is great. --- ### I didn’t really help with much in my business - Overall rating: 3/5 - Reviewer: Crisel C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not very good. I feel they didn’t deliver what they had sold #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Automation of sending emails so that guest can leave a review. #### Cons Customer service and price is too high for what they offer #### Reasons for switching to Swell Not good customer service and too expensive #### Vendor response Hey Crisel, we'd love to learn more about your experience. Please feel free to shoot us an email at support@swellcx.com or give us a call at a (844) 560-2626. We'd be happy to see what we can do to help your account's performance. Replied December 2023 --- ### After Using For Months, We Are Switching Off of Swell - Overall rating: 1/5 - Reviewer: Steven I. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Negative experience overall. They stopped letting us send out reviews, and reviews that were "sent" weren't being counted accurately so I couldn't track my employees correctly. We definitely got more reviews, but for the cost we expected to be able to use the API to integrate and automate the reviews but that didn't happen because the API is the worst we've seen. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Functionality: 1/5 #### Pros The ease of sending a text message out to customers and having them review in 1 tap is great. #### Cons I feel like we were lied to during the sales process. The API is absolute garbage compared to other software and the salesman said we'd be able to use it to do whatever we needed to in our in-house software based on Quickbase. That was a lie and the API is a mess to even sift through. Don't advertise use of an API when the API is worthless. #### Reasons for choosing Swell Price for feature set. --- ### Great Software to Help our Clients GMB shine! - Overall rating: 5/5 - Reviewer: Kelsey M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love Swell! Their team always does a great job kicking off our clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Swell really aids in our team's SEO efforts by allowing our dentists to rack up reviews for their GMB and have them stand out against competitors. The live chat feature is also great for patients who are not looking to book and appointment via phone call. #### Cons To my knowledge Swell can only send automated reviews with certain PMS's. It would be nice to see more PMS integrated with Swell and able to send automatic reviews verses manual. --- ### Great Service and Easy to Use! - Overall rating: 5/5 - Reviewer: Jen R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been very easy and the process has been great! No complaints. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that we can customize which providers patients are sent the text message to write a review. We have multiple providers in our practice and some providers team's choose to send them manually and some want them automatically sent at the end of the day. I also love that you can choose to send certain messaging contingent on the service that took place. Great Software! #### Cons I wish that it had the option to help with negative reviews. We don't get many, but it would be great if those could be filtered, in order to give us time to respond to them before they are posted. However, I know this is not possible for Swell to do, but would love that capability. #### Reasons for switching to Swell Bird Eye was not getting us any reviews and was not easy to use. It made more work on my team as they had to choose options in our EHR in order for a review to be sent. #### Vendor response Thanks for this great review, Jen! Replied September 2022 --- ### Great software for Price - Overall rating: 4/5 - Reviewer: Robin V. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been very pleased since the switch! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Love the texting reminder for reviews! That has helped increase our review response quite a bit. #### Cons I wish I could text or email in the same area. #### Reasons for switching to Swell Price #### Vendor response Thanks for this review, Robin! I'm glad you've been happy with your switch to Swell. Replied October 2022 --- ### Not very happy with Swell - Overall rating: 1/5 - Reviewer: H David D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have left Swell and we are happy to pay more with one of your competitors. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Not much. We actually left Swell due to all of the issues we had. #### Cons Customer service was awful. Could never speak to somebody, had to be chat or email. Review request were difficult to know if the customer actually received the request. Swell pay was discontinued which was very frustrating. #### Reasons for switching to Swell Boss wanted to cut cost. --- ### It's swell! - Overall rating: 5/5 - Reviewer: Kyle C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience with Swell has been fabulous! Our CSM [SENSITIVE CONTENT] is absolutely outstanding to work with! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use from account set up to receiving your first review. I like that I'm able to connect all of our necessary review accounts and that we're even able to connect our Google & Facebook accounts so that we can respond in real time. #### Cons That there are still 2 version of the software available. It could be user error but there are still times where I'm unable to do something in the new version and have to revert back to the old version. --- ### Swell is better than Swell! - Overall rating: 5/5 - Reviewer: Annette P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We rarely received reviews in the past. They are now a daily occurrence. Thank you Swell! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our reviews have increased exponentially. Swell makes it REALLY easy to work with. I highly recommend this product. #### Cons I honestly can't think of anything that I don't like in Swell. It is a great software. --- ### We daily use Swell and it is a great engagement with our customers - Overall rating: 5/5 - Reviewer: Amy V. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been great and more budget friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick responses! Easy to use and very convenient #### Cons Not a fan of the archives, it is tricky to find an older conversation #### Reasons for switching to Swell Costs #### Vendor response Hey Amy, thank you for taking a moment to leave us a review! We really appreciate it. Replied October 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/ecommerce/swell-profile/reviews/?page=2) --- Swell Reviews, Pros and Cons - 2026 Software Advice