Very positive experience, it's easy to talk to the same people any time you have an issue, and not be bounced around through different employees.

As the sole developer in a small ecommerce shop, I was in charge of selecting a company to handle our sales tax compliance. I like TaxCloud because they are inexpensive and also because their API is not needlessly complex. Everything is straight forward and we haven't had any problems in the two years we've been using them.

Nothing in particular, and I don't have any major complaints.

We are using Taxcloud to have Odoo auto calculate tax based on zip code. overall it has been great

integration into Odoo CRM was easy. TaxCloud is perfect for those who have very little technical skills or low skills in accounting this software will assist in reports and calculations for you. Overall the service and customer support is amazing. They assisted with everything I needed and pointed me in the right direction.

I do feel little expensive when it comes to cost per transaction. if you have many calls the price does go down but when your small to medium size business it is little on pricey side. I am technical and I am able to remove taxcloud and use odoo manual tax import and export option. Although integration is easy the support and relying on API is not sustainable. Odoo had error in taxcloud API and taxcloud cant help due to Odoo side.

Impossible to get any answers from customer support.

I only use tax cloud because it is required by our website developers.

Tax Cloud does not always follow the rules that our state has in place regarding capturing tax on shipping charges, etc. If I need to adjust the order total for some reason - the tax does not recalculate correctly. There is absolutely no way to manually override the amount of tax charged.

calculate sales tax in multiple states

customer service is excellent worked with us to integrate with our software

More clarity with TIC codes and the products we sell

I've used tax cloud for more years than I can remember and it has served me well. It operates in the background, taking care of taxes for my online sales. I never really have to think about it, which is the best compliment I can give.

I can't think of anything that has been a problem.

We have liked how easy it is to calculate shipping in our WooCommerce store when their Simple Sales Tax plugin is not having compatibility issues.

Our organization has been using TaxCloud for tax calculations over the past few years in conjunction with the free Simple Sales Tax plugin for WordPress. The original developer of the plugin did a good job of keeping it up to date with the changes in WordPress and WooCommerce. Then TaxCloud acquired the plugin and now dealing with customer support for the plugin is a nightmare. As others have said, support typically takes over a week to respond to tickets, even urgent ones. There was a recent software incompatibility with Simple Sales Tax and WooCommerce that took nearly two weeks to get addressed and resolved. The first person who replied, Stephen, obviously didn't read the ticket and provided a "solution" that was unrelated to the software plugin issue. The support staff later replied saying that he would provide an update once they had an action plan to fix the plugin issues but that reply never came. Eventually, they finally fixed the plugin issues but it simply took much longer than it should have. They recently changed their prices for the monthly package (we pay the fee because we don't allow them to file our tax returns for us). With the price increase evidently came no improvement in customer service. We're strongly considering switching to another tax services provider that has a better track record of actually helping customers, especially paying ones. This review is not unfair and is an accurate representation of our experience with the company.

I have repeatedly been trying to get TaxCloud to call me and to remote in to fix the bug in the software. We keep setting up phone calls but TaxCloud never calls in! They are NOT leaving me a phone number to call them.

I like that TaxCloud handles my website's needs for different tax rates for NC customers.

There is a bug where MORE tax is being collected than it should!!!!

It had everything to be a great tool for taxCloud compliance however customer service is almost non-existent and with the amount of bugs that it has it would help to get a hold of someone faster. It takes weeks to get someone on the phone. Taxes were filed late, late fees letters arrived, etc. Maybe they should have waited to launch this after this was at least at a good use level and just a few bugs. I feel like I'm paying to test their system.

Easy to integrate. Streamline states is a big advantage.

NO CUSTOMER SERVICE and MANY BUGS to fix.

I have been using tax cloud and still am for over 4 years now they have great Service great prices and good work

Very easy to use 100% accurate inexpensive is an expensive cost for my company

Didn't merge with any other software for inventory management

Long and drug out frustration

None. The most important need did not work even with 2 months trying to fix.

Does not work for split rate calculation for Florida precious metalsCharge for use even though they never got the software to work

nothing positive to say. they are the biggest mistake I've ever made for my small business startup.

they've had technical issues from their end, and despite admitting to it, its been over 1 year and i am still chasing after my refund. They charged over $300 within my first two months into launching my own business as a "late payment fee" eventhough there is nothing wrong with the credit card I've had on file...which suddenly they started charging $10 to this year without me signing off and agreeing to such thing. They are NOT free. I didn't pay a monthly fee last year and suddenly they claim "we sent communication about our policy changes, we now charge $10 a month". An email that most likely landed in junk email because i was complete unaware. I never approved or agreed. and i've barely made any sales due to covid to begin with! This company has been nothing but a HUGE headache, i am so full of regret for ever signing up with them. Waiting on a close to $400 refund...STAY AWAY FROM THEM!

While the actual software works fine, I absolutely cannot recommend a company that treats their customers like this. I feel like we got the bait and switch treatment and their staff was not entirely forthcoming about the pricing changes, and instead of treating my company like a valued customer they coldly shut us down for the sake of two months worth of charges with a single sentence: "We can not issue refunds for services rendered." When our business picks up again after COVID eases up, we'll be using a different service, even if it costs more. Support and customer service really matters, and TaxCloud severely lacks it. This entire experience shows me that they care more about their monthly charges than keeping satisfied customers.

Before their pricing model changed, it was a perfect solution for small companies who needed just the basics of sales tax support. It was fairly easy to integrate, and reported accurately.

I have no cons about the software itself, just the company. Their pricing model changed in January 2021 from a free model under one of their plans to a paid model. They notified clients in December that would be happening. However, I called and spoke with one of their support agents (when you actually COULD call someone) and asked if my plan would also be changing to a charged model. He told me "I don't believe your plan will be changing, but I'll ask about it and get back to you through email if it is." I never heard back. Then in March I got hit for a bill. I immediately contacted support and was told that yes, my plan was now charged a monthly fee. I immediately closed the account. Then, I got hit with another monthly charge in April because my site had 7 (SEVEN) API calls towards the end of March before the account was closed. After writing support for a refund, the exact reply from their finance department was, "We can not issue refunds for services rendered."

Extremely cost efficient scalable sales tax processing and reporting that eliminated all burdensome sales tax matters. Sales tax is now easy. By voluntarily signing up to remit sales taxes in SSUTA states my business is indemnified against audit risks in those states.

All sales tax functionality is simplified, and now is much more cost effective. The service has been completely re-engineered and is much improved. The new reporting and customer interface are superior to anything else on the market. I love not having to buy an expensive enterprise software solution. TaxCloud works seamlessly across multiple platforms and is designed to scale with my business needs. TaxCloud is a true very powerful cloud based system providing my business with a tremendous service that frees up valuable time and resources.

No real cons..at first customer service seems a concern. However, this is short lived once the immediate anxiety of employing a new service is overcome. I quickly realized that this is an efficient customer friendly self service platform, and after integrating the service most all customer service issues were unwarranted. Therefore, there was little need for me to actually request customer service. That said, this product is a tremendous value. I could pay more for a competing service with more immediate customer service, however there does not seem to be any advantage in doing so. Once up and running TaxCloud is seamless and needs no additional handholding, and their scalability, reporting and functionality is the best value out there.

Easy to setup and use. Address lookup works most of the time.

We are being charged for duplicate transactions and cannot find a reason. The downloaded transaction history shows all transactions occurred at 4:00 AM so that was no help at all. A support ticket was created 4 months ago and still no answer. As a test, I created a test website, made one test transaction and immediately took the site down. There were no duplicate transactions from the test website that day however; the next day there was.

I cannot trust the company bc of it's deceptive advertising. The hidden fees are orders of magnitude higher than those they advertise and certainly a showstopper for any small business like mine. Using TaxCloud would surely put us out of business in a hurry.