Venmo Software

Venmo Software

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About Venmo

Venmo is a digital payment and wallet gateway that allows customers to transfer money and make payments via their mobile device. Businesses are able to generate exposure for the brand as users share their purchases on the Venmo feed and are also able to offer a new social currency to a mobile-first audience. The solution enables users to make payments by linking their debit cards or bank accounts directly via the app, or by transferring the money stored within their account. Besides initiating payments, consumers can receive and send payments from contacts and friends by selecting a @username, contact's name, email or phone number. All transfers can be cashed our immediately to a bank account or stored as a Venmo balance for use at a later time. ...

Venmo Pricing

Contact Venmo for detailed pricing information.

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Venmo User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 8,187 reviews

CharRon

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

November 2021

Venmo is king

User Profile

Ashley

Verified reviewer

Company size: 51-200 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Best money app EVER

10/10 great app. Have and will continue to recommend to my friends and family.

Pros

This app has saved my butt on so many occasions. It makes money transfer from person to person incredibly easy. My car had broken down a couple years ago and I didn’t even have enough money for a cab but with Venmo my mom was able to send me enough money for a tow truck and other things until I got paid and could send it back to her. Huge blessing.

Cons

The only issue I’ve ever had with Venmo is me actually unknowing setting up an autopay for Netflix and it charged my account but that was my fault not theirs.

George

Company size: 2-10 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

June 2022

Venmo....naw im good thanks

I wouldn't say it has been totally bad because i am grateful to have been able to use the services at one point but overtime with more options available and changesin their policies infeel there are better alternatives available.

Pros

I liked the fact that initially it was a good replacement for cash app.

Cons

Their security systems are all over the place. I cant even begin on the loopholes they have in validating your account..customer service is atrocious.

Reasons for switching to Venmo

Cash app had a period they were not working properly.

Anonymous

Company size: 1 employee

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

June 2021

Venmo: anyone anywhere

I work with a lot of subcontractors, and I can't say how many times I am asked "Can you just Venmo me---?" At first I thought it was like "kleenex" and the name was just being used universally, I have since learned that people were asking specifically for Venmo.

Pros

Setting up and using immediately was a desirable feature. Being able to invoice vendors and pay personal no matter where I was or what time it was, is a convenience. The film industry doesn't have regular hours and people like to be paid when their work is done. Venmo makes that happen without having to wait. So far I have had no issue with paying vendors through Venmo. I can always look back for records of transaction

Cons

Big one! My tax accountant recently told me that Venmo receipts were not the best records for the IRS. I think the IRS just hasn't caught up yet or they don't like electronic receipts. Trying to help someone over the phone set it up has proven difficult in the past, but I believe that was human error

Reasons for choosing Venmo

The large number of people who requested payment via Venmo

Paige

Verified reviewer

Company size: 501-1,000 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

June 2022

Do Not Use Venmo!

Pros

You can pay people quickly. There are no other pros.

Cons

I purchased concert tickers from a Venmo user after they had offered them on Facebook. I investigated the person before purchasing and felt like they were legitimate. Turns out, they were a scammer so I spent over $400 using the balance I had on my Venmo and did not receive the tickets. I IMMEDIATELY called Venmo to try to get my money back. The first Customer Service representative that I talked to said that the best they could do was submit a ticket to an Account Specialist and that they would get back to me in the next 24 hours. The rep. also told me that if the scammers move that money into their personal bank account that it would be out of their hands and they would not be able to give me a refund. I asked if they could expedite my ticket since I only had a day or 2 before it will go into their bank account. He said they can't do that. I said "You can't even call and just ask if that's a possibility?" He said no. 24 hours pass by and I hadn't heard anything so I called Customer Service again and the second representative I talked to said that I was given false information and it's going to take 6-7 days for them to investigate the situation. I asked her if there is anyway to expedite my ticket, especially since I was told it would be taken care of already. She said no. I ask again, "Can you call them and just ask since this is time sensitive and by tomorrow you guys won't be able to help me at all?" She says no. I will never use Venmo again.

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