About WooCommerce

WooCommerce is an e-commerce management plugin for WordPress. It is designed for small and midsize businesses and offers website management, order management, customer management, sales optimization and cost calculation within a suite. The product allows users to sell both physical as well as digital goods online.

WooCommerce features website management, which allows users to create e-commerce websites using customizable themes, product-page layouts and checkout-page designs. The product also features order management, which allows users to manage customer checkouts, refunds and return-orders.

WooCommerce features shipping cost and sales tax management, which allows users to calculate taxes based on sales volumes and loca...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

320 Reviews of WooCommerce

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(177)

177

4 stars

(93)

93

3 stars

(14)

14

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 320 results

April 2021

User Profile Picture

Greice from Arte no Papel

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2021

Light, stable and affordable

My experience with wordpress could not be better, it is light and can be easily run on cheaper hosting.

Pros

The best quality of wordpress in front of its opponents is really the huge community that makes us find plugins for practically everything we want to do, and even when we don't find it we can find someone who is willing to do it for an affordable price.

Cons

Plugins are constantly developing and can sometimes create some incompatibilities, which is normal, but the speed with which these problems are corrected is another strength of wordpress since all systems are subject to problems but quick solutions I find with wordpress.

Reasons for Choosing WooCommerce

The number of plugins is much greater and so is the user community.

Reasons for Switching to WooCommerce

Magento was very heavy and required too much hosting.

April 2021

User Profile Picture

Abby from The Helpful Marketer

Verified Reviewer

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

April 2021

Best e-commerce option by mixed feelings

I use WooCommerce daily for multiple clients' websites. My clients are happy with their e-commerce functionality and I rarely encounter issues from the webmaster side of things. You have the option to customize it to the extreme, or if your selling needs are basic, you can setup an e-commerce site quickly and very easily.

Pros

First, it's free. That's not entirely true though because anything additional you want to add will likely cost money; most add-ons are $79. Still even if you get two add-ons, $160 a year is a drop in the bucket compared to most other e-commerce. The MAIN reason I use and recommend Woo is it's compatibility. Because it's so widely used, it can integrate with anything and everything. Every bank has a payment gateway that connects to WooCommerce (via plugin - sometimes free, sometimes $79). It's relatively user-friendly. When you get into the settings though, there are tabs across the top, but then there are little tiny links within the tabs sometimes that aren't easily spotted.

Cons

Sometimes it feels like a monopoly - like you use WooCommerce or Shopify and the later of the two is dreadful. The WordPress community is incredibly helpful, but you have to know where to go to ask for help.

Reasons for Choosing WooCommerce

The ability to customize WooCommerce is so much greater than any of the DIY site builders. You can control variations like size, color, case size. You can manage inventory. You can accept payment through any bank's gateway or any of the main credit card processors. You can control and customize the emails that clients get.

August 2020

Jeanne from Mutual Dance Theatre and Arts Center

Company Size: 2-10 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

August 2020

Too difficult for novices; not enough in-box customizations for the savvy

Pros

I like that it is widely integrated into Wordpress themes. I like that it's connected to Stripe and PayPal. It's automated emails are nice, as well. Plug-ins are nice (but they are expensive and often are required for things you would expect out of the box). It can be customized to some degree, which was helpful for us...in some other ways, it is a bit rigid and not quite what you would want if you are trying to replicate a retail experience.

Cons

I would never recommend this to anyone who wasn't very, very, very tech savvy. It is absolutely not an option for people who don't have a lot of web development experience. It tries to be a system on its own, but we have found you really have to simply take the purchase data out of Woocommerce and put it into your own CRM system. We have decided to stop using it for our purposes of registering students for classes. We may still use it for the sale of items, but probably not.

Reasons for Choosing WooCommerce

I think I chose it simply because it was integrated into the Wordpress theme I purchased. Also, PayPal was super wonky.

Reasons for Switching to WooCommerce

PayPal is kind of horrible. It's very unfriendly. People hate it. Our customers hated it. It was very confusing. Reconciling accounts is awful.

April 2021

Youssef from WonderEight

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Anyone can affort to launch an ecommerce website

I've been using woocommerce for a long time now. I built some e-commerce websites myself using woocommerce and supervised a team of developers building sites on top of woocommerce. There wasn't a feature we couldn't implement through the addition of plugins

Pros

It's a very easy to setup, it's free and can be expanded to include all the needed features for e-commerce. Woocommerce can be customized and extended with additional functionality using free or paid plugins.

Cons

Woocommerce lacks a bit in terms of managing a multi vendor store. You can still have this functionality by adding paid plugins however this feature is supposed to be embedded in the core of woocommerce

Reasons for Choosing WooCommerce

Woocommerce is free, open-source and backed by a huge community. There are a lot of plugins available to add any required functionality

March 2021

Boris from Zero Molecule

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2021

Good, but with flaws

We use WooCommerce as the default web shop for all websites we make for our customers. As it is simple to set up we do not waste time creating custom products for smaller companies that only need a simple, cheap solution. It is also very easy to use so we have very little to do with those web shops once they are set up. It is a great plugin, and if parts of it weren't hidden behind high-price plugins, it would be perfect.

Pros

WooCommerce is a complete out-of-the-box solution. You install it, and it has basic functionality good enough to run a web shop. I also love the fact most professional themes come with WooCommerce support so it is very easy to create a visually attractive website with just a few clicks.

Cons

There are extensions upon extensions of functionality that are paid for. There are some functions that should be a part of WooCommerce itself that are locked behind extension paywalls. Some of them seem like a cash grab - like the ability to import or export products properly, or add product inquiry options. I ended up creating snippets of code that I use to circumvent those overly expensive plugins.

Reasons for Switching to WooCommerce

We wanted a simpler self hosted solution that cost less than Shopify.