About X-Cart

X-Cart is an eCommerce platform that helps businesses of all sizes manage sales orders and route real-time payments via multiple sources including digital wallets, debit/credit cards and more. Retailers can utilize the built-in website builder to create customizable websites and online stores using a drag-and-drop functionality.

Features of X-Cart are search engine optimization, catalog management, A/B testing, warehouse management, data import or export, reporting and more. It offers an inventory management module, which lets store owners track and manage delivered, damaged or returned products and variants. Additionally, customers can utilize mobile applications on Android and iOS devices to receive promotional messages, add items to cart and process paymen...


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Supported Operating System(s):

Web browser (OS agnostic)

46 Reviews of X-Cart

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(29)

29

4 stars

(11)

11

3 stars

(2)

2

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 46 results

April 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

X-Cart is a fast, feature rich, dependable shopping cart!

Pros

Qualiteam X-Cart is a fast, feature rich, dependable shopping cart that our company has been using since 2010. I highly recommend for any company looking to get into E-commerce. Some development knowledge maybe required for more difficult tasks, but X-cart offers technical support plans that will suit your business needs. The come out with updated versions over the shopping cart, and provide security patches in a timely fashion.

Cons

I wish X-Cart had more modern templates out of the box but it looks like they offer that as a custom solution if needed.

September 2019

Jonathan from Joe's Gold Company

Company Size: 2-10 employees

Industry: Luxury Goods & Jewelry

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Great e-commerce software with constant updates and plenty of additional addons

Overall I really love the software, just trying to create work-a-rounds for the few issues we are having until something more permanent comes along; either from the developers or a better addon.

Pros

Has many great options like product variants and options. as well as extended functionality with available addons.

Cons

Connection to facebook store is very limited, only seems to export the first product variant or option in the feed file. For example we sell jewelry and we have options for ring size, metal type and sometimes a few other custom options; the feed file only shows up in facebook products with ring size and no other options available.

Reasons for Choosing X-Cart

I loved the extended selection of options and addons that are available. Just wish some of the more simple addons were not so expensive and/or included in the business edition.

Response from Qualiteam

Replied September 2019

Hi Jonathan, Thanks for sharing your feedback, it's nice to hear you like our software! Regarding the Facebook feed, it can be tricky to set up, can you possibly contact our support team at support@x-cart.com ? They will do their best to find a solution, seems like they can fix it. Have a great week!

September 2020

Paul from The Meteorite Exchange, Inc.

Company Size: 2-10 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

X-Cart 4 Review

Since 2007 I've had nothing but positive experiences with the X-Cart staff. I recently upgraded to the newest version of X-Cart 4 and found a bug. In just a couple of days it was identified and fixed. My contact person was [SENSITIVE CONTENT HIDDEN] and I couldn't have asked for better customer service. This bug affected one of our custom modifications and [SENSITIVE CONTENT HIDDEN] was very helpful and patient, he also provided information that allowed us to tweak our custom modification so it functioned as before.

Pros

We've been using X-Cart 4 since 2007 and the most important features are it's stability, security, and ease of customization to suit our unique needs. In 13 years of use, our online store has never had any downtime due to an issue with the X-Cart 4 software. Most of our products are unique one of a kind individual items which require perfect inventory control. X-Cart 4 has maintained perfect in stock and out of stock records. There is nothing worse than having a good customer spend an hour deciding on an item before ordering it and then to find out it's not in stock. When this has happened it's been our own fault. The flexibility and ease of customization of X-Cart 4 has allowed us to dominate our niche market in rankings and customer satisfaction.

Cons

One negative for us with X-Cart 4 is that the company puts most of it's effort into the newer X-Cart 5. This may be a negative for us but it's good for most new users. X-Cart 4 is still actively maintained with regular updates which do include some new features so users like us with heavily modified X-Cart 4 installations are still taken care of.

Response from Qualiteam

Replied September 2020

Thank you, Paul, for sharing your feedback! We are blessed to have such loyal customers!

January 2020

Matthew from Gear Focus

Company Size: 2-10 employees

Industry: Consumer Electronics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2020

Ransom-ware Stay Away

Hence the title of this review They will real you in and hold you hostage as much as they can. It took over a month just to set-up a testing dev environment. Support is often clueless of issues and communication is very poor.

Pros

I thought based on how they market their product that we would have a solid MVP for our business. Nope.

Cons

Their software is NOT 100% mobile friendly as they claim. Only the front end is for shoppers and not for sellers in a multi-vendor platform like they market. They simply don’t care what you say and standard features and issues are not resolved. They respond almost every time with “ This can be fixed or improved through the bounds of custom development.”

Reasons for Choosing X-Cart

We chose X-Cart based on the features they say are included on their website under pricing packages. Only to find out the things like “Advanced Blog system” couldn’t be further from the truth. You can’t even use the most popular Wordpress plugins in their theme. So no Yoast SEO, no open graph images, and the list goes on and on. Choosing X-Cart for a multi-vendor platform is the worst decision you could make.

Response from Qualiteam

Replied July 2020

Hello Matthew! Thanks for sharing your thoughts, we appreciate you being open with us! Please accept our apologies for not meeting your expectations. We are eager to make things work, so please do not hesitate to contact us with any questions or concerns, we are here for you 24/7.

August 2020

Peggy from Hole Cutter Store

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Best e-Commerce Shopping Cart for your money

Pros

My company has used X-cart software since 2005. At the time, we knew nothing about php or smarty technology, but it was very easy to understand and modify as desired. For a small company with IT experience, we can configure and upgrade the software ourselves, without having to hire IT personnel. There is an extensive, knowledgeable forum community that readily describe and document their own experiences, problems, fixes, etc on the shopping cart. Members readily share what works, and what does not work. Often one member is able to answer the question from another member. Additionally, for companies without IT experience to do X-cart upgrades and maintenance, many companies, as well as X-cart, offer those services. X-cart provides all the functions and features needed by my company, and many features we don't need, but it is wonderful to see they keep current with the latest levels of Mysql, PHP, PCI compliant payment gateways. The few times we have needed X-cart support, they have always responded quickly and resolved the issue or answered the question. There are many e-commerce shopping cart software packages available today. Many have a 'monthly' usage charge or have a 'block box' interface, where you can not do any of your own customization if needed, and have to pay for any modifications. What I like most about X-cart is that once we purchased the license in 2005, I can use the software on my server without any additional fees.

Cons

We have NO Cons for X-cart - The software provides everything we need.

Reasons for Choosing X-Cart

In addition to the extensive forum community for X-cart, and the functions/features available with the software, the two main reasons for choosing X-cart were 1) we wanted a product where we bought the license outright, and had no monthly fees. X-cart has always operated as a user license without monthly fee product. 2) we could customize the product ourselves. The software did not have a'black box', non-source implementation.

Response from Qualiteam

Replied August 2020

Hello Peggy! We are happy to hear your kind words and even more so to have you as a loyal customer for 15 years! Happy selling with X-Cart and feel free to contact us with any questions or concerns, 24/7.