X-Cart

RATING:

4.3

(48)

About X-Cart

X-Cart is an eCommerce platform that helps businesses of all sizes manage sales orders and route real-time payments via multiple sources including digital wallets, debit/credit cards and more. Retailers can utilize the built-in website builder to create customizable websites and online stores using a drag-and-drop functionality. Features of X-Cart are search engine optimization, catalog management, A/B testing, warehouse management, data import or export, reporting and more. It offers an inventory management module, which lets store owners track and manage delivered, damaged or returned products and variants. Additionally, customers can utilize mobile applications on Android and iOS devices to receive promotional messages, add items to cart and process payments. ...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

X-Cart Pricing

We realise that every business is unique and we custom quote every eCommerce project according to the set of features and services needed, so you only have to pay for the features that you actually use.

Starting price: 

$49.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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X-Cart Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for X-Cart

1 - 5 of 47 Reviews

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

X-Cart is a fast, feature rich, dependable shopping cart!

PROS

Qualiteam X-Cart is a fast, feature rich, dependable shopping cart that our company has been using since 2010. I highly recommend for any company looking to get into E-commerce. Some development knowledge maybe required for more difficult tasks, but X-cart offers technical support plans that will suit your business needs. The come out with updated versions over the shopping cart, and provide security patches in a timely fashion.

CONS

I wish X-Cart had more modern templates out of the box but it looks like they offer that as a custom solution if needed.

Bryan

Arts and Crafts, 1 employee

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2019

A Nice Platform that is Scalable

PROS

One of the things that I liked the most about this software was that it offers a Community Edition in addition to paid versions. I found this to be an important offering as it allows a startup business to gain a foothold into their market so that they can grow their capital to a point where they can purchase other suitable tiers and features that improve the efficiency of their online business.

CONS

One of the things that I like the least about this software is that updates have a tendency of breaking even vanilla installs of X-Cart. While it is a good practice to backup the files and database prior to updating any piece of the software, persistant breakage due to updates tend to serve as a deterent creates bigger security issues.

Reason for choosing X-Cart

I chose X-cart over the rivals because the front-end and back-end of the software had a better flow with regards to creating products and pages that also made the process of bringing the website to a live state faster.

Vendor Response

Hi Bryan, Thanks for sharing your feedback, we appreciate that! Regarding the upgrade issues, we work really hard on improving the updates system, it would be great if we could investigate the issue but I guess it's irrelevant now. (I can see you reported an issue back in July) Anyway, with any small question or issue, please feel free to contact us, we're there 24/7 to give a hand. Have a nice day! Please do

Replied October 2019

Matthew

Consumer Electronics, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2020

Ransom-ware Stay Away

Hence the title of this review They will real you in and hold you hostage as much as they can. It took over a month just to set-up a testing dev environment. Support is often clueless of issues and communication is very poor.

PROS

I thought based on how they market their product that we would have a solid MVP for our business. Nope.

CONS

Their software is NOT 100% mobile friendly as they claim. Only the front end is for shoppers and not for sellers in a multi-vendor platform like they market. They simply don’t care what you say and standard features and issues are not resolved. They respond almost every time with “ This can be fixed or improved through the bounds of custom development.”

Reason for choosing X-Cart

We chose X-Cart based on the features they say are included on their website under pricing packages. Only to find out the things like “Advanced Blog system” couldn’t be further from the truth. You can’t even use the most popular Wordpress plugins in their theme. So no Yoast SEO, no open graph images, and the list goes on and on. Choosing X-Cart for a multi-vendor platform is the worst decision you could make.

Vendor Response

Hello Matthew! Thanks for sharing your thoughts, we appreciate you being open with us! Please accept our apologies for not meeting your expectations. We are eager to make things work, so please do not hesitate to contact us with any questions or concerns, we are here for you 24/7.

Replied July 2020

John

Wholesale, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Why X-Cart?

My company needs to constantly streamline its workflows, to minimise manual input and automatically check details, such as EU VAT numbers. X-Cart v4 has suited my business well, and I will shortly be running my business on X-Cart v5. I cannot wait to start using its enhanced features.

PROS

X-Cart is packed full of features and its new templates offer the user a range of modern and traditional themes. In particular, X-Cart is flexible to meet my specific needs. Almost limitless changes are possible. Version 5 of X-Cart is particularly suitable for integrating into other software systems. I use the Zoho One business suite for processing my orders and inventory and the two systems integrate well. I have been using X-Cart version 4 for many years and I have been particularly impressed by its ability to be customised. Changes are relatively simple to make. There is a huge marketplace of additional modules available for X-Cart and I have made full use of these. I also decided to have X-Cart hosted by X-Cart. This was a very good decision. Previously, I was running on a dedicated server but its performance on the X-Cart virtual server was significantly faster. Furthermore, the support guys at X-Cart know what server settings will allow the site to run as fast as possible. They have also been proactive at fixing issues and offering enhancements as they arise, as part of the contract. Previously, I wasted hours with our old hosting support company and X-Cart tech support sorting out issues. The best part about the new hosting was that is far less expensive than the previous arrangement.

CONS

I have chosen to migrate from X-Cart v4 to v5. V5 has been designed to integrate well with other software platforms, unlike V4, which is limited. I do not regret choosing v4 some years ago, but v5 opens up a new world of possibilities.

Reason for choosing X-Cart

Reading reviews, it seemed that Magento was a massive beast and complex to made changes to. It was also going to be more expensive to implement.

Reasons for switching to X-Cart

I found the system inflexible and unreliable and my store at the time only had 1,000 different items, but it struggled to cope with them.

Vendor Response

Hi John, Thanks for giving us a 5-star and for being a loyal customer for over 5 years! BTW, John, our team are at eCommerce EXPO in London now, should you be there, please come by at stand N59, they'll be glad to see you! Or contact them by email to schedule a personal meeting.

Replied September 2019

Jonathan

Luxury Goods & Jewelry, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Great e-commerce software with constant updates and plenty of additional addons

Overall I really love the software, just trying to create work-a-rounds for the few issues we are having until something more permanent comes along; either from the developers or a better addon.

PROS

Has many great options like product variants and options. as well as extended functionality with available addons.

CONS

Connection to facebook store is very limited, only seems to export the first product variant or option in the feed file. For example we sell jewelry and we have options for ring size, metal type and sometimes a few other custom options; the feed file only shows up in facebook products with ring size and no other options available.

Reason for choosing X-Cart

I loved the extended selection of options and addons that are available. Just wish some of the more simple addons were not so expensive and/or included in the business edition.

Reasons for switching to X-Cart

More limited options and visual appeal in our customers opinion.

Vendor Response

Hi Jonathan, Thanks for sharing your feedback, it's nice to hear you like our software! Regarding the Facebook feed, it can be tricky to set up, can you possibly contact our support team at support@x-cart.com ? They will do their best to find a solution, seems like they can fix it. Have a great week!

Replied September 2019