--- title: "Zuora Software Reviews, Demo & Pricing - 2026" description: "Review of Zuora Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/ecommerce/zuora-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / Zuora Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/ecommerce/zuora-profile/reviews/)[Alternatives](https://www.softwareadvice.com/ecommerce/zuora-profile/alternatives/) # Zuora Review From $1/year Free version Free trial 1 plan Wondering if Zuora is right for your organization? Our Payment Processing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Zuora 3.9 [(54)](https://www.softwareadvice.com/ecommerce/zuora-profile/reviews/) Pricing Starting at $1.00 per year ### About Zuora Zuora offers cloud-based accounting solution for subscription-based businesses. This is suitable for companies of any size and is fit for clients in many industries, including education, telecommunications, media and health care. Zuora offers three primary features: commerce, billing and finance. All three work together to allow businesses manage tasks such as billing, subscription management and tax management. The system also offers brand customization, multi-currency support and role-based access rules. Zuora open-platform is REST enabled and connects with various third-party order-to-cash systems. There are three editions available, giving businesses of varying sizes the ability to choose which is the best fit for their needs. Zuora's customer support services include online support, forums, seminars and more. The website also provides access to eBooks, white papers, webinars and videos for new and old users alike. Wondering if Zuora is right for your organization? Our Payment Processing Software selection experts can help you in 15 minutes or less. ## Zuora User Interface ## Popular Zuora Alternatives Main Product Zuora 3.9 [(54)](https://www.softwareadvice.com/ecommerce/zuora-profile/reviews/) Ratings Breakdown - 3.51Ease of use - 3.60Value for money - 3.62Customer support - 3.92Functionality Pricing Starting at $1.00 per year Get Price Alternative Product [PayPal](https://www.softwareadvice.com/retail/paypal-profile/) 4.6 [(26620)](https://www.softwareadvice.com/retail/paypal-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.52Value for money - 4.25Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) 4.3 [(8518)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) Ratings Breakdown - 4.24Ease of use - 4.16Value for money - 4.00Customer support - 4.27Functionality Pricing Starting at $38.00 per month Get Price Alternative Product [Abby](https://www.softwareadvice.com/cpq/abby-profile/) 4.7 [(604)](https://www.softwareadvice.com/cpq/abby-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.69Value for money - 4.72Customer support - 4.58Functionality Pricing Starting at €0.01 per month Get Price Alternative Product [Bookipi](https://www.softwareadvice.com/accounting/bookipi-profile/) 4.8 [(176)](https://www.softwareadvice.com/accounting/bookipi-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.75Value for money - 4.57Customer support - 4.64Functionality Pricing Available upon request Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1478)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price ## Zuora Pricing and Plans Starting price: $1.00 per year Free Trial Free Version Basic $1.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zuora Features - Popular features found in Payment Processing ACH Payment Processing Billing & Invoicing Debit/Credit Card Processing In-Person Payments Mobile Payments Multi-Currency Multiple Payment Options Payment Fraud Prevention Payment Gateway Integration PCI Compliance Recurring/Subscription Billing Reporting/Analytics - More features of Zuora Accounting Alerts/Notifications API Audit Management Billing Portal Billing Rate Management Cancellation Management Contact Database Contingency Billing Contract/License Management Credit Card Processing CRM Customer Accounts Customizable Invoices Customizable Reports Customizable Rules Deferred Billing Discount Management Drag & Drop Dunning Management Electronic Signature General Ledger Hourly Billing Invoice Creation Invoice History Invoice Management Invoice Processing Multi-Channel Management Multi-Period Recurring Billing Online Invoicing Online Payments Payment Processing Product Catalog Project Billing Purchasing & Receiving Real-Time Data Recurring Invoicing Refund Management Reporting & Statistics Revenue Management Revenue Recognition Sales Tax Management Self Service Portal Subscription Management Subscription Plan Management Tax Calculation Tax Management Third-Party Integrations Usage Tracking/Analytics ## Zuora Integrations QuickBooks Online Integration rated undefined from -1 review NetSuite Integration rated undefined from -1 review PayPal Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review ## Zuora User Reviews ## Zuora customer ratings - Overall rating: 3.9/5 - Total reviews: 54 ### Rating distribution - 5 stars: 14 reviews (26%) - 4 stars: 27 reviews (50%) - 3 stars: 9 reviews (17%) - 2 stars: 3 reviews (6%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 3.5/5 - Value for money: 3.6/5 - Customer support: 3.6/5 - Functionality: 3.9/5 --- ### Needs more power - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Although I have learned a lot about Zuora functionality, I still lack confidence in being fully capable using the software. This stems from Zuora's lackluster knowledge base as well as not so good customer support. I feel like there are too many limitations, most of them in place to make you upgrade. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good to use for subscription services. The software allows for some basic billing functions and AR reporting. #### Cons There is a lot of functionality that is left to be desired. Out of the box reporting and data manipulation is very rigid and makes it hard to run recurring reports. If you have the money you can buy more functions but a lot of it should be included if you ask me. Invoices are messy and are limited on what and how the information can be represented. Customer service tries to hard to close the ticket quickly instead of being more thorough. Although works decently, still needs more work. --- ### Zuora Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Been great so far, great tool for any SaaS company #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Excellent for any subscription business. The subscription object model by Zuora is solid and you can slice and dice the subscription offerings to provide lots of options for your customers. Very easy to integrate to your other systems using their APIs. Salesforce Zuora connector is awesome. Very easy to set up credit card processing through on of the partners. #### Cons Reporting is moderate at best, it can be improved. I would not recommend zuora to customers who sell their products through a reseller. --- ### It’s so slow, it has delayed my sales process by A LOT - Overall rating: 2/5 - Reviewer: Valerie M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very, very slow and laggy. When our management asks our sales teams what’s the one thing they could help us with in order to sell more, we all say “FIX ZUORA”. I honestly think I’d be better off creating a quote template in a Google doc. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 2/5 #### Pros That it’s in English? Not many I can think of. #### Cons It’s so PAINFULLY slow. I can’t count the amount of times I was on the phone with the prospect trying to build them a quote and it would just stop working. It may be good for a 1-line item business with no price customization, but as soon as you enter more than 2-3 products and, God forbid, change the price or something, forget it. It’ll die on you. To generate a PDF takes 30minutes. Can you afford to keep the customer with a credit card on the phone for 30 minutes? Yeah, a lot of them might just say “call me back when it’s working” - and good luck chasing them. --- ### The best subscription billing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Zuora staff were great to work with. GREAT support and always ready answer questions. They helped us get everything moved and confirmed that it could handle all of our crazy use cases. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We moved from an archaic system to Zuora and it was amazing!!! Out of the box it handled so much of our data that was hidden behind a black box. Anyone could login and see where we were or run a report and get churn numbers or ARR, MRR, and other great reports. We got it connected quickly and it worked without too much hassle. It just works! #### Cons There are SO many features we didn't use. We didn't need them but I saw them in the tool and made the UI a little clunky to figure out where you needed to be in the tool. --- ### A must for subscription-model businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros Z-billing offers a lot of ways to amend a customer's subscriptions based on their needs, such as turning off auto-renew, adding and removing products to the subscription, and change the price . Zuora also integrates with SalesForce so quotes can be made in SalesForce and will automatically create subscription within Zuora. They have an incredible interactive learning center that will show you step-by-step on how to create, amend, and cancel subscriptions. #### Cons Because of its robustness, it does take time to learn all the functionality of the software. --- ### Robust functionality for subscription-based companies of all sizes - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered I streamlined the money we have coming in, viewed more efficiently, and could view data analytics on the projects I was working on. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved how almost everything I and my company wanted to monitor, such as the money we had coming in and the success of certain products within our catalog, were all possible through Zuora. I strongly believe that for businesses that are attempting to scale up or find a more efficient way of managing the money they have coming in, Zuora is the best tool for this. #### Cons I dislike the complexity of Zuora. Many of the features are designed for extremely large companies, so there is a huge learning curve with the software. In addition, it requires many clicks to finally complete an action that I would like, only because there are many layers of complexity. --- ### Solid billing software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simplified our recurring billing process, enhance our ability to report on billing/subscriptions #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Interface is straighforward, handles the majority of our use cases, reporting capabilities are pretty powerful #### Cons Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating --- ### Powerful and flexible subscription management platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Zuora was valuable to us because it provided a turnkey solution to set up a subscription business. It requires a properly-sized initial setup and learning phase, so it is important to very clearly define the project scope (eventually with the help of third-party integrators) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Zuora allowed us to set up a complete subscription service, with the ability to manage and configure most aspects of the subscription order-to-cash process (rate plans, payment gateways, charging and invoicing, reporting). #### Cons The setup and license costs are a barrier to entry: the investment makes sense for concrete, sizeable business cases - less so for small-scale or exploratory attempts. --- ### Was a nightmare for our organization. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Not many. Barely got the job done for our needs. #### Cons Didn't scale with out tech stack. So many outdated features. Implementation was extremely pricey. --- ### Zuora Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used other for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros Supports lots of billing models and different pricing structures, billing periodicity, frequency, etc. Has native integrations with Salesforce.com and different payment gateways. User friendly system, well designed for subscription billing. Supports multiply features. #### Cons Expensive pricing structure. Long implementation time. --- Showing 1 - 10 of 54 Reviews [See All Reviews](https://www.softwareadvice.com/ecommerce/zuora-profile/reviews/) ## Zuora Popular Comparisons [PayPal vs Zuora](https://www.softwareadvice.com/retail/paypal-profile/vs/zuora/)[QuickBooks Online vs Zuora](https://www.softwareadvice.com/compare/163813-zuora/vs/393202-QuickBooks-Online/)[Abby vs Zuora](https://www.softwareadvice.com/cpq/abby-profile/vs/zuora/)[Bookipi vs Zuora](https://www.softwareadvice.com/accounting/bookipi-profile/vs/zuora/)[Jobber vs Zuora](https://www.softwareadvice.com/field-service/jobber-profile/vs/zuora/)[Xero vs Zuora](https://www.softwareadvice.com/accounting/xero-profile/vs/zuora/)[NetSuite vs Zuora](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/vs/zuora/) [Compare All Alternatives](https://www.softwareadvice.com/ecommerce/zuora-profile/alternatives/) ## Other Top Recommended Payment Processing Software [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** (2067) Recently recommended **3** times [PayPal](https://www.softwareadvice.com/retail/paypal-profile/) **4.6** (26620) Recently recommended **0** times [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/) **4.5** (20672) Recently recommended **0** times [Venmo](https://www.softwareadvice.com/retail/venmo-profile/) **4.7** (9304) Recently recommended **0** times Stuck Between Options? 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