CloudNine software


43 reviews(5.0/5)
43 reviews(5.0/5)

CloudNine is a cloud-based eDiscovery platform that assists professional services, law firms and information technology organizations to find, store, review and create legal documents. The solution includes preservation analysis, compliance and review automation functionalities.

CloudNine helps legal teams with collections, cleaning, review and analysis of data. The solution also automates manual tasks in production and privilege logs. Legal experts can upload documents to the cloud after document creation for easy access.

CloudNine fulfills compliance requirements of ISO 27001, SSAE 16 Type II Audit, PCI DSS, EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework for data security. The pricing is on a monthly subscription basis that suits individual users as well as large enterprises. Support is provided through an online portal, a knowledge base, email and phone.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

43 Reviews of CloudNine

Showing 1 - 20 of 43

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  • Pia from EarthEfficient LLC

    Specialty: Other

    Number of employees: 11-50 employees

    August 2018

    I called with a connection issue and it was resolved in less that 5 minutes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to work from home if need be. The remote desktop is user friendly and very forgiving. Sage is a good program.

    Cons

    Sometimes while at work we lose connection but that is most likely our connection. Other than that all works well.

    This review was submitted organically. No incentive was offered
    Review Source
  • Chaz from Ironside

    March 2018

    Google docs for coding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great collaborative functionality
    Has a lot of settings to code in a preferred style
    All data is hosted on their servers

    Cons

    Can be glitchy with too many users at once
    Has revision history but won't allow recovery if you delete something permanently

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jason from Fagan Emert Davis LLC

    January 2018

    First Time User

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Was impressed with the ease of use for a first time user. I probably only scratched the surface but was able to accomplish my client's document management goals relatively easily.

    Cons

    Some of the basic document identification features became cumbersome when a limited number of documents were involved.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Emily from Locke Lord LLP

    September 2017

    Good - but needed help to understand the platform.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Various and many options for tagging. I liked that you could create your own tags and then set their visibility and use for others across the platform.

    Cons

    Not very user friendly. I took the tutorial in order to figure out what I was doing, and I still had a hard time. Also, it was complicated by the fact that we had multiple individuals attempting to tag.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mayra from National Oilwell Varco

    Number of employees: 10,000+ employees

    September 2017

    I am not very keen on technology so I found some features not as easy to navigate.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Search features are very useful. The creation of folders to file different search categories is very good too.

    Cons

    I don't like that a search shows me chain emails. I would be ok to get all emails if the chain changed, but for those that just have identical content, i would live to get the last email in the chain to reduce the search timing.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • ERNEST from Franczek Radelet

    Number of employees: 51-200 employees

    September 2017

    CloudNine is an easy to use review platform which allow us to process and review data right away.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use, cost savings, data load fast, and document retrieval is quick and easy.

    Pros

    The speed and ease of loading data and being able to review it immediately is a tremendous advantage over other Cloud based platforms.

    Cons

    Would like control over moving files from one folder to another. Would like additional functionality related to tagging and foldering files.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CloudNine Discovery, CloudNine

    September 2017

    Thanks very much Ernest. We appreciate your review and feedback and look forward to continuing to support your efforts.

  • Andrew from McCrory Construction Company

    September 2017

    It was a pleasent experience because documnets could be sorted and taged relativet easily

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how it could access and retain large files and had enough data space for the many different file types

    Cons

    When documents are sorted by their tags, some tags would not be shown in the search criteria when selecting previously tagge documents.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CloudNine Discovery, CloudNine

    September 2017

    Thanks, Andrew. We appreciate your feedback and look forward to continuing to serve you in your eDiscovery efforts.

  • Michael from Armstrong Teasdale LLP

    Number of employees: 51-200 employees

    September 2017

    Easy to learn, easy to use, great experience so far.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use in managing complex discovery issues.

    Pros

    Love the UI and the ease of learning the software. It's very intuitive compared with other discovery management software and the attorneys pick it up in no time. It is also very speedy in pulling up docs and moving from one document to the next. No problems experienced in our first discovery project using this software. We were able to customize it to meet our needs nicely. Also love the fact that it's easy for each user to customize their own interface so the most important document coding elements are always at the top of the screen. No need to scroll through long windows of coding selections to find what you are looking for. This software is an outstanding alternative to other discovery management databases on the market, and comes at a great value.

    Cons

    Searches take a bit of work to catch on to, and I didn't really care for the fact that while global tag/field creation is so easy, it's much more difficult to alter or delete a field/tag once it has been created, and this requires admin rights. This was likely done intentionally to prevent users from accidentally deleting things, but I feel like it would be more useful to enable a user on location with some limited admin rights who has the ability to make these sort of alterations rather than the need to escalate a help ticket.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CloudNine Discovery, CloudNine

    September 2017

    Thank you for the review, Michael. Great comments and feedback. We will continue to work on providing you and all users the best eDiscovery experience possible.

  • Jason from Kieve Law Offices

    September 2017

    Top notch document production cloud based service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Extremely easy to use cloud-based document management service.

    Pros

    CloudNine has excellent customer service - incredibly responsive and always solves the problem.
    I have uploaded several gigs to their platform and never had a problem.

    Cons

    The searching process is involved and requires a bit of training to make sure you are getting what you want - but once you have saved a few searches, it becomes a lot easier.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CloudNine Discovery, CloudNine

    September 2017

    Thanks, Jason. Great comments and we look forward to continuing to serve you.

  • Athena from Knight Nicastro

    Number of employees: 11-50 employees

    September 2017

    Excellent experience with minimal need for training. The software is outstanding.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to get a platform set up expeditiously. Ease of use without complex programming.

    Pros

    Everything about this software is outstanding. From the ease of use to overall functionality, this product is now my number 1 choice. The project manager from Complete Legal also represents this produce extremely well, which was key to my selection.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CloudNine Discovery, CloudNine

    September 2017

    Athena, Thank you for taking the time to share your thoughts on CloudNine. We appreciate it and look forward to working for and with you in your eDiscovery efforts.

  • Neil from Complete Legal Services, LLC

    September 2017

    CloudNine is intuitive, highly functional, yet maintains a very user friendly interface.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am able to consult on a higher level with this software in our tool bag.

    Pros

    My favorite feature is the ability to utilize extracted metadata fields alongside custom fields to run complex searches.

    Cons

    Clients are often confused when editing searches from a saved search, and often change the criteria of the saved search as the "saved search window" auto populates and overwrites. I would prefer to be able to lock a search. However, it's typically remedied after several reminders and training sessions.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CloudNine Discovery, CloudNine

    September 2017

    Thanks for the strong review Neil. We are grateful you took the time to share and will work to address the recommendations you made and accentuate the strengths you highlighted.

  • Lindsey from Winter Capriola Zenner, LLC

    August 2017

    Generally really positive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is very user friendly. The searching and tagging features are great; they make going through large amounts of data much easier.

    Cons

    The biggest thing that would make a difference for me is the ability to print group tagged items all at once. The search features are wonderful, but the efficiency of using the software is somewhat diminished by having to open each document individually to print it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CloudNine Discovery, CloudNine

    August 2017

    Thank you for the feedback, Lindsey. We truly appreciate it. We also appreciate your recommendations and will work to address them as we seek to make the product even more efficient for eDiscovery experts such as yourself.

  • Bradette from Berkowitz Oliver

    Number of employees: 11-50 employees

    August 2017

    CloudNine offers ease of use and exceptional customer support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Offering a database that any level of experience user could review and perform tasks.

    Pros

    We really like the functionality and ease of use. We have various levels of database experience users and have found that most, if not all, are extremely comfortable in this database. It removes factors that are not necessary to review and tag/code documents. Also, the customer service and training is superior. You won't find a better trainer.

    Cons

    It is missing a couple of components that are specific to our litigation. However, I am not sure any of the datatbases out there have these capabilities, yet. If you ask CloudNine to configure something new for you, they will always do their very best. They continually strive to meet your needs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CloudNine Discovery, CloudNine

    August 2017

    Thank you Bradette for the kind review. We are grateful to have the opportunity to support you in your eDiscovery efforts.

  • Aaron from International Rivers Consulting

    August 2017

    Customer service is good. Do not like how we had to have support always do stuff for us.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Tagging and OCR was good. Support was awesome. The searching and indexing features were helpful and the user interface took time to get used to but had no problems.

    Cons

    As I said, it was not cost effective for us to keep having to go back for anything extra we needed.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CloudNine Discovery, CloudNine

    August 2017

    Thanks for the feedback and the great follow-up call with Brian Kelley. We appreciate your affirmation of the platform and were heartened to hear it met and exceeded your requirements.

  • Mukul from Dentons US LLP

    Number of employees: 5,001-10,000 employees

    August 2017

    CloudNine review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A quick way to search for documents.

    Pros

    I like the ease of use and the UI is great. The search capabilities are pretty easy to use, too.

    Cons

    Converting documents into TIFF files and export is still a little slow.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CloudNine Discovery, CloudNine

    August 2017

    Mukul, thanks for the kind comments and we agree with you on Mr. Kelley's great support. Thank you for taking the time to share your considerations, we truly appreciate them.

  • Crystal from National Oilwell Varco LP

    August 2017

    Cloudnine is user-friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy to use. It's great at identifying significant documents and easy to share with our outside counsel. The customer service is great, and our clients love using it too.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CloudNine Discovery, CloudNine

    August 2017

    Thank you Crystal. We appreciate the opportunity to support your discovery efforts.

  • Brian from Litgistix LLC

    Number of employees: 11-50 employees

    August 2017

    Much simplier to use than other review software. Automatic load/processing great add-on feature!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Being a channel partner to generate a good margin on hosting revenue in reselling the software to our law firm customers!

    Pros

    New functionality for users to load own data. Quick culling/filtering options to reduce data for review. Easy to use boolean full text and metadata searching. Bulk tagging options reduce review time. Reports to export select data. Unlimited users with no extra charges. Reduced near-ready review storage fees. CloudNine Discovery provides great and responsive 24/7 customer support and always friendly and flexible. Have also recently enhanced Channel Partner program to help support reselling software for vendors more. Clint Lehew has always been great to work with and support us as a reseller partner.

    Cons

    Not able to change or customize folder structure after loading. Does not have advanced TAR-Predictive Coding option.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CloudNine Discovery, CloudNine

    August 2017

    Thank you very much for taking the time to share your comments on CloudNine. We truly appreciate it.

  • Andrea from OWASA

    Number of employees: 51-200 employees

    August 2017

    Great customer service and easy to use software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was able to complete an eDiscovery request fast and in a straight forward way.

    Pros

    Could have multiple users working on same task - this was a BIG plus! It was easy to tag/sort emails and convenient that the emails were broken down in 25 increments. Customer Service was excellent - very helpful and efficient.

    Cons

    When working on a project, it wasn't intuitive to include multiple users with the same tags; and clunky to add those users.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CloudNine Discovery, CloudNine

    August 2017

    We are appreciative of the kind comments and are grateful for the opportunity to work with and for you in your eDiscovery efforts.

  • ANGEL from Angel G. Reyes Rosado, P.E.

    August 2017

    Excellent eDiscovery tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy graphical user interface, reduced learning curve. Must have for small firms. Fast implementation. Low cost (firm/and client).

    Cons

    Cannot think of any cons. Some suggestions, incorporate a charge back system for clients based of resources allocated by case.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CloudNine Discovery, CloudNine

    August 2017

    Thank you for your review, Angel. We appreciate the consideration, comments, and recommendations.

  • Robert from Codemantra

    Number of employees: 51-200 employees

    June 2017

    Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I had positive experience with the company . What ever my need they were able to help

    Pros

    Flexable, client service and their knowledge and experience in the space. They where able handle all request.

    Review Source: Capterra
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