CloudNine vs ZDiscovery

RATING:

4.8

(50)

CloudNine has 50 reviews and a rating of 4.76 / 5 stars vs ZDiscovery which has 14 reviews and a rating of 4.5 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (50)
4.5 (14)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
January 24, 2024
February 5, 2020
Pros/Cons
  • Pros

  • The ability to work from home if need be. The remote desktop is user friendly and very forgiving.
  • It's great at identifying significant documents and easy to share with our outside counsel. The customer service is great, and our clients love using it too.
  • Cons

  • Some of the basic document identification features became cumbersome when a limited number of documents were involved.
  • I don't like that a search shows me chain emails.
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  • Pros

  • Documentation is well written, very good visual illustrations of screens and how to use the various components of the system. Support has been responsive to questions.
  • I like the efficiency of the approach, and the great team of people who support it.
  • Cons

  • We are not able to extract enough value from the product because of low volume of litigation.
  • Still requires offline selection/tracking of targeted HD collection.
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Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos