Digital WarRoom

RATING:

4.6

(13)

About Digital WarRoom

Digital WarRoom is a cloud-based and on-premise eDiscovery platform which helps law firms and single users process, review and produce documents. The tool has a drag-and-drop processing interface which will automatically extract and index metadata from files, ensuring a quick search mechanism for you to specify keywords and filters across the corpus of documents. Key features of Digital WarRoom include privilege log, redactions, right-click and mark, email thread visualizer, who to whom email analysis, language identification and more. Businesses can choose from a range of deduplication settings which includes an option to propagate work product across duplicates of a single document. Pricing is available on monthly and yearly subscriptions and support is incl...

Digital WarRoom Pricing

Starting price: 

$1,995.00 per year

Free trial: 

Available

Free version: 

Available

Digital WarRoom document review view
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Digital WarRoom Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Digital WarRoom

1 - 5 of 13 Reviews

Melissa

Verified reviewer

Legal Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Great product, I would highly recommend for the cost!

We have been using the software for over five years. It's been a great experience. Digital WarRoom support staff and developers have always been very helpful and eager and very responsive to assist with any of our firm's needs.

PROS

Digital WarRoom is very inexpensive compared to other products we have looked at and is just as robost as most others. We are able to utilize this software from the beginning review process of data on to the production phase with ease. The software allows output with proper load files and able to export in multiple image formats as single page tiff, multi page tiff or multi page pdfs without issue.

CONS

RDP connection to access the software throws some users off but has not been an issue overall and allows for a more secure connection.

Sue

Law Practice, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Best e-discovery platform ever used

DWR is the best e-discovery platform I have ever used (compared to extensive experience with Summation iBlaze, Summation Pro, and average experience with Relativity, and limited experience with Concordance). I have the ability to easily load, review, and search multiple large document collections, and run multiple document productions of any size with limited or no technical issues. In the instances where I am unable to troubleshoot an issue myself, DWR's support time is extremely responsive and has the knowledge base to resolve my issues quickly.

PROS

Digital WarRoom's platform is similar to Office and other apps as far as optics - ribbons, common keyboard shortcuts (Ctrl-C for copy, Ctrl-A for select all, etc.) making it easy to use/learn. The binder system makes it easy to save search results in an intuitive manner that is easy to explain and document for other reviewers. It is easy to create large document productions. DWR's customer/technical support is by far the best I have ever dealt with - period - for ANY software/hardware company in over 35 years of my work experience.

CONS

I am sure there are some minor things that could be improved but everything I discovered to date has been dealt with in updates/newer versions.

Reasons for switching to Digital WarRoom

Increasing technical issues with large document collections; poor compatibility with importing/exporting to other platforms; expense was not offset by features.

Chandra

Legal Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed June 2021

Newer version is not as reliable

Overall, customer support is the best quality of DWR.

PROS

Previous versions were easier to use with fewer issues.

CONS

The newer version of the software is not as reliable.

Reason for choosing Digital WarRoom

At the time this software was chosen, it was the best "bang for your buck." The features were robust with lower-tier pricing for clients.

Kristi

Legal Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Review

Great team!

PROS

Very easy set-up for new users; easy to understand invoices. Great team on help desk.

CONS

Interface is still cluttered, esp. for new users. Would like to see the filtering and advanced filtering combined in one screen. Production workflow also confusing for new users, would like to see more of step-by-step icons for the process. Review v. Production distinction hard to explain to new users, would suggest renaming Production to indicate that means a production out of DWR; pdf-only productions from opposing counsel don't show up on the Production side & that's confusing. Would like the ability to populate Bates number columns for other sides' productions.

Reasons for switching to Digital WarRoom

Cost, needed in-house tool where we could process small sets of documents.

Lynne

Legal Services, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Excellent price performance with responsive service

PROS

We can make disclosure deadlines and review opposing party documents quickly and effeciently. Simple invoices that are easy for our clients to understand. Easy to use. The subscription saves us time and money.

CONS

No real cons from our perspective. Does not have all the features of Relativity but has all the features that we need at a MUCH lower price. Dual athentication and security control a bit over the top when logging in.

Reasons for switching to Digital WarRoom

Price performance for easy processing review and productions. I found Service quality to be much better after we made the switch (other service providers nickled and dimed us)