Digital WarRoom
About Digital WarRoom
Digital WarRoom Pricing
DWR pro software (desktop): $1795/year/license DWR single matter (hosted): $250/month DWR private cloud (hosted): $2000/month
Starting price:
$1,995.00 per year
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Digital WarRoom
1 - 5 of 13 Reviews
Melissa
Verified reviewer
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Great product, I would highly recommend for the cost!
We have been using the software for over five years. It's been a great experience. Digital WarRoom support staff and developers have always been very helpful and eager and very responsive to assist with any of our firm's needs.
PROSDigital WarRoom is very inexpensive compared to other products we have looked at and is just as robost as most others. We are able to utilize this software from the beginning review process of data on to the production phase with ease. The software allows output with proper load files and able to export in multiple image formats as single page tiff, multi page tiff or multi page pdfs without issue.
CONSRDP connection to access the software throws some users off but has not been an issue overall and allows for a more secure connection.
Sue
Law Practice, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Best e-discovery platform ever used
DWR is the best e-discovery platform I have ever used (compared to extensive experience with Summation iBlaze, Summation Pro, and average experience with Relativity, and limited experience with Concordance). I have the ability to easily load, review, and search multiple large document collections, and run multiple document productions of any size with limited or no technical issues. In the instances where I am unable to troubleshoot an issue myself, DWR's support time is extremely responsive and has the knowledge base to resolve my issues quickly.
PROSDigital WarRoom's platform is similar to Office and other apps as far as optics - ribbons, common keyboard shortcuts (Ctrl-C for copy, Ctrl-A for select all, etc.) making it easy to use/learn. The binder system makes it easy to save search results in an intuitive manner that is easy to explain and document for other reviewers. It is easy to create large document productions. DWR's customer/technical support is by far the best I have ever dealt with - period - for ANY software/hardware company in over 35 years of my work experience.
CONSI am sure there are some minor things that could be improved but everything I discovered to date has been dealt with in updates/newer versions.
Reasons for switching to Digital WarRoom
Increasing technical issues with large document collections; poor compatibility with importing/exporting to other platforms; expense was not offset by features.
Chandra
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed June 2021
Newer version is not as reliable
Overall, customer support is the best quality of DWR.
PROSPrevious versions were easier to use with fewer issues.
CONSThe newer version of the software is not as reliable.
Reason for choosing Digital WarRoom
At the time this software was chosen, it was the best "bang for your buck." The features were robust with lower-tier pricing for clients.
Kristi
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Review
Great team!
PROSVery easy set-up for new users; easy to understand invoices. Great team on help desk.
CONSInterface is still cluttered, esp. for new users. Would like to see the filtering and advanced filtering combined in one screen. Production workflow also confusing for new users, would like to see more of step-by-step icons for the process. Review v. Production distinction hard to explain to new users, would suggest renaming Production to indicate that means a production out of DWR; pdf-only productions from opposing counsel don't show up on the Production side & that's confusing. Would like the ability to populate Bates number columns for other sides' productions.
Reasons for switching to Digital WarRoom
Cost, needed in-house tool where we could process small sets of documents.
Lynne
Legal Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Excellent price performance with responsive service
We can make disclosure deadlines and review opposing party documents quickly and effeciently. Simple invoices that are easy for our clients to understand. Easy to use. The subscription saves us time and money.
CONSNo real cons from our perspective. Does not have all the features of Relativity but has all the features that we need at a MUCH lower price. Dual athentication and security control a bit over the top when logging in.
Reasons for switching to Digital WarRoom
Price performance for easy processing review and productions. I found Service quality to be much better after we made the switch (other service providers nickled and dimed us)