EXCELLENT CUSTOMER SUPPORT!

Lexbe can be a great & inexpensive way to handle a good sized document case and review/sort/tag documents for easy grouping and call back. It can be glitchy and you need to get significant training to really be able to maneuver the software but once you learn, it is a asset!

Pros

*Lexbe has very responsive customer support.
*You can make recommendations for changes to the platform and they take them under consideration and often implement them.
*They are very responsive to requests for assistance. *
*Overall it is pretty reasonably priced and can be billed back.
*They offer a lot of webinars to get proficient.
*Review sets are a great way for attorneys to review documents with attachments in a quick & easy way but staff generally needs to set these up for them.
It is the only such software that I am aware of that is accessible with Screen Access Software (Like Jaws).

Cons

*It is not an easy to pick up software, particularly for running productions.
*They offer a lot of online tutorials and webinars but to really learn it, a live trainer is the way to go. (Just ask).
*The billing for support is not always transparent. They say you will know if you are being billed but that is not always true. If you disagree that you shouldn't have been billed, they will generally credit some or all to you.
*It can run slow for no apparent reason and the document viewer will not load so you end up waiting for this. They will instruct you to clear your browser, but that doesn't always help.

Fantastic for organizing, analyzing, and sharing documents

Pros

The automatic OCR function, which makes high volumes of documents easily searchable, coupled with the degree of customization for tagging and the ease of sharing cloud-hosted documents among team members makes Lexbe a stellar tool for analyzing, organizing, and collaborating on case document collections, no matter how vast the universe of documents.

Cons

The production features could be improved. Namely, the privilege marking, placeholder production when encountering incompatible document formats or otherwise problematic files, and the length of time it takes for the system to process and Bates stamp a production can be frustrating, time consuming, and occasionally lead to discovery disputes between parties.

I have had a very positive experience working with the Lexbe eDiscovery Platform and their employees

The software is very helpful in making Discovery easy for processing, review and production. It allows me to easily handle most jobs individually with the option of offering services to assist on larger or more difficult cases.

Pros

Some of the great advantages of using Lexbe include vast data types supported, multiple options for data processing and production, and a user friendly interface allowing for easy document review. Lexbe offers amazing customer support including training and monthly webinars as well as a very knowledgeable staff that goes out of the way to meet your firm's needs. They also offer great rates to be flexible with your firms storage needs and no additional charges for uploading and other common fees that you would incur if using a competitors platform.

Cons

Depending on site traffic, data formats, and file sizes sometimes the data processing can be slightly time consuming for uploading collections or downloading productions. However, this is the case with any program and the Lexbe support experts are very helpful in moving the process along.

I use Lexbe mostly for producing discovery; despite some hangups, it makes my job a lot easier

Pros

Simple, easy to use interface, especially since latest update
Document production & bates stamping quick and easy

Cons

Search functionality is imprecise: occasionally returns false positives
Batch document uploading can be a headache, esp. if produced outside of Lexbe; often has to be handled by Technical Services (who are always helpful)

Lexbe offers a lot of features but isn't easy to use; supporting literature confusing/conflicting

Not sure which software this survey refers to - the one I signed on to rate or the software hosting the survey.

Pros

Easy to load documents. Different formats to view documents including native. Support is great, but you shouldn't have to pay for it and if you are going to be charged, they should tell you before you incur a charge.

Cons

Method of review is confusing. Production screen should be one screen, not having to go between 2 different tabs on the browser. Don't like the placeholders -too many, too confusing.

Okay product.

Pros

It's relatively easy to use. Sometimes it runs very fast. Easy to upload files. Easy to make folders and tags.

Cons

Buggy. Sometimes slow. Has functionality flaws that sometimes make it difficult to use. For example, you can't redact things that are larger than the normal size paper, bc the redaction viewer is too small.

I like that the program processes the data at a rapid pace.

Pros

I like that the program processes the data at a rapid pace while grouping emails and attachments together. It makes reviewing documents easier with many shortcuts!

Cons

Too many clicks in the document review process. The way the platform looks now is not appealing to the eye.

Good but not perfect. I've had issues finding the pages of documents containing my search term

Pros

That is is cloud based and pretty speedy, I can easily save documents to my desktop, can easily switch from one library to another

Cons

Search functionality could be improved. Could make it easier to access info about the library (number of docs, pages, etc). Could be better programmed to let me save notes and view documents with notes on them, or mark a document 'hot' without having to add a note

Great bang for your buck

PROS: * Value. Lexbe is a very inexpensive and cost-effective e-discovery solution, such that even solo practitioners and small law firms can use it on a day-to-day basis without breaking the bank. * Functionality. The platform has all the features one needs to satisfy basic ESI processing/production needs, and most of the advanced features of its larger competitors. * Speed. Lexbe has a very quick turnaround on processing, searches, and production runs. * Mobility. Because Lexbe is a hosted solution, a user can search for and retrieve documents from anywhere (which comes in very handy when one needs a document on the fly, such as during a deposition or hearing). * Support. Lexbe staff respond to inquiries quickly and knowledgeably. * Contextual help links. Lexbe's Help link immediately pulls up support articles related to what the user actually sees on his or her screen. While this feature may sound simple, this eliminates the headaches of trying to find the right help article for a problem. Cons: * The Lexbe interface is not as aesthetically pleasing or intuitive as many competitors.

Lexbe is a great do-it-yourself product for e-discovery in a mid-sized law firm

I am able to quickly, efficiently and cost effectively handle my own e-discovery needs!

Pros

Being able to control my own database! Uploading my documents and being able to work in the database on my time, with no vendor related lag time. Lexbe is very user friendly and cost effective.

Cons

Adobe fillable forms and certified signature forms won't load into the viewers. Unfortunately, you don't know how many of those you have in a data set until after they are loaded and processed with place holders. But Lexbe allows you to easily run a report to identify those problem documents.

easy to learn, great customer support

We can easily store and find all the documents from our many cases and access them instantly from different computers. Finally moved us away from emailing documents to each other or storing them on several flash drives.

Pros

I love being able to contact Lexbe whenever I have any questions. Their customer service team is incredibly nice, quick, and helpful.

Cons

Some parts of the platform are not immediately intuitive but pretty easy to learn over time. It can be a little harder to learn for people who aren't used to working on computers all the time.