Review Highlights

Overall Rating

4.20

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3.5

Functionality

4.5


Pros and Cons

  • icon"Additionally, the ability to quickly move and change document coding tags is fantastic. The search engine on it is second to none, and your key terms are highlighted within the document."
  • icon"The processing and review functions are superb and can be customized to any type of matter or workflow."
  • icon"This software has a lot of capabilities and is very intricate. You can set numerous parameters and there are a TON of features."
  • icon"It’s difficult to get your annotations out of the software."
  • icon"If a panel or view is not set up properly, it can cause endless problems for the actual review - simple tasks generate errors causing lost productivity."
  • icon"Also, the software times out on sessions so if you get yourself distracted by an important task you may find your session timed out, losing your place in the document queue."

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All Relativity Reviews

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User Profile

Matt

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2018

Relativity - Platform for EDiscovery and More

Ediscovery is made simpler with Relativity. The processing of data into Relativity can be done through either Relativity's software or other processing engines. This is an excellent tool to organize case files, legal research, and paper discovery.

Pros

The processing and review functions are superb and can be customized to any type of matter or workflow. THere are a variety of built in tools that allow data to be viewed at the macro or micro level, depending on your needs. With as little as 20 minutes of training any lawyer or paralegal can easily learn how the system works, apply substantive coding and redactions.

Cons

Sometimes the features are hard to configure without Admin help, but once you get the hang of it, the platform is scalable.

User Profile

Casey

Verified reviewer

Company size: 201-500 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

FUNCTIONALITY

5

August 2018

Best e-Discovery Software Possible

My business' legal department has been utilizing Relativity for e-Discovery document review. Numerous documents from either party believed to be relevant are uploaded to a server. From that point, administrators access Relativity and can set up searches for specific keywords, individuals, dates, issues, etc., and then save these searches to be accessed later. Searches of specific information by keyword and date allowed attorneys to divvy up the searches to a manageable amount and was crucial in ensuring the department got through the documents necessary in order to prepare for upcoming depositions. Relativity allowed lawyers to comb through millions of emails, each one getting tagged for a specific issue as it pertained to the case. When the department had finished, it was interesting to use Relativity and see which aspects of the case we had found the most evidence to win, which aspects were weak, and which individuals would be best to depose.

Pros

Relativity allows for efficient and thorough document review. All documents on the database can be searched through any combination of Relativity's search matrices. Searches can easily be saved, copied, edited, and saved again. As well, it is easy to organize these saved searches into categories, each referring to a specific individual or a specific aspect of the search. This allows for users to easily pull exactly the documents that are specific to their needs. While every feature could prove useful in a specific circumstance, I found myself mainly utilizing two: the family tab and the email-threading tab. The family tab indicates that their are emails attached to the one you are currently looking at. Similarly, the email-threading tab allows one to visualize the chain of emails, allowing for the entire thread to be edited all at once, rather than individually.

Cons

Given that so much of the back-end of the Relativity website is perfect, I would have to say the design of the user-interface was one of the features I liked least about the program. There are so many icons which indicate a feature or function that can be performed that the screen immediately appears cluttered. With a small amount of white space, it is easy for one's eyes to strain while attempting to read dozens of documents. As well, even when I knew what it was I needed to do, it could be hard to find the right button to push. This issue is minor, however, and after a week or two of use does not become cumbersome. Another small issue somewhat related to this is a lack of "night mode," or the use of black and blue rather than white and grey, which other applications have begun to include and I find is much easier to look at for eight hours a day.

Anonymous

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

FUNCTIONALITY

5

November 2018

Best in Class for Legal Document Review

This is the gold standard for document review. Nothing else comes close.

Pros

This is, in general, a fast program. When a search is well-designed then you'll be able to move through a batch of documents in almost no time flat. Also, it's browser and "cloud" based - you don't need any local installations.

Cons

Browser and cloud based is a double edged sword. You need a constant Internet connection to work with this so there's no security "air gap" you can put in place. Also, it is liable to crash your browser on particularly long and large documents.

Matthew

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

FUNCTIONALITY

4

March 2022

Relativity

Pros

Just like any other ediscovery software, it generally has the same easy to use functions.

Cons

There is no preview function, requiring you to click on each document.

Anonymous

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

February 2018

Works well for a case with many thousands of documents

Pros

The keyword search feature works well. I was able to fairly quickly locate specific documents in the database without having a lot of false positives, and without missing anything important.

Cons

It's a little slow when processing a large batch of documents. I also found the user interface to be a bit hard to use.

User Profile

Jamaris

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Law Practice

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2019

Go to software!

Pros

I like that the documentation is extensive and the yearly updates! It is also easy to use.

Cons

What I like least about it is the color choice.

Becky

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

June 2017

Web interface, Filtering and searching can be more manageable. Standard Features should be included

Review time.

Pros

User friendly, a lot more options to control data. The folder structure and layout views are easy to set up.

Cons

Speed via the web, standard features limited to users unless specifically asked to enable features such as Print, Save, Highlight.

Anonymous

Company size: 10,000+ employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

FUNCTIONALITY

5

June 2021

Best ediscovery platform, period

I have been a document reviewer for over 12 years, and have used over a dozen different platforms. Relativity is the most common platform for the simple reason that it is the best.

Pros

Simple and clean user interface. Easy to check out/in batches, see status of all documents, review documents in multiple formats, and conduct searches.

Cons

Sometimes difficult to download or execute, depending on the application used. But overall, there is very little negative I can say about Relativity!

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

FUNCTIONALITY

4

October 2018

Pass or Fail based on the Administrator

Pros

Easy to learn document review platform. Coding panels can be as simple or as complex as desired. Multiple databases, document lists and review panels can be created for a single matter.

Cons

The biggest issue is that the functionality of the platform is dictated by the competence of the administrator. If a panel or view is not set up properly, it can cause endless problems for the actual review - simple tasks generate errors causing lost productivity. The use of the database also slows significantly during administrative managment.

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

January 2019

Relativity speeds the review process up.

This has been necessary and useful at processing and coding large volumes of documents.

Pros

Good at deciphering text on even difficult to read PDF and word documents.

Cons

Struggles with large files at times, often causing delay.

Anonymous

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

June 2018

One of the best options but still not my favorite.

Pros

Searching and organizing documents is not overly difficult. Customer service is helpful and offers great tips/training.

Cons

There is not an intuitive way to organize documents by issues or witnesses. Multiple reviews are needed to re-tag documents.

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

March 2018

I have used Relativity for E-Discovery projects.

Pros

Relativity is fairly well known therefore although there are many other options is is sort of a standard in the industry.

Cons

Relativity is not at all intuitive. Especially from the administrator perspective, in my opinion.

Scott

Company size: 11-50 employees

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2019

Relativity- There is a reason it has been an industry leader for years

We use Relativity for document review for eDiscovery. I like it it because they have a proven track record for reliability and have worked out the bugs already where many of the newer are still doing that.

Pros

The functionality and reliability are second to none. KCura has developed tools for everything you can think of for e Discovery since they have been a leader for many years in this industry. I also like that it is easy to use and that I can teach new users how to use the system in about 15 minutes. Also since it is so widely used by others in our field, most folks come in with a history of use of Relativity and can pick up and go without any training.

Cons

The price is the only real drawback to Relativity as it costs significantly more than many other eDiscovery platforms because it has so many more functions. Extra costs like monthly user fees per reviewer can really add up over the course of a long case.

Reasons for choosing Relativity

More functionality. It can do everything I want it to do, where other systems may be cheaper, they tend to lack the options for our quality control efforts and information tracking that Relativity has built in.

Nicholas

Company size: 11-50 employees

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

4

December 2019

Biggest Player in the Game, with good Reason!

This is good stuff, and the search options are incredibly powerful and easy to use. You can easily batch documents for review, or use saved searches to do the same. Searching, sorting, batching - you name it, it does it well. Sadly, the UI leaves a lot to be desired as its pretty clunky to review with.

Pros

This software is the big daddy for document review for years. It is compatible with just about any document type you will throw at it. Additionally, the ability to quickly move and change document coding tags is fantastic. The search engine on it is second to none, and your key terms are highlighted within the document. Additionally, you can break down a document from native format to plain text, which can help you ID the terms you're looking for

Cons

This is clunky software that shows its age. The UI for review is slow and can be difficult to work with, and there aren't a lot of great options for batch processing. Also, the software times out on sessions so if you get yourself distracted by an important task you may find your session timed out, losing your place in the document queue.

Aditya

Company size: 51-200 employees

Industry: Law Practice

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

June 2017

Industry standard for document review software for good reason.

It's a solid and simple way to do ediscovery and other document reviews.

Pros

It's a generally stable review environment with a simple interface and yet a lot of functionality. The software seems to dominate the market as far as I've been exposed because of its ease of use. But it's also easy to learn initially. And as one progresses with more complex reviewing, quality control, and batching needs, the software can keep up while still providing the simple interface.

Cons

When the software is buggy it can be a real slog however. This has rarely been an issue in my experience but it has happened. And when it has happened the crashing was seemingly across the platform for users in multiple locations. I'd say that it's unlikely that it was a lack of adequate hardware supporting it because this was at a major corporation that hosts reviews frequently and in a very large scale.

Sam

Company size: 2-10 employees

Industry: Law Practice

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2020

The Relativity software provides best results when it works smoothly

Overall the software is amazing and it often is used by legal firms and accounting entities. You will not go wrong with Relativity - its a decent price for the best results. Highly recommended

Pros

I truly enjoyed the software's capacity to learn from a subset of documents and administer a wide range of criteria to a database. The program, when it works smoothly, and it often does, will allow for the review of thousands, even millions of documents, with little effort and make your review effortless.

Cons

When the system is down, and it rarely is, you are stuck waiting for the technical glitch to be worked out. Like I said, it doesn't happen all that often but when it does you might have some downtime.

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2018

Relativity works

Has been a solid and reliable litigation support system. The latency issues are recent and hopefully be correcred but is?troubling.

Pros

Ease of use, has good search options. Support for Relativity is good, and generally provides for the needs of most document reviews and give The quick response needed.

Cons

Latency issues cause document to not load properly. End of coding a different document.

Mila

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY