Swiftype software


5 reviews(4.0/5)
5 reviews(4.0/5)

Swiftype Enterprise Search is a cloud-based eDiscovery solution designed for companies of all sizes. It features document tracking, document indexing, text extraction, keyword search and metadata extraction functionalities within a suite.

Swiftype Enterprise Search allows users to connect different business data sources, such as Google Docs, Stripe, Box, Dropbox and Github. It allows users to find documents and files from all these sources using text search. Users can also connect with systems using custom API sources.

Swiftype Enterprise Search allows users to add users and group them on the basis of their attributes such as team membership or locations. The product also integrates with customer relationship management systems such as Salesforce, allowing users to search contacts and sales tickets related to a topic.

Swiftype Enterprise Search is available in three different pricing tiers: Developer, Business and Premium, based on the number of application integrations and features. The vendor provides free online support to all the customers.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

5 Reviews of Swiftype

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  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Great alternative for Google Custom Search

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We used Google Custom Search and were really disappointed when Google dropped paid support. We changed to Swiftype and are very happy. It has given us the similar functionality with improved UI. The UI for optimizing the search is really easy to use yet powerful.

    Cons

    Unlike Google, Swiftype does not have indexes ready to go. As a result, when you add a new site to the search set, it takes some time to index the site. Its understandable but using Google was really simple.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Frank from BCS, Inc.

    Specialty: Manufacturing

    Number of employees: 10,000+ employees

    March 2018

    Avoid this product

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Find some other product

    Pros

    easy to set up and configure .

    Cons

    Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS including DO NOT match the keyword request.

    We have worked with their technical support to no avail.

    Unless you test your search results carefully, you wont notice this very serious flaw in the product.

    Given that creating the correct set of search results is the basic function of this kind of product, this flaw means that Swiftype is unusable.

    We are now in the process of converting to another product.

    This review was submitted organically. No incentive was offered
    Review Source
  • Matthew from Flatiron Wines & Spirits

    Number of employees: 11-50 employees

    November 2017

    We've used Swiftype on a trial basis to augment our site search functionality.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased conversions, reduced bounce rate, and significantly more control over our search results.

    Pros

    It's very well designed and laid out and offers a large assortment of tools to enhance the user site search experience and allow admins to fine-tune search results, with the ultimate effect of increasing conversions and reducing bounce rate.

    Cons

    There's little to complain about apart from the added cost, which is well worth the investment provided the software is leveraged to its optimal potential.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Suleyman from Baku City Circuit

    July 2017

    Recommend to try a demo at least

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The customer service has been excellent and user-friendly. The response time for the customer is above the industry average. The autocomplete is a bonus that adds value to the product.

    Review Source: Capterra
  • Ry4an from DramaFever

    Number of employees: 51-200 employees

    November 2015

    Swiftype makes our search easy

    Ease-of-use
    Quality
    Support
    Value for Money

    We power our search across many platforms using direct queries to swiftype. Keeping search traffic off our servers reduces our API load, speeds our response times, and gives us flexibility.

    Pros

    well thought out restful API and they did CORS headers right

    Cons

    recent emphasis on scraping sites doesn't apply for large customers

    Review Source: GetApp
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