Swiftype Enterprise Search is a cloud-based eDiscovery solution designed for companies of all sizes. It features document tracking, document indexing, text extraction, keyword search and metadata extraction functionalities within a suite.

Swiftype Enterprise Search allows users to connect different business data sources, such as Google Docs, Stripe, Box, Dropbox and Github. It allows users to find documents and files from all these sources using text search. Users can also connect with systems using custom API sources.

Swiftype Enterprise Search allows users to add users and group them on the basis of their attributes such as team membership or locations. The product also integrates with customer relationship management systems such as Salesforce, allowing users to search contacts and sales tickets related to a topic.

Swiftype Enterprise Search is available in three different pricing tiers: Developer, Business and Premium, based on the number of application integrations and features. The vendor provides free online support to all the customers.

Analytics
Analytics

Analytics

Data sources

Data sources

E-commerce search

E-commerce search

Salesforce search

Salesforce search

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



7 Reviews of Swiftype

Overall rating

4.5 / 5 stars

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Showing 1 - 7 of 7 reviews

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Number of employees:  201-500 employees

Ease-of-use

Functionality

November 2018

Amazing site search tool

Pros

We loved this product. It made a huge improvement to our site searches.

Cons

We wished we had a bit more control over how search results were generated.

Review Source: Capterra

Aurelian from Actiboisconstruct

Industry:  Other

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

October 2018

A good search engine option for your website.

Pros

Easy to setup, user-friendly and powerful app, also you can manage multiple websites with. Good support, integration and a flexible management dashboard to tweak all in one place.

Cons

It lacks some styling options. The prices between the 3 price plans are a bit exaggerated, so you need to choose wisely and analyze the needs for the mid-long term.

Review Source
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great alternative for Google Custom Search

Pros

We used Google Custom Search and were really disappointed when Google dropped paid support. We changed to Swiftype and are very happy. It has given us the similar functionality with improved UI. The UI for optimizing the search is really easy to use yet powerful.

Cons

Unlike Google, Swiftype does not have indexes ready to go. As a result, when you add a new site to the search set, it takes some time to index the site. Its understandable but using Google was really simple.

Review Source: Capterra

Frank from BCS, Inc.

Industry:  Manufacturing

Number of employees:  10,000+ employees

Ease-of-use

Functionality

March 2018

Avoid this product

Find some other product

Pros

easy to set up and configure .

Cons

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS including DO NOT match the keyword request.

We have worked with their technical support to no avail.

Unless you test your search results carefully, you wont notice this very serious flaw in the product.

Given that creating the correct set of search results is the basic function of this kind of product, this flaw means that Swiftype is unusable.

We are now in the process of converting to another product.

Review Source

Matthew from Flatiron Wines & Spirits

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

We've used Swiftype on a trial basis to augment our site search functionality.

Increased conversions, reduced bounce rate, and significantly more control over our search results.

Pros

It's very well designed and laid out and offers a large assortment of tools to enhance the user site search experience and allow admins to fine-tune search results, with the ultimate effect of increasing conversions and reducing bounce rate.

Cons

There's little to complain about apart from the added cost, which is well worth the investment provided the software is leveraged to its optimal potential.

Review Source: Capterra

Suleyman from Baku City Circuit

Ease-of-use

Functionality

July 2017

Recommend to try a demo at least

Pros

The customer service has been excellent and user-friendly. The response time for the customer is above the industry average. The autocomplete is a bonus that adds value to the product.

Review Source: Capterra

Ry4an from DramaFever

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

November 2015

Swiftype makes our search easy

We power our search across many platforms using direct queries to swiftype. Keeping search traffic off our servers reduces our API load, speeds our response times, and gives us flexibility.

Pros

well thought out restful API and they did CORS headers right

Cons

recent emphasis on scraping sites doesn't apply for large customers

Review Source: GetApp

Displaying 1 - 7 of 7 reviews