ComplianceQuest

RATING:

4.7

(91)

About ComplianceQuest

ComplianceQuest is a next-generation, AI-powered Quality and Safety Management System (EQMS + EHS = QHSE) built natively on Salesforce to help life science companies speed product and process innovation, minimize risk and drive continuous improvement. Such a connected suite of solutions helps businesses of all sizes increase quality, safety and efficiency as they bring their products from concept to customer success. CQ's intelligent data-driven platform comes with best-in-class integrated processes to mitigate risks, protect your employees, suppliers and brand reputation, and to increase innovation, compliance, profit and customer loyalty. ComplianceQuest is pre-validated and easy to implement, use, and maintain, allowing for streamlined communication and collaboratio...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

ComplianceQuest Pricing

ComplianceQuest starts at $30/user/month. Contact info@compliancequest.com directly for detailed pricing information.

Starting price: 

$30.00 per month

Free trial: 

Not Available

Free version: 

Not Available

ComplianceQuest EQMS CQ items
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ComplianceQuest Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ComplianceQuest

1 - 5 of 91 Reviews

User Profile

Alastair

Verified reviewer

Mechanical or Industrial Engineering, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

ComplianceQuest...Above and Beyond

ComplianceQuest take customer relations seriously. I have really enjoyed the professionalism of working with ComplianceQuest. They are very patient and make sure that everything is to our satisfaction. To date we have only implemented Incoming Inspection, but I look forward continue to work with ComplianceQuest to implement non-conformance, deviations, SCARS, Audit, and supplier portal. For years our incoming inspections was a manual process with the use of handwritten notes in folders. Today we no longer use folders and capture all the data in Salesforce using ComplianceQuest. We are able to link to the drawing, we have incorporated skip lot and supplier health plans into our incoming inspections, and it's all completely transparent to the inspectors. The Inspectors look at the queue and see what needs to be inspected and ComplianceQuest manages the rest. The inspection process is more streamlined and only parts that need to be inspected are inspected, allowing the parts to flow much quicker through the system. We also use ComplianceQuest at our other locations in the US and this allows us to better control the quality of the parts and our suppliers.

PROS

The Inspection module in ComplianceQuest is intuitive and easy to use. The interface is customizable so you can easily set up the look and feel for your users. We were able to set up the Inspection tabs that followed or workflow, and this made it very user friendly. We had a need to develop some custom code for our process and we worked very closely with ComplianceQuest. They listened to our needs and were helpful when asked for recommendations. They were always accessible to answer any questions we had, regardless of the issue, big or small.

CONS

Like any software the initial setup is a chore. You have to follow the steps carefully and make sure you have all the correct permission sets, but ComplianceQuest was there every step of the way to assist.

Anthony

Biotechnology, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

ComplianceQuest To The Rescue!

I have had a great experience with ComplianceQuest from beginning discussions to solution implementation and Go Live!

PROS

I liked everything about CQ. The end-to-end approach is a great benefit to startups who are looking to be immediately aligned with QMS industry and regulatory expectations.

CONS

I liked least that we didn't start with ComplianceQuest from our humble beginnings.

Reason for choosing ComplianceQuest

We chose CQ over alternative solutions is because of the end-to-end Out The Box capabilities that are already aligned to QMS industry and regulatory expectations.

Reasons for switching to ComplianceQuest

Limitation to today's technology needs.

Vendor Response

We're thrilled to hear about your positive experience with ComplianceQuest and are honored to be your chosen partner for QMS. It's great to know our end-to-end, out-of-the-box capabilities have made a significant impact, especially in aligning with industry and regulatory expectations right from the start. We understand the importance of technology that keeps pace with today's needs, and we're committed to delivering just that. Thank you for trusting us over alternatives and for your enthusiasm about our solution.

Replied February 2024

Theresa

Mining & Metals, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2023

Compliance Quest Review

I like the program. Just wish that we were set up better and had more people interested in using it.

PROS

I like the ease of editing and upload and auto version control. The sign offs are very easy as well.

CONS

We are in an old version and I don't think we are set up well so there are a lot of errors and user functionality is lacking.

Vendor Response

Thank you for your valuable feedback on ComplianceQuest. We're pleased to hear that you appreciate the ease of editing, uploading, and version control. We're sorry to learn about the challenges you're facing in the older version. We're confident that you'll find significant improvements in our latest version. Your feedback is instrumental in guiding our continuous improvement efforts.

Replied October 2023

Ron

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

A complete eQMS package with amazing capabilities to integrate with other Systems as CRM, ERP & more

Great team to work with, always supportive.

PROS

All the CQ modules can be used out of box, they are very user-friendly and provides great dashboards capabilities to provide the big picture strategically. We have done customization on some of the forms or fields within the module(s) to give us that extra capability we need for better traceability, transparency and accountability.We have even integrated with our CRM /ERP to get insights from book to bill cycle. Truly, we are very happy using CQ not just as an eQMS but also giving our people complete visibility from end-to-end processes making them highly efficient and effective.

CONS

I believe in continuous improvement and there is always room to improve. So there are certain things pertaining to our business needs and we work continuously with CQ team to help add/improve those and they support that thoroughly.

Vendor Response

Thank you for your detailed feedback. We're delighted to hear about your positive experience with ComplianceQuest, especially the ease of using CQ modules and the extensive customization capabilities. Your commitment to continuous improvement aligns well with our approach, and we're dedicated to working with you to enhance and support your specific business needs. We greatly value your feedback and collaboration.

Replied October 2023

User Profile

Jordan

Verified reviewer

Warehousing, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Highly Configurable and Practice Changing

We found ComplianceQuest to be our best option out of over 8 in depth demonstrations and reviews of competitive software. After weeks of selection, we were not disappointed in our choice. We found CQ to be highly configurable to meet our unique business needs, but also challenged us to change they way that we do things to provide efficiencies and stay within the software. The dedication and support was excellent from the start and before we had even selected them, and remains consistent. We have few issues, and the issue we have had are resolved in little time. The only thing keeping me from 5 stars is the new lightning experience (not required), looks pretty, but has been both a challenge to learn and use. Our company is not a fan of it, and continue to use classic experience.

PROS

Highly Configurable and Challenged us to change our ways for efficiency and software features.

CONS

New Lightning Experience leaves a lot to be desired, but it is not required.

Reasons for switching to ComplianceQuest

Numerous Problems and Lack of features.