Provides comprehensive visibility across a geographically challenging portfolio.

Pros

As a fast-growing company with multiple sites, Gensuite enables us to see critical EHS data from afar. The best thing about Gensuite is that it is user-friendly for our team, encouraging accurate reporting and data from our front line users through intuitive interfaces. We receive great data from Gensuite, and to me, that's what matters most in EHS software.

Cons

One of the challenges we face using Gensuite is that we have to operate as a third-party contractor for another company that uses Gensuite requiring us to input data separately between both instances. To overcome this challenge, I suggest offering flexible EHS data integrations when operating as a third-party contractor.

Enviropacific's journey to digitisation with Gensuite

Our organisation was looking to initiate the transition of our system from the paper based collection of data to a digital solution. We came across Gensuite and knew at once it was the best fit for our business. The simple user interface coupled with a powerful back end means that our users get a system that is easy to use and the business gets a system that provides meaningful data analysis to help improve performance. From initial scoping through to implementation planning and ongoing support has been great, local support backed by global resources means we deal with a small team that understands our business who are supported by a global network of technical specialists able to resolve any issue.

Pros

The modular nature of the platform means the solution can be tailored to suit the business’ needs and this can be expanded over time. It also provides a cost effective step into the digital system space without investing in elements that the business is not yet ready for. The simple user interface, the dedicated App and the ability to configure the platform have provided us with an easy transition to the platform.

Cons

The initial configuration can be overwhelming as the back end of some modules have such an immense capability, whilst this is not inherently a bad thing, it can be daunting at first and can create a need for further development work once the organisations understanding of the application catches up with the capabilities of the platform.

Great System, great support

Very happy with our decision to engage with Gensuite and one of the best things i have found is there responsiveness to issues and questions and suggestions, its been a pleasure dealing the Gensuite team.

Pros

The customisation of the subcontractor management module, was a key deliverable for us and Gensuite did not disappoint.

Cons

As we work through implementation we have identified opportunities to do things better, such as better integration between plant and inspections forms and search ability of serial numbers for plant and equipment.

Powerful, but inflexible

The biggest complaint I hear from NBCU users is that Gensuite does not provide consistent and reliable data or perform as expected. Gensuite has the ability to manage a huge volume of data, and makes it possible to extract and analyze that data. Having said that, I often hear from users that the software is not very user friendly, and many employees frequently struggle with it. There are many features that you think the application would provide'that are just are not there. My company has spent thousands on custom programming with Gensuite, and then had to spend thousands more to try to get it to perform in a manner that is useable to the field workers. I am speaking specifically of the Mobile products. NBCU has spent over $100,000 so field personnel can conduct inspections while in the field'.so far these products have not worked in a consistent manner. This is frustrating to many workers that after struggling to get the apps to work, now refuse to use the mobile apps at all. Gensuite is a good basic system, but many features that you think the application would provide just are not there. Many at my company really just want the applications to 'work', they sometimes feel too much time and effort is made on reformatting the pages to make them look pretty, when these users just want consistency and easy functionality. Many of our users are infrequent users of Gensuite, so when you change things for the sake of change it is disconcerting to these users. Here's what I hear most: ' Metrics run from different reporting areas in Gensuite do not match ' Mobile applications not working together ' Offline not working ' Bar and QR codes do not work ' Why is Gensuite re-formatting pages again? ' Why do we have to 'pay' to get 'basic functionality?' ' Why does it take so long for things to be addressed or fixed?......then to hear Gensuite agrees it is an issue, and often the solution is a proposal or the issue is pushed to the forgotten land of Gensuite roadmap. Overall we are now unhappy with Gensuite and the reliability of the data, responsiveness to concerns, and functionality. Some of the tools are large and require a fair amount of customization to be useful which can be difficult at times and as a result we will start looking at alternative systems (even though we would prefer not to) if these issues are not rectified quickly.

Amazing product and team

The overall experience with Gensuite has been awesome! This teams works tirelessly to provide what I, as a customer, needs. They walk through every step with me in detail, ensuring that they are meeting all my needs and desires. If they, at first, can not provide whats needed, they do not give up. The pool resources and find a way. They always meet deadlines early and with little to no rework.

Pros

This team has been amazing in processing requests and providing guidance when a new feature is needed or a current feature needs to be altered.

Cons

I do not have any cons at this time for this team.