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Gensuite software

54 reviews(4.0/5)
54 reviews(4.0/5)

Gensuite provides industries with cloud-based software solutions on both desktop and mobile platforms. With the environmental, health and safety tools from Gensuite, organizations large and small can track their environmental impact, look after the health of their employees and manage the safety status of equipment as well as other important assets.

The Gensuite EHS Management suite covers other several program aspects, including audit and compliance assurance, environmental compliance, equipment maintenance, as well as safety programs and procedures.

Users can assess and manage risks, identify program concerns and improvement opportunities, quantify energy and resource savings, schedule trainings, perform program audits and more. Gensuite is available in 18 translated interfaces.

Supported Operating System(s):
Web browser (OS agnostic)

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54 Reviews of Gensuite

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  • Debra from C&S Wholesale Grocers

    May 2018

    Used for required training on workplace violence response

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    You set up a personal account to track your trainings and completion records. The company loaded required trainings into the portal and attached them to your name so it showed up in our personal training portal as a requirement with due date to complete. From the initial email requesting completion, there was a link to the specific training and you could open all attached documents & videos into separate web browser tabs. It was easy to access the training materials and videos and both PDFs and PPTs were able to be included. At the end there was an assessment process that allowed up to 10 attempts to complete with a designated percentage score accepted.

    Cons

    We had some initial glitches with the email communicating the link to the training not sending. Then, we had a glitch with the security code not functioning properly to let you set up a new user account. Once those were resolved there was no concern with how it functioned. I am unaware of whether this was a technical issue by my company or Gensuite.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gensuite, Gensuite

    May 2018

    Hi Debra, Thanks for taking the time to leave us a positive review. We are incredibly grateful that you took the time to leave us this note. Gensuite values customer satisfaction as top priority and we are committed to our customers. We look forward to continue providing you with a sustainable integrated management system that meets your specific training requirements and performance excellence needs. ¿ Corey Graves (Director, Customer Relationship Development) & The Gensuite Team.

  • Max from Delta Air Lines - Delta Global Services

    May 2018

    EHS software with really great functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Injury & Illness Recordkeeping functionality is really strong and is built around enabling a company to stay OSHA compliant.

    The other basic safety program and compliance assurance tools have everything necessary to run a basic EHS program digitally. Beyond that, there are many different tools and suites available to totally manage, expand, and improve an EHS program digitally.

    Our team really likes the ease of retrieving and seeing data and charts for analysis which makes our jobs so much easier.

    Cons

    Customization of the platform (if needed) can be difficult, slow, time-consuming, and expensive. The permissions and scope model can be difficult for new users and non-EHS professionals to understand and use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gensuite, Gensuite

    May 2018

    Max, We appreciate you taking the time to share your experience. It made our day here at Gensuite! We strive to offer the best solutions across enterprise risk management and compliance functions that are flexible enough to meet any business need ¿ large or small, anywhere and in any industry. We are excited and always willing to explore new and creative opportunities that simplify and improve the Gensuite user experience. In fact, we will be exploring more Do It Yourself features during the Gensuite conference this week and value your thoughts, input and ideas.

  • Martha from Parker Hannifin Corporation

    May 2018

    Great management tool to collect & analyze EHS data.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A rich and deep enterprise data set for injury and incident data. Systems to track corrective actions, near misses, compliance closures. Ability to enhance organization learning. Automated alerting systems for management staff.

    Pros

    Gensuite has tremendous flexibility and many features. Gensuite's ability to analyze information across a large enterprise adds value for my team. Gensuite also has great workflow capacity and wonderful customer service.

    Cons

    Not intuitive for first time users. The flexibility and number of features can have a flip side of increased complexity.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gensuite, Gensuite

    May 2018

    Thanks for the great review, Martha! The team at Gensuite is thrilled you¿re happy with our software solution and passionate customer service! We are honored to have you as our customer and enjoy our partnership. It is our priority to ensure that every customer has a robust, sustainable solution for enterprise engagement and operational excellence. We are excited to have you participate in the 2018 Gensuite conference this week and can¿t wait to share our ideas for how we can continue to make Gensuite intuitive and easy to use for first time users.

  • Rob from NAES

    Number of employees: 1,001-5,000 employees

    April 2018

    Overall, Gensuite has proven to be a valuable tool for our company and we utilize it more every day.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The comprehensive documenting of fleet data such as Events and Injuries allowing our company to leverage our assets for the benefit of our clients, thereby, maximizing our earnings while minimizing expenditures for the short, mid, and long term.

    Pros

    I value the ease of use as we have over two hundred (200) users/contacts in our organization utilizing Gensuite on a daily basis. The hierarchy of the software is logical and that allows for users to rapidly improve their knowledge of the system. If you possess even moderate computer skills you can easily utilize the Gensuite software.

    Cons

    We rolled out Gensuite to our fleet over a year ago and the screens we utilized are being replaced with new "Beta" screens. Would have preferred a better rollout of these new screens.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gensuite, Gensuite

    May 2018

    Thanks for the awesome review, Rob! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We are proud to offer a broad array of solutions across diverse operating profiles that allow us to serve our subscribers compliance and performance excellence needs!

  • Verified Reviewer

    Number of employees: 201-500 employees

    April 2018

    Excellent customer service, valuable application.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Peace of mind. Knowing all incidents are being recorded up to OSHA compliance standards is crucial to our operations' success.

    Pros

    Robust framework allows for excellent incident tracking. Compliance calendar is also very helpful, as is the inspection tool.

    Cons

    Can be difficult to use. However, the customer service is so good, that they set us straight by showing how certain tasks are performed.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gensuite, Gensuite

    May 2018

    Thanks for your feedback and I'm excited to hear that our solutions enable your company to achieve compliance and manage your risks through our integrated system. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

  • Diana from Danaher

    March 2018

    Strong customer support team. Modules well designed for EHS management processes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The modules we are using are designed with a similar work flows. Email alerts provide current status and reminder of actions. Mobil interface allows users same access when they are remote.

    Cons

    Costs to add additional modules and cost sharing programs when process improvements are designed and implemented.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gensuite, Gensuite

    May 2018

    Diana, Thank you for the excellent review and complimenting the Gensuite Service Delivery team on our commitment to customer service. I am happy to see that our comprehensive program and product offerings service your EHS needs! Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

  • Mary from Parker Hannifin

    Number of employees: 10,000+ employees

    March 2018

    Easy implementation of a new safety management system!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our company is now using one safety software throughout the company.

    Pros

    The implementation process was painless and we have trained our global company on several different modules developed especially for our company. The Gensuite team has been amazing every step of the way and continue to support our efforts daily.

    Cons

    What I like least about Gensuite is that there are too many options to get to the same destination. This is an issue with managing a global team everyone has a different way of using Gensuite

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gensuite, Gensuite

    May 2018

    Thank you for the kind words, Mary. We're so happy yo hear that the implementation went smoothly. We love subscribers and awesome customers like you. Thanks again! - Corey Graves (Director, Customer Relationship & Development) & The Gensuite Team.

  • Igor from General Electric

    March 2018

    Complete solution for EHS management and in continuous improvement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The tools work integrated making the data have sense in different perspectives of the process. Outstanding customer support and bug fixes, the "Help Me" feature provide an excellent and fast communication channel with the technical and administrative teams. System performance, availability and reliability are very positive points.

    Cons

    I have been using Gensuite since 2001 and the main "pain" for me and my partners is the interface not standardized/friendly between the tools, the "Recharge" initiative started last year was very important to improve the user experience and there is still a lot of opportunities in this area. Also about the UX, the mobile app is not very easy for some features and the usability could be more intuitive. Gensuite manages a high volume of data, however the reports available are not always easy to find/generate, beside that, these reports could be more customizable to deliver the insights directly in the tool avoiding the use of external tools - a BI initiative more robust will help.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Matt from Reynolds Consumer Products

    March 2018

    Positive experience, the help me process is bit of a struggle.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Inspection Tool, and Training Tracker have been very helpful in regards to tracking training and inspection tool has been key to the recent implementation of our audit process.

    Cons

    It would be nice to be able to generate automatic reports much easier. Also, we do have an issue, the typical response is a help me request that never really ends in a true solution.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gensuite, Gensuite

    April 2018

    Matt, thank you for taking the time to share your experience online. We are pleased to hear that two of our applications are meeting Reynolds¿ compliance audit requirements. Our goal is to provide best-in-class software and customer service, and to response to your needs and feedback quickly, efficiently and effectively. We will do some research into the HelpMe requests and make sure the appropriate corrective action is taken to address your concerns moving forward. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

  • James from Greencore USA, Inc.

    Number of employees: 5,001-10,000 employees

    March 2018

    The system is easy to use and has many features. Some reports are a bit hard to find, but once you

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    From and oversite (Corporate) perspective; ease of enterprise management, better data analysis and the ability to proactive manage EHS requirements. Local sites find it easy to use and more of a tool to help them, opposed to a "Corporate System" that we have to use.

    Pros

    Ease of use, options, look of system, e-mail notifications. It is a good system for a business with multiple sites that need a enterprise wide management system of EHS. It is great for tracking incidents, OSHA Logs. The Compliance Calendar and Action Plan are great tools for tracking proactive and reactive action to inspections, incidents and regular requirements.

    Cons

    The reports are a bit hard to find. Would be nice to have a master list of reports and then be able to select the one I want, instead of going to Injury/Illness, Dashboard, or Insights and analytics and hunt for the one I want.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Harold from Faddis Concrete Products

    March 2018

    This EHS Management Software provides a one-stop shop for all our EHS needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Gensuite is a one-stop shop for all our EHS needs. This enables our company to simplify our audits, which solidifies management and employee support. As a business administrator for my company, I can easily view what's happening at each of our plant's from our corporate headquarters. The applications we utilize are very user friendly. Lastly, we really like how most of the applications are integrated with others, for example; when you conduct an audit, you simply export those items to the action tracking app for tracking purposes.

    Cons

    For those in my organization, the applications take some time to get used to. Once this hurdle is overcome, applications work with ease.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gensuite, Gensuite

    April 2018

    Harold, thank you for the great review! We¿re so happy that Gensuite is able to meet your specific EHS needs. You can always count on our dedicated team to have extensive support experience and a commitment to produce and service excellence. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

  • Rob from Daifuku - Elite Line Services (ELS)

    Number of employees: 501-1,000 employees

    March 2018

    Provides comprehensive visibility across a geographically challenging portfolio.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As a fast-growing company with multiple sites, Gensuite enables us to see critical EHS data from afar. The best thing about Gensuite is that it is user-friendly for our team, encouraging accurate reporting and data from our front line users through intuitive interfaces. We receive great data from Gensuite, and to me, that's what matters most in EHS software.

    Cons

    One of the challenges we face using Gensuite is that we have to operate as a third-party contractor for another company that uses Gensuite requiring us to input data separately between both instances. To overcome this challenge, I suggest offering flexible EHS data integrations when operating as a third-party contractor.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gensuite, Gensuite

    April 2018

    Thanks for the awesome review, Rob! We work hard to meet expectation like yours, and we¿re happy to hear we hit the mark for you. We count ourselves luck for customers like you and truly do appreciate the suggestion for improvement. Gensuite foresees the next generation of compliance and management software integrating with various frontier technologies to connect workforce and management systems. We remain committed to working with Amazon to further enhance our capabilities. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

  • Charles from Wakefern Food Corp.

    Number of employees: 1,001-5,000 employees

    March 2018

    Easy to navigate, robust data mining, and great value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are able to combine field observations with data metrics in order to develop and implement more effective compliance programs.

    Pros

    I like the fact that I can start with a base application and have the opportunity to customize when needed.

    Cons

    It would benefit subscribers to have more details upfront concerning the support costs (i.e., how they will be managed, what they are used for, and what happens when their is a surplus at the end of the year, etc.).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gensuite, Gensuite

    April 2018

    Thank you so much for taking the time to write a positive review, Charles. We are pleased to hear that our product offerings can serve your business compliance and performance needs. We really appreciate you taking the time out to share your experience with us ¿ and we agree, information is power. We will make sure that the service team schedules time on the next call to discuss the business scope and support costs associated for Wakefern¿s business scale.  - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

  • Mary from Ingersoll Rand

    March 2018

    wesome tool! It is a one-stop-shop that stores 100% of all EHS data, and one all employees can use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What our team likes most about Gensuite is that it is one simple tool to manage all EHS and compliance needs, eliminating the use of multiple excel spreadsheets. Everything is connected which makes managing tasks so much easier - for example, you can easily export concerns into ATS for corrective action tracking.

    Cons

    Our team is eager to use Gensuite tools, though the only con is that you have to pay by application.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Mike from Hawkins, Inc.

    Number of employees: 501-1,000 employees

    February 2018

    Inflexible, expensive, and inconsistent.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helped us to realize exactly what we wanted in EHS software by noting all the things Gensuite can't do.

    Pros

    If your business is structured exactly like GE, Gensuite will work great for you. It does basic incident reporting well, and does a good job of managing action items.

    Cons

    The internal architecture of the software is inflexible. It will not allow you to make changes to forms. The user interface is ridiculously complex, and cannot be changed. After four years of use, my employees still complain about how difficult it is to enter information. If you want to make any custom changes, be prepared to open your wallet, and even then it still won't do exactly what you want it to. The user experience is so bad that Gensuite has become a joke for employees (when facing a challenging situation they say "it's still easier than Gensuite).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Gensuite, Gensuite

    February 2018

    Mike, Thank you for taking the time to advise of your experience with Gensuite. It is only through feedback such as yours that we are able to improve upon the service that we provide to our valued partners. We are disappointed to hear that your user experience with Gensuite hasn't been positive and are committed to working with you and the Hawkins team to ensure that Gensuite is configured in an easy to use way for your users and to support your goals and program objectives. Our VP of Customer Service and Delivery and I would like to have a call with you at your earliest convenience to discuss your needs and to put together an action plan for next steps. We will reach out to you via email to coordinate and look forward to speaking with you. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

  • Bart from Duracell

    Number of employees: 5,001-10,000 employees

    December 2017

    Gensuite is dependable & intuitive. The system is up 99.9% of the time and does what it needs to do.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    For us being a global company, Gensuite allows us to record our data in Dutch, Chinese, English, etc.which is very helpful. Everything you need for a global company is contained all on one platform. Whether an incident happened across the street, or an incident happened across the world in China, I have all the data all at my fingertips. For features and functionality, Gensuite has everything we need, and we can be a pretty demanding group. Displaying 15 different customized metric reports to a big, diverse group is critical. Gensuite is also relatively inexpensive compared to other systems.

    Cons

    Customer support can't come fast enough. We want help right away and sometimes it takes a week. Although, the fix always happens right away.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jason from Suwannee Lumber Company

    Specialty: Manufacturing

    Number of employees: 201-500 employees

    November 2017

    Gensuite electronic management system software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Gensuite is not the least expensive option for management system software. They do support the product and have a mind-set for continual improvement. Many different applications available make it likely there is something that will fit your needs.

    Pros

    Multiple applications available for use with similar design and features for uniformity. Ability to integrate multiple sites and locations. Cloud-based access to information and applications.

    Cons

    Product support has been lagging at times when there is a problem. Some applications do not have an easy way to find the path to what your are trying to do and can lead to extra time or steps being taken. This is especially true for situations where you may not need to perform the task routinely. Generally there is a lack of ability to customize for unique user preferences in an application.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • James from KAR Auction Services

    Number of employees: 10,000+ employees

    February 2017

    Gensuite's seamless transition into an existing EH&S program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's always easier to include software programs in safety programs when they are just being developed. Gensuite is able to accommodate new and existing EH&S programs due to an exception product, superb customer service and using the continual improvement process safety demands. Gensuite is able to strengthen an EH&S program within multiple industries and specializes in moving EH&S programs forward by providing valuable resources and tools necessary in any industry. Gensuites provides a blueprint for success with any EH&S program and provides the technical support needed for integration. Gensuite stands by their product by continual involvement after the sale is made and has provided excellent EH&S knowledge along with valuable EH&S tools.

    Pros

    Continual improvement.
    Moving prehistoric programs forward with technological advances.
    Transition into an existing EH&S program

    Cons

    Few bugs need to be worked within software

    Review Source: Capterra

  • Eric from NBCUniversal

    February 2017

    Long Time User

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using Gensuite for over 13 years. The basic app use is effective, but there is inconsistency with design. For example, the location of the SUBMIT buttons. They are not in a consistent place in every application. Sometimes they are to the right or left or center and top middle or bottom of page. Consistency of where to find certain functions is what makes navigating Microsoft product interfaces so easy. For example, I always go back to the File menu to SAVE and this is always in the same place in every application - excel, word, powerpoint. Gensuite needs to get to this level of consistency.

    Review Source: Capterra

    Response: Gensuite, Gensuite

    April 2017

    Eric, we want to thank you for choosing Gensuite as your EHS management solution for over 13 years and for your honest comments as a long-time subscriber. We have started a major initiative this year to update the interface and design of all of our applications that will address these needs. As we discussed recently, we are excited to show you this new and simplified layout, which will be standardized across all our applications. We look forward to hearing your thoughts on the new look soon as we drive to improve the consistency and usability our tools. - Andy Cox (VP, Customer Services & Development)

  • Catherine from Comcast

    Number of employees: 10,000+ employees

    February 2017

    Frustrations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There are several pain points that are not solved, or not solved in a timely manner. Our users are quite frustrated at times and we have no answers for them as to why they cannot run reports.

    Review Source: Capterra

    Response: Gensuite, Gensuite

    April 2017

    Catherine, based on our recent calls, it seems that the updates to your Gensuite support structure have helped to resolve the service issues you were previously experiencing. We are gratified by your latest feedback that your confidence in us has increased with these adjustments. We look forward to continuing to work with you on new projects and as you expand your deployment and use of Gensuite. - Andy Cox (VP, Customer Services & Development)

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