great good system good service good staff

Easy to use and basically idiot proof you can experiment if needed and learn as you go. The system is very kind to beginners. Once you know your way around you can get data entered very easily by just typing a few letters and the system will give you options so you dont have to be great of fast at typing. The modules link together and feed off each other very easily the more you play the more you learn to do and the quicker it gets done

Cant really think of anything because it is user friendly in all ways

Easy and intuitive. Reporting easy to use. Issues resolved quickly.

Software is intuitive and able to be used to the users individuals skills and knowledge

Some of the security features take a while to get used to and i would prefer it to be replication based such that it is available onsite when the internet is not available. Reliability of personnel entering information- not an INX issue, but is a nuisance.

visibility for a number of users and all from central locations or in the field.

the ease of use for our front end users from those that use it daily to those that use it once every 6 months.

sometimes the simple things are more difficult then they should be but many improvements have been put in place. and the other things is someone will have worked one way for ages and then in an update it changes and sometimes its only by trail and error you find the change and if it was working well before and we ask for the change to be bought back seems no cant happen. The time taken for some of the upgrades to fix known issues occurs, or that we will send support ticket with evidence and all the details to be told please send more which you do and either it cant be replicated its fixed itself or I found my own work around. can be frustrating when this isn't the only task I do in my role but takes the biggest chuck of my time. time for some of the big projects to be rolled out and even after suggestions from users are put forward they still aren't taken into consideration - Risk Register - Mobile App.

INX InControl has matured over the 8/9 years with some positive effect to our business and is showcased during many audits of our management systems with our Clients, Regulators and 3rd Party assessors. The full implementation of the system took longer than expected mainly through a reduced uptake / engagement from senior management. This is an internal issue. The system can deliver but requires drivers and champions at various levels.

If set-up properly, the event management system can be fully utilised for many types of events. Important aspects include getting the workflows correct to have an effective process through until verification and close-out. The system has many features that are interconnected to help with developing an organisations risk profile. Level of utilisation of these features does come down to training and managements drive to engage the system.

1. Integrating all events with a Risk Register is complex and requires set disciplines to implement correctly. 2. Performance Dashboard(s) seem to be limited in comparison with other systems currently on the market. 3. Cost structure for adding additional modules including maintenance support services makes the product less attractive, which makes your customers want to look at alternative systems. 4. Cost of additional modules is a barrier. 5. The presentation of standard Reports is not aesthetically appealing.

Once the product is configured the way you need the product works flawlessly. As an administrator when ever I have had any issues with the product the IT support team have always been very helpful. Also the team at INX are more than willing for you to provide input regarding what you would like to see from the product in future releases.

Makes reporting and management of Events very simple. Having workflows that can be customized based on numerous triggers makes for some very specific and smooth Event management. The ability to set up automated notifications (again based on specific triggers), and automated reports ensures that the right people are kept up to date in a timely manner. The customer service I have received from the INX IT support team has been second to none, they are always very willing to help and they are very knowledgeable regarding their products.

There is minimal scope for custom fields on the various tabs that make up the event management, however keeping in mind the price point of the product this was not unexpected. Setting the security permissions is more difficult than it should be especially when you have users numbering in the hundreds.

Correctly implemented, controlled data input and verification would result in an effective business tool. Our version of InControl does not. Poor support by INX. Plenty of Sales personnel, negligble support personnel. Would be reluctant to refer anyone to INX.

Integration with other products - InFlight and InTuition

Very poor technical support for the software. Numerous requests for assistance to rectify historical security and workflow issues never eventuated. Expensive support and maintenance annual charge that delivers very little.

We have database access (we host it) so it makes it easy to interrogate our own data. Quite a good level of configurability. High level of integration with the rest of the WFM offering (as you'd expect), with the exception of the Moodle bits in InTuition.

The ability to tailor the notifications is sub-standard. We have not got V5 yet and from what I can tell it's not going to be much better. The ad-hoc reporting capability is not too sophisticated. It's just based on tables or very simplistic views. We can write our own DB views BUT I have not found a way to leverage them in the ad hoc reporting. (To be fair, I have not asked) It does not have from what I can tell the ability for us to write GUI or graphic reporting (again, I have not pursued that so happy to be advised otherwise)

Easy of use for a large integrated system. Email notifications available to all without having onerous set up for all users.

The risk register is a critical element and yet it has a really poor user interface and very limited functionality. It only just met our needs a few years ago and has not been improved. We are actually revising our risks outside of the software and manually updating. INX is incapable of supporting Projects risk management and this is a major opportunity for the software, especially wiht the billions of dollars of infrastructure being built under our risk management requirements. Too many constraints on how we want make improvements to workflows. We have attempted to create a new Mgt of Change workflow but we have been forced to maintain very manual processes. We are looking at moving another platform. Reporting is difficult.

This is a significant improvement to our previous paper based system and has allowed for increased capturing and reporting of health and safety events.

There is a generous capacity for system administration to meet our needs, and the ability to capture a wide range of information.

There has been a poor uptake by staff, who perceive the system to be difficult to use. We have also received a poor quality of service over the years from support staff (relating to upgrades and improvements rather than day to day assistance).

Provides performance visibility across all areas of operation including Regional performance.

Common database accessible to all employees across our business; interface with InFlight and ability to add-on other INX products into a common database, reducing duplication of data.

Presentation of certain standard reports without having to run them through Excel Spreadsheet ; Security options in protecting personal data;

Very positive, they can get a little busy at times, especially when a new package is deployed but overall I have had a great experience with the INX team.

I like the intuitive nature of the software, most people with limited to no training can work out how to enter events. You are able to set up mandatory fields, this ensures the user enters all the required data to enable you to manage and report on events effectively.

The training can be a little rushed, it would be good to have the training packages refreshed.

As mentioned previously

This is our "one stop shop" for tracking and managing our safety in the company. It is our source of truth across our four operational sites in Australia and allows for a high level of consistency in our reporting.

In comparison to other products in the market - it is on the higher scale in terms of price. Would be good if it would integrate seamlessly with SAP and SuccessFactors.

Saves external certification audit hours/days.

Makes reporting easy, Assigning actions with due dates. Injury management function is good. Easy to deliver safety stats. Checklists are easy to set up.

Unable to use the lead indicator function as the outputs (charts) are poor. Setting up the risk register is complicated and additional training isn't free.

Customer services has been great. The support I received to make Workgroup changes was excellent.

It is simple to use whilst being highly capable. I find the software intuitive.

The user interface is a tad bland. Could do with a facelift.

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The intray can simplify each persons requirements and responsibilities in the system. The workflows are highly configurable.

Customizations beyond the administrator abilities are restrictive and costly. There are restrictions on notifications that can be configured. No simple way to keep inactive people's names removed out of all areas of the system (reports, security etc).

It is is hard to get users to engage in the system as they find the mobile app and user interface complex and hard to use. initally the reporting provided some great outcomes as we did not have the information before but unless the information is getting into the system easily that reporting gets watered down

Functions are in an abundance - The right data is being captured

User Experience is not great. It is hard to flow through the data required to capture incidents.

It can be set up for whatever Lead and Lag indicators you need and what data you require for the purpose of collation and reporting requirements, to ensure compliance is met.

The reporting parameters and the background information necessary for giving access and authorisation levels

None

Large range of functionality the suite covers many business needs Large range of functionality the suite covers many business needs

Large range of functionality tries to be everything to everyone. Poor customer service, inability to deliver promised functions, versions

It is much better than a previous system we used

Very intuitive, easy to use. Great to have everything in a central place for auditing. Keeping people accountable with actions to improve safety.

Nothing. That really comes to mind because it works well for us.

The functionality is good, however, as our version is outdated 4.6 we require a lot of updating. All aspects are covered in Safety.

It is a bit cumbersome and now has been split into two with InForm taking over stakeholders and obligations.

Good support staff. Easy to deal with.

Good support team. Good event logging...

Not highly available Security around different browsers. Lack of documentation for Supporting features and application

Streamline the company HSE/Safety related reporting process, improve quality system as a result.

Turn reporting into a very simple way, having workflows that can be customized based on company needs. Very good customer service support.

Sometimes the user interface is not very friendly, it gets a bit confusing. Some of the features take a while to get used to.

quality audit and secuity access

Pros: Report filter selection is easy to use and user access is simple. Overall very easy to use . Good to have the export feature so user can export data.

Cons: Most of the time have server issue. Subcontractors and staff most of the time complain and need to raise a ticket about slow performance. This is a big issue. If slow, doesn't matter how good it is, one day no one wants to use it if it takes too long to run.

Running different reports of training, frequncy rates etc and breakdowns of the individual areas or sites.

When inputting training, it is required to be uploaded/entered into different sections of the program.

it's always available on line desktop and app.

not intuitive, needs more forward thinking, does some great things but only goes half way, GUI not user friendly, modules don't always link, some simple items are missing - such as meaningful notifications