INX InControl vs Silvertrac Software

RATING:

3.5

(26)

INX InControl has 26 reviews and a rating of 3.46 / 5 stars vs Silvertrac Software which has 284 reviews and a rating of 4.67 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.5 (26)
4.7 (284)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
3.5 / 5
4.5 / 5
Customer Support
4 / 5
5 / 5
Functionality
3.5 / 5
4.5 / 5
Last Review Written
May 25, 2022
November 14, 2023
Pros/Cons
  • Pros

  • Turn reporting into a very simple way, having workflows that can be customized based on company needs. Very good customer service support.
  • Quite a good level of configurability. High level of integration with the rest of the WFM offering (as you'd expect), with the exception of the Moodle bits in InTuition.
  • Cons

  • Can be frustrating when this isn't the only task I do in my role but takes the biggest chuck of my time.
  • There has been a poor uptake by staff, who perceive the system to be difficult to use.
Read all user reviews
  • Pros

  • It is easy to use and integrated well with what we were previously using.
  • The reports are customizable too.) And customer service has been AMAZING.
  • Cons

  • If a guard accidentally hits the wrong title under the reported issue section they can't go back and fix it to the correct one.
  • The photos are not always clear, most are blurry and unfocused.
Read all user reviews
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos