The customer service is excellent. KPA is easy to use and navigate through. The platform offers multiple tools such as the training module, equipment, and QR codes that help us utilize one enterprise-wide solution. The offline functionality is critical for our field operators to submit incidents and inspections in areas that have limited to no service. KPA is very easy for administrators to build and make updates to the system.

The user interface, ease of use for administrators! Most importantly, the exceptional customer service!!!

Not HIPPA compliant. Would like more functionality with building reports and adding more capabilities with building rules within the forms.

Good experience and has made training compliance much easier for our business

The product is versatile and easy to use

Sometimes when technical issues or items that will make it easier for our business, takes some time or added to "wish" list from developmental team.

Very good, have held weekly calls with [SENSITIVE CONTENT HIDDEN] since deciding to move forward with iScout and our QMS.

Support. Currently working close with iScout team to implement iScout as the primary database for the Quality Management System (QMS).

The hesitation for proposed/potential new development.

I have used this for over 6 years.

Easy to use and to assign training and to use it on tracking g of incidents.

At this point in time, I really don't have any.

Great forms repository. It has great prebuilt training modules available to the consumer to assist in creation of a general training program.

Some things are not very user intuitive. I wish the training aspect worked more like an LMS with enrollment and detailed tracking of classes taken.

Great service, easy to use software. Everyone has had good feedback so far.

The ease of use for the administrators to be able to create forms that fit our company and each individual operation.

Some of the organizational structure and work flow has been challenging. We also have a uniquely structured organization, so I understand that is a factor.

Anyone can use it and use it comfortably.

Haven't discovered any areas that have not improved the use and accessibility of the software.

I liked the ease of being able to find documents vs physically filing them.

Just takes a while to get to learn the features. A form import would be nice.

What I like the most is that you can track so much information. You can set up alerts to employees to complete tasks that would normally be done on paper.

It can be a bit daunting when creating forms or adding equipment.

So far, so good

Ease of watching the safety videos and doing the quizzes.

Duplication of material make for some videos to be monotonous.

Overall I have been pleased with iScout particularly the 2020 lessons that can be created. This has allowed our department to convert virtually all of our traditionally required, instructor led courses into electronic and digital versions that can be completed by employees without having to reschedule trainings, make up missed trainings, etc. All of our safety meetings, onboarding training, and compliance training is accessible electronically and is available 24/7 for our employees.

In my role, I like the ease of use to develop and create new trainings for our employees. Training is vital for our employees and iScout has given me the ability to convert current trainings into electronic versions of them for employees to complete. Additionally, we are exploring the option of going totally electronic and digital for the onboarding of new hires at Select Energy Services and having the ability to customize training via 2020 is allowing us to make this a reality. I also like the ability it allows me to schedule and assign designated trainings for certain locations, lines of business, etc.

Currently, I do not have any cons concerning this software. As issues are presented I work close with the development team and we have developed ways to resolve any issues that I had.

iScout has been fantastic for us and all of our clients. We use this system daily and never really run into any major problems. It is very easy to use and the customer service is perfect if you do run into any issues. it truly can make a difference in the companies safety expectations, and culture that it may be trying to enhance. Wonderful system and would recommend every single time to anyone who may ask about it.

It is very easy to use. I recommend it to anyone I come in contact with who may ask for a system like what iScout offers. The things you can do with it for your company is fantastic. I have not seen a system that can offer what iScout can offer.

I have yet to really run into an issue with iscout that is something that negative to remember. If anything, I would like the ability to be able to import multiple photos in the forms we use during our audits. Right now you have to select one and then go back in to select another. That is really the only negative I could come up with.

Injury and vehicle collision reporting are almost instantaneous with the forms available via a smart phone. Just about everything safety related is housed in one easy to access location that can be updated and distributed company-wide in minutes.

The system is extremely user-friendly and you can customize everything to suit your needs. Their are plenty of form templates covering a variety of areas to choose from which are very easy to customize or you can build your own. You can track all of your training and certifications in one area and set expiration alerts to the certification holder and management. The best feature is that all of our safety policies, procedures and guidelines as well as a host of other information is accessible to every employee, anywhere via their smart phone.

Although pulling data for reports is fairly easy, the graphing capabilities are limited and cannot be cut and pasted into custom reports.

Overall, iScout has been a very helpful tool for congregating all of our inspections/forms/reports that are filled out on a day-to-day basis.

iScout is one of the easiest programs to manage. Whether you're building new forms, or pulling results of forms submitted, it is all very user friendly.

I wish parts of the software could be a little more sophisticated. The question fields are pretty basic, not for collecting in depth, intricate data. It's really designed to just be an electronic form tool, not a robust data collection software. I also wish there was a little more on the analytical side with the trending, it only allows you pull to trends on each individual field. Building analysis reports really has to be done outside of iScout.

There are countless features within iScout that I can rave about, but one of the most helpful features for me as a business owner is the ability to receive reports and updates regularly to my email inbox. For example, I receive an emailed pdf report every Thursday showing me which drills and inspections are up to date and which ones are overdue. This gives me peace of mind and helps me manage my business with little effort! I can instantly take action if needed to ensure the drills and inspections are completed right away if they show up as overdue.

This really isn't a con...the sky really is the limit with iScout! There are so many features and options for customization, which makes it a bit overwhelming. The customer service is OUTSTANDING, and iScout has been incredibly helpful breaking it down for us to help us get started. We are working through one section at a time to build it out and make it work for our needs.