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KPA Flex vs SolarWinds Service Desk

KPA Flex vs SolarWinds Service Desk

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Overall Rating
4.8 (127)
4.6 (574)
Ease-of-Use
4.7 / 5
4.6 / 5
Value for Money
4.8 / 5
4.5 / 5
Customer Support
4.8 / 5
4.6 / 5
Functionality
4.6 / 5
4.4 / 5
Last Review Written
September 5, 2024
December 18, 2024
Pros/Cons
  • Pros

  • The software provides easy to use documents they have a lot to choose from and can be complete customized. The training 20/20 is also an awesome compliance tool to help the overall safety program.
  • I have recommended this software numerous times without reservation. Our company also won the prestigious North Dakota Petroleum Council award based on the use of technology in safety.
  • My favorite aspect is how easy it is to customize to fit my needs and operations. The ability to adapt the application has allowed me to perform tasks not imagined by the developers.
  • Cons

  • I have yet to really run into an issue with iscout that is something that negative to remember.
  • How it organizes somethings is hard to understand when searching.
  • The only issue with the software is that there is no one stop shopping.
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  • Pros

  • Our staff are way more happy and have their own self service portal, which they did not before. We no longer have to manage an on-prem solution, so we are happy.
  • I love the asset integration and that it can pull warranty info ... that's huge. I liked the cost of it great bang for the buck.
  • The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive.
  • Cons

  • I haven't really found anything I dislike. Our previous solution was that bad.
  • The menu system when going between global settings in the "setup" and general service desk settings is a bit confusing. I constantly bounce between the two menus to find what I am looking for.
  • Sometimes the agent will report software that no longer exists on the device. This can cause some inaccuracies.
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Pricing Range
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Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2023

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos