CRIO

RATING:

4.5

(19)

About CRIO

CRIO is a health tech company delivering comprehensive clinical research solutions for pharma, biotech, research sites, and academic research centers to streamline regulatory workflows. As the leading eSource solution for sites worldwide, CRIOโ€™s unique architecture delivers aย singleย point of data capture, eliminating the need for costly and delayed manual re-entry into EDC.
CRIO managing appointments

CRIO Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for CRIO

1 - 5 of 19 Reviews

User Profile

LA

Verified reviewer

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2017

Super efficient, friendly support, proactive company focused on site needs & industry demands.

The time spent in clinic and entering data has been cut to less than half. We are continuing to learn about all of the functions of this software and have not been dissappointed in anything yet. The capabilities are endless and the cost is affordable. Big pharma should jump at the chance at having real time data available. This has been a game changer at our site. We only have 2 coordinators so we were limited in our study load. We have doubled our study load within 6 months of starting with CRIO. You will not find a single system that offers all that CRIO does and for the price too!

PROS

This is the creme de la creme of clinical research software. There are so many modules and training that it will take some time to get used to but you will never be sorry. If you seriously commit to learning and using this system you will save so much time from capturing data real time to decreasing errors and deviations. I absolutely love the reponse time from the CRIO team and the "live chat" feature has saved our site from having any major meltdowns due to the learning curve. Our site is almost completely paperless thanks to this amazing software. Comments from CRA's : "this is the wave of the future" "your site is so far ahead in the game, why aren't all sites using this?" " what is it called again?" The game changer for our site was the financial tracker module. We are a small site so using Fresh Books, an EMR, a CTMS, and entering data in respective EDC's took an incredible amount of time... time wasted entering data trifold and trying to track what we are owed vs paid & costs to our vendors , study staff etc. Major bonus points for this system that our site was not looking for was the recruiting module. This system is truly a one stop shop. Better is efficiency in what we do, how we do it, without compromising the integrity of the data. Data entry errors across multiple systems compromises data, creates queries and wastes time. CRIO does interface with other data systems making data entry at the site occur one time. Imagine that!

Jill

Research, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

If you can believe it, It just keeps GETTING BETTER

We have found their platform to be very user-friendly and it helps with every aspect of managing a clinical study at our site. From patient recruitment to invoicing for a final payment they cover everything for us.

PROS

I originally signed on to Clinical Research IO three years ago for an eSource solution. Since then I have switched to their CTMS solution, eRegulatory solution as well. We also started using their Recruitment module, texting/calling solution, and patient stipends. EVERY MODULE is fantastic. What I believe is their strongest suit, however, is their customer service and dedication to continued quality and enhancements. They keep adding to their services and really are a "total solution" company for sites.

CONS

The final piece I'd like to see from them is eConsent.... but I'm told that's coming so I'm very much looking forward to this solution.

Reason for choosing CRIO

Clinical Research IO seemed to flow better and was more intuitive to us than RealTime.

Reasons for switching to CRIO

I wanted one vendor (and one sign-on) that handles everything. That way our whole system "talks" to each other and each job duty is housed in the same system- making our overall workflow so much more efficient.

Derek

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed August 2021

Bugs Bugs and more Bugs

The software has not lived up to the expectation, and their growing price point has made it a thorn in the side of their long-time customers.

PROS

This software has a clean user interface and the price point was lower than most competitors.

CONS

CRIO was new to the market when we signed up. They promised routine and frequent updates to improve the software. What we got was prioritizing poorly planned and implemented useless features over fixing the bug and issues in their core product. The e-regulatory is almost completely useless.

Reasons for switching to CRIO

Price and e-Regulatory Features

Vendor Response

Hi Derek, Thank you for your response. My name it Tony Sciucco and I'm the Director of Customer Success here at CRIO. We'd love an opportunity to connect with you directly regarding your feedback and have a more in depth conversation. Could you reach out to me directly at tony.sciucco@clinicalresearch.io to set up a time to speak? Thanks and looking forward to connecting. Tony

Replied August 2021

Donte

Pharmaceuticals, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Clinical Researcher Life with CRIO

PROS

The patient monitoring, financial management and using one systems to streamline our process has main our operation run more efficiently.

CONS

Making the change from paper source and using the CRIO platform entirely was the hardest adjustment. It was the same with making the change from paper charts to EMR.

Reason for choosing CRIO

We decided on CRIO based on the systems ability to integrate with all aspects or our organization. The platform functions in an inclusive capacity that integrated all clinical research areas (i.e. regulatory, clinical coordination, quality assurance, CRO monitoring, contract management).

Jodi

Research, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Seamless record keeping at the tip of your fingers

PROS

CRIO is very user friendly, comprehensive, and easy to implement. We were able to train staff and begin utilizing CRIO 100% within 3 weeks of purchase. Cumbersome tasks, such as charting are now streamlined, allowing us to become more productive and better concentrate on our patient population.

CONS

The eReg function is cumbersome and not quite as user friendly as the rest of the CRIO software. It would be great if it had the same look and feel as the majority of the suite, and if it were not billed separately.

Reasons for switching to CRIO

Clinical Conductor was not user friendly AT ALL. We were 6 months in and still unable to implement it!