OpenClinica

RATING:

4.7

(37)

About OpenClinica

OpenClinica is a clinical data management and electronic data capture solution designed to help medical institutions capture electronic data and streamline clinical trials using electronic case report forms (eCRFs) and a drag-and-drop interface. For patient-reported outcomes, patients can respond to forms and surveys on any device of their choosing. Physicians can collect patients' information using responsive mobile forms and share operational reports with team members. Organizations can create multiple treatment groups, label drug kits with randomization codes, and sort trial lists based on age, sex, test site or electronic case report forms (eCRF). Using OpenClinica, professionals can view operational data in the form of bar charts, graphs or key performance ind...

OpenClinica Pricing

Contact OpenClinica directly for pricing information.

Starting price: 

$1,000.00 per month

Free trial: 

Available

Free version: 

Available

OpenClinica Community Edition Dashboard
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OpenClinica Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for OpenClinica

1 - 5 of 37 Reviews

User Profile

Vanessa

Verified reviewer

Research, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

OpenClinica for Investigator led Clinical Trials in the UK

PROS

Easy to create and update forms for data collection

CONS

Automatic scheduling is a bit limited, however this is planned to be updated soon

Reason for choosing OpenClinica

Overall value, together with compliance and support

Ranjan

Medical Devices, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Moving in the right direction

Overall switching to OpenClinica has brought numerous benefits to our data collection methods. The learning curve for some employees has been steep, however, a few months in I can claim that it was worth the effort. I look forward to whatever new features/updates OpenClinica team has planned in the future.

PROS

OpenClinica offers a wide array of features for electronic data collection. Specifically the customizability of the forms and events when designing a survey has benefitted us immensely. Additionally, the OpenClinica team members work hard to both understand what their users need and proactively update the software with new features.

CONS

Sometimes there are minor delays on some customer support requests.

Reason for choosing OpenClinica

We were impressed with features that OpenClinica had and that they were planning to roll out. Our quality folks were also very happy with steps taken by OpenClinica to maintain a high standard of quality.

Reasons for switching to OpenClinica

Old software with limited features and an outdated UI. No GDPR compliance. Newer version was priced extremely high.

Vendor Response

Thank you for your review and candor Ranjan. We remain steadfast in our mission and passion to reduce complexity while maintaining powerful capabilities.

Replied November 2020

Bethany

Research, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed November 2022

An honest review

I loved building the study. The options for designing forms are diverse, though some of them require learning additional skillsets to be able to implement, which they don't explain to you in the training. The design tool is lacking but once you get the hang of designing with the spreadsheets there are a lot of possibilities. Many queries cannot be sustained easily by their build in data validation system and you will need to use an external querying system to appropriately manage all the data. This would have been good to know from the beginning. They charge you for training hours but require you to use them within a certain timeframe or they expire. It's a use it or lose it thing. I don't remember that being a thing until the last year and I really don't like it at all. If I pay for the training hours that I'm forced to by in certain hour blocks of time then I should get to use them whenever I need them, not in a window of time that OC thinks is reasonable. They are paid for. The customer service people are always friendly and helpful. Some training sessions go really well, especially when you are with someone hire up on the support team, but there have been many sessions where the trainer is referring to a manual to instruct me on my question and I lose a lot of my "training hours" waiting for them to figure it out and then pass on the information. I'd prefer to just have the manual and figure it out myself.

PROS

I love the diversity in the form design. There are a lot of great features and possibilities that can make a very sophisticated form/study.

CONS

The built in edit checks/constraints are very limited in what they can do. The stuff they have is great, but the ability to do cross-form logic checks gets very messy, very fast and for some of the most simple data. You have to use a separate system to access the database for reports and full audit details called Insight and you have to pay extra to use that with your study. It's the only way to find and send reports to sites/safety teams that do not have access to Insight. The automated survey invitation tool is a mess. The system easily breaks and invitations do not get sent out as expected and the means to test this for accuracy is very difficult so you feel like you are setting up a tool blindly that is most expected to fail. The sites get very frustrated and do not trust the software to help them keep their visits on track and completed as expected. We have also run into problems where participants can access surveys too early. There has been a lot of clean up work we've had to do and a lot of hours spent trying to find all the errors since the querying system is limited in it's design to pretty basic edit checks. Cross form date checks are not at all easy and very much needed to quickly catch the system errors that happen. The randomization tool is pretty sophisticated but it also costs extra and whenever you need to do updates to the tool it's a much more difficult process then simply publishing it to test. This also adds layers of difficulty to the testing.

Vendor Response

Hi Bethany, We appreciate your feedback (both positive and negative). While we feel like it should have overall warranted a few more stars, we'd like to offer some assistance and clarifications: Even though most customers who use the survey tool find it to work exceptionally well, knowing how best to configure it for a particular use case is important. Our support and customer success teams are always happy to discuss your particular use case and provide guidance on best practices. We are making a number of enhancements to the way calendaring-style logic and notifications are configured, which I suspect may help with your particular study design. We will reach out to you directly to make sure you understand how to optimally apply the capabilities that exist today, as well as the new ones coming soon. OpenClinica offers extensive documentation online to help customers successfully build and run studies. As you commented, our support, professional services, and success teams are always ready to lend a hand! Training can be consumed within 6 months, which for most customers is quite reasonable. We are usually happy to provide an extension to this timeline if requested, however. Thank you for you continuing to trust us with your studies for the past 14 years. We are all looking forward to an ongoing, successful partnership with valued customers such as yourself.

Replied November 2022

Krister

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Why I cannot live without OpenClinica

I have worked with OpenClinica for more than 15 years and loved how it has developed

PROS

The ease of set up a new study and the management functions

CONS

I cannot think of anything, have worked with clinical studies my entire professional life and used any tool on the market and OpenClinica has resolved all the issues.

Reason for choosing OpenClinica

We had already used the free version of OpenClinica when we decided

Reasons for switching to OpenClinica

Cost and ease of set up including all the tools that has developed since. We started with the open source version

User Profile

Andrew

Verified reviewer

Research, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Powerful form designs that compete with products ten times the price.

PROS

Having worked with OpenClinica and other EDC systems for several years, OpenClinica puts all the others to shame when it comes to customer service; their team bends over backward to help train, explain and fix. The software is continually improving based on user feedback. The forms are very powerful and have almost every feature you might need: conditional display, modern responsive interface, touch friendly, lots of question types, conditional requirement, programmable notes to users. The new version (OC4) is considerably easier to develop than OC3: no coding required, if you can write Excel functions then you can use even the moved advanced features. SDTM compatible examples of the most common OpenClinica eCRFs are readily available. It's much cheaper than alternatives and has some features that I have only seen on the most high end products: question libraries, one-click deployment, advanced user inputs (eg drawings, VAS), localisation features, customisable ID generation etc.

CONS

The older version (OC3) requires coding experience to make the nost of it. I recommend avoiding OC3 and using OC4 instead.

Reasons for switching to OpenClinica

OpenClinica was much easier to use maintain and change that bespoke software.

Vendor Response

Thank you for your review Andrew. It's great to hear from a seasoned data manager. We appreciate your acknowledgment of our team's diligent work toward greater usability and capability.

Replied October 2020