About TrialKit

Crucial Data Solutions (CDS) has provided electronic data capture (EDC) software for the past ten years and CTMS software for nine years. CDS is the first company to offer truly affordable, cutting-edge study management tools that deliver value far exceeding the cost of the software. This value is proven by tens of thousands of CDS platform users managing thousands of studies on all seven continents for sponsors conducting studies across multiple therapeutic areas and for all phases of clinical trials.

Crucial Data Solutions’ SaaS, cloud-based platform consists of its globally-proven, web-based data collection and trial management interface known as TrialKit, as well as its corresponding companion mobile application, TrialKit, available on iOS and Android devic...


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27 Reviews of TrialKit

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(17)

17

4 stars

(8)

8

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

June 2021

User Profile Picture

Margaret from Circuit Clinical

Verified Reviewer

Company Size: 11-50 employees

Industry: Pharmaceuticals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2021

Rapid Turnaround Time and Phenomenal Customer Service

Pros

It's not required that you hire a programmer to design and implement eCRFs with this system. The training and customer service team is so incredibly helpful. I was able to turn around an entire study's EDC setup within 3 weeks of getting contracts signed.

Cons

Each time I've identified a pain point or a feature that I would like or wanted to work better, it was updated in the next release. I don't currently have any unmet needs.

Response from Crucial Data Solutions

Replied June 2021

Hi Margaret, Thank you so much for leaving this nice review of TrialKit. Our team is happy to hear you've been pleased with our customer support and that you were able to accelerate your study startup. We always appreciate your feedback on the platform and hope to support any of your future studies! - Your Partners in Research, The Crucial Data Solutions Team

November 2017

Jerry from FUEL Studios, Inc.

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

GREAT Tool for Web Based, Mobile, and Wearable Clinical Trial Data!

We've been able to tap into the world of mobile and wearable technology in clinical research!

Pros

Clinical Studio and TrialKit have helped FUEL Studios, Inc. provide even more great tools for our clients. The feature we like most about this platform is the native ability to run on Smartphones, Tablets, and Wearables as an App. It creates a fast and intuitive experience for sponsors, clinicians, and patients. The user interface is modern, and fun for users to use from any location. The Clinical Studio support team has been great to work with too! They have always supported our team in numerous ways, and eagerly receive our suggestions for software improvements. Good people. We're thrilled to have this platform as one of the solutions we can offer to our clients!

Cons

Though this platform has the ability to create reports and easily pull data, we're hoping to see the complexity of these features grow. For example, creating graphical reports or reports with calculations. We're also hoping we could easily query all study and system data to find specific situations. In the times when we need more, it is very easy to export data to work with outside reporting tools. Or, ask the support team for further information!

Response from Crucial Data Solutions

Replied March 2020

Hi Jerry, thank you for such a wonderful review! It's exciting for us to see our mobile and wearable technology be put to use in studies as it continues to become a growing tool in the clinical research industry. We're grateful for your feedback. Because of customers like you, we're able to add valuable enhancements to Clinical Studio and TrialKit, so be sure to keep your eyes peeled for new reporting features very soon! - Your Partners in Research, The Crucial Data Solutions Team

October 2019

Craig from Wayne State University, TNP2 Lab

Company Size: 2-10 employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

1.0

October 2019

Full of Bad, Buggy Programming

Dealing with Clinical Studio and, by extension, the support staff has been a lesson in abject frustration. It is one of the most bug-filled, poorly written programs I have ever had to deal with. At this point though, I have poured hundreds of hours and thousands of dollars into setting up our data management within Clinical Studio, so it's essentially too late to switch to a competing EDC. No doubt many users are in a similar position to my own, allowing Clinical Studio to offer such a sub-par product with little to no repercussions.

Pros

At first I believed Clinical Studio was rather flexible and had lots of functionality. Unfortunately, the more I've used it, the more I've discovered that it is full of undocumented limitations (such as certain Conditional Logic types not working with certain Field types, for no clear reason) as well as hollow functionality (such as a button to copy and paste Conditional Logic from one Field to another Field in the TrialKit, though the button doesn't actually work).

Cons

The fact that most of the bugs and problems that I've run into with Clinical Studio are not new, yet are still not fixed, is infuriating. Often, when I contact support they tell me that they've seen the issue I'm describing in the past, and suggest a work-around for it. This "solution" only addresses the symptom, not the underlying problem (bugs in the developers' programming), and does nothing to prevent the issue from happening to myself or someone else in the future.

Response from Crucial Data Solutions

Replied October 2019

Craig, Thank you for the feedback in this review. As President of Crucial Data Solutions I take all feedback seriously and view it as a learning opportunity for our company. I also appreciate you taking time to speak with me on the phone last week upon first learning about your frustrations. I've shared our conversation with our team and I know everyone is committed to providing you with more insight, support and guidance that I expect will have a positive effect on your experience with CDS. With over 10,000 global users and overwhelming positive feedback, your situation is an outlier for us. Software inherently has bugs and challenges; how we address them is what we've been lauded for by the majority of our customer base. Unfortunately, we haven't done an adequate job in your case, so I plan to be personally involved to make sure we can set you up for success. I look forward to supporting you moving forward and to a successful launch of your upcoming study. Jeff Rogers

March 2020

Alice from Catalyst Clinical Research

Company Size: 51-200 employees

Industry: Biotechnology

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Review of TrialKit

Overall, TrialKit is a great product. With it's ease of use, time from study start to go live is a smaller window of time than other software I have worked with. Customer Support is quick to respond with professional, personal care taken to address any issues I encounter throughout the life of my studies.

Pros

As a study builder, I have found TrialKit easy to use from study start up through archival. Form building, study visit schedule set-up and conditional action programming are fairly quick and user friendly. Also, if needed, online help information is concise and thorough. The process to go live, migrate to an updated version and lock/archive are simple to perform and navigate.

Cons

One feature that could use improvement is Report Builder. Currently, it is not robust enough to generate custom reports of data in the system. It is mostly a data dump and it would be nice to have some added features where the user could add logic to the reports to give the customer a better and more robust output of their data.

Response from Crucial Data Solutions

Replied March 2020

Hi Alice, Thanks so much for taking the time to review TrialKit. It's wonderful to hear you've found the platform easy to use and beneficial to your study start-up processes. We value your feedback on the Report Builder; as a technology company, we're constantly working to deliver the most efficient and effective technology available to the markets we serve. The input we receive from our users allows us to continue enhancing TrialKit and the overall experience for users everywhere. - Your Partners in Research, The Crucial Data Solutions Team

January 2017

John from ONCOtherapeutics

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Clinical Studio Turns a Complex Oncology Study into a Manageable and Customizable SAAS Solution

Let me start off by saying Clinical Studio's customer service is the best. Cody and Paul in particular have been invaluable. They provided all the necessary training to build our studies, made potentially challenging data migration a breeze, and often respond within minutes to our email and text questions. They incorporate new features as we need them and seem to have great synergy between their development and support teams. They treat us like a partner versus a customer and we love that. ONCOtherapeutics (CRO) specializes in oncology-related studies that require several hundred case report forms clinical research sites must complete for every subject throughout the course of each study. Being able to create and reuse templates and then adjust them as needed has saved us from time-wasting manual duplication. Their study builder, which works on the desktop browser or as an iPhone or iPad app, is a simple drag-and-drop user interface and also allows for flexible conditional actions (e.g. hide or show fields and validate or compute data entries). Both sites and subjects can use their iOS apps to complete study forms. Their value proposition is constantly improving and we are grateful for their partnership.

Pros

Drag-and-drop interface and reusability of forms.

Cons

Too many confirmation windows to click on but pointed this out to them already so it may not be an issue by the time you read this. ;)

Response from Crucial Data Solutions

Replied March 2020

Thank you for your review, John! We understand how complex oncology studies can be, so we're glad Clinical Studio helps streamline the process for you and your team. Your feedback is very valuable to us - we use it to continually make enhancements to the software. Looking forward to building more studies with you! - Your Partners in Research, The Crucial Data Solutions Team