--- title: "Encyro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Encyro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Encyro is a good fit for you!" source_url: "https://www.softwareadvice.com/electronic-signature/encyro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [File Sharing Software](https://www.softwareadvice.com/file-sharing/) / [Encyro](https://www.softwareadvice.com/electronic-signature/encyro-profile/) / Encyro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/electronic-signature/encyro-profile/) Reviews # Encyro User Reviews ## Reviews summary - Overall rating: 5.0/5 - Total reviews: 49 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 48 reviews (98%) - 4 stars: 1 reviews (2%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The icing on the cake is that it's also the lowest priced of all that I've used. - The developers are constantly working to add features to their platform, all without raising the price. - Clients can easily send me files right from a link in my e-mail signature and I can send files securely straight from Outlook, too - All without a huge cost or setup. ### Most mentioned cons - seems complex to explain account set up to clients - I do have some insurance carriers who either will not or can not open my secure emails. ## Encyro customer reviews Showing reviews 1-25 of 49 (page 1). ### Seamless Solution Meeting my Business Needs - Overall rating: 5/5 - Reviewer: Veronica S. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Seamless, affordable encrypted solution for transmission of confidential information. Templates also cost effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use. Now use the E-Sign facility along with the usual encrypted email. When signatures are required, my clients find this very convenient (and easy to access etc). Notifications & 'audit trail' are also good features. #### Cons To date, I have experienced any issues with the platform, so there is nothing I can say I don't like. #### Reasons for choosing Encyro Cost effective, diversification, functionality --- ### A must for secure sharing! - Overall rating: 5/5 - Reviewer: Meghan S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was easy to set up, easy to customize, and easy to teach clients to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I love this product. I needed to provide a way for my clients to easily upload secure documents to me and this solved my problem. It also allowed digital signatures which makes it even better. #### Cons So far, I haven't found anything I dislike about this software. #### Reasons for choosing Encyro After doing a few trials, Encyro was the program I chose for ease of use and price. --- ### Great for secure attachments - Overall rating: 5/5 - Reviewer: Ben H. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Very easy to get up and running and with plugins for the major email software it's pretty much set-and-forget. Which is what you want, especially in a team. The fact that the person receiving the secure e-mail is not required to log in or create an account is excellent. #### Cons The upload pages feel a little dated, but that's a minor niggle. #### Vendor response Thank you for the review! Replied March 2023 --- ### Flexible features, low cost and superb customer service. - Overall rating: 5/5 - Reviewer: Kent G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered We are a small psychology practice and use Encyro to do all our signing of intake documents. It was a relatively easy process to take all our paper documents and convert them for online signature. In addition, we only need to send such documents out a couple of times a month and the cost of other systems seemed prohibitive. Encyro allows us to use the system at the small scale we need with the support required to make it work for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is flexible and adaptable for our needs. In addition, the customer support from Encyro has been incredible, and every time I have run into a roadblock setting something up they have been able to resolve it. I have rarely used any online product with this level of customer service. As a small business owner this is really a necessity for me as I dont have in-house technical support or an IT department and have to do this work myself. #### Cons I really struggle to come up with anything I don't like about the system. Clients are typically unfamiliar with the name Encyro so I usually email them in advance of the signature request to reassure them that it is not spam. But in about two years of using the system I have had almost no problems with it. #### Reasons for choosing Encyro Better price, ease of use --- ### An Awesome Product At An Unbelievable Price With Responsive U.S. Based Customer Support - Overall rating: 5/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Awesome! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was searching for (a) an e-sign solution (b) that offered ID verification using KBA via SMS (c) that met all IRS e-signature requirements (d) and offered responsive, U.S. based live, non-automated customer support (e) at a reasonable price (f) with a free trial (g) without requiring annual auto-renewal and hijacking my credit card info. Encyro met and exceeded all of these requirements. PLUS Encyro included secure encrypted uploading, downloading, and storage of documents at a truly substantial cost savings over what DocuSign and Adobe had been charging me for e-signing alone! AND THERE'S MORE! While I was testing the service (before I even subscribed), I offered a suggestion regarding the e-signature audit trail information to their customer support team via email at 11:00pm, and within 50 minutes I had an emailed response from a real live human being that was actually responsive to my inquiry (not a bot generated off-topic auto response like DocuSign and Adobe force their customers to endure). AND within 13 hours from my first contact with them I received a second email informing me that my suggestion had been presented to their engineering team who thought it was a good idea and would implement it "soon". AND 2 hours later my idea had been implemented and was already live! When was the last time you made a suggestion to a software company that was actually considered and implemented ever, much less being considered and implemented within 24 hours? AWESOME #### Cons To date I've not had problems with their product / service. Encyro may be a less mature product than the DocuSign and the Adobe e-sign products but I've been told by Encyro's tech support team that they are working on implementing some of the extra bells and whistles that Encyro does not offer yet. As a professional tax planner and preparer I find that Encyro offers a solid e-sign product that does all that is required of it, is compliant with a broad spectrum of international rules and regulations relating to e-signatures and conducting business electronically as well as the more specialized requirements of the US Treasury and the IRS, and offers a number of what to me are additional benefits to my initial e-signature needs such as secure and encrypted document transmission and unlimited secure and encrypted file storage. #### Reasons for choosing Encyro Encyro offered all the necessary product features, a very reasonable price, superb tech support, and sweeping government and regulatory compliance including US Treasury and IRS rules and regulations; other products that I examined fell materially short in one or more of these categories. #### Reasons for switching to Encyro Overall solid product quality and features, superb responsive and live U.S. based tech support, and a very reasonable pricing structure. --- ### Great Tool for Sensitive Info - Overall rating: 5/5 - Reviewer: Aneisa C. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My tax software offers all of the items that Encyro does, but they aren't nearly as easy to use. I will continue to use Encyro for all of my accounting and file sharing needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I use Encyro to communicate with tax and bookkeeping clients. It's easy for parties on both ends to use. I don't hesitate sending confidential information in messages and clients feel relieved knowing they can share sensitive information safely. #### Cons It was easy to incorporate into my business, but the one thing that I'm not crazy about is how the contacts files are organized and how the messages are viewed. It would be helpful if the interface was more like that of actual email. #### Reasons for choosing Encyro Ease of use #### Vendor response Thank you for the review. More flexibility will be coming in the way the files and message are displayed by next year. Replied September 2021 --- ### Great product...could be improved on - Overall rating: 5/5 - Reviewer: Kevin O. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Like it a lot. they seem responsive with any issues and do look to improve services over time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like Encyro a lot. has used other and they always have tech issues while Encyro does not. Encyro also seems to improve over time such as adding the e-signature feature this last year. The one area that would need improvement is audit trail which is why I can only use for tax clients and not for financial clients (strictly speaking). #### Cons Audit trail is not something available and would be helpful for security aspects. #### Reasons for switching to Encyro others had technical issues while Encyro does not #### Vendor response Thank you for your kind review and support. Audit trails are available on the Settings page in the Compliance section. Kindly review these instructions to view the available audit trails - https://help.encyro.com/article/104-how-do-i-see-my-account-audit-trails-activity-logs (go to help.encyro.com and search for "audit trails"). Please do let us know if you were looking for some other or additional information in those trails. E-signature audit trails that record e-sign related information are saved along with the signed document. The above settings option is only needed for your account activity audit trails. Replied September 2021 --- ### Wonderful Tool - Overall rating: 5/5 - Reviewer: Tina P. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The ability to securely transmit tax and financial information with clients has been a tremendous benefit and time saver (especially during the pandemic). Add in the ability for tax clients to e-sign their documents... they don't have to come in person... I LOVE Encyro, I don't think I could do without it now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to transfer tax information in a secure environment is priceless; add in the ability to capture IRS approved digital signatures - it's a winner! #### Cons I have used it quite a bit this last tax season and adapted to using it how it is, I have not given much thought to what could be improved, as I was very happy to find it! #### Reasons for choosing Encyro Price and capabilities #### Vendor response Thank you so much for your review and support! Replied September 2021 --- ### Simple Soluiton To A Complex Problem - Overall rating: 5/5 - Reviewer: Ron A. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were getting quotes from file sharing providers and secure email attachment vendors in the thousands of dollars which included funcitionality which was overkill for what w e needed. Encyro was easy to set up and manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very easy to use when interacting with clients. No need to send passwords to clients who forget how to login. #### Cons I'd like to have an email I send through Encyro show up in my Sent mail insetad of needing to login to Encyro to find an email I sent. #### Reasons for choosing Encyro Tremendous value for the product and an easy to use solution. #### Reasons for switching to Encyro We had an accidental data breach or possible breach. #### Vendor response Thank you for the review and feedback. The encrypted emails are purposely not saved directly to the "sent Items" folder because the email folders (including the Sent Items folder) tend to get synchronized to all your devices where you access email, including your smartphone or home computers. We want to avoid the sensitive information from being stored on those devices. If using the Outlook Addin, you do have the option to see a copy of the sent notification in the "Sent Items" folder and then simply click the Decrypt button to view it (you do need to be logged in for that). There is an option to save the message to a PDF file as well in addin versions v1.29 and newer. Replied September 2021 --- ### I often recommend Encyro! - Overall rating: 5/5 - Reviewer: Alicia K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm an occupational therapist that contracts to schools and has private clients. I initially started using Encyro for secure messaging with my private clients. The two main reasons I chose them over other HIPAA-compliant messaging services is because they don't require clients to make an account to access their message, and the price. I use it less for private clients now that I have an EMR with secure messaging, but Encyro allows me to include a link on my website so that prospective clients can communicate securely with me easily. I have found it useful beyond this though. I use it to share personnel data securely with my payroll service when I hire someone new or they need to change their tax forms--since it has social security numbers on it. I also use it to securely send reports to schools where I contract. While I've mostly used it for business, I have used it for personal reasons too. If I have to share something like a bank statement with another business this has come in handy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros no account needed for clients, price, ease of use #### Cons I would like to be able to create a folder to store communications from people who are no longer clients. #### Reasons for choosing Encyro Hushmail required clients to have an account and I wanted to avoid creating any more steps than necessary for my clients. Virtru, to be truly HIPAA-compliant with a Business Associate Agreement, was not priced affordably for a small business at the time. #### Vendor response Thank you for the detailed review and the suggestion to separate out the communications from people who are no longer clients. We are adding a feature to archive messages (in addition to the delete function already available): that will let you clear out the primary view but still retain a copy of the old messages. This feature is expected to be available by early 2022. Replied September 2021 --- ### Encyro - Overall rating: 5/5 - Reviewer: Mike K. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive. I am at my one year anniversary of using Encyro, when I was considering it's use, I sent many trial secure emails to various customers and clients and asked for their input. They found it pretty simple to use from their end and I've had no complaints during the year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The ease of use. Depending on the time of year, I send many, many emails to clients and customers with sensitive, personal information. I also like that they can reply with a secure email. #### Cons I do have some insurance carriers who either will not or can not open my secure emails. In every case there is a workaround in that the carrier has their own secure system that can be used. #### Reasons for switching to Encyro I was encrypting attachments with acrobat and either calling or sending additional emails with the passwords. Encyro seemed easier for my clients. #### Vendor response Thank you for your kind review and for sharing your clients' experience as well. Some insurance companies have automated systems to extract attachments from emails and those only work if the file is sent as an email-attachment (not a secure method). Glad to hear that they do provide their own secure option in those cases. Replied September 2021 --- ### ENCYRO is the cost efficient for secure document sharing and collecting KBA signatures - Overall rating: 5/5 - Reviewer: Assel I. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great so far, except for the cons I mentioned. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it is easy to use, customizable saveable templates and KBA compliant signatures #### Cons It would be nice to have sending history organized better, now it is hard to track what was send. So better dashboard like CRM would be nice, when you click on client (not by email) and you can see the history #### Reasons for switching to Encyro Pricing #### Vendor response Thank you for the review and your continued use. Your feedback regarding the document history is very valuable for us. We will continue to improve the documents view and also add more flexibility to organize it in different ways. Replied September 2021 --- ### Super product - Overall rating: 5/5 - Reviewer: Christine M. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Encyro has been an excellent addition to our office. There has been ease of mind that important information is being shared with in a secure and safe manner. Thank you Encyro! #### Cons Did not feel there was anything I did not like with your software #### Reasons for choosing Encyro best value for the money #### Vendor response Thank you for the review! Replied September 2021 --- ### Secure email - Overall rating: 5/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very Good and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sending and receiving secure email is very important. I have confidence in using Encyro. My customers find it easy to reply. It is a cost effective way to help me in u business. #### Cons Would like to get periodic emails on the uses of Enyro and its capabilities. #### Reasons for choosing Encyro Recommendation #### Vendor response Thank you for your kind review and for your suggestion. We will try to set up an email series that addresses more use cases and capabilities. In the meanwhile, please feel to use our help website (help.encyro.com) and reach out to support for suggestions on any specific workflows you wish to achieve. Replied September 2021 --- ### Great value, save time too. - Overall rating: 5/5 - Reviewer: Billy V. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I can send secure email just like regular email by clicking on the "secure send" button. Other software that I used forced me to go through many steps, worse yet, it then also forced the recipient to set up the account, etc. which makes it a hassle for busy clients. #### Cons I wish the Encyro would be more generous with the attachment size, or allow the file to be stored on the server to be download by the recipient. Sometimes, I have to send multiple emails because of attachment size limitations. #### Vendor response Kindly note that the file size limit for Encyro secure messages is 5GB per file. Multiple files can be attached This applies when you send from your account login at www.encyro.com. The files are saved at Encyro servers for recipients to download. On the other hand, when you use the Encyro Outlook Addin to send secure directly from Outlook, then the Outlook application imposes limits on the attachment size, that are much lower than 5GB. In this case too, the file is stored on Encyro servers for recipients to download (it is not sent via email servers for security reasons). Replied July 2019 --- ### Comply with legislation and protect your data - Overall rating: 5/5 - Reviewer: Tiago O. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a zero knowledge encrypted mail. With full HIPPA compliance #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the zero knowledge encrypt and decrypt. I need the data to be encrypted because I send health data and also receive from patients. No need to install any software. Upload page makes possible for patients to upload. #### Cons The mail archive could be more ui friendly, meaning there should be an i.proved search feature #### Vendor response Thank you for your kind review. The current search feature can search on message content, contact names, and file names. We will continue to improve it. Replied September 2021 --- ### Great service for business - Overall rating: 5/5 - Reviewer: Mili T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great! I would love for their technical team to help us customize some functions if that is a possibility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Encrypted email service that referring doctors and patients can use to send us documents. Minimal issues in the last 2 years Great customer support #### Cons If the message section can be customizable so we can ask the referring doctors for specific fillable fields. Right now, they sometimes forget to send us patient's email or phone number as they free text in the message section. I would also like more messages to be seen on the dashboard. --- ### Well-deserved rave review! - Overall rating: 5/5 - Reviewer: Jerry S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Ten thumbs up. Yeah, I know that's not possible but if it were, they'd deserve it! We expect this to be a long-term relationship #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm a relatively new user but in the short time I've been on board, I've come to love this software! I use it primarily to have clients sign documents, including some that require KBD. The process is simple, straight forward, intuitive. Customer support has been very prompt and very helpful. I've used a few other similar services in the past. They were all a mixed bag as far as my clients were concerned. So far, we're batting 1000 with Encyro; everyone loves it. The icing on the cake is that it's also the lowest priced of all that I've used. #### Cons We've only been on board for a month or so, but we haven't encountered anything negative yet. Frankly, I doubt we will as we're already using it to the extent we signed up for. #### Vendor response Thank you! Your compliments are much appreciated, and will keep our team excited to add more useful features in the months and years to come. Replied April 2026 --- ### Great platform & Great Customer service - Overall rating: 5/5 - Reviewer: Fatima M. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great experience with encyro, the platform is secure, user friendly and make sharing confidential documents quick and hassle free. My clients find it easy to use. Great customer service, always responsive. Highly recomended!! #### Cons So far all is good, I don't have anything that I dislike. I will need to learn more how to use the passwords. --- ### Must have for CPA firms - Overall rating: 5/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does everything cheap and good, the signature handling is excellent, as is the file upload from clients. Next I'll start using their invoicing which is cheaper than QuickBooks, and integrated. #### Cons No complaints, even customer service is good and quick. Honestly I'd recommend this product to anyone handling files or signatures with outside parties. #### Reasons for choosing Encyro Price, 2 factor authentication/IRS compliance. #### Reasons for switching to Encyro Price, and the ease of 2 factor identity authentication for IRS eFile Authorizations. #### Vendor response Thank you for your review! Replied September 2025 --- ### Encyro:Exceptional and Underrated Service - Overall rating: 5/5 - Reviewer: Esayas A. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I do not frequently review services; however, Encyro is special; that is why I am reviewing it. It has been a fantastic platform that delivers exceptional services and utility while remaining largely under the radar. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is convenient, reasonably priced, and finally, I understand they have knowledgeable customer support. #### Cons Its name-Encyr, #### Vendor response Thank you for the generous review! Replied September 2026 --- ### THE best secure client communication tool at a very reasonable price! - Overall rating: 5/5 - Reviewer: Heather N. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Encyro secure platform is an incredible value — I’d happily pay twice as much for it or more. It fulfills so many needs, all in one affordable software from developers very responsive to their customers. There’s nothing better! The developers are constantly working to add features to their platform, all without raising the price. I love that I can contact their support & get a fast response from someone in the U.S. I’ve been using Encyro for several years, and it just works. No glitches, errors, and next to zero downtime. THIS is what a cloud service should be! #### Cons Nothing now. It used to be a bit clunky, but not now — it’s smooth & modern & has all the features one could want! #### Reasons for choosing Encyro Value, customizability. Encyro seemed to work well for tax preparers especially, which was primarily what I needed at that time. #### Reasons for switching to Encyro Adobe Sign limited the customization & forced me to do things their way. Plus, it wasn't cheap. My practice was way too small for them to care about, but with Encyro, I can get to a real person for help if needed, submit suggestions, and watch them appear in the software! #### Vendor response Thank you for your kind review. Your suggestions for improvements or changes are always welcome! Replied November 2024 --- ### Encyro the excellent solution for this CPA - Overall rating: 5/5 - Reviewer: Justin T. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience. I can quickly and easily send my clients documents with permanent future access to all documents I have sent them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program has a fairly short learning curve. When I finish a tax return, I can quickly upload it to Encyro. When I press send, the client receives an email notifying him/her that a document is available for download. I can included a note the length of my choosing which will be viewable when the client goes into Encyro. I can also includ a note the length of my choosing that will be visible on the notification email. It allows me to set up templates for both of these notes. The software can serve as a simple file transfer mechanism and also as an client account for permanent storage. When the client receives the notification email, he/she has a choice of using it as a file transfer (with no access to other docs that have been sent or will be sent), or setting up an account to allow for future access to all documents that have or will be sent. There is a setting where I can force all clients or the other. I have the setting set to require the client to open the account because I want them to have permanent access to all documents I have sent so I don't have to send them ever again. Customer support is very responsive, and they take into account all of my suggestions for improving the system. I have used them for several years, and several upgrades have been released incorporating many of my suggestions. #### Cons They recently launched esignature capability. It is a good feature, but one problem is that there is an esignature button that the client sees when he goes into Encyro. Unless I have created an esignature document for the client to sign, the button is useless. The client does not know that and will sometimes click on it thinking they can initiate an esignature document. I would that feature happen (which I think will), but in the meantime something needs to be done with that buttom so it does not mislead the client. (I have pointed out the problem to support, and I am sure it will be taken care of.) Also, when you send a client a document, it goes into their account and I have no access to their account. If I send a document that needs to be corrected or is in error, I have no access to their account to delete it or do any housekeeping. I have to simply send another document with a note that the previous one is in error, and they can delete it themselves if they so choose. This is not a big problem, but I would like to have access to the client accounts for housekeeping purposes. #### Reasons for choosing Encyro I spent a lot of time looking at a host of options over several years, including portals. Encyro was the best fit for me. #### Reasons for switching to Encyro I did not actually switch. I have kept Delivery Trust (Identillect) for one time file transfer purposes. Delivery Trust is strictly a file transfer service and it does a great job of that. Encyro offers the ability for my clients to set up an account for permanent storage, which is really important. A few clients don't want that, and also I need to be able to use file transfer for one-time transfers that I don't want to have cluttering up Encyro with a permanent account. #### Vendor response Thank you for your detailed review and for your suggestions. The option to retract a previously sent document will become partially available with our "Delete for all" feature but it will only delete the message for the recipient if they have not read it yet. The ability to do more housekeeping on the client's account is something we need to design for (have noted this new requirement). The ability to e-sign an incoming document without a request is also on our list. Replied September 2021 --- ### Secure and affordable. - Overall rating: 5/5 - Reviewer: Maria M. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered It is easy to use, you can add security for signatures and to login. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I like price and how easy was it to use. #### Cons Nothing really. I liked it overall. I recommend it. #### Reasons for choosing Encyro Price and security. #### Reasons for switching to Encyro I was trying different products and I liked Encyro the best for the price. #### Vendor response Thank you for your kind review. Using the latest technologies, an advanced cloud infrastructure, and more modern and efficient operational processes allows us to provide a high quality product at a lower price. Replied November 2021 --- ### The best secure HIPAA compliant email on the market - Overall rating: 5/5 - Reviewer: Cindy O. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I couldn't have a business or run my business without Encryo #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use, the ease of setting up. Access to support whenever needed. #### Cons Nothing-This is the best I have used and I have used several that cost 4 times as much as Encrto #### Reasons for switching to Encyro Cost and the other company was difficult to work with. Didn't care about my business #### Vendor response Thank you very much for the kind review. We will continue to strive to add more and more useful features. Replied September 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/electronic-signature/encyro-profile/reviews/?page=2) --- Encyro Reviews, Pros and Cons - 2026 Software Advice