About eSign Genie

eSign Genie is a web-based digital signature platform for businesses of all sizes. The tool allows organizations to add documents, send it to signers for e-signatures and finally archive them. eSign Genie offers APIs that help users integrate the solution with company’s website and other business applications. 

eSign Genie offers a collaboration feature that allows multiple team members across the globe to work on a single contract document. Documents can be started from scratch or users can upload their own documents. All document versions are managed by eSign Genie, and the software also keeps a document history track to note the changes made by each user.

Other features offered by eSign Genie include reusable template creation, email not...


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Supported Operating System(s):

Web browser (OS agnostic)

256 Reviews of eSign Genie

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(232)

232

4 stars

(19)

19

3 stars

(3)

3

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 256 results

November 2019

Dane from Boundless Tax

Verified Reviewer

Company Size: 1 employee

Industry: Accounting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

November 2019

No Other Services Fit our Needs until eSign Genie

Pros

eSign Genie allows tons of customization. We are an accounting and tax practice and send documents frequently for both our own purposes (contracts, engagement letters) and documents that need to be filled out and forwarded to the IRS and other tax authorities. These documents need real signatures, not the type-written signatures that most eSign software lets clients use. With eSign Genie, we can limit our clients to only have the option to draw their actual signature, allowing us to use this for more documents than our previous solution. Also - I cannot speak highly enough of eSign Genie's Pay-as-you-Go plan. Most eSign providers no longer (or never did) offer this type of plan, and it is perfect for my type of business that doesn't necessarily need to send hundreds of documents per month. I pay a $10 fee for 5 documents at a time, and they don't expire. When I run out, I just "top up" with 5 more documents at a clip.

Cons

I really haven't seen anything negative about eSign Genie as of yet. The only small issue sometimes is the speed - I've had a few clients say that it is sometimes slow to load, but it's infrequent - so not enough of a problem for me to look elsewhere. (Trust me, I have already looked elsewhere and was utterly dissatisfied!)

Reasons for Choosing eSign Genie

Their customization level and pay-as-you-go pricing - nobody else offers the pay-as-you-go tier for small businesses! I thank eSign Genie for continuing to offer this!

Response from eSign Genie

Replied December 2019

Hi Dane, Thank you for taking the time to leave a detailed review. I am happy to announce that eSign Genie has overhauled, tuned and upgraded our database resulting in 3 second maximum load times on every screen of our application. Searching for a document is now instantaneous. eSign Genie has always focused on having an Easy-to-Use, Legally Binding and Comprehensive eSignature Solution. We now have the fastest eSignature Solution too! --> eSign Genie DevOps Team

February 2020

Terri from Haisha Insurance Services Inc.

Company Size: 2-10 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Easy to use

Overall I have been highly satisfied with all aspects of eSign Genie.

Pros

I have tried multiple document signature programs before selecting eSign Genie. From the beging the formating of the program allowed me to set up and send documents with ease. The one-on-one training has been helpful to learn more about how I want to use the program. Everything is straightforward and easy to find. You can track your document through the whole signing process. For the most part my clients have found the signature process has been easy to use.

Cons

The one thing that I least like is that we can not control the font that the final signature is. The signature box can be made different sizes but there have been times where I have had to tell client to resign because they signed it to small to read.

Reasons for Choosing eSign Genie

Easier to use and we preferred the formatting.

September 2020

Karambir from Gong Tones Incorporated

Company Size: 1 employee

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

CFR 21 Part 11 Compliant Document Signatures With Extra Features

The team at eSignGenie was very helpful both before and after purchase and their overall support was far superior to both Adobe and DocuSign despite the other products being more established. To be clear, I am a one-person shop and we aren't generating a lot of review like some companies might be. The team at eSignGenie treated me with respect. When I had an issue, they always had time to discuss and debug whether it was coding-related or more technical such as when we had trouble due to the configuration of our SSL certificate.

Pros

The visual editor was superior to those provided by Adobe and DocuSign! In addition, we needed to be able to respond programmatically to a document being signed and eSignGenie offers this in the form of webhooks that can be fired at various points in the document-signing process.

Cons

It is difficult to edit a document once it has been deployed. The best solution I have found is to edit and redeploy which requires copying and pasting the resulting URL into the calling software routines.

Reasons for Choosing eSign Genie

eSignGenie provided a more affordable price point for an equivalent feature set than the other products and their pre-sales support team treated me with respect.

September 2017

Candice from A+ College Ready

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

September 2017

Easy, Great Customer Service, Secure!

Easy, secure document signing, eliminating the need for keeping up with paperwork and snail mail!

Pros

Easy to use, private and secure, quick! This service is great for our organization that needs several signed forms per 500 people. eSign has an address book that makes sending multiple documents to the same person easy. I'm excited to use the bulk feature and send personalized documents to several clients at once

Cons

I wish executed (signed) documents were a bit easier to organize, but there is an option to download all files to your computer or dropbox. I'd love to be able to edit the title of a document after sending. The search function isn't the best, but easily navigated around by zooming the screen out and clicking "show all". eSign seems like a small startup that doesn't have the manpower to accommodate larger companies. Great for small businesses that don't need bulk sending!

Response from eSign Genie

Replied November 2017

A Plus is one of our smallest customer. Since we are appreciative of all our customer big and small, our team has spent hours providing you support above and beyond our call of duty like organizing your signer data from your other systems into Excel. Just to clarify, our system will not be able to support bypassing of esignature laws which may be frustrating for you but eSign Genie software and team will simply NOT help any client bypass esignature governance and compliance policy. We also don't support clients extract data from your other systems or helping with personal computer programs. Again, we thank you for being a customer and please contact support if you have any issue that eSign Genie software does not handle. If you want more automation, you can use our API offered under Enterprise plan. We are always available to support via chat, help desk ticket and via phone.

August 2020

Pedro from One Step Beyond Productions

Company Size: 1 employee

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Great software!

I was looking for an alternative for another website that I could integrate with my WordPress site. I found this and played around with it using the free trial. I made some adjustments along the way to make sure everything lined up, and got my template exactly the way I wanted it. Since I only sign a couple of contracts a month, I went with the pay as you go plan which works well for me. I would definitely recommend this to other small business owners.

Pros

It was easy to integrate with my WordPress site!

Cons

None that I can think of at this time. So far it's worked well for me.