About eSign Genie


eSign Genie is a web-based digital signature platform for businesses of all sizes. The tool allows organizations to add documents, send it to signers for e-signatures and finally archive them. eSign Genie offers APIs that help users integrate the solution with company’s website and other business applications. 

eSign Genie offers a collaboration feature that allows multiple team members across the globe to work on a single contract document. Documents can be started from scratch or users can upload their own documents. All document versions are managed by eSign Genie, and the software also keeps a document history track to note the changes made by each user.

Other features offered by eSign Genie include reusable template creation, email notifications and assignment of third-party editing rights. Contracts and other confidential documents are encrypted using 256-bit encryption. The solution is UETA, HIPAA, FINRA and ESIGN compliant to ensure a high level of security.



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Supported Operating System(s):

Web browser (OS agnostic)

128 Reviews of eSign Genie

Average User Ratings

Overall

4.84 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(113)

4 stars

(12)

3 stars

(2)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 128 reviews

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August 2015

Chris from CX Holdings LLC/XC Property LLC

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2015

service above and beyond!

I have used different e-signature sites for the past couple of years. Not a big user, dozen or so times a year. I have a small real estate business so I need to have leases signed etc. There are 3 areas that distinguish one e-signature provider from another in my experience: price, customer service quality and availability, and site security. In these three elements, eSign Genie is superb and superior to all others I have tried. For site security, they have more built-in layers of protection and precautionary measures than their competitors (this does make their software slightly more complex to work with, but it's not hard to pick it up) For price, they offer paid packages, as all others do, but they also provide a free option. I'm sure it doesn't have the bells and whistles of the paid packages, but it does the trick just fine for simple documents signings ' and free is a great price. For that alone they deserve to be applauded. But what really sets these guys apart, is their standard of customer service. Truly impressive. Quick example of this. I sent out a document. Notifications came in as the tenants signed. Then a notification saying the document is executed available for download. I open my account and the document is there, along with a separate security certificate, which I opened first. I then opened the executed document. Only to find it was blank of any signatures! So I either have to re-send the document to my 4 tenants and tell them to sign again. Or I can try to reach out to customer service and ask what happened here and can you pull my document out of cyberspace? Now this is happening on a Saturday morning mind you. As I hope not bother my tenants, I decide give their customer service a try. Sent an email, thinking I might hear back from someone on Monday with what can be done. Couple hours later I get a reply from eSign Genie. Mahender Bist writes to say our technicians are checking into this, give some time please before you re-send your document. The next day, Sunday now!, I get another email from Mahender. Our technicians have recovered your document and discovered what caused your glitch. Please check your account and thanks for your business. First time user, free user, writing customer service on a Saturday, problem resolved on Sunday. So no Mahender, it's me that wishes to say thanks - to you and your team for your astounding service standards and fabulous software service provisions.

December 2018

Tom from MemberGate Limited

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

eSign Genie

Like many family owned eCommerce businesses, we have a large reach. The internet allows us to contract with clients all over the globe, but paperwork is a massive draw-back. Having looked at several 'big name' services which were riddled with bloatware and priced accordingly, I was happy to finally discover eSign Genie - with it's straightforward, no-nonsense pricing and simplified tool-kit The software allows us to send our License out for signature with no hassles to us or our clients and does not force them to download an app ...or trial ...or subscription - they simply sign it I wish more companies would understand the benefits of switching to paperless contracts

Pros

eSign Genie helped me to quickly and easily transition from the hassles of using paper-based contracts and licenses for our growing audience of international customers

At MemberGate.com, we license our software to clients all around the world and using paper was no longer an option because the hassle it caused was a barrier to sales

I wished more people would use it, instead of expecting people to print (?) their multi-page documents, sign them and then use scanners (!) or more typically smartphones to photo each of the pages so they can be emailed back...or worse, use the post!

Cons

Getting the first License into the eSign Genie Template system was challenging, but once I had set all the parameters for signing, it has since saved a ton of time

April 2017

Lacey from Gardens of Growth

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

Great Software That Simplified the Signing Process

I am in the landscaping industry and getting signed proposals always slowed down our process. Once we found Esign Genie that changed. Now, we have all clients sign their contracts digitally. This allows us to have a very fast turnaround, a definitive record of signing, and a streamlined process. Clients love it and we haven't had a single problem with returning documents. Regardless of the age of the client, all have had a seamless process when signing. The only thing I'd like to see is the ability to add a standard text from me to our outgoing email. As is, I have to paste it in each time if I don't want to use the pre-programmed one by eSign Genie.

Pros

Easy to use
Great record keeping
Streamlined process
Easy for clients to understand

Response from eSign Genie

Replied April 2017

Hi Lacey, Thank you for being a customer and for the review. To response to your comment about ability to add a standard text from me to our outgoing email, eSign Genie always had a functionality called Notification Templates/Email Templates. You can easily create customized email templates (Navigation: Setting> Notification Templates - Create New). You can watch a video, check out our knowledge base, join our daily 12 Noon PST webinar or simply call us to understand this or any other functionality. Thank You, Product Team, eSign Genie

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Excellent

Very good indeed. Being able to have our customers sign legally binding contracts easily, digitally, on any device under the sun and have copies of the finalised contracts be delivered to the emails of the signees upon execution has really been a game changer for our business.

Pros

It is exceptionally well designed and thought out. You can really tell that eSign Genie has been written with the requirements of the users in mind, not your typical, big company "here's what we can do irrespective of what you actually need" mind set. All of our requirements were already integrated into the software, which is clearly the result of listening to users and implementing their requests. The end product is extremely easy to use and our customers have commented on the improvement to our whole business process that it represents.

Cons

Nothing, it's great! Can't really say anything bad, just need to fill characters...

September 2018

Jimmy from RXR Realty

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

E-Sign for RXR Realty

E-Sign was very receptive to our requests and found a workable solution to our issues and concerns. We even considered them for other projects and ideas

Pros

It provides lots of features as is, an can be custom tailored to fit our needs. We made a request for special features within the form that we could not find elsewhere. We did pay a little extra for their programmers to code the custom features for us but the price was very fair and well worth the money. We wanted the ability to send out a notification to certain individuals depending on what was checked on a form. Many other similar services did not even offer the option for such customization. E-Sign did not have this feature at first but after we made the request, they got to work on making it a reality.

Cons

It's can a little confusing for a non technical person to locate all the functions and features within the portal, but after a little getting used to and some note taking, the benefits of its functionality outweigh the cons. The reps at e-sign are always ready to help point you in the right direction if you have trouble locating something.

February 2017

Dr Lee from e-Agent NZ Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

eSignGenie® Best of Class Electronic Signature

eAgent's interest in the application of Electronic Signatures dates back to 2000 when President Clinton signed the Electronic Signatures in Global and National Commerce Act in 2000. Over the last 16+ years we have worked with such early develops as Yozons and have tested in excess of twenty different sSign&Secure platforms, for use in our global real estate activities. With this as background we finally discovered the one platform that allowed ease of use; reduced cost and extraordinary workflow design. That platform is eSignGenie® and we remain convinced of its paramount position in this sector. In real estate practice, electronic signatures have become widely used, however, the application of multi-signature; review capable and complex workflow routines, have restricted the progress and increased the costs. Only, eSignGenie® has given us a workable and affordable platform and one that non-experts can easily use. eSignGenie® is a Five Star+ system.

February 2019

Blair from Mesa County Public Library

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Great way to go digital!

eSign Genie is incredibly affordable compared with other options - this is a big deal for a public library with limited budget. We have gone fully digital and eSign Genie was a big part of that process and its success.

Pros

eSign Genie allows me to upload my own custom PDF documents for signature and create templates for specified recipients or as an online form that anyone with the link can access. I love the notifications when a doc has been signed and the ability to send out reminders if they haven't.
We have locations across a wide area and being able to get signatures from employees by email is such a time-saver.

Cons

The site can be a little slow and glitchy sometimes. It doesn't like it if you try to delete templates.

December 2018

Jim from United Solutions Company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

eSign Genie Product

I really enjoy working with the management team at eSign Genie. We are a reseller and have their product integrated with our solutions. I definitely recommend eSign Genie.

Pros

The product is fully integrated with our solutions, and the team at eSign Genie has been great. The members like the ease of use, and timeliness of the electronic signatures. eSign Genie is also very affordable, which really helps with some of our smaller clients.

Cons

Nothing, the software works great. No Cons with eSign Genie.

July 2018

Frank from Stride Consulting

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

The best electronic signature solution and with incredibly great support!

In my company, esign genie is our primary electronic signature software. We use it to sign and track documents. Using this software has greatly improved efficiency and productivity

Pros

Technical support is awesome, fast and reliable. I love the drag and drop feature as it makes using the software fast and easy.

Cons

Maybe the interface could use some updating. Other than that, there's absolutely nothing to complain about this product

January 2019

Greg from Transportation/Trucking/Railroad

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2019

Great Product for Our Needs

Our partnership is scattered around a large metro area and we only meet monthly at best so this product allows us to notify members of a document to be signed and all can sign electronically at the central site location.

Pros

My partnership has occasional needs for document signing and eSign Genie provides a pay as you go option that fits our needs well. The document creation and publishing for signing is mostly drag and drop and the company provides step by step instructional videos for the processes.

Cons

More of an improvement request - I would like to see notifications be sent via text in addition to email. My personal email is always full and it's easy to miss a notification. A text option would make it quicker to respond.

Response from eSign Genie

Replied January 2019

Hi Greg, Thank you for a great review. We do provide SMS feature where the signing email and SMS messages go concurrently. This helps the clients esign the document on their mobile devices directly from SMS link. We will reach out to you to discuss the feature.

May 2018

Shana from Shana Schnur Photography, LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

GREAT E-Signature Platform

It has made it easier to send out contracts for me and my clients.

Pros

This program has seriously made it easier for my business. Instead of having a client sign a physical document and mail it back and forth, which can take days, Now I can just send it to them via email and it's official. It's very easy to use and all my clients find it easy, and self explanatory. No one has had any issues signing a document. All of my documents are FINALLY stored in one place, and it works on any device, computer or mobile. Customer Service is great and they get back to you quickly. I really like their platform and have recommended it to other colleagues. E-Sign Genie has really helped my business move in the right direction with its easy platform!

Cons

I have nothing bad to say about them, I've had nothing but good experiences with them and their software.

March 2017

Irv from Vixxo

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Amazing User Experience and Team Support

This is a company I would wholeheartedly recommend to anyone looking for a great electronic signature solution. The software itself is very simple to use and navigate, for both internal and external parties. Mahender has been a great partner and has provided exceptional technical support and training. The best part of eSign Genie overall is that the eSign team has been able to implement several enhancement requests (attachment requirements, bypassing optional fields, checkbox groups) which is something that you simply don't see from other companies these days.

Pros

Enhancement Opportunities
User Experience
Easy of Navigation
Customer Support

Cons

Bugs due to being a new software

February 2017

Tony from Tirian Technology Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Best experience Electronic Signature System ever used

We've set up an international consulting team, in which team members located in different countries and cities. We started by sending documents via fax and mail, managing the documents has also been headache for us. After evaluating many online electronic signature service provider, and comparing from different perspectives, like service plans, user experience, workflow, document legality and management, we eventually decided to go with eSign Genie. The more we use the system, the more we like it, especially we like the feature that we can import the documents from Google docs, which allow us to import previous contracts seamlessly. Besides the template feature also makes creating document process much simple and easy. Guys in eSign Genie are really doing an amazing work!

Pros

We like the feature that we can import the documents from Google docs, which allow us to import previous contracts seamlessly.
Besides, the template feature is one of our favorite, it makes creating document process much simple and easy.
Last but not least, the intuitive and flexible signing workflow are so easy to use, help different parties aware of the status of the documents.

Cons

Not much, except the accessing eSign Genie from China is so miserable.

February 2019

Regina from Danchanko, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money