--- title: "Foxit eSign Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Foxit eSign. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Foxit eSign is a good fit for you!" source_url: "https://www.softwareadvice.com/electronic-signature/esign-genie-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contract Management Software](https://www.softwareadvice.com/contract-management/) / [Foxit eSign](https://www.softwareadvice.com/product/29661-Foxit-eSign/) / Foxit eSign Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/29661-Foxit-eSign/) Reviews [Alternatives](https://www.softwareadvice.com/product/29661-Foxit-eSign/alternatives/) # Foxit eSign User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 697 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 572 reviews (82%) - 4 stars: 92 reviews (13%) - 3 stars: 22 reviews (3%) - 2 stars: 4 reviews (1%) - 1 star: 7 reviews (1%) ### Most mentioned pros - With Foxit eSign you are able to sign electronically and minimize document lost and also saved businesses time. - It has a ton of features and feels similar to a Microsoft product. - It is very easy to set up forms for signature. ### Most mentioned cons - Can be a bit tedious to use at times, especially when adding new signatures - Customer service is hardly available, phone waits are outrageously long. - It is difficult to add features (2FA) to the account. ## Foxit eSign customer reviews Showing reviews 1-25 of 697 (page 1). ### Straightforward to use - Overall rating: 5/5 - Reviewer: Ed L. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very similar to other mainstream e-sign app. It is secure and efficient enough to have a PDF signature processed without a hiccup #### Cons There's nothing bad I can say about this for the purpose that I'm using this application for. Very much straightforward in terms of getting a signature --- ### Great for our very small business! - Overall rating: 5/5 - Reviewer: Kristin L. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered We used to print, sign, scan and email our very simple agreements. And then I'd accidentally lose the files over the years. :-) This service has helped so much to keep us organized! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use, and responsiveness to my feedback. Easy to edit, replace files, and I LOVE that all the documents/agreements are saved in one place. #### Cons Things that I haven't liked have been fixed over time! I'm pretty content right now! --- ### Satisfied Purchaser - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The general use of the software has been positive amongst our team. The one negative that I've had was any time I've needed to work with your customer support team, it's often that I'm waiting most of the day, or even the next day before I get a response to an e-mail. Fortunately I have not needed to put in many help tickets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It was very easy to promote the use of the software within the organization as it's workflow was very similar to existing workflows that we already had in place. Implementation was quick and easy with every user signing themselves up painlessly and working within a few minutes. #### Cons It can be cumbersome if you have 2 clients (Husband and wife) who both need to know about the contract, but we only need 1 signature. We've had a few examples where we've had a contract sit for a few days because the second party didn't know that it was necessary for them to sign before the contract would come back. A group contact, that would send to multiple people, but only require a signature from one of the group could be a way to handle this. --- ### Great platform - Overall rating: 4/5 - Reviewer: Sam W. - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Foxit eSign is sooo easy to use. It is simple to set up templates and send to multiple signers. I LOVE that I can enforce signing sequences too. All in all, it does everything I need it to do for a fraction of the price of competitors. I send out tons of envelopes daily and it is super easy and quick. #### Cons Sales - note this was from before the merger with Foxit, but we tried renewing with eSign Genie and were unable to get any sort of contact form their sales rep. Luckily their support team comped us envelopes until we could reach our rep. What should have taken 1 day ended up taking two weeks. --- ### Useful, easy to use, and affordable as well. - Overall rating: 4/5 - Reviewer: Moriah G. - Industry: Legal Services - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is worth trying out and it is cheaper than other competitors. It is a quick purchase and you can use it all the time and don't need to make a subscription. It is nice because you can have it forever and just try out the e-sign process and even if you don't like it for whatever reason, at least you have a PDF program forever. It is 100% worth trying out and purchasing it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros You can purchase the Foxit software, so thus you can get purchase the e-sign program as well. In comparison that the other software they don't let you make purchases anymore. You can also get a subscription, and it is much more affordable and not as expensive as the competitors. It is worth the purchase. #### Cons The biggest thing is it isn't as user-friendly. I used adobe before and the program is more simplified and the icons are easy to read and very legible. It needs to have more how-to-use and easy access easy to use. It might be the difference in why people prefer using adobe or other programs over Fox-it. It isn't as user-friendly and easy to pick up as other programs are. --- ### The Best e-signature solution with all business perspective - Overall rating: 5/5 - Reviewer: Amit K. - Industry: Translation and Localization - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered With eSignGenie, I solved following Pain points of my company: - 1. Executing all our contract workflows majorly through eSignGenie within the scope of the land of the law; 2. Using easy-to-config APIs, we've automated the workflows; 3. Set of industry-standard feature set, we have eliminated the dependencies on the human intervention. The benefits that I'd. 1. Improved productivity; 2. Kept the cost under control, beyond the industry standards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros 1. Ease of use and decision making (Dashboard, Templatization, and Workflows); 2. Exceptionally adaptable to customer needs (API); 3. Exceptionally cost-effective. #### Cons eSignGenie shall improvise the Support System by including more ways to approach them to expedite the resolutions or seek extended help for custom requirements. --- ### Powerful, Compliant, and Easy - Overall rating: 5/5 - Reviewer: Chris M. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Very positive. The decision to go with eSign Genie/Foxit has been a home run! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My client has a very particular process for delivering, executing and archiving multiple forms, some of which are rather complex. Not only was it easy to recreate these forms and deliver them, but we were able to seamlessly integrate this process into my client's very specific workflow. #### Cons Sometimes the process of creating a form by overlaying form fields on an existing document can be a little tricky, especially if you're aiming for visual perfection. It can be a little touchy. But it can be accomplished with a little patience and effort. In the end, it's a LOT easier than creating secure online forms on a website! --- ### Simple, Cost Effective and Easy to Use! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 1-3 years · a few times a year - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how it was easy to create a document template that requires a signature by my patients. Patients expressed that it was easy to read and sign without difficulty. #### Cons I am satisfied with eSign Genie and I have no complaints. --- ### Easy to use alternative - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: a free trial · daily - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of functionality as well as the quality of file retained between conversions is a grand selling point #### Cons Slightly pricy and based on monthly subscriptions. Give me a lifetime access option at least, nobody wants your incremental neoliberal wallet scraping. --- ### eSign easy and works - Overall rating: 5/5 - Reviewer: Jeff B. - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered It's been good. It's allowed me to add an electronic agreement online or send agreements for signature without breaking the bank. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Easy to Use - Didn't force me into a year contract like Adobe (only slightly more for month-to-month before wanting to make an annual commitment) - Has Web Form to put agreements online - You can set the user permission to edit fields, fill & sign, or view only - They continually update their offering to make it better #### Cons - Users can't redline the agreements, but I was told this is being added (but Users can comment and you do receive an email) - You can't turn off to not send the user an email when an agreement is void, but the work around is to change the user and the time frame when a message is sent (I expect this feature will be added) --- ### Good product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The multiple party signature make it convenient for all parties to sign. #### Cons Really didn't find anything subordinate. --- ### Affordable and Easy-to-Use Document Signature Solution - Overall rating: 4/5 - Reviewer: Dr. Karambir Singh K. - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered I was generally satisfied with eSign Genie and would look to use it again in the future when we are ready to conduct our next research study. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We needed a solution that provided the ability to integrate with other web-based components via webhook. Also, the IDE for creating signature documents and templates was easier-to-use than those of the other tools we evaluated. #### Cons We needed to audit sign-ups for a research study which required that we be able to review document signatures retroactively to confirm that an individual had not already participated. Our service level agreement did not support retention of log information for document signatures any further back than 30 days, which meant we lost the ability to audit individuals who had signed up at the beginning of the study. It would be ideal to have a dedicated storage of audit data and a more full-featured user interface with which to search. --- ### Affordable, reliable, professional and HIPAA compliant - Overall rating: 5/5 - Reviewer: Heather M. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to take existing documents and upload them as-is or make them form-fillable. As a therapist, I update my forms with small changes somewhat regularly, and I love that I can upload the new version right over the old one, and my fields stay mainly in the same place. I don't have to re-create every time. It's also crucial that the platform be simple for my users (clients), and that it works efficiently on any device while also being secure and HIPAA compliant. #### Cons Because the email notifications about documents to review come from eSignGenie (which is an unknown name to some), the email can end up in the spam filter. This happens about 1-2% of the time for me. --- ### Low Cost - Highly Effective ESignature Platform - Overall rating: 5/5 - Reviewer: Laura S. - Industry: Insurance - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am extremely happy with Foxit ESign. There are so many features that we don't even know about. The other platforms wanted to charge for the essentials, and then addons. This one gave us all the features we need and many more for an extremely low price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This platform is extremely easy to use and I love the templates. Being able to go in and slightly change forms and documents and send them out quickly for multiple signatures is making my job so much easier. Other platforms limited templates to 3 or 5 even with paid versions. We haven't even been able to make enough templates to use our 50 allotted templates. Our clients rarely call us with questions because the user interface is so easy for signers. #### Cons The only feature I wish the platform had was to send personalized email to each party receiving or signing the documents. This may be a feature but we haven't figured it out yet. --- ### Good product, signature link sometimes does not work - Overall rating: 4/5 - Reviewer: Len R. - Industry: Medical Devices - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. as above #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Affordable, convenient, understandable interface #### Cons I have had many instances where third-party signatories are prompted to enter a password, create an account, or the can't raise the document to sign because the link in the email doesn't work. This is a huge problem. It makes the platform unreliable, and in many cases has forced me to execute documents outside the platform. Your support team has not been able to help. I've contemplated switching to DocuSign when this has happened but still sticking with you.q --- ### Very inexpensive and simple platform to use - Overall rating: 5/5 - Reviewer: Jane S. - Industry: Financial Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered It was very easy to set up the documents with prefilled information, and send the documents to multiple parties for signature. Overall it is a good platform and is offered at a decent price compared to other e-signing platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was very easy to set up the documents with prefilled information, and send the documents to multiple parties for signature. Overall it is a good platform and is offered at a decent price compared to other e-signing platforms. #### Cons One thing I would recommend is allowing a customized message to be saved and selected when sending the documents to the party for signature. I entered the same message repetitively when sending documents for signature and it was a bit annoying. --- ### Great way to start your digital signing process - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we liked the product, despite it's issues. It got us through the times during COVID when we couldn't have face to face interactions with our customers and made it easy to virtually enroll students. It was easy to learn and use so it didn't add that extra stress of having to figure out a complicated system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked how easy it was to jump in and start adding fillable fields on to our previously created forms. There wasn't much training needed and I could get the softward to do most of what we needed it to do. I also loved the audit trail so I was able to easily see where our participants were at in their process of completing and signing our applications. I was not the actual user of the software, I was the creator so I can't speak personally about the use of it. Based on feedback there were only minor issues with the software. #### Cons We updated forms with new or udpated fields pretty often but Foxit did not allow for pages to be replaced with the update versions. Because of this whenver we made changes I had to re-do all of the fillable fields for the entire application which was very time consuming and tedious. It also would have been great if the software could read the uploaded documents and add fillable fields based on what it sees so we didn't have to add fillable fields for everything every time (Adobe has this feature and it's great!) --- ### Great Features Come With Billing Caveats - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software gets the job done and there are resources to help understand how to use the various features, but customer service and billing are frustrating. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The software is user friendly and allows for uploading templates for ongoing use. Uploading contracts is easy and there are many options for customizing the fields including whether or not they should be mandatory, dependent on other fields and to which signer they should be assigned. Additionally, the automatic reminders are helpful though I do wish there was a bit more flexibility there. #### Cons If there are forms that have blocks for numbers (such as social security numbers on W4 forms or taxpayer ID numbers on government forms) the system automatically assigns one text field for the entire row of blocks and if spaces are used to get the numbers to appear inside the blocks on screen they will not appear that when when printed. Billing is a significant con. On the Billing screen the Plan Details shows the allowed number of "documents" per cycle and the current number of "envelopes used". On the Home page the number of "Completed Documents" is shown in the upper right corner. There is no logical or direct correlation between any of these numbers. It was explained to me that a "document" is a single pdf, and "envelope" is any shared set of documents and a "completed document" is one that has been "executed". It is very confusing and makes if very difficult to actually track how many of the allowed documents have been used. Additionally, when we had to renew six months after paying for an annual subscription because we had exceeded our allowance the counter did not reset and now we are being told that we need to renew again. It's been only 14 months since we originally got the software and this will be the third time we paid for an "annual" subscription. My complaint about the counter not resetting is under investigation via a Support Ticket and it's been six days since they said they would look into it and I haven't heard anything. --- ### Foxit eSign is a MUST if you always deal with important documents. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros You can do many things with Foxit eSign, but the thing that I like the most about it is that you can manage the signatures you need for a document. Like when you need a signature you can quickly make one right from your devices or with the use of an electronic signature pad, import it from third-party apps that generate signatures, paste directly the snapshot of the signature, or download the signature online. There are a lot of choices and it depends on the user on what is convenient for them to use. #### Cons Additional security for the signatures so that no one can access them if you leave your device unattended. --- ### Great Product at a Great Cost! - Overall rating: 5/5 - Reviewer: Kristin M. - Industry: Education Management - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Foxit eSign is positive. I will be renewing our contract and look forward to learning more uses for the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like pretty much everything about the software. I being able to create documents in our brand with ease. I am still learning the product and becoming more proficient as I use it more and more. The customer is exceptional which is important when I am on a deadline and can't figure out how to do something. #### Cons Merges were a new learning curve. I wish that I could use my csv files that already been created instead of downloading the spreadsheet and then uploading the spreadsheet. It creates alot of copying and pasting, but it is still better than printing and manually signing 150 contracts at a time. :) --- ### Pleasantly Surprised - Overall rating: 5/5 - Reviewer: Maribel R. - Industry: Design - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I loved eSign when it was part of the FoxIt bundle. I have not used it since we have had to pay for it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use. Because it is similar to other software products, it is intuitive. #### Cons I liked the Foxit signing feature and dislike that I have to pay for it additionally now. --- ### What little time I used the app - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Integration with my existing system was impossible with the little time allowed in free trial #### Cons Extend the trial period to all users to integrate with their system and see if it's a good fit --- ### Best Way to Sign the Documents Digitally - Overall rating: 5/5 - Reviewer: Iqbal S. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very beneficial for signing and managing documents like contracts and agreements. Makes the documentation process easy internally and externally. It is the most trusted way for documentation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A great solution to manage the documentation and agreements. Very easy to use and sign the documents. Also, it has apps for Android and iOS platforms, which makes it more handy. #### Cons Managing some complex documents might be difficult due to limited features. --- ### A must-have for electronic documents! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Foxit allows me to use a high-tech software that is professional and helps my customers more easily complete an agreement for the services we offer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I appreciate most about the software is the low cost, ability to have plans that meet my usage needs, the ability to save it directly to my Google Drive where all contracts are stored, and the flexibility I have to create customized documents. I have used this service for almost 2 years now and looked at other options as well. They are typically more expensive and foxit does a fine job of meeting my needs, just as much as any other electronic document software. #### Cons At times the software feels a little clunky. There's nothing that is a deal breaker for me, but it can be somewhat difficult to line up the fields that need to be completed within the documents and to the customer, I wonder if it looks unorganized or messy. --- ### service above and beyond! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered I have used different e-signature sites for the past couple of years. Not a big user, dozen or so times a year. I have a small real estate business so I need to have leases signed etc. There are 3 areas that distinguish one e-signature provider from another in my experience: price, customer service quality and availability, and site security. In these three elements, eSign Genie is superb and superior to all others I have tried. For site security, they have more built-in layers of protection and precautionary measures than their competitors (this does make their software slightly more complex to work with, but it's not hard to pick it up) For price, they offer paid packages, as all others do, but they also provide a free option. I'm sure it doesn't have the bells and whistles of the paid packages, but it does the trick just fine for simple documents signings ' and free is a great price. For that alone they deserve to be applauded. But what really sets these guys apart, is their standard of customer service. Truly impressive. Quick example of this. I sent out a document. Notifications came in as the tenants signed. Then a notification saying the document is executed available for download. I open my account and the document is there, along with a separate security certificate, which I opened first. I then opened the executed document. Only to find it was blank of any signatures! So I either have to re-send the document to my 4 tenants and tell them to sign again. Or I can try to reach out to customer service and ask what happened here and can you pull my document out of cyberspace? Now this is happening on a Saturday morning mind you. As I hope not bother my tenants, I decide give their customer service a try. Sent an email, thinking I might hear back from someone on Monday with what can be done. Couple hours later I get a reply from eSign Genie. Mahender Bist writes to say our technicians are checking into this, give some time please before you re-send your document. The next day, Sunday now!, I get another email from Mahender. Our technicians have recovered your document and discovered what caused your glitch. Please check your account and thanks for your business. First time user, free user, writing customer service on a Saturday, problem resolved on Sunday. So no Mahender, it's me that wishes to say thanks - to you and your team for your astounding service standards and fabulous software service provisions. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ---