All Foxit eSign Reviews
1-25 of 692 Reviews
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Karambir
Non-Profit Organization Management, 1 employee
Used more than 2 years
OVERALL RATING:
5
Reviewed January 2022
Affordable and Easy-to-Use Document Signature Solution
Brian
Verified reviewer
Marketing and Advertising, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great for people who only need the occasional document
I love that I can pay for documents a la carte. I only have to send and sign contracts for my business once every few months. eSign Genie was the only company I found that allowed me to pay per document. With other companies, I would have had to waste hundreds of dollars on monthly subscriptions I barely used.
CONSThe aesthetics of the platform aren't as "slick" or "pretty" as some other software companies. But it doesn't matter to me, because it has the features that count!
Vendor Response
Thank you for taking the time to review our cost effective, easy-to-use and powerful eSignature software=) Our great prices are available for businesses sending out any number of Documents. The more you buy, the more you save :-) Also, we will be releasing a complete redesign of our platform in December, so look forward to a more "pretty" eSign Genie soon! --eSign Genie Customer Success Team
Replied August 2019
Chris
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Powerful, Compliant, and Easy
Very positive. The decision to go with eSign Genie/Foxit has been a home run!
PROSMy client has a very particular process for delivering, executing and archiving multiple forms, some of which are rather complex. Not only was it easy to recreate these forms and deliver them, but we were able to seamlessly integrate this process into my client's very specific workflow.
CONSSometimes the process of creating a form by overlaying form fields on an existing document can be a little tricky, especially if you're aiming for visual perfection. It can be a little touchy. But it can be accomplished with a little patience and effort. In the end, it's a LOT easier than creating secure online forms on a website!
Reason for choosing Foxit eSign
Features, Ease of Use / Implementation, Price.
Reasons for switching to Foxit eSign
Not only was the prior solution not compliant or legally sufficient, but it also only partially handles the multitude of forms we needed to execute and maintain. Considerable manual effort was required. Now the whole process is maintained in one system, can easily be modified as needed, and is totally automated.
Candice
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2017
Easy, Great Customer Service, Secure!
Easy, secure document signing, eliminating the need for keeping up with paperwork and snail mail!
PROSEasy to use, private and secure, quick! This service is great for our organization that needs several signed forms per 500 people. eSign has an address book that makes sending multiple documents to the same person easy. I'm excited to use the bulk feature and send personalized documents to several clients at once
CONSI wish executed (signed) documents were a bit easier to organize, but there is an option to download all files to your computer or dropbox. I'd love to be able to edit the title of a document after sending. The search function isn't the best, but easily navigated around by zooming the screen out and clicking "show all". eSign seems like a small startup that doesn't have the manpower to accommodate larger companies. Great for small businesses that don't need bulk sending!
Vendor Response
A Plus is one of our smallest customer. Since we are appreciative of all our customer big and small, our team has spent hours providing you support above and beyond our call of duty like organizing your signer data from your other systems into Excel. Just to clarify, our system will not be able to support bypassing of esignature laws which may be frustrating for you but eSign Genie software and team will simply NOT help any client bypass esignature governance and compliance policy. We also don't support clients extract data from your other systems or helping with personal computer programs. Again, we thank you for being a customer and please contact support if you have any issue that eSign Genie software does not handle. If you want more automation, you can use our API offered under Enterprise plan. We are always available to support via chat, help desk ticket and via phone.
Replied November 2017
Jeannette
Hospitality, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Wonderful product for my team
Its ease of use and flexibility. The cost really knocks it out of the ballpark as it is extremely affordable.
CONSI wish that I could do multi-level branding since we own and operate multiple properties, just having one company name for branding can make it difficult since oftentimes each user needs specific branding.
Reason for choosing Foxit eSign
Pricing and options. It more closely matched DocuSign's product, but eSign has far more options and it's overall easier to use.
Reasons for switching to Foxit eSign
Price. DocuSign's prices have continued to skyrocket and negotiating with them became a nightmare.
Amit
Translation and Localization, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2021
The Best e-signature solution with all business perspective
With eSignGenie, I solved following Pain points of my company: - 1. Executing all our contract workflows majorly through eSignGenie within the scope of the land of the law; 2. Using easy-to-config APIs, we've automated the workflows; 3. Set of industry-standard feature set, we have eliminated the dependencies on the human intervention. The benefits that I'd. 1. Improved productivity; 2. Kept the cost under control, beyond the industry standards.
PROS1. Ease of use and decision making (Dashboard, Templatization, and Workflows); 2. Exceptionally adaptable to customer needs (API); 3. Exceptionally cost-effective.
CONSeSignGenie shall improvise the Support System by including more ways to approach them to expedite the resolutions or seek extended help for custom requirements.
Reason for choosing Foxit eSign
1. Ease of use and decision making (Dashboard, Templatization, and Workflows); 2. Exceptionally adaptable to customer needs (API); 3. Exceptionally cost-effective.
Laura
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Low Cost - Highly Effective ESignature Platform
I am extremely happy with Foxit ESign. There are so many features that we don't even know about. The other platforms wanted to charge for the essentials, and then addons. This one gave us all the features we need and many more for an extremely low price.
PROSThis platform is extremely easy to use and I love the templates. Being able to go in and slightly change forms and documents and send them out quickly for multiple signatures is making my job so much easier. Other platforms limited templates to 3 or 5 even with paid versions. We haven't even been able to make enough templates to use our 50 allotted templates. Our clients rarely call us with questions because the user interface is so easy for signers.
CONSThe only feature I wish the platform had was to send personalized email to each party receiving or signing the documents. This may be a feature but we haven't figured it out yet.
Reason for choosing Foxit eSign
The cost and features.
Reasons for switching to Foxit eSign
DocuSign was far to expensive for the number of documents we need signed. They had small or huge plans. Nothing that fit us.
Sue
Farming, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great for common day usage
It's fantastic for completing forms in any format. We just save them into pdf, and fill in the blanks and they look very professional.
PROSThat it is very easy to use and you can add and edit pdf documents.
CONSAdding signatures seems to be very cumbersome. I can never seem to find the functions to insert them
Reason for choosing Foxit eSign
Cost and ease of use
Reasons for switching to Foxit eSign
Fox It is more cost effective and easier to use
Jessamine
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Fantastic Product, Fantastic Price
The entire platform is very user-intuitive and easy to set up. I've used multiple E-sign softwares (set up and end-user) and eSign Genie is by far the easiest from an Administrative standpoint. On top of that, the Product/Account Management team is friendly and very easy to work with. I know I can email our AM [SENSITIVE CONTENT HIDDEN] at any time and he will get back to me quickly.
CONSI would love to be able to go in and edit my online forms that we use from our Templates. The template function is great, but sometimes it would be nice to not create a new online form if I messed up on the CC'd emails, etc. But this is very minor and has not had any impact on our ability to use the software.
Reasons for switching to Foxit eSign
Pricing was our biggest concern but I have found eSign Genie to also be more user friendly as well in terms of document creation.
Anonymous
1 employee
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2021
Works Well for Private Practice
Overall, I am satisfied with eSign Genie. As with all things, there is a curve of learning. Because it is browser based, I can be anywhere and log in to send or review my documents.
PROSOverall this is a relatively easy software to use. Once you get the hang of how to add documents and Templates and recipients, it is simple enough to use. I was able to sign up for HIPPA compliance; this required the business plan. Works with Safari on my Mac. :-P
CONSI had issues logging in during the free trial and the first couple of times after my purchase. Support was able to fix the problem. I also like least that for my small needs, I had to purchase the largest business plan for HIPPA compliance. I thought it would be a "flat rate" to add to any Plan but it was not.
Reason for choosing Foxit eSign
I chose eSign because it offered features I needed as well the price was right for my budget.
Nikhil
Verified reviewer
Marketing and Advertising, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed November 2019
Decent, gets the job done with not too many bells and whistles
Good, I'd suggest it , if you're working with a limited budget.
PROSI like the fact that it has a follow-up option. Esign genie is a no frills software that does as it says, the use of the interface requires no extra study or training. Its simple and effective.
CONSI dislike the user interface, when sending contracts , i.e the last stage of the deal, the interface could be better, i feel, other than that, in terms of features, i have no worries.
Reasons for switching to Foxit eSign
Budget constraints
Vendor Response
Hi Nikhil, Thank you for taking the time to review eSign Genie! You are on our "Pay-As-You-Go" plan which comes with 5 free Documents. This is a great option for many of our customers. Although this free version of our software has a limited feature set; you get access to our industry leading security that meets the most demanding compliances (HIPAA & CFR 21 Part 11). If you would like all the "Bells & Whistles" you can check out our "Professional" or "Business Premium" plans. We offer the most comprehensive industry leading features such as: white labeling, bulk send via excel upload, and online power forms that can be embedded into any hyperlink, button, website or application. Also, we are proud to announce a full refresh of the user interface. Please check out this blog post to see a teaser of our new screens: https://www.esigngenie.com/blog/esign-genie-releases-a-new-user-interface-experience-and-branding/ --> eSign Genie Customer Success Team
Replied January 2020
Michael
Design, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed September 2022
Satisfied Purchaser
The general use of the software has been positive amongst our team. The one negative that I've had was any time I've needed to work with your customer support team, it's often that I'm waiting most of the day, or even the next day before I get a response to an e-mail. Fortunately I have not needed to put in many help tickets.
PROSIt was very easy to promote the use of the software within the organization as it's workflow was very similar to existing workflows that we already had in place. Implementation was quick and easy with every user signing themselves up painlessly and working within a few minutes.
CONSIt can be cumbersome if you have 2 clients (Husband and wife) who both need to know about the contract, but we only need 1 signature. We've had a few examples where we've had a contract sit for a few days because the second party didn't know that it was necessary for them to sign before the contract would come back. A group contact, that would send to multiple people, but only require a signature from one of the group could be a way to handle this.
Reason for choosing Foxit eSign
The adobe interface wasn't as friendly to new users. The bulk licensing was very restrictive (had to purchase each license separately, versus purchasing the access for the company)
Reasons for switching to Foxit eSign
Bulk licenses for the competitor were vastly more expensive compared to Foxit
Melissa
Mental Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Great Customer Service
I like the ease and user friendly way the software is structured. It makes navigating around the software very easy.
CONSWe have some issues occasionally where settings and functionality were difficult.
Reason for choosing Foxit eSign
Price, customer service, free trial allowed me to use first to compare.
Reasons for switching to Foxit eSign
HIPAA compliant platform
Len
Medical Devices, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Good product, signature link sometimes does not work
as above
PROSAffordable, convenient, understandable interface
CONSI have had many instances where third-party signatories are prompted to enter a password, create an account, or the can't raise the document to sign because the link in the email doesn't work. This is a huge problem. It makes the platform unreliable, and in many cases has forced me to execute documents outside the platform. Your support team has not been able to help. I've contemplated switching to DocuSign when this has happened but still sticking with you.q
Reason for choosing Foxit eSign
We didn't do an aggressive comparison. Your platform looked good enough to try and the pricing was attractive so we jumped in. It's been sticky enough to stay for nearly 5 years now across all our accounts - Gemini Medical Technologies, Sentinel Medical Technologies and RedDress.
Sam
Staffing and Recruiting, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
User Friendly + Increases Work Flow
First and foremost, the platform is incredibly user friendly! The home screen makes navigation easy and I can keep it as surface level or in depth as I like. As the main admin I am able to make adjustments to all the settings and assign users to different levels of abilities. I love the auto-reminders and status updates. Additionally, I love that I can see the progress of a document. After it is sent, I can open the pending document and see if the signer has viewed it. I can also see how much of the document has been completed, which allows for easy tracking and time management. My absolute favorite thing is how quickly the team works to get everything running smoothly. I've only had 2-3 times where the system was down or there was an issue and within 5 minutes it is always up and running again.
CONSThe only downside I've experienced is that you have to manually drag each box onto the document instead of doing a copy+paste or click to add.
Reasons for switching to Foxit eSign
HelloSign was constantly down and causing delays in our workflow. Since switching we haven't had any issues!
Panagiotis
Media Production, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Superb product for small to medium companies
I discovered eSign Genie while I was searching for alternatives in our document workflow, in relevance with contracts and digital signage. The experience was smooth and I was able to setup, test and use eSign Genie, within minutes. That for me was a winning feature and I took the decision to go with that platform for my digitally signed documents. A big plus is that they do not spam at all, so setting up a test account and see for yourself, will not cost you time or mess with your mailbox zen.
PROSI generally like any modern SaaS that offers not only subscription based payments, but also pay-as-you-go options. From my point of view, if a company doesn't has a steady need each month, then a pay-as-you-go model is the perfect deal. the eSign Genie platform and service is easy to setup and fast to use. It gets the NDA to the hands of new collaborators fast and easy, allowing me to focus on the real business.
CONSI don't have anything to add as a dislike. The product works fine and as advertised. The options are well organized and the platform works fast over the internet.
Reasons for switching to Foxit eSign
Did not have the need or steady monthly stream of documents that would require digital signage and justify a monthly fee.
Andrew
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2022
Great product with regular updates.
It's been very pleasant and I'm a loyal customer (though a non-paying one at the moment).
PROSIt's intuitive to use and works well. There are regular updates which keep the program working and looking up to date.
CONSLimited (almost none) PDF editing capabilities for the free version - I only need the function to add or delete specific pages!
Reasons for switching to Foxit eSign
Adobe (the free version) was more cumbersome to use, less intuitive and functional.
STEPHANIE
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
GREAT PROGRAM
Program is very user friendly for both staff and customers. Their support is also very responsive and helpful.
CONSWe have been using the program for over a year and haven't ran into any cons about the software. Very straight forward.
Reasons for switching to Foxit eSign
The cost from Docusign was significantly higher. They count a used document from your total, as esign counts it from your total once its executed.
James
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Super easy to setup and use -- Integrates well with other tools
Great ability to integrate with other softwares/embed agreements on webpages for reasonable pricing.
CONSMobile UI for agreement signing is not great. Can be a hassle.
Reason for choosing Foxit eSign
Better pricing for the same level of features.
Jodie
Electrical/Electronic Manufacturing, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed August 2022
Great Features Come With Billing Caveats
The software gets the job done and there are resources to help understand how to use the various features, but customer service and billing are frustrating.
PROSThe software is user friendly and allows for uploading templates for ongoing use. Uploading contracts is easy and there are many options for customizing the fields including whether or not they should be mandatory, dependent on other fields and to which signer they should be assigned. Additionally, the automatic reminders are helpful though I do wish there was a bit more flexibility there.
CONSIf there are forms that have blocks for numbers (such as social security numbers on W4 forms or taxpayer ID numbers on government forms) the system automatically assigns one text field for the entire row of blocks and if spaces are used to get the numbers to appear inside the blocks on screen they will not appear that when when printed. Billing is a significant con. On the Billing screen the Plan Details shows the allowed number of "documents" per cycle and the current number of "envelopes used". On the Home page the number of "Completed Documents" is shown in the upper right corner. There is no logical or direct correlation between any of these numbers. It was explained to me that a "document" is a single pdf, and "envelope" is any shared set of documents and a "completed document" is one that has been "executed". It is very confusing and makes if very difficult to actually track how many of the allowed documents have been used. Additionally, when we had to renew six months after paying for an annual subscription because we had exceeded our allowance the counter did not reset and now we are being told that we need to renew again. It's been only 14 months since we originally got the software and this will be the third time we paid for an "annual" subscription. My complaint about the counter not resetting is under investigation via a Support Ticket and it's been six days since they said they would look into it and I haven't heard anything.
Jorge
Oil & Energy, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Good product, I use it every day
I use it as my preferred pdf reader and it does what I need for. It’s easy to use and even allows me to sign documents
PROSI like that it is easy to use and allow me to re-open the same documents that I was using when I last closed it. It can store several number of documents for this reopening. I use highlighting the most and it is also very useful to add text, notes, and comments to your documents with Foxit. A must have
CONSThat some of its functionality is not quite compatible with Adobe and sometimes working on documents with other people that don’t use it can become frustrating. Also, it is sometimes not as useful for fillable documents as Adobe
Maribel
Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Pleasantly Surprised
I loved eSign when it was part of the FoxIt bundle. I have not used it since we have had to pay for it.
PROSI like the ease of use. Because it is similar to other software products, it is intuitive.
CONSI liked the Foxit signing feature and dislike that I have to pay for it additionally now.
Reason for choosing Foxit eSign
Because it was part of Fox It
Reasons for switching to Foxit eSign
I was using this in a previous job and loved how it functioned better.
Franco
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Foxit eSign Review
I was happy until I had to stop using it...
PROSEasy to use, efficient, lots of functionality
CONSI don't like that Foxit eSign is an EXTRA you have to purchase in addition to the standard version. Not good. As a result, I refuse to use it! Adobe (what I used before) included this with the standard version!
Reasons for switching to Foxit eSign
Because I thought Foxit was better
Elizabeth
Information Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Affordable and indispensible business tool with all the features we need.
Great. When I've needed support, that has been quick and friendly.
PROSAs a small business, most pdf software is beyond our budget. Foxit is super easy to use, affordable, and reliable.
CONSThe only issue is not being able to finalise a document after sufficient (but not all) signees have signed.
Reason for choosing Foxit eSign
Affordability
Rousseau
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Esign Genie Review
Great.
PROSIt's flexible and reliable...so we could customize it to our workflow without it causing errors.
CONSThere is nothing that i really dislike about the software, however there are a feature or 2 that I havent tried yet that I need to play with.
Reason for choosing Foxit eSign
Flexibility and price point.