All Dropbox Sign Reviews
1-25 of 1,421 Reviews
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Tyler Jae
201 - 500 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed December 2021
Excellent electronic signature capture tool
Frane
Verified reviewer
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Better than DocuSign!
Amazing!
PROSThe feature that sets HelloSign apart from the competition, especially DocuSign is the unlimited envelopes (documents) you as a user can send out in a year.
CONSFeature that would be good to have is to be able to replace the underlying document once you are in the preparation phase of the document and when you have already set the 'fields or text boxes' in the document, so that if you notice there is a misspelled word or something that needs to be changed you can simply upload a 'corrected' version and keep all the 'fields or text boxes' in the place where you already had them. It would help save a lot of time especially if you are working with longer documents collecting initials from each signer on each page.
Reasons for switching to Dropbox Sign
Hellosign does not limit me on how many envelopes a year I can send out and collect signatures.
Vendor Response
Thanks so much for taking the time to share your experience, Frane. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about corrected version fields to our product team. Thank you again!
Replied July 2022
Sarah
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Seamless Integrations for Document Signing
We've used HelloSign for almost two years now after switching from another electronic signature software, and HelloSign has been perfect. Not only do we use it for our internal HR and hiring needs, but we also have HelloSign integrated into our software so that our customers can sign their contracts without any issue. HelloSign offers reminder emails and also sends completed forms to all parties. It's so easy to use and maintain and super customizable. Love it!
CONSI have never had any issues using HelloSign, but I am not on the team that integrated it into our internal software. I am not sure how technically difficult that was, but we have rarely encounter bugs.
Reasons for switching to Dropbox Sign
We were using DocuSign, but HelloSign was a much more competitive price and offered the integrations we needed.
Darren
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2022
Okay product, but absoutely the worst customer service
Initially (several years ago) the user experience of this software was better than most, back when Docusign was the only game in town. We chose HelloSign based on that. Today that's no longer the case and there are many products with a better overall UI and user experience (UX), like PandaDoc.
CONSThe product support for HelloSign is absolutely the worst of any SaaS (cloud-based) document signing product available today. I'm not sure if it's the result of DropBox acquiring them and trying to save money, or what but if you have the option to choose a solution like this go with PandaDoc or even Docusign.
Reason for choosing Dropbox Sign
At the time there were few products available in the space. DocuSign ws the first but the user-experience wasn't as good as HelloSign. Today, HelloSign is the same but many new products entered the market and even DocuSign evolved.
Reasons for switching to Dropbox Sign
The horrible customer service.
Vendor Response
We're sorry to hear you've had trouble with our support team. We'll be sure to share your experience with the team. Thank you for taking the time to provide your feedback Darren.
Replied October 2022
Julian
Verified reviewer
Logistics and Supply Chain, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
Convenient Electronic Signature Tool
Our experience with Dropbox Sign is quite positive. It is easy to use and our clients and internal team members rarely experience problems signing or sharing documents.
PROSDropbox Sign allows us to upload, share, store and request clients to sign conveniently under one platform. Electronic signature helps keep everything formal with our clients and employees. It is simple and straightforward. It is one of the few tech solutions that does exactly what it is designed for with minimal issues.
CONSThere is nothing I don't like about this electronic signature solution. However, I feel that the price may be relatively high for individuals or small companies.
Reasons for switching to Dropbox Sign
We experienced a technical issue and took long to resolve so the management decided we try a different solution.
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
High Quality, Great Value, Should be The Industry Leader
Crafting what needs to be signed and where on the document is incredibly simple. In addition, sharing this document with a client who can sign seamlessly without a clunky and frustrating account creation process is a game changer. Night and day better than docusign.
CONSSometimes the placement of signature boxes can glitch when creating the document. I would like this to be explored and ironed out entirely if possible
Reasons for switching to Dropbox Sign
It was junk. Not only was it difficult to create documents, our clients were often times unable to make the account to sign. This is the last thing a business needs. Hellosign made this process straightforward for us that eliminated unnecessary client friction.
Vendor Response
Thanks so much for taking the time to share your experience. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about field placement to our product team. Thank you again!
Replied July 2022
Aman Preet
Verified reviewer
Retail, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Pros and cons of Hello sign software
According to the main business requirements i.e. our main requirement hello sign stood up to the mark and we are able to fullfill our task in time and with efficiency.
PROSThere are few aspects of this product which i like the most and they are: 1. Good configuration flow management where we can configure it with other tools. 2. Data security and authentication to protect the critical and important documents.
CONSThe very first things that I didn't like was the easy of use which was compatively less when i will compare it with other tools other than that the lagging that sometimes I face while using hello sign.
Reason for choosing Dropbox Sign
Because our main business objectives i.e. to have to clear digital/electronic signature and data security was provided in a better way by hello sign software.
Reasons for switching to Dropbox Sign
Because in other products i was not able to get the perfect digital signature i.e. not of good quality and along with that a bit fussy UI of the software makes it harder to follow the workflow
Nicole
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Great product
It's reasonable price compared to other e-signature platforms. The ease of the system and being able to create templates to reuse are great.
CONSNot being able to replace a document with a new file if the parties have not opened the original file yet.
Reasons for switching to Dropbox Sign
Pricing was reasonable and have the same features.
Vendor Response
Thanks so much for taking the time to share your experience, Nicole. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about replacing the original document to our product team. Thank you again!
Replied June 2022
Richelle Marting
Verified reviewer
Legal Services, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Excellent e-signature solution
For my minimal e-signature needs - only a few documents a month - this is the perfect solution. It's extremely easy to use for both me and even the unexperienced recipient.
PROSExtremely easy to use, affordable, with great audit trails. It sends messages to all signatories with alerts to sign the document and reminders if the document remains unsigned after several days. All users are notified and sent a copy when the document is fully executed.
CONSBiggest drawback for me is lack of a Microsoft Word add-in to upload/sign directly from Word instead of having to log into the website and upload. Other solutions offer this solution and it would be a great timesaver if added.
Reason for choosing Dropbox Sign
For me, the free license of HelloSign was the reason I chose this product, along with extensive positive feedback from professionals in my industry.
Anonymous
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Works intuitively and as expected
Exceptional
PROSDidn't need any support to get started and continue using.
CONSHmmm, Can't think of anything. This totally meets our needs.
Reason for choosing Dropbox Sign
We used Drop Box and it is integrated seamlessly.
Vendor Response
Thanks so much for taking the time to share your experience. It makes a difference to folks who are new to eSignature! Thank you again!
Replied June 2022
Kate
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2022
Great for coaching businesses!
Great! I would recommend to other coaches!
PROSEasy to use and get a signature from a client remotely.
CONSTook a few tries to get the hang of using it. Now it's easy!
Reason for choosing Dropbox Sign
more affordable.
Reasons for switching to Dropbox Sign
Cost, hello sign was less expensive and did the same thing.
Vendor Response
Thanks so much for taking the time to share your experience, Kate. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about learning and onboarding to our product team. Thank you again!
Replied July 2022
Maria
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Easy to use, train, and implement
Customer service could be more timely with responses.
PROSIt is very easy to use, and staff are trained at a faster rate than using a different product (ex. docusign).
CONSThe most recent update is not as intuitive when searching for documents, especially when trying to find team documents.
Reason for choosing Dropbox Sign
Security
Reasons for switching to Dropbox Sign
Pricing and ease of use for training purposes.
Vendor Response
Thanks so much for taking the time to share your experience, Maria. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about searchability to our product team. Thank you again!
Replied June 2022
Rich
Real Estate, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed June 2022
HelloSign is the perfect solution for Realtors
Overall, HelloSign has filled a gap for our company where other competitors missed the mark. We used DocuSign for many years, but due to pricing and integration capabilities with our management software, we selected HelloSign
PROSAs a real estate development and management company, it is important to be able to clients and partners with documents for electronic signature. Being able to view, sign and complete the process (and repeat) is important for creating efficiencies and growing.
CONSThe one main drawback I've seen so far is that templates are not able to be edited during a send. If I need to change one field for a unique reason, I would have to create a completely new template. Also, there is no way to edit a document after being send (prior to anyone signing). It would be nice to be able to make amendments to a document (and recirculate to signers) instead of having to recreate.
Reason for choosing Dropbox Sign
Due to pricing and integration capabilities with our management software, we selected HelloSign
Reasons for switching to Dropbox Sign
We used DocuSign for many years, but due to pricing and integration capabilities with our management software, we selected HelloSign
Vendor Response
Thanks so much for taking the time to share your experience, Rich. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about post-send-editing to our product team. Thank you again!
Replied June 2022
Danica
Human Resources, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2019
Hello...SIGN! An Electronic Signature Alternative
It's been a great experience using HelloSign. My company was able to save money by switching to this platform and it has great usability. It's been really great using this product! I highly recommend HelloSign.
PROSI like the user interface on this product. It's very user friendly and easy to navigate between functions. I also love that there is the ability to create template and template links. The template links are a great option so you can share in bulk or don't want to type an email address in each time you send the same form to someone.
CONSI don't like that there isn't a good customer service function. It's hard to get help and you have to contact the company via email.
Reason for choosing Dropbox Sign
HelloSign had the best product value and features that we needed.
Reasons for switching to Dropbox Sign
Cost effectiveness.
James
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2022
Manager
I use it primarily for the e-signature. This allows me to quickly send a contract to a customer and have them sign it the same day instead of waiting for the US Post Office.
CONSI wish the templates could be presented in PDF format instead of the question/answer format. I tried using the template but felt more like a Google form than the PDF I had originally designed.
Reason for choosing Dropbox Sign
Pricing. Pay per user vs pay per envelope.
Reasons for switching to Dropbox Sign
I was using Docusign but when they tried to charge me over $1000 because of my volume, I left.
Vendor Response
Thanks so much for taking the time to share your experience, James. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about PDF output to our product team. Thank you again!
Replied July 2022
Eileen
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Hello Sign is inexpensive and easy to use
The benefit that is the most noticeable is the cost. The ease of use by the staff has been reiterated countless times.
PROSWhat I like most about the Hello sign is the cost. Secondly, I like the ease of use. This product compares to another well know document signing software. Our company has saved thousands and it is an easier product to manage within the company
CONSI have not yet come across an item or aspect that is difficult or annoying.
Reason for choosing Dropbox Sign
Cost and terms of usage
Reasons for switching to Dropbox Sign
Cost and the terms of use for the entire staff
Vendor Response
Thanks so much for taking the time to share your experience, Eileen. It makes a difference to folks who are new to eSignature! Thank you again!
Replied July 2022
Ashley
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
HelloSign Review- Used Daily
We have to have contracts signed in order to do our day to day processes so having the ability to sent them through this system, and be able to afford to do so, makes the process a 1,000 times faster and has increased our production and minimizes the redos we have had.
PROSWe were using a different product prior to switching over to HelloSign but that one got way too expensive. When we found this product it was exactly the same processes and detail only at a rate that us as a company could afford. We loved this so much we even brought another of our friends over to the product as well!
CONSIt would be nice it we could resend documents to customers through the mobile app, that would give me the ability to literally work from anywhere at any time but it is still better than anything else we reviewed or looked at purchasing
Reason for choosing Dropbox Sign
I just went online and started looking up companies/products that were similar to the one currently in use to see what our options were. There were a couple of them that were trialed but HelloSign was most like what we were used to using and had everything we needed to transition smoothly and just continue moving forward with our day to day processes
Reasons for switching to Dropbox Sign
Cost, this was the same exact product just what we needed to be able to afford to continue to utilize this process in our tiny business
Vendor Response
Thanks so much for taking the time to share your experience, Ashley. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about mobile app sending to our product team. Thank you again!
Replied July 2022
Jenny
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed June 2022
Customer Care Team need some work.
The benefit of hellosign is that it does what it should on a basic level. In regards to price increase and level of service it really needs to work on this to justify its increase.
PROSI like the ease of the software but some basic features need to be really considered.
CONSCustomer care team, In the instance of an emergency you can wait over 48 hours which is not ideal when you are using the product daily. The team also just seem to say I have escalated the problem via email. It is very frustrating considering prices have gone up in 1 year by over $200 and the care team just seem not care/try to solve the issues. We have had an ongoing issue since April that is not resolved. Feature wise it is a shame that Hellosign haven't added (considering they have put their prices up so high) to amend documents that have been signed by 1 party and not the other.
Reasons for switching to Dropbox Sign
Price
Vendor Response
Thanks so much for taking the time to share your experience, Jenny. Our marketing team monitors all feedback we get on Capterra and works to pass it to our product team. I'll be sure to let them know your feedback about our support team and our response time. We're working to improve all the time and thank you again for taking the time.
Replied June 2022