All Dropbox Sign Reviews

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Tyler Jae

201 - 500 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2021

Excellent electronic signature capture tool

User Profile

Frane

Verified reviewer

Automotive, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Better than DocuSign!

Amazing!

PROS

The feature that sets HelloSign apart from the competition, especially DocuSign is the unlimited envelopes (documents) you as a user can send out in a year.

CONS

Feature that would be good to have is to be able to replace the underlying document once you are in the preparation phase of the document and when you have already set the 'fields or text boxes' in the document, so that if you notice there is a misspelled word or something that needs to be changed you can simply upload a 'corrected' version and keep all the 'fields or text boxes' in the place where you already had them. It would help save a lot of time especially if you are working with longer documents collecting initials from each signer on each page.

Reasons for switching to Dropbox Sign

Hellosign does not limit me on how many envelopes a year I can send out and collect signatures.

Vendor Response

Thanks so much for taking the time to share your experience, Frane. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about corrected version fields to our product team. Thank you again!

Replied July 2022

User Profile

Sarah

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Seamless Integrations for Document Signing

PROS

We've used HelloSign for almost two years now after switching from another electronic signature software, and HelloSign has been perfect. Not only do we use it for our internal HR and hiring needs, but we also have HelloSign integrated into our software so that our customers can sign their contracts without any issue. HelloSign offers reminder emails and also sends completed forms to all parties. It's so easy to use and maintain and super customizable. Love it!

CONS

I have never had any issues using HelloSign, but I am not on the team that integrated it into our internal software. I am not sure how technically difficult that was, but we have rarely encounter bugs.

Reasons for switching to Dropbox Sign

We were using DocuSign, but HelloSign was a much more competitive price and offered the integrations we needed.

Darren

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed October 2022

Okay product, but absoutely the worst customer service

PROS

Initially (several years ago) the user experience of this software was better than most, back when Docusign was the only game in town. We chose HelloSign based on that. Today that's no longer the case and there are many products with a better overall UI and user experience (UX), like PandaDoc.

CONS

The product support for HelloSign is absolutely the worst of any SaaS (cloud-based) document signing product available today. I'm not sure if it's the result of DropBox acquiring them and trying to save money, or what but if you have the option to choose a solution like this go with PandaDoc or even Docusign.

Reason for choosing Dropbox Sign

At the time there were few products available in the space. DocuSign ws the first but the user-experience wasn't as good as HelloSign. Today, HelloSign is the same but many new products entered the market and even DocuSign evolved.

Reasons for switching to Dropbox Sign

The horrible customer service.

Vendor Response

We're sorry to hear you've had trouble with our support team. We'll be sure to share your experience with the team. Thank you for taking the time to provide your feedback Darren.

Replied October 2022

User Profile

Julian

Verified reviewer

Logistics and Supply Chain, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

Convenient Electronic Signature Tool

Our experience with Dropbox Sign is quite positive. It is easy to use and our clients and internal team members rarely experience problems signing or sharing documents.

PROS

Dropbox Sign allows us to upload, share, store and request clients to sign conveniently under one platform. Electronic signature helps keep everything formal with our clients and employees. It is simple and straightforward. It is one of the few tech solutions that does exactly what it is designed for with minimal issues.

CONS

There is nothing I don't like about this electronic signature solution. However, I feel that the price may be relatively high for individuals or small companies.

Reasons for switching to Dropbox Sign

We experienced a technical issue and took long to resolve so the management decided we try a different solution.

Anonymous

51-200 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

High Quality, Great Value, Should be The Industry Leader

PROS

Crafting what needs to be signed and where on the document is incredibly simple. In addition, sharing this document with a client who can sign seamlessly without a clunky and frustrating account creation process is a game changer. Night and day better than docusign.

CONS

Sometimes the placement of signature boxes can glitch when creating the document. I would like this to be explored and ironed out entirely if possible

Reasons for switching to Dropbox Sign

It was junk. Not only was it difficult to create documents, our clients were often times unable to make the account to sign. This is the last thing a business needs. Hellosign made this process straightforward for us that eliminated unnecessary client friction.

Vendor Response

Thanks so much for taking the time to share your experience. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about field placement to our product team. Thank you again!

Replied July 2022

User Profile

Aman Preet

Verified reviewer

Retail, 10,000+ employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Pros and cons of Hello sign software

According to the main business requirements i.e. our main requirement hello sign stood up to the mark and we are able to fullfill our task in time and with efficiency.

PROS

There are few aspects of this product which i like the most and they are: 1. Good configuration flow management where we can configure it with other tools. 2. Data security and authentication to protect the critical and important documents.

CONS

The very first things that I didn't like was the easy of use which was compatively less when i will compare it with other tools other than that the lagging that sometimes I face while using hello sign.

Reason for choosing Dropbox Sign

Because our main business objectives i.e. to have to clear digital/electronic signature and data security was provided in a better way by hello sign software.

Reasons for switching to Dropbox Sign

Because in other products i was not able to get the perfect digital signature i.e. not of good quality and along with that a bit fussy UI of the software makes it harder to follow the workflow

User Profile

Nicole

Verified reviewer

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

Great product

PROS

It's reasonable price compared to other e-signature platforms. The ease of the system and being able to create templates to reuse are great.

CONS

Not being able to replace a document with a new file if the parties have not opened the original file yet.

Reasons for switching to Dropbox Sign

Pricing was reasonable and have the same features.

Vendor Response

Thanks so much for taking the time to share your experience, Nicole. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about replacing the original document to our product team. Thank you again!

Replied June 2022

User Profile

Richelle Marting

Verified reviewer

Legal Services, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Excellent e-signature solution

For my minimal e-signature needs - only a few documents a month - this is the perfect solution. It's extremely easy to use for both me and even the unexperienced recipient.

PROS

Extremely easy to use, affordable, with great audit trails. It sends messages to all signatories with alerts to sign the document and reminders if the document remains unsigned after several days. All users are notified and sent a copy when the document is fully executed.

CONS

Biggest drawback for me is lack of a Microsoft Word add-in to upload/sign directly from Word instead of having to log into the website and upload. Other solutions offer this solution and it would be a great timesaver if added.

Reason for choosing Dropbox Sign

For me, the free license of HelloSign was the reason I chose this product, along with extensive positive feedback from professionals in my industry.

Anonymous

11-50 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Works intuitively and as expected

Exceptional

PROS

Didn't need any support to get started and continue using.

CONS

Hmmm, Can't think of anything. This totally meets our needs.

Reason for choosing Dropbox Sign

We used Drop Box and it is integrated seamlessly.

Vendor Response

Thanks so much for taking the time to share your experience. It makes a difference to folks who are new to eSignature! Thank you again!

Replied June 2022

User Profile

Kate

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2022

Great for coaching businesses!

Great! I would recommend to other coaches!

PROS

Easy to use and get a signature from a client remotely.

CONS

Took a few tries to get the hang of using it. Now it's easy!

Reason for choosing Dropbox Sign

more affordable.

Reasons for switching to Dropbox Sign

Cost, hello sign was less expensive and did the same thing.

Vendor Response

Thanks so much for taking the time to share your experience, Kate. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about learning and onboarding to our product team. Thank you again!

Replied July 2022

Maria

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Easy to use, train, and implement

Customer service could be more timely with responses.

PROS

It is very easy to use, and staff are trained at a faster rate than using a different product (ex. docusign).

CONS

The most recent update is not as intuitive when searching for documents, especially when trying to find team documents.

Reason for choosing Dropbox Sign

Security

Reasons for switching to Dropbox Sign

Pricing and ease of use for training purposes.

Vendor Response

Thanks so much for taking the time to share your experience, Maria. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about searchability to our product team. Thank you again!

Replied June 2022

Rich

Real Estate, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed June 2022

HelloSign is the perfect solution for Realtors

Overall, HelloSign has filled a gap for our company where other competitors missed the mark. We used DocuSign for many years, but due to pricing and integration capabilities with our management software, we selected HelloSign

PROS

As a real estate development and management company, it is important to be able to clients and partners with documents for electronic signature. Being able to view, sign and complete the process (and repeat) is important for creating efficiencies and growing.

CONS

The one main drawback I've seen so far is that templates are not able to be edited during a send. If I need to change one field for a unique reason, I would have to create a completely new template. Also, there is no way to edit a document after being send (prior to anyone signing). It would be nice to be able to make amendments to a document (and recirculate to signers) instead of having to recreate.

Reason for choosing Dropbox Sign

Due to pricing and integration capabilities with our management software, we selected HelloSign

Reasons for switching to Dropbox Sign

We used DocuSign for many years, but due to pricing and integration capabilities with our management software, we selected HelloSign

Vendor Response

Thanks so much for taking the time to share your experience, Rich. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about post-send-editing to our product team. Thank you again!

Replied June 2022

Danica

Human Resources, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2019

Hello...SIGN! An Electronic Signature Alternative

It's been a great experience using HelloSign. My company was able to save money by switching to this platform and it has great usability. It's been really great using this product! I highly recommend HelloSign.

PROS

I like the user interface on this product. It's very user friendly and easy to navigate between functions. I also love that there is the ability to create template and template links. The template links are a great option so you can share in bulk or don't want to type an email address in each time you send the same form to someone.

CONS

I don't like that there isn't a good customer service function. It's hard to get help and you have to contact the company via email.

Reason for choosing Dropbox Sign

HelloSign had the best product value and features that we needed.

Reasons for switching to Dropbox Sign

Cost effectiveness.

James

Mechanical or Industrial Engineering, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2022

Manager

PROS

I use it primarily for the e-signature. This allows me to quickly send a contract to a customer and have them sign it the same day instead of waiting for the US Post Office.

CONS

I wish the templates could be presented in PDF format instead of the question/answer format. I tried using the template but felt more like a Google form than the PDF I had originally designed.

Reason for choosing Dropbox Sign

Pricing. Pay per user vs pay per envelope.

Reasons for switching to Dropbox Sign

I was using Docusign but when they tried to charge me over $1000 because of my volume, I left.

Vendor Response

Thanks so much for taking the time to share your experience, James. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about PDF output to our product team. Thank you again!

Replied July 2022

Eileen

Computer Software, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Hello Sign is inexpensive and easy to use

The benefit that is the most noticeable is the cost. The ease of use by the staff has been reiterated countless times.

PROS

What I like most about the Hello sign is the cost. Secondly, I like the ease of use. This product compares to another well know document signing software. Our company has saved thousands and it is an easier product to manage within the company

CONS

I have not yet come across an item or aspect that is difficult or annoying.

Reason for choosing Dropbox Sign

Cost and terms of usage

Reasons for switching to Dropbox Sign

Cost and the terms of use for the entire staff

Vendor Response

Thanks so much for taking the time to share your experience, Eileen. It makes a difference to folks who are new to eSignature! Thank you again!

Replied July 2022

Ashley

Telecommunications, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

HelloSign Review- Used Daily

We have to have contracts signed in order to do our day to day processes so having the ability to sent them through this system, and be able to afford to do so, makes the process a 1,000 times faster and has increased our production and minimizes the redos we have had.

PROS

We were using a different product prior to switching over to HelloSign but that one got way too expensive. When we found this product it was exactly the same processes and detail only at a rate that us as a company could afford. We loved this so much we even brought another of our friends over to the product as well!

CONS

It would be nice it we could resend documents to customers through the mobile app, that would give me the ability to literally work from anywhere at any time but it is still better than anything else we reviewed or looked at purchasing

Reason for choosing Dropbox Sign

I just went online and started looking up companies/products that were similar to the one currently in use to see what our options were. There were a couple of them that were trialed but HelloSign was most like what we were used to using and had everything we needed to transition smoothly and just continue moving forward with our day to day processes

Reasons for switching to Dropbox Sign

Cost, this was the same exact product just what we needed to be able to afford to continue to utilize this process in our tiny business

Vendor Response

Thanks so much for taking the time to share your experience, Ashley. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about mobile app sending to our product team. Thank you again!

Replied July 2022

Jenny

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed June 2022

Customer Care Team need some work.

The benefit of hellosign is that it does what it should on a basic level. In regards to price increase and level of service it really needs to work on this to justify its increase.

PROS

I like the ease of the software but some basic features need to be really considered.

CONS

Customer care team, In the instance of an emergency you can wait over 48 hours which is not ideal when you are using the product daily. The team also just seem to say I have escalated the problem via email. It is very frustrating considering prices have gone up in 1 year by over $200 and the care team just seem not care/try to solve the issues. We have had an ongoing issue since April that is not resolved. Feature wise it is a shame that Hellosign haven't added (considering they have put their prices up so high) to amend documents that have been signed by 1 party and not the other.

Reasons for switching to Dropbox Sign

Price

Vendor Response

Thanks so much for taking the time to share your experience, Jenny. Our marketing team monitors all feedback we get on Capterra and works to pass it to our product team. I'll be sure to let them know your feedback about our support team and our response time. We're working to improve all the time and thank you again for taking the time.

Replied June 2022