Hushmail Software

FrontRunners 2021

About Hushmail

Hushmail is an email management and electronic signature solution that helps small to large businesses streamline operations related to user management, email encryption, and archiving, among other processes. It lets staff members redirect and forward emails from multiple addresses to a centralized email platform. Hushmail's secure web forms module lets employees use a drag-and-drop interface to create custom HIPAA-compliant forms and use eSignatures capabilities to validate the forms. It enables team members to restrict individuals from accessing specific email addresses by creating email aliases. Administrators can configure OpenPGP based encryption and set up two-factor authentication to ensure secure user experience. Hushmail comes with an application prog...

Hushmail Pricing

Hushmail is available on monthly as well as annual subscriptions: Small Businesses - $5.99/month/user Small Business Plus - $7.99/month/user Healthcare Businesses - starts at $9.99/month and $109/year Law Firms - $9.99/month/user Nonprofit Organizations - $3.99/month/user

Starting price: 

$5.99 per month

Free trial: 

Not Available

Free version: 

Not Available

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Hushmail User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 29 reviews

User Profile

D

Verified reviewer

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2018

Security for your email

Pros

As a gmail user I really liked being able to secure messages with a pass phrase to ensure that only the recipient of my messages was able to read them.

Cons

Many years ago Hushmail was completely encrypted, but now, in our brave new world, the TOS now stipulates that they can and will turn over your info in the event of court orders.

Triva

Company size: 1 employee

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2020

Encrypted email that’s easy for my clients to use

Customer service is excellent. They get back to me right away. That could be worth the price.

Pros

I like that with Hushmail I can create alias emails for different uses. I like that sending attachments is easy. I like there is an app so I can use it one my phone.

Cons

I guess the only drawback is the price-it should cost a few dollars less. I wish that it didn’t show my return email address to the people I send it to. Here is why. In California, the agency that regulates marriage and family counselors consider emails as advertising. Therefore my email must include my full name, type of license, and my license number. So that pretty much kills the confidentiality on my clients inbox. A stone can see the email is coming from a psychotherapist. When I found out about the alias emails I could create, that solved the problem... the only drawback is that the aliases don’t have my website name after the @InnerFreedomConsulting.com. Instead, it has Hushmail info @nym.hush.com But at least I can use an alias to send emails to established clients-so confidentiality is maintained.

Response from Hushmail

Hi Triva, thanks for your feedback. It means a lot to us that you're happy with our services. The good news is that you can set up email forwarding addresses using your own domain (e.g. info@InnerFreedomConsulting.com). Our Customer Care team will be very happy to help you set these up. You can reach them either by email, support@hushmail.com, or by phone at 1-877-533-4874. They are available Monday through Friday from 7am to 5pm Pacific Time. Thanks again for your earlier feedback. Our team works hard to make sure you have the services you need, and your satisfaction means everything to us. All the best, Anabeli Fernandez, Marketing Manager

Replied February 2020

Katie

Company size: 2-10 employees

Industry: Insurance

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

September 2020

Botched information

Another money-greedy company that now regrets that they didn't start out money hungry and also their customer service sucks

Pros

This is a HIPAA compliant encryption service.

Cons

I'm grandfathered in to the "free" version, which they apparently no longer offer. To strong-arm me out of a product they did offer, they LIE about information. Every month or so, my "used storage" will jump wildly overnight (from 29% to 248% this month) . I've contacted support, via email about this twice and no one responds -- the confirmation page tells me that "subscription holders will receive priority" Basically, they no longer offer the "free version" and to hell with loyal customers. I was able to set up an automatic reply, directing my clients to contact me ANY OTHER WAY

Reasons for choosing Hushmail

They lied to me & I believed them

Response from Hushmail

Thanks very much for your feedback. We're sorry that you didn't have a good experience with our Customer Care team. We tracked down your account and reached out to you to make this right. Thanks again for your feedback.

Replied September 2020

Nathan

Company size: 1 employee

Industry: Mental Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

Great Secure Emails

Has been a great experience. No really issues so far.

Pros

That I am able to offer HIPAA compliant emails. Ability to send encrypted emails. Also was able to send one form in emails.

Cons

I noticed that if I go to add a contact, I frequently have to refresh my screen before selecting to add a client. I would enter the information and then it doesn't do anything unless I refresh, then I have to enter it again. I don't like that other people can't initiate an encrypted message to me, but I am assuming that is not because of Hushmail.

Reasons for choosing Hushmail

I don't remember the other products, but reviewed all the main ones. This one seemed to meet my needs the best and was more cost effective for me. Also I like that you could send one form with it in emails.

Reasons for switching to Hushmail

Wanted HIPAA compliancy.

Response from Hushmail

Thanks very much for your feedback. We truly appreciate it. The good news is you can give your clients a way to initiate an encrypted message by using one of our secure contact forms. You can view a sample here: https://www.hushmail.com/secure-forms/templates/general/5b21885200b88-secure-contact-form/ and read more about our secure forms here: https://www.hushmail.com/secure-forms/ Our Customer Care team would be happy to help you get started with forms. You can reach them here: support@hushmail.com. Thanks again for your feedback. We're glad you consider us a 5-star service.

Replied March 2021

James

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

October 2021

Hushmail Review

Pros

It seems very secure for our interoffice communications.

Cons

At times it will randomly encrypt emails that don't need it, glitches tend to show up more frequently in Hushmail than other software I use. Customer support ranges from ok to shitty

Response from Hushmail

Thank you for your feedback. We're sorry you've had a less than favorable experience with Customer Care. We strive to provide our customers with prompt, personal attention when they have an issue that needs to be resolved. If there's something that you're still having an issue with, please contact us at https://www.hushmail.com/contact/ and we'll make it right. Regarding encryption, please keep in mind that if your recipient has already created a passphrase to read an encrypted email on the private message center, then all subsequent emails to them will be encrypted by default. However, you can turn the encryption off when you send a message from webmail or the Hushmail for iPhone app by turning off the encryption switch before you send a message. You can read more about your encryption options in our blog post at https://blog.hushmail.com/blog/how-to-use-hushmail-with-your-favorite-email-app

Replied October 2021

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