About Hushmail

Hushmail is an email management and electronic signature solution that helps small to large businesses streamline operations related to user management, email encryption, and archiving, among other processes. It lets staff members redirect and forward emails from multiple addresses to a centralized email platform.

Hushmail's secure web forms module lets employees use a drag-and-drop interface to create custom HIPAA-compliant forms and use eSignatures capabilities to validate the forms. It enables team members to restrict individuals from accessing specific email addresses by creating email aliases. Administrators can configure OpenPGP based encryption and set up two-factor authentication to ensure secure user experience.

Hushmail comes with an ap...


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Supported Operating System(s):

Web browser (OS agnostic)

26 Reviews of Hushmail

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(20)

20

4 stars

(4)

4

3 stars

(0)

0

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 26 results

October 2018

D from Interior Health Authority

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Security for your email

Pros

As a gmail user I really liked being able to secure messages with a pass phrase to ensure that only the recipient of my messages was able to read them.

Cons

Many years ago Hushmail was completely encrypted, but now, in our brave new world, the TOS now stipulates that they can and will turn over your info in the event of court orders.

February 2020

Triva from Inner Freedom

Company Size: 1 employee

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2020

Encrypted email that’s easy for my clients to use

Customer service is excellent. They get back to me right away. That could be worth the price.

Pros

I like that with Hushmail I can create alias emails for different uses. I like that sending attachments is easy. I like there is an app so I can use it one my phone.

Cons

I guess the only drawback is the price-it should cost a few dollars less. I wish that it didn’t show my return email address to the people I send it to. Here is why. In California, the agency that regulates marriage and family counselors consider emails as advertising. Therefore my email must include my full name, type of license, and my license number. So that pretty much kills the confidentiality on my clients inbox. A stone can see the email is coming from a psychotherapist. When I found out about the alias emails I could create, that solved the problem... the only drawback is that the aliases don’t have my website name after the @InnerFreedomConsulting.com. Instead, it has Hushmail info @nym.hush.com But at least I can use an alias to send emails to established clients-so confidentiality is maintained.

Response from Hushmail

Replied February 2020

Hi Triva, thanks for your feedback. It means a lot to us that you're happy with our services. The good news is that you can set up email forwarding addresses using your own domain (e.g. info@InnerFreedomConsulting.com). Our Customer Care team will be very happy to help you set these up. You can reach them either by email, support@hushmail.com, or by phone at 1-877-533-4874. They are available Monday through Friday from 7am to 5pm Pacific Time. Thanks again for your earlier feedback. Our team works hard to make sure you have the services you need, and your satisfaction means everything to us. All the best, Anabeli Fernandez, Marketing Manager

July 2020

cathy from Sirius Medical Billing

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

July 2020

Hushmail for HIPAA Compliant Email

We have had a great experience with Hushmail. Would highly recommend this email software for companies of all sizes

Pros

I needed a HIPAA compliant software for my company to send health related documents and correspondence. Hushmail fit the bill at a low cost. The encryption feature can be turned off and on for individual emails, making ease of reading for the recipient. (no need to log on to read). Contacts can be saved. Hushmail will download them for you if needed. Sending mail to another Hushmail account requires no log on to be encrypted.

Cons

Hushmail could be a bit less expensive. The archive feature could be free. Contacts could be downloadable by the user.

September 2020

Katie from KL Bills

Company Size: 2-10 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

September 2020

Botched information

Another money-greedy company that now regrets that they didn't start out money hungry and also their customer service sucks

Pros

This is a HIPAA compliant encryption service.

Cons

I'm grandfathered in to the "free" version, which they apparently no longer offer. To strong-arm me out of a product they did offer, they LIE about information. Every month or so, my "used storage" will jump wildly overnight (from 29% to 248% this month) . I've contacted support, via email about this twice and no one responds -- the confirmation page tells me that "subscription holders will receive priority" Basically, they no longer offer the "free version" and to hell with loyal customers. I was able to set up an automatic reply, directing my clients to contact me ANY OTHER WAY

Reasons for Choosing Hushmail

They lied to me & I believed them

Response from Hushmail

Replied September 2020

Thanks very much for your feedback. We're sorry that you didn't have a good experience with our Customer Care team. We tracked down your account and reached out to you to make this right. Thanks again for your feedback.

May 2020

Melodie from ACT - Associates in Clinical Therapy, Inc.

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

HUSHMAIL is outstanding as a product, asset to one's business, with flawless use & great IT support

Excellent experience, outstanding service, superior product.

Pros

Seamless integration of the use of this product into our business. It has been an asset to our work process, with our professional staff as well as patients finding it to be beneficial regarding ease of use. Information is immediately transported to patients who are able to complete forms and provide signatory approval with ease. I highly recommend having one's business forms and forms for signature created by the HUSHMAIL team. Our patients are able to sign via typing their name, using the mouse to do so, or adding a JPG signature.

Cons

Absolutely nothing. It is a superior product per our experience. Thank you, HUSHMAIL!

Reasons for Choosing Hushmail

Ease of use and surprisingly cost effective.