About Lightico

Lightico's real-time customer collaboration platform empowers contact center agents to instantly collect forms, documents, e-signatures, photos, consent to disclosures and verify ID from the customer's cell phone, while on a call.

In today's experience-driven economy, customers expect engaging and prompt business interactions. However, businesses are ill-equipped to deliver such experiences to customers on their cell phones while speaking with them on the phone. The result is frustrated customers, lost sales, higher operational costs and damaged NPS scores.

By streamlining customer interactions in the last mile of the customer journey, businesses make it easier for their customers to be their customers, earning their trust and loyalty, translating to ...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

28 Reviews of Lightico

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(23)

23

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 28 results

May 2019

Jamie from 326energy

Verified Reviewer

Company Size: 2-10 employees

Industry: Oil & Energy

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Next level technology with incredible customer service

In-call esignature allows us to introduce a customer to our offering, fill in contract information fields and send a signature request in a text message all while on a single phone call. The process is seamless and very similar to an interaction you would have with a friend/family member where you are talking and sharing pictures via text while on a call. It’s natural, easy and quick. Comparing this to needing to send a link or a document in an email, this is light years ahead of anything else on the market.

Pros

If sending emails and links for esignature is 1.0, Lightico is 2.0! They truly are the future of document completion. I did extensive research looking for a method for my call center to fill in and have customers sign contracts while on the phone. Nothing is easier than Lightico. This product works with the technology of today - mobile, messaging, etc. Secondly, the Lightico staff is amazing. The white glove support you get is exceptional. I have worked with very friendly individuals who genuinely want to understand your unique business model and needs. They work diligently to make sure they are providing the best service possibly to make you successful.

Cons

So far I haven’t found anything in my scope of work where Lightico is lacking. They have done a great job listening to their customers and creating a product to meet their needs.

Reasons for Choosing Lightico

As mentioned before, in comparing these to Lightico, I feel like I’m comparing a qwerty cell phone to an iPhone. They other products are an old technology. Lightico is the next step in this technology.

Response from Lightico

Replied May 2019

Jamie! Thrilled to have you as a customer and looking forward to being a driver in your continued growth!

August 2020

Francis from BT

Company Size: 10,000+ employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2020

Great Piece of Software

Overall, Lightico has greatly improved my day to day working life. It has made things much easier, simpler and quicker. It is easy to fill in the documents required in a prompt manner to send to a customer for them to approve themselves and provides a better experience to both the customer and ourselves using it.

Pros

I like that it reduces the time spent on calls covering mandatory information with customers that they can now approve themselves and take time to understand rather than having to repeat information etc. It is so quick and easy to use.

Cons

I dislike that when sending the documents out via email they often do not arrive/take much longer than text messages.

August 2020

Adam from BT SME

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

August 2020

BT Staff Review

just starting so will need time to really get to know it

Pros

the open chat facility - you can discuss the agreement below it before they proceed

Cons

we use a similar one for the full chats online anyway so it crosses over our existing software

August 2020

Niall from EE

Company Size: 10,000+ employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Brilliant system

My overall experience with Lightico has been brilliant. Couldn't recommend the product enough!

Pros

The system is so easy to use, it makes my job so much easier on a day to day basis. We have a strict compliance team where we work and having the peace of mind due to this system is brilliant. The customer experience also benefits massively due to this as they're able to take a lot more information in off the back of Lightico.

Cons

I wouldn't say I dislike anything about this system, the system is efficient from start to finish and as I said above, Lightico makes my job so much easier.

August 2020

Emma from EE

Company Size: 10,000+ employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

August 2020

Lightico

Pros

The best features of lightico are that it is easy to use options available are self explanatory. Could pick up the software and use with ease. Layout is user friendly easy and accessible. Best part is that customers find the application easy to use. Ensures I am compliant and a fun experience for our customers.

Cons

Customers always have an issue when coming to the spend cap option of an order via lightico and causes confusion. could be updated along with text size.