--- title: "OneSpan Sign Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OneSpan Sign. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OneSpan Sign is a good fit for you!" source_url: "https://www.softwareadvice.com/electronic-signature/onespan-sign-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Digital Signature Software](https://www.softwareadvice.com/electronic-signature/) / [OneSpan Sign](https://www.softwareadvice.com/electronic-signature/onespan-sign-profile/) / OneSpan Sign Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/electronic-signature/onespan-sign-profile/) Reviews [Alternatives](https://www.softwareadvice.com/electronic-signature/onespan-sign-profile/alternatives/) # OneSpan Sign User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 70 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 53 reviews (76%) - 4 stars: 14 reviews (20%) - 3 stars: 2 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - OneSpan has all the features and functionality that DocuSign has in fact it is better than DocuSign in some areas such as, it provides the options to upload an attachment with a signature package and allows the customization of email messages for sending and receiving the documents for e-signatures. - Allows to sign documents anywhere from any device, easy integrations with Postman and various other mature softwares such as Appian, Decisions etc. - Easy to set up ### Most mentioned cons - The inability to combine signed documents into one package through the platform, like you are able to with Docusign. - Interface can feel dated, setup is complex, and pricing may be high for small teams. - Great experience up until I needed support, legal nightmare ensued caused by missing documents that had been signed using OneSpan, and extremely poor communication and follow up from their team (still haven't rectified the issues 3 months later). ## OneSpan Sign customer reviews Showing reviews 1-25 of 70 (page 1). ### OneSpan Sign - Make your signatures digital and secure - Overall rating: 4/5 - Reviewer: Tapan J. - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used unspecified for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the fact that it provides both cloud based and on premise deployment options which provides an organization flexibility to chose the best suited deployment. Also, the option to completely white label the product which can be integrated with our existing systems makes it way better than any other product on the market. #### Cons I have only one issue with this product. I firmly believe there is a huge scope of improvement in the search capabilities currently being offered. They need to add more functionalities like searching a document by the name of signor/ --- ### eSignLive is a very good product that can be utilized to provide digital experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Faster deployment of the product for eSignature and eDelivery capability. Scalable for enterprise usage across all LOBs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The architecture of the product is very scalable and enterprise deployable that can be leveraged within various business processes for delivering eSignature experience. It is a REST based API integration platform that can be integrated with your enterprise applications and offers lot of configuration and customization capabilities for enterprise deployment. #### Cons The mobile experience is still not responsive and need the capability to support HTML5. Need capability to support more than PDF documents as inputs for eSign ceremony. ADA compliance should be default that should be inbuilt to the product offerings. eSL ux should be SAML enabled. --- ### Looking for Alternatives - Overall rating: 3/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered The product was fine for getting started, but we are researching alternatives. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Individual licenses can be re-assigned as required. As long as the total active count does not exceed your contracted count. #### Cons Customer service & sales is extremely slow to respond to requests for additional licenses. Over 7 years the product hasn't really evolved much in relation to price increases. --- ### Easy to use, stable environment and excellent support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EsignLive has designed a software that is both easy to manage and easy for end users to navigate. The overall stability of the EsignLive product is a huge value add as we know that any errors that do occur are most likely caused from a user error or an error with our internal processes. the customer support has been great and any bugs that we report get immediate attention. #### Cons The way that we use EsignLive, we log directly into the user interface using mobile devices. currently, the display on the mobile device isn't the best as is does not display the page nicely and creates a lot of scrolling back and forth to read the complete document. The radio buttons are also hard to read on the mobile display. --- ### The system is easy to set up and use so getting started is a fast process. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered We are now getting new students for our school enrolled and started sooner due to having their agreements signed and delivered back to us more efficiently. Also much easier for both. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The signer(s) can simply use a web browser to complete documentation rather than printing, filling out, scanning and sending back documentation requiring printers and scanners etc. eSignLive provides the ability to create templates for reoccurring documents so once they are setup, creating a new package is really quick and easy. #### Cons While the template feature is easy to use and works well, I would like to see a preview feature to view exactly how the finished document will look with signatures. --- ### Fantastic Support, Wide spread usage and an irresistible product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Product usage: Used weekly for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Building the repetitive documents was made easy through eSignLive. We have some forms used regularly by our clients in which we take their signature. Before it was manual and now we made it automated. eSignLive saved time and money. Not only that but its easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its a reliable product. I like the lively and lovely support eSignLive provides. I never found something was missing . Every time I think of some new feature, I see they already think of it and providing it. It integrates with many products. The UX design is simply superb. I thank the designing team for this great UI/UX. I heard that price can be negotiated but when some one really like the product, they don't even think of negotiation. E-Sign Live falls under that category where you don't think of negotiating. #### Cons I have explored all the options to find something that I can find which appears not good / I don't feel comfortable. But, I couldn't find something. --- ### eSign Live - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used unspecified for less than 2 years - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered Silanis eSign live product is a great eSign product that can be leveraged in multiple domain areas and very easy to use and provides robust customer experience and flexible architecture. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 #### Pros Available on premises and cloud implementations. Includes OOTB UI and esign APIs to interact with the platform. Offeres standard REST based APIs and multi tenancy capabilities #### Cons Needs more robust ADA capabilities, digital signature and validation of digital signature capabilities. --- ### I find eSignLive product very secure and user-friendly. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very well designed for a layman to operate and understand it. It's also very intuitive and guides the user itself. --- ### This is very easy to use and save my time a lot. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used weekly for less than 12 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Save my time and easy to use. Helpfull for my remote clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is very user-friendly and also wide range product and we can implement in our on our cloud solution. It has many connectors or plugins for ease of use. #### Cons It may need to require to add more plugins and connectors. Need more training to get to know about full feature usage. --- ### I have had a great experience with eSignLive. It offers great flexibility and easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used weekly for less than 12 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered It is easy to use it is user-friendly for users It offers great Flexibility fast to use convenient #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very User friendly. it offers great Flexibility. It saves my time. I love using mobile for signing applications. #### Cons Fewer resources to learn from and training facilities plus size of font needs to be adjusted to make it look better --- ### Glad I went with this company! - Overall rating: 5/5 - Reviewer: Keith M. - Verified reviewer: Yes - Product usage: Used other for less than 12 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use, has all the features you should need, and white labeled so you can totally brand it for your company. They offer excellent integration options, and their website is literally a plethora of information. #### Cons There is nothing I haven't liked about the software. I researched several companies and am glad I selected this one. --- ### eSignature for the Enterprise - Overall rating: 5/5 - Reviewer: Darren B. - Product usage: Used unspecified for unspecified - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered I have been using eSignLive for over 2 years in a large banking environment and have found both the ability to have a Private Cloud version coupled with rich integration and API support has removed significant risk, cost and time from the implementation. The rich API support has allowed us to build an entire custom wrapper layer around eSignLive to meet the strict security/compliance and complex integration needs of a large multi-brand, multi-product organization. Customer experience is critical for the bank and our ability to customize the communications and signing experience with our layer while leveraging the power of eSignLive has been a great outcome for the bank. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Excellent eSignLive product - Overall rating: 5/5 - Reviewer: André M. - Product usage: Used unspecified for unspecified - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered The eSignLive product allowed us to be competitive and productive at the same time. Our software is integrated to the cloud and we wanted to add an eSign solution to our product. The existing out of the box API available as part of the eSignLive solution gave us an easy way to integrate both products and we are very satisfied of the final product. We have now a complete solution which include electronic signatures of our customized pdf documents stored in the cloud thanks to eSignLive product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Great Customer Service - Overall rating: 4/5 - Reviewer: Tracy P. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered We don't normally have issues with eSign but if we encounter one the customer services is always prompt and professional. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Great experience . Very helpful people - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Product usage: Used weekly for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered we have many old age people for them its very convenient to sign at their ease and not to come to our store #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly both for user and for singer . Features are enhanced according to market needs .Great product to use . --- ### Overall Excellent Quality - Overall rating: 5/5 - Reviewer: Philippe L. - Product usage: Used unspecified for unspecified - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered The best part of eSign Live is most likely the customer service. Their responses are very fast and this was even more impressive as we are a start-up. Not every service provider has shown the same amount of respect to a small company such as ourselves. We will stay loyal to them for that! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Silanis - esignature - Overall rating: 5/5 - Reviewer: George P. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I have been using this service for a couple of years and it has greatly facilitated my task as a real estate broker. Ease of convenience, and client appreciate being able to act quickly on "signing" documents without anyone having to displace themselves. It's great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Excellent Product & Service - Overall rating: 5/5 - Reviewer: Daniel R. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We have been using e-sign Live now for over 12 months, never once has this company upset me or not delivered what has been promised.Excellent customer service, nothing is too much trouble. Highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### eSign Live review - Overall rating: 4/5 - Reviewer: ravi m. - Product usage: Used unspecified for unspecified - Reviewed: November 2014 - Review source details: This review was submitted organically. No incentive was offered Silanis is a great product serving our customers for esignature capabilities. Less complex to interface with Silanis APIs. Great talented professional services team helping on implementation. --- ### Esign Live is terrific - Overall rating: 5/5 - Reviewer: jason W. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered The Esign live product is a wonderful product, makes signatures very quick and easy and allows me and my customers to sign anytime and anywhere. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Great product - Overall rating: 5/5 - Reviewer: Charles M. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I found the product really easy to use. It was very user friendly and was easy to use across my team members. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Esign live - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Product usage: Used monthly for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use and learn. It has a small learning curve. I'm satisfied with the product so far and enjoying it a lot #### Cons There aren't many resources to get information from. Customer services aren't good always. Waiting time is very high. --- ### Good, but not so good. - Overall rating: 1/5 - Reviewer: Serge P. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I should have used the trial option before purchasing. The most important feature of combining documents for me not available. After using the platform for one document, and requesting a refund, OneSpan declined a refund stating their contract signing terms are an annual commitment. I'm disappointed with OneSpan. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Offering to have my document data in reside on servers in my country is the one feature I liked the most. #### Cons The inability to combine signed documents into one package through the platform, like you are able to with Docusign. The inability to remove duplicate pages in a document through the platform. --- ### Great Service - Overall rating: 5/5 - Reviewer: Samantha R. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Reliable e-signatures, strong security, and easy workflows make OneSpan smooth and efficient for me and my customers. #### Cons Interface can feel dated, setup is complex, and pricing may be high for small teams. Better for larger firms or companies. --- ### Une gestion facile des documents à signer - Overall rating: 5/5 - Reviewer: Marie Helene G. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered J'en suis très satisfaite. Il est facile à utiliser #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OneSpan Sign me fait sauver beaucoup de temps. Le service à la clientèle est excellent et ils offrent souvent des webinaires de formation #### Cons La version de base ne permet pas de personnalisé mon espace à mon image, inséré mon logo ... et de créer plusieurs utilisateurs #### Reasons for choosing OneSpan Sign onespan est beaucoup plus simple à utiliser ## More reviews [Next reviews](https://www.softwareadvice.com/electronic-signature/onespan-sign-profile/reviews/?page=2) --- OneSpan Sign Reviews, Pros and Cons - 2026 Software Advice