All signNow Reviews

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Matt

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2021

Great starter app, but not for the mature business

User Profile

Michael

Verified reviewer

Law Practice, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed January 2023

Love this signing app, easy to use

Love it, would be my go to app if it weren't for the price point.

PROS

Love how easy it is to set up and use to get documents to get signed by clients or employees. The interface is pretty straightforward, once you figure it out, it's easy to rely on this program for most your needs. So easy to use even if the other party doesn't have the app.

CONS

Some slight issues filling out the fields when creating contracts via mobile, not a big issue.But the price of this app is the main drawback is the cost. I find the price point super high if you just want to use for basic uses. Wish there was a lower cost option for personal or freelance small business.

Reasons for switching to signNow

Didn't have to rely on paper contracts and just have contracts sent digitally to clients

Anonymous

2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Makes Doing Business Easier

SignNow is the perfect complement to our small business and helps us to do things more professionally when it comes to our clients and business partners.

PROS

SignNow helps to cut out inefficiencies in doing business. It does that by allowing us to get necessary documents signed quickly without us having to scan pages and constantly run behind people to get signatures.

CONS

I can’t say that there’s really much that I don’t like about this software. If I had to point out one thing, I’d ask for the ability to reduce the time to sign all the way down to 1 day. Currently that minimum is 3 days.

Reason for choosing signNow

SignNow’s price was very competitive while offering the core set of features that we need.

Bethy

Education Management, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

SignNow

I have been using this software for a lot of years and I been happy with it.

PROS

This software is easy to use and helps track information needed for the company. The auditors are able to use this to audit payroll.

CONS

The only con is when they make changes you are not notify. You need to adjust to the changes to do your job.

Ira

Verified reviewer

Entertainment, 1 employee

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2023

100% disappointed

PROS

The software works fine but it is very deceptive

CONS

I am a small business owner of a summer camp. I have 60 campers for which i used sign now to sign documents. Since i have 6 documents they have the nerve to charge me for 6 unique invites per camper or a total of about 480 invites. The software only entitles you to 100 users and then 180 per 50 invites afterwards. Add that up. Don't use their product if you might be using multiple documents because they will rip you off!

Vendor Response

Ira hi! Very sorry to read this! Have you tried our Support about this? There surely is a workaround. The easiest solution that comes to mind right away is to merge those six documents so that each signer gets one eSigning invite, not six. We understand your frustration here but honestly, if you compare our pricing beyond the 100 limit with the competition, we are still offering a much better price (we've checked multiple times). Please email support@signnow.com, we'll see what we offer you!

Replied May 2023

Kelly

Maritime, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2023

SignNow Saves Time

SignNow has been a great time saver for our business and makes it so easy to review and sign documents

PROS

It's important for our small business to be able to review and sign documents from our lawyer's office without travelling 2 hours to do it. It's also important that all the business partners can sign from their various locations, which saves us a lot of time.

CONS

everything has been great so far, no negative experiences

User Profile

Andrew

Verified reviewer

Computer Software, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

3

Reviewed May 2021

The best signature management app on a price basis

Great - now I've set it up, it runs on autopilot when it comes to me needing to create and send a contract to clients for signing.

PROS

When it comes to document signing it's a crowded market with lots of options - where signNow stands out is on price. It does pretty much the same as the others - but for at least half the price. This was the main reason we picked it.

CONS

The dashboard looks dated and takes a while to get familiar with - but past that it has all the same feature as it's competitors.

Reason for choosing signNow

DocuSign looks great - but was very expensive and seemed to cover enterprise features we simply didn't need.

Lori

Consumer Services, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2023

Easy to use! Dependable and secure.

Saves clients time and money. Everything is easy to use, easy to verify and secure.

PROS

I felt confident that everything was accurate and the ease of use made me a big fan.

CONS

I really have no cons to mention about this product in my past use and experience.

Shawn

Package/Freight Delivery, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed October 2023

Great Digital Signature Tool

PROS

Very easy to setup and the interface is very easy to navigate. Allows you to create links for others to sign

CONS

The pricing gets high very quickly ... limited number of templates

cassandra

Executive Office, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

life keeps getting better....

PROS

I love how a "signnow" has made it possible for people like to be more effecient.

CONS

There is not a single thing I could say negative about this product.

Taher

Consumer Services, 11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed October 2023

Normal user review

I like it as i used it for my work douments

PROS

Adding the drop down menuadding the date and time

CONS

Can't say because for me as a user on free trial it did all that i needed.

Reasons for switching to signNow

drop down menudate and time optionmulti signature style

Paul

Real Estate, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed May 2019

Great product

This program is glitch-free and has sped up our contract execution process considerably. Being able to customize emails and signers is a big plus.

PROS

We use this for our service-based business. It makes contract completion a breeze. I love that it emails the completed documents to all parties automatically.

CONS

We haven't found anything that we don't like yet. This software is very helpful for our business.

Reason for choosing signNow

Docusign was too expensive and robust for what we wanted. PDFfiller was very glitchy.

Patricia

Entertainment, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed September 2019

Sign Now for 100's of Contracts

PROS

The price was the biggest factor in going with Sign Now. As a new company, we needed the most cost-effective way to send out our contracts.

CONS

Up until recently, I would have given 5 stars across the board. My company celebrated our 1 year anniversary and with that came contract renewals. This is where Sign Now has lost stars for me. They don't have a way for a business to look at the contract date signed without going into each one and researching. I have 300 contracts renewing with multiple dates for renewals over the next few months. I would love a feature where we could see the email we sent the contract to and the date the contract was signed in a spreadsheet format. When I reached out about this issue they seemed stumped themselves. In my industry we will send out thousands of contracts a year and we need a system to keep up with who signed and when. At this time my staff is having to update an excel spreadsheet.

Reason for choosing signNow

Price was the main reason.

Jason

Verified reviewer

Information Services, 2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2022

Was once priced competitively

Problem now is they've changed their pricing model which makes docusign a much better, more feature rich alternative. Their plan only charged when the document was fully signed -- while that remains, they've made smart fields, etc a part of the enterprise plan which made API access worthless. You can't populate a smartfield.

PROS

Relatively easy to use API, interface is pretty straight fwd.

CONS

Support can be tough to get access to if there are unique issues. Finally got in touch and they acknowledged issue on their side

Vendor Response

Jason hi! Many thanks for your feedback. Even though it is not immediately pleasing, this is extremely helpful for us. Passing your input to the development team. Your review will help us to do better in the future, in terms of both functionality and the pricing policy.

Replied March 2022

Heather

Oil & Energy, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2019

It's the times

Using the templates is an awesome feature and makes sending all my onboarding documents easier. We use SignNow exclusively for signing contracts, agreements, and policies. All of our employees and vendors are familiar with it, which makes the process smooth.

PROS

I like how easy it is to set up a document, send the document and that the person receiving the document doesn't have to have an account or sign up for anything in order to sign it. I also like the notifications I get each step of the way. In the times we are in today, with everything basically paperless and electronic, this kind of a service is an absolute Must-Have.

CONS

The only thing I would ask for that it doesn't offer is for the signer to have options to add their own comments and fields. If the signer had their own set of options they could respond with comments or respond with request for information, forward get extra signatures from another signer, etc.

Reason for choosing signNow

The price, and ease of use.

User Profile

Brianna

Verified reviewer

Security and Investigations, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

FUNCTIONALITY

2

Reviewed June 2020

SignNow

I have had a great experience with SignNow, I have using it for 2+ years now without any issues.

PROS

I like that you are able to edit almost any document and add your signature to send it to the recipient.

CONS

I dislike nothing really, I use the software to sign documents sent to me from my colleagues or other partnership companies.

Reasons for switching to signNow

Better functionality.

User Profile

Omar

Verified reviewer

Banking, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2022

The new ecological way to sign

We use it to send documents to be signed on a recurring basis. Once signed, it allows us to send them to the sender without having to digitize them.

PROS

This software allows you to sign documents and even send them only for review and signature. Saving a lot of paper and time.

CONS

Unfortunately, the use of these tools has not been standardized in all companies, so many times you send digitized signatures and they are not valid.

Vendor Response

Omar hi! Many thanks for your positive review! We are happy to be part of your paperless office! And you are absolutely right. The market is still actively growing, and many people are still not aware of the fact that electronic signatures are legally binding in nearly all countries of the world. If any of your customers or business partners would question this fact -- just send us a request to support@signnow.com, we will send you a full legal explanation with proof links, etc. Many thanks for using signNow!

Replied March 2022

Anonymous

51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2021

SignNow: Easy to use

SignNow has been a good experience for us. It has helped us with getting documents to customers and getting them signed, which is essential for our business.

PROS

Fairly quick set up process. Easy to edit templates once they are set up. We have several people using one log on, which has worked well for our purposes.

CONS

The only negative thing that I can think of is some feedback that we have received from customers that we have sent forms to, and that is that you have to download the app in order to fill out the forms. We have found out that you don't actually have to download the app, but the link to take you to the forms without downloading the app is not in a super obvious place.

Reason for choosing signNow

Price and perceived ease of use

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed May 2019

Keep and manage all your documents in one place

Allows me to receive signatures and proxies from multiple residents. Easy!

PROS

I can add multiple documents to one email. Whee!

CONS

Signnow has too high a price. Please lower the price.

Reason for choosing signNow

Easier for what we do.

Anonymous

1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed June 2022

Affordable, straightforward e-signing

PROS

It is far more convenient than printing, signing, scanning, and then re-uploading documents. Having all my signed documents in one place has proven to be a significant benefit. It is simple to create and send documents to many recipients. It's simple to learn and doesn't take long to master. Setting signing orders is a popular option I use to incorporate document inspection into the signing process. I can tell the product is still being developed, so when I log in, I'll find that something has been changed or tweaked to improve its usefulness or usability. The app is simple to use. Pricing is reasonable, significantly lower than DocuSign and comparable alternatives. The signing experience provided by DocuSign is superior and appears more professional, but SignNow is not far behind.

CONS

It is not as popular as other services such as DocuSign, which makes it confusing when people receive a signing link. Furthermore, I wish it were easier to change the user who should receive when my contact is not the signatory. Clients occasionally have trouble navigating the invitation we send to fill out the form. Sometimes a client's invitation is routed to their spam account, slowing our office's ability to receive completed paperwork. Clients will occasionally use the word DocuSign and expect the email to come from that service, despite being told that it will come from SignNow. This is not a problem with a straightforward solution. Furthermore, selecting a platform that does not have the same brand recognition as others creates uncertainty and mistrust.

Awit

Education Management, 11-50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed March 2020

signNow is a great tool!

Overall signNow was a great tool for what we needed! Our students were able to fill out the document within their availability and we were able to receive them in a timely manner! We will continue to use signnow for these types of issues in the future!

PROS

As a user of signNow, it has helped our department immensely! We've had to make changes and have students sign-off on the changes made to their program of study outlines. This required us to create a document that all students would need to sign electronically but unfortunately all our students were on campus during different dates and times. This posed a problem to us but with signNow we had our solution! We emailed the document to the students with an e-signature required field and was able to get all the documents back!

CONS

It was difficult setting up the document as it's fields were limited. We are very unique in the way we conduct our program of study for the students. The students have a variety of options to choose from and with a document that we needed to be clear, signNow had limiting fields. It would be nice if the fields we put in place could have multiple levels that stem off from it.

Joseph

Real Estate, 2-10 employees

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE