All airSlate SignNow Reviews

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Matt

Information Technology and Services, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2021

Great starter app, but not for the mature business

User Profile

Richelle

Verified reviewer

Internet, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

signNow is one of the best online electronic signature software.

PROS

I used signNow to sign and digitally verify legally binding documents. I am very satisfied with the ease of use of this service. It is fast, easy to use, and works on any device. I particularly like the electronic signature feature, which has allowed me to sign documents quickly and easily. The email sharing feature is also very convenient for sending documents to third parties. The signature status has allowed me to easily track the status of my signed documents. The document and form management is also very convenient for organizing my documents. The alerts are also useful in keeping me informed of important updates. I highly recommend signNow to anyone looking for an easy-to-use and efficient digital signature service.

CONS

Apart from a few connection problems, I haven't encountered any major problems with this package.

Anonymous

11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2022

SignNow - A Solid Option for Electronic Signatures

I've had a good experience with SignNow. It works well when integrated properly with other software. We fill out all our information on our crew lists in Airtable and click one button to send out contracts to everyone on our crew lists. SignNow auto-populates the information and sends out the document. Once it's completed the document comes back to airtable and updates any changes made (address, email, etc) in our system.

PROS

Fairly straightforward. Easy to pickup without a big learning curve. We've also integrated the software with Airtable. The unlimited number of signatures is a huge plus. Other electronic signature software cap your signatures per month or year.

CONS

While it is a good alternative to DocuSign and other signature software, it also doesn't feel as robust. You're a limit more limited on what you can do with it compared to others. We've figured out a workaround or two, but SignNow still gets the job done.

Reason for choosing airSlate SignNow

Unlimited Signatures. Cost was reasonable.

Reasons for switching to airSlate SignNow

DocuSign caps the number of signatures you can collect every year. It only works out to be around 8 signatures per month. It's way too expensive for the limited number of signatures you can collect.

Elizabeth

Logistics and Supply Chain, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

2

Reviewed June 2022

SignNow was not a good move for my business.

As a small business owner, I do not recommend this program for high traffic forms.

PROS

The only thing that was acceptable from SignNow was the customer service support. Every time I needed to speak to customer support there is no doubt that I was able to get a hold of them

CONS

What I did not like about SignNow was that for any feature that should be included you would have to pay an additional fee. The fill-in-the-blanks did not line up at all with the original wording, you cannot create a document from scratch you can upload pre-created documents. When sending the document for signature, some recipients did not even know who was sending the document for a signature because it did not say your business name only the email address. If I was a SignNow partner and since I used the program for so long I could easily tell them what they can fix.

Reasons for switching to airSlate SignNow

For me to be able to send the document to multiple recipients for signatures I would have to subscribe to SignNow from PDF Filler.

Laura

Law Practice, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed December 2023

Great Value for the Price

PROS

I love the fact that SignNow is not DocuSign. There was just no way I was spending an arm and a leg for that, no matter what kinds of bells and whistles they wanted to throw at me. In this day and age people are just not going to print, sign, and return documents -- or if you ask them to, it will take 3-5 business days. With SignNow sometimes I get stuff back in 3-5 business minutes. It hugely speeds along processes that otherwise take days for me to get through.

CONS

Sometimes it feels a little clunky getting the fields placed where I want them. They do have some template features but it seems kind of complicated to set up. It would be great if they had some kind of AI integration that intelligently predicted where I wanted signatures/fields to be, and what to call them. It would also be great to be able to bulk-edit fields.

Reason for choosing airSlate SignNow

Price and features were better, and more transparency as to the process pre-purchase.

Joy

Law Practice, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Excellent product

PROS

Gives me everything I need when we send out documents for clients to sign. I like how easy it is for me to add fields for recipients to fill out and specify the format. It's also great that even our most technically challenged user could always figure out how to sign and send us back our documents.

CONS

I always customize the message and subject accompanying each document we send. Unfortunately, I guess only the recipient sees it. I don't see the customize message in the confirmation email I receive and neither do the other email address cc-ed on the documents. I have no idea how my customized messages look and if the recipients actually see it.

Reason for choosing airSlate SignNow

We chose SignNow because of the apparent ease of use and had the mobile app while the others didn't. When we first got SignNow back in 2016, it really was ahead of its time.

Kevin

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2019

Outstanding business solution

We are able to have contracts, hiring paperwork, employee reviews all completed without having to rely on the involved parties being physically present.

PROS

The ability to upload forms and create templates. Document groups - like sending a virtual packet. The ability to have multiple people fill out their portion of a document at the same time.

CONS

Poor support. I haven't had to use the support often, but the times I have it was very difficult and laborious on my end.

Reason for choosing airSlate SignNow

SignNow accomplished the same things for less money.

Susan

Legal Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed September 2019

Love Signnow

Great.

PROS

It is easy to use, and I like having my logo show.

CONS

Difficult for receiving parties to use to sign. Not all of my clients have sign now on their phone, etc.

Reason for choosing airSlate SignNow

No charge initially, and found the value in spending money for your services.

Paul

Real Estate, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed May 2019

Great product

This program is glitch-free and has sped up our contract execution process considerably. Being able to customize emails and signers is a big plus.

PROS

We use this for our service-based business. It makes contract completion a breeze. I love that it emails the completed documents to all parties automatically.

CONS

We haven't found anything that we don't like yet. This software is very helpful for our business.

Reason for choosing airSlate SignNow

Docusign was too expensive and robust for what we wanted. PDFfiller was very glitchy.

Stephanie

Environmental Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2019

Easy, Appealing, Quick!

Awesome software, couldn't keep rescuing and re-homing animals without it.

PROS

Easy to use, appealing to the eye, and quick to use!

CONS

I don't have anything to say, never had a problem with it, works for me!

Reasons for switching to airSlate SignNow

I don't know why the switch was made. Maybe cost?

Erik

Internet, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Great tool for digital signatures

PROS

I love the ease of use for someone like myself who is not incredibly technical. I also love that it has made our sign-off process very simple, automated and streamlined.

CONS

In ability to allow users to upload links to the document.

Reason for choosing airSlate SignNow

It fit the needs of several of our business groups that were not met by Docusign

Jason

Verified reviewer

Information Services, 2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2022

Was once priced competitively

Problem now is they've changed their pricing model which makes docusign a much better, more feature rich alternative. Their plan only charged when the document was fully signed -- while that remains, they've made smart fields, etc a part of the enterprise plan which made API access worthless. You can't populate a smartfield.

PROS

Relatively easy to use API, interface is pretty straight fwd.

CONS

Support can be tough to get access to if there are unique issues. Finally got in touch and they acknowledged issue on their side

Vendor Response

Jason hi! Many thanks for your feedback. Even though it is not immediately pleasing, this is extremely helpful for us. Passing your input to the development team. Your review will help us to do better in the future, in terms of both functionality and the pricing policy.

Replied March 2022

Heather

Oil & Energy, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2019

It's the times

Using the templates is an awesome feature and makes sending all my onboarding documents easier. We use SignNow exclusively for signing contracts, agreements, and policies. All of our employees and vendors are familiar with it, which makes the process smooth.

PROS

I like how easy it is to set up a document, send the document and that the person receiving the document doesn't have to have an account or sign up for anything in order to sign it. I also like the notifications I get each step of the way. In the times we are in today, with everything basically paperless and electronic, this kind of a service is an absolute Must-Have.

CONS

The only thing I would ask for that it doesn't offer is for the signer to have options to add their own comments and fields. If the signer had their own set of options they could respond with comments or respond with request for information, forward get extra signatures from another signer, etc.

Reason for choosing airSlate SignNow

The price, and ease of use.

User Profile

Brianna

Verified reviewer

Security and Investigations, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

FUNCTIONALITY

2

Reviewed June 2020

SignNow

I have had a great experience with SignNow, I have using it for 2+ years now without any issues.

PROS

I like that you are able to edit almost any document and add your signature to send it to the recipient.

CONS

I dislike nothing really, I use the software to sign documents sent to me from my colleagues or other partnership companies.

Reasons for switching to airSlate SignNow

Better functionality.

Arkin

Publishing, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2018

The product is good, but there is a glitch, and we can't figure out how to get tech support.

It allows us to create and send digital agreements

PROS

The customization of the agreement templates is very appealing. It allows us to create agreements that look just the way we want.

CONS

We can't get customer support to fix a glitch in the software. In the dialog box that pops up when our agreement is loaded, it's stuck on a person's name for all the agreements. I've tried to find a phone number or way to contact SignNow, but I can't see how to do it, at least not easily.

Vendor Response

Hello, We understand your concern and your feedback is really important for us to make your user experience as much sufficient as it should be. From our side we want to apologize for the inconveniences that you are currently facing. We constantly working to improve our service. The level of the reliability is our top priority as we want to make sure our customers can trust us. Rest assures our service improved a lot. We have a special offer for you due to the difficulties caused in the past. Please contact us at support@signnow.com for more details. Thank you for your understanding and cooperation with us.

Replied July 2018

Anonymous

51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2021

SignNow: Easy to use

SignNow has been a good experience for us. It has helped us with getting documents to customers and getting them signed, which is essential for our business.

PROS

Fairly quick set up process. Easy to edit templates once they are set up. We have several people using one log on, which has worked well for our purposes.

CONS

The only negative thing that I can think of is some feedback that we have received from customers that we have sent forms to, and that is that you have to download the app in order to fill out the forms. We have found out that you don't actually have to download the app, but the link to take you to the forms without downloading the app is not in a super obvious place.

Reason for choosing airSlate SignNow

Price and perceived ease of use

Blanche

Verified reviewer

Education Management, 1 employee

Used weekly for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed April 2023

Not Recommended

This is the worst experience I have ever had with a signature service. After [sensitive content hidden] did not respond to my emails, I used the chat communication about the faded tiny signatures. She referred me to another web service, which included other services I would not use. See above for additional details. Sadly, I just wasted $96.00; I definitely will not renew. I will have to print, sign, and scan my own documents.

PROS

Maybe a little less pricey. [sensitive content hidden] was helpful at the first contact.

CONS

Poor customer service after first contact. The e-Signature is tiny and faded and offered only two digital signatures. Initials are large. The software is not user-friendly compared to other signature services I have used in the past. Also, when I went to send the document to my boss twice for her signature, she did not receive it. Signnow alters the document. My student sent me her document with her signature, and when I had it ready for my signature with signnow, the signature was gone, and the student's name was only typed.

Vendor Response

Blanche hi! We are very sorry to read about such a disappointing experience! We fully understand that this case is probably beyond the return point by now, but we would still appreciate the opportunity to investigate and settle this. For example, the signature size is actually readjustable on the sender's side. You can manually make it as huge or as tiny as you need for your specific purposes. If you could possibly spend couple minutes more with us and send more details to support@signnow.com, we would reinvestigate the case and get back to you ASAP. Thank you!

Replied April 2023

Arauna

Arts and Crafts, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2019

So far the best signing application for my business!

I love it. Since I open my business, a tattoo shop, I wanted to use less paper for all consent forms needed to be signed by my customers and tattoo artists in the shop. I’ve look online and done lots of research about software or applications that it easy to use and share. I’ve tried many software and apps. and after all SignNow was the best.

PROS

The software is easy to use for anyone from beginner to pro. Works well on all my devices. I use mostly from my tablet an IPad and on my IPhone. Sharing, sending, printing anywhere anytime make it very easy for myself and to my customers.

CONS

I wish when Sending and sharing the sign file via email it doesn’t show the software title.

Sara

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Sign Now!

Simple to use, and very handy. My company uses this on a day to day basis.

PROS

We use sign now on a day to day basis. Simple to use and very convenient.

CONS

I would like to see if the emailed document was ever opened upon receiving.

Vendor Response

Dear Sara, many thanks for your positive feedback! And yes, you CAN actually track whether the document was ever opened or not. We have Audit Trail for that. Click on More, then go for History: https://prnt.sc/ugwwwa Then you will see all actions taken to your document, like here: https://prnt.sc/ugwyqs And you will also see the timing of all actions, the email credentials of the signer and their IP address. Hope this helps!

Replied September 2020

Holly

Veterinary, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2023

SignNow with Vet Med

PROS

I really like that clients are able to electronically sign appointment consent or anesthesia consent forms prior to their appointment/procedures. It cuts drop off time down since the paperwork is already completed. I think that clients appreciate this convenience as well.

CONS

I wish that the forms were integrated with our Hippo software so that the documents automatically went into the patient's file rather than manual submission.

Michael

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Easy to use service that we use daily to have clients sign service agreements.

PROS

My favorite feature of the software is the ability to upload a PDF to the website and invite others to sign electronically. It makes life really easy for us to have clients sign the service agreement before we get out to their house.

CONS

The thing I like the least is the fact that I am paying for the service multiple times because I subscribed through the App Store on my iPad and I also am paying for the service through their website. I need to deal with this but always forget.

Cristina

Legal Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2017

Easy to use service allowing me to conduct business where ever I am.

The ability to sign forms even when I am not in the office which is quite often due to all the work I do in the field.

PROS

I have been using the system for over a year now. It allows me to conduct business no matter if I am in the office or not. I have to sign medical consent forms for my clients and this allows me to do so no matter where I am. I use both the mobile app and the online desktop version.

CONS

I really like the functionality of the software. I only wish that I can choose the color of the ink when using the desktop version. I also would like to be able to control the thickness of my signature. I find it a bit too bold.

Connort

Entertainment, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

Wonderful and Affordable Service

Overall, a service we greatly enjoy and continue to use time and time again, the negatives are by far small and far in between. Would be WONDERFUL to edit the document even once uploaded.

PROS

Ease of use, affordability, versatility, and the ability to use this software easily across departments for a series of tasks and needs.

CONS

Sometimes the use of the software isn't intuitive, adding and readding text/signing boxes in constantly reused tax and contract forms can get redundant and annoying.

David

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed January 2020

Constant issues recently

Very disappointing. I will be switching before my annual renewal comes. This software was great until about 3 months ago. I don't what is happening with the Company. Likely restructuring or new terrible management.

PROS

Ability to search for past signed documents and automatically sends to recipients.

CONS

Customer service is terrible. They have not been able to fix basic software issues like blurry documents and an inability to use the same form document multiple times

Alejandro

Real Estate, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Amazing app !!

Excelent experience. Very happy . I been a user for 3 years now.

PROS

Easiness to use. Fast. I use it daily with my real estate transactions.

CONS

I can't edit a pdf. Or put colors or erase a text.

Vendor Response

Many thanks for your positive feedback, Alejandro! If you frequently need document editing, erasing, highlighting and all that before sending for e-signing, we can recommend you our friends and partners at www.PDFfiller.com They have all these functionalities and a 30-day free trial ;) Hope this helps!

Replied May 2019

Showing 1 - 25 of 520 Reviews