--- title: "WaiverFile Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WaiverFile. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WaiverFile is a good fit for you!" source_url: "https://www.softwareadvice.com/electronic-signature/waiverfile-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Waiver Software](https://www.softwareadvice.com/waiver/) / [WaiverFile](https://www.softwareadvice.com/electronic-signature/waiverfile-profile/) / WaiverFile Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/electronic-signature/waiverfile-profile/) Reviews [Alternatives](https://www.softwareadvice.com/electronic-signature/waiverfile-profile/alternatives/) # WaiverFile User Reviews ## Reviews summary - Overall rating: 5/5 - Total reviews: 40 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 5/5 - Value for money: 4.9/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 40 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I pretty much like everything about this system from my customer signing in to my employees checking customers in the ease of use I have made things a lot smoother - This system has allowed us to easily manage and ensure compliance with safety protocols in our organization. - Waiverfile has allowed us to take our organization to the next level of professionalism and safety. ## WaiverFile customer reviews Showing reviews 1-25 of 40 (page 1). ### Thank-you! - Overall rating: 5/5 - Reviewer: Taryn B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Incredible! I have dealt mostly with the rep who has been absolutely amazing. Thank-you!! I haven't even needed to try to reach out to anyone else because he is always helping and answering any questions I have. He has been helping from the beginning before we even signed up and I was just asking questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. It is so easy to use. Just being able to play around and learn how to input different waivers myself was extremely handy because we are adding more waivers into our account each season. If I ever needed help or changes, it was done almost immediately! 2. The fact that group leaders can log in and view who has completed a waiver for their group is a game changer when we are dealing with hundreds of required forms a day. 3. Their customer service!!! #### Cons Nothing because any issue I may have had was taken care of so quickly by their amazing customer service. #### Reasons for choosing WaiverFile Their customer service ultimately is what made us choose WaiverFile. The rep always got back to me so quickly and was so patient when dealing with our risk management teams that operate in a different country. Although the product itself is awesome, this level of customer service couldn't be compared with any other company. #### Vendor response Thanks so much for your review, Taryn! We're delighted that everything is working out so well for you! Replied September 2019 --- ### Great Waiver System and Great Support - Overall rating: 5/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Very responsive and willing to listen to users to add new features. I have been using WaiverFile for over a year and I can not say enough good things about the product and the people who make it. I have been able to converse directly with their president, on many occasions, and have had outstanding responsiveness. It is very rare when your suggestions are acted upon by the company leader and not some customer service person located who knows where. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like its flexibility, dashboard and the way it handles events. They are very responsive to improvement suggestions that we make and are quick to implement them. Until I started using WaiverFile, every other system I considered always involved some sort of compromise. With WaiverFile, I have what I exactly need. #### Cons I have no cons. Honest. This is one of the best experiences I have had with a software provider. #### Vendor response Thanks James! I¿m so happy to hear that you¿re satisfied with our service! Replied October 2018 --- ### Waiverfile - Overall rating: 5/5 - Reviewer: Juan H. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Features, Customer support, Price, Dashboard #### Cons No major cons. I like this product and will keep using it. #### Vendor response Thanks for taking the time to review us Juan! Glad to hear it's working well for you! Replied February 2021 --- ### Waivers with ease - Overall rating: 5/5 - Reviewer: Michele S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The QR code, and the search ability were delightful to use. #### Cons There were no features that were negative #### Vendor response Thanks for your review! Glad to hear the QR code is helpful, it's become a very popular feature lately now that people are more familiar with how they work. Replied February 2023 --- ### Love Waiver File - Overall rating: 5/5 - Reviewer: Satch B. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I’ve had an overall amazing experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to use and efficient #### Cons There’s nothing I do not like about it it’s so good #### Vendor response Thanks so much for the review! Great to hear everything is working well for you! Replied February 2023 --- ### Excellent Customer Service! - Overall rating: 5/5 - Reviewer: Lesia R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Excellent! Highly recommended! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The staff at WaiverFile are fantastic! If I ever run in to a problem, have a suggestion or have any questions about a service, I usually hear back from executive within minutes AND have a result within minutes! The staff truly care about the customer experience. #### Cons I love everything about WaiverFile. However, as an Active Campaign user, I am patiently awaiting the release of Active Campaign integration! #### Vendor response Thanks so much for taking the time to share your feedback, Lesia! We're delighted to hear that you're happy with our service! We will keep you posted on that integration and hopefully have it in place soon. Thanks! Replied March 2019 --- ### Our initial experiences with WaiverFile - Overall rating: 5/5 - Reviewer: Frank P. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent! Support has been tremendous, giving guidance, answering questions and doing so in a very timely manor! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WaiverFile allows us to move from using and storing paper liability release forms to an electronic process, eliminating paper management and storage hassles. #### Cons Bit of a learning curve in setting up the software to support the operation because there are many ways to accomplish the tasks. But I guess that's what makes it work; versatility #### Reasons for choosing WaiverFile Ease of integration into our operation and met our legal requirements for release forms #### Vendor response Thanks for the review! Replied February 2023 --- ### Awesome app - Overall rating: 5/5 - Reviewer: Alexander R. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Amazing app with outstanding customer service/ tech support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use Customer service/ tech support Customizable Affordable Fits my business needs #### Cons No cons so far. Been using it for a couple of years now. #### Vendor response Thanks for taking the time to submit a review! We appreciate it! Replied July 2019 --- ### Best option for online waivers - Overall rating: 5/5 - Reviewer: Kim T. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered After exploring a few different options with online waivers, I was happy to connect with WaiverFile. The customer service has been amazing and promptly answered any questions I had. The software is exactly what we needed and has proven to be well worth it already. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to look up people to verify if they have signed a waiver for us this year. The features are easy to use. The customization is very helpful. The pricing is better than what I have explored through other sites. #### Cons I haven't found any as of yet. It has been a little over a month. #### Reasons for choosing WaiverFile Initially, it was the pricing but after working with [SENSITIVE CONTENT], she made it worth my while with her prompt answers and help. I truly appreciated how attentive she was with my questions and solving things to make it work for us. #### Vendor response Thank you so much for taking the time to review us! We're delighted to hear that it's been working well for you! Replied July 2021 --- ### Excellent software. Easy to use. - Overall rating: 5/5 - Reviewer: Rod G. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy for customers to use. Easy for me to customize. Excellent reports. #### Cons There is nothing about this software that I don't like. #### Vendor response Thanks so much for your review! Replied June 2020 --- ### Just what we needed! - Overall rating: 5/5 - Reviewer: Lisa M. - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered We wanted to go paperless with our guest waivers, which was not available with the membership software we were currently using. Waiverfile allowed us to use a system that didn't require very much staff time, but provided a seamless process. The price was reasonable and my sales representative was very knowledgeable and made the process simple. Thanks! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is simple to use and the 1 on 1 session to get things going was really helpful. #### Cons I haven't found anything that I do not like with the software. #### Vendor response Thank you Lisa for taking the time to provide this review! We are thrilled you're happy with our software as well as the simplicty of our process. Replied October 2018 --- ### Excellent Service of Waiver and Event Check-In - Overall rating: 5/5 - Reviewer: Randi P. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered My favorite part of using Waiverfile is not having to lug paper forms around and then store them. I can also run reports such as how many people attended my event and run reports on how many times someone volunteered, making recognizing exceptional volunteers even easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The waivers were easy to set up. The reports are great after you learn what kind of reports you want to run. The customer service is next to none. Excellent. #### Cons There is a little functionality I would like to see added, but I told my team my concerns and they are considering them. #### Vendor response Thanks for leaving us a review Randi! We'll keep you posted as our development team works on the items we discussed. And thanks as well for taking the time to provide us feedback both here and directly! Replied July 2019 --- ### Highly Recommend WaiverFile - Overall rating: 5/5 - Reviewer: Zachary E. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent functionality and ease of use. Customer service is incredible! #### Cons I have not run into any issues thus far. --- ### Great Tool - Overall rating: 5/5 - Reviewer: Christos S. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Our experience with Waiverfile has been nothing short of awesome. This system has allowed us to easily manage and ensure compliance with safety protocols in our organization. We are now able to quickly send waivers and forms to our parents and easily collect parent consent and signatures. The ability to track and manage all waivers in one central location has been a huge plus. We can easily review and monitor compliance in real time and make sure that everyone is kept up to date. Waiverfile has allowed us to take our organization to the next level of professionalism and safety. We are extremely pleased with how easy and efficient Waiverfile has been to use and would highly recommend it to anyone looking to take their organization to the next level. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WaiverFile is one of the best solutions for helping to facilitate the process of waivers and check-ins for children attending events. Its fast and easy check-in process makes it simple to keep track of who is attending and to ensure that each child has signed a waiver. Plus, the reporting tools available make it easy to keep records of all attendees and their emergency contact information. WaiverFile helps to make the check-in and waiver process much more efficient and organized. This makes it easier for our organization and event coordinators to ensure that all children attending are safe and accounted for. #### Cons It would be incredible to have a class that provides a comprehensive overview and understanding of the WaiverFile system. This class would give participants the opportunity to gain a deeper understanding of the system and how it works. It would cover topics such as the features of WaiverFile, how to set up and manage WaiverFile accounts, how to create and submit waivers, and how to manage and track waivers. It would also include information on how to use WaiverFile to manage and secure data, as well as how to use WaiverFile for customer service, compliance, and reporting. Additionally, the class would provide hands-on instruction on how to use WaiverFile for various tasks, such as creating waivers, managing WaiverFile accounts, and submitting waivers. In addition to providing detailed instruction on how to use WaiverFile, the class would also provide guidance on best practices for using WaiverFile to ensure the security of data and compliance with industry standards. Finally, the class would provide an opportunity to ask questions and get answers from WaiverFile experts, allowing participants to gain a better understanding of the system and how to use it to its fullest. #### Reasons for choosing WaiverFile Customer service was the number one thing that made our decision easier when it came to planning our special event. [sensitive content hidden] and his team went above and beyond to make sure that all of our needs were met and that everything was taken care of. From the initial contact to the day of the event, they were there to answer all of our questions and provide guidance. They took the time to understand exactly what we wanted and worked hard to make sure that we had everything that we needed. Not only did they provide us with exceptional customer service, they were also extremely knowledgeable and helpful in the planning process. We are truly grateful for their help and would highly recommend them to anyone looking for an experienced and professional team to help with their event planning. #### Vendor response Thanks so much for taking the time to submit a review, Christos! That is a great idea about offering an online class to help learn everything that WaiverFile can do so you can make the most of it. We do offer online demos, but in the future we may add scheduled webinars as well. We're also working to add more how-to content (website content and also video tutorials) so stay tuned as we continue to build that out. Thanks again for taking the time to submit your feedback! We're always delighted to hear when our software is helping others so much. Replied July 2023 --- ### Highly customizable, waiver specialized, and expert/responsive customer service - Overall rating: 5/5 - Reviewer: Julie F. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered WaiverFile is a very customer-focused, responsive company. Their software does exactly what we need and has been reliable, customizable, and easy to use for our different roles within our organization. They are experts in waivers and a very user-focused company designing software for companies like mine who use them daily as a part of our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciated that the software is designed for waivers, but highly customizable for terminology, templates, workflow, reports, user configuration. AND they are great to work with and very responsive. #### Cons As they have added features, WaiverFile occasionally has had some that don't work as I expected. But what I LOVE is that I can email their customer support and always get an explanation of how to make it work for us, or they will look and see if it is an error on their side. There is nothing we don't like about the software now. It is great. #### Reasons for choosing WaiverFile Customizable fields and terminology, Didn't want user to have to create login, Priced per waiver vs per student per year, Ability to bundle multiple waivers for events, ability to have event managers see only their events. #### Reasons for switching to WaiverFile WaiverSmart didn't allow us to duplicate and edit waivers #### Vendor response Thanks so much for taking the time to submit a review Julie! We're delighted to hear that everything is working so well for you! Thanks so much for choosing WaiverFile :) Replied February 2023 --- ### Tattoo waiver forms - Overall rating: 5/5 - Reviewer: Nick D. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Ideal with [sensitive content hidden]and I’m gonna say this customer service is really big in my area/business customer service that waiver file supplies is next to none. They have extremely good customer service. They were very helpful and setting everything up with me. I’ve called back a few times just To touch base on different subjects of the waiver file system and if for some reason I can’t get through to somebody somebody calls me back within 5 to 10 minutes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I pretty much like everything about this system from my customer signing in to my employees checking customers in the ease of use I have made things a lot smoother #### Cons I really don’t have any complaints their system actually works pretty flawlessly once you sync everything up it’s there within about five minutes --- ### Way better than WaiverMaster - Overall rating: 5/5 - Reviewer: Lindsey H. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Very very happy! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was very frustrated with WaiverMaster. Another platform for waivers and registrations. So I googled a different company. In literally 10 minutes I had a whole new plan, a whole new waiver that was 10 times better than what WaiverMaster prepared. And it was what I needed. After looking over the waiver a few more times I had a few small changes. There was one that I couldn't actually do myself and shortly after a quick email was sent, I got a phone call and we sorted out my issue. [sensitive content hidden] and [sensitive content hidden] were ABSOLUTELY incredibly helpful and kind. I live in a place where waivers and registrations are a BIG deal. I have many friends who I will be sharing WaiverFile with! #### Cons The auto text doesn't allow a very long text message. Also when you hit the enter button for a new paragraph it doesn't allow that either. Finally, I might be missing something, but, I'm not getting email notifications that I've received a new waiver form. #### Reasons for switching to WaiverFile Poor customer service, editability is based on their timeframe, no phone calls made to me even though I asked for one twice, didn't follow directions when I asked for an edit. Just a giant mess and headache. WaiverFile was the SAME price as Waiver Master AND 50 extra waivers per month. Plus auto text after a customer registers! #### Vendor response Thanks for the feedback! We'll check into those issues you listed. The SMS features are new so probably just a couple of bugs to work out still. Thanks again! Replied June 2023 --- ### Very happy with WaiverFile- highly recommend! - Overall rating: 5/5 - Reviewer: Jenny G. - Verified reviewer: Yes - Industry: Higher Education - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Very positive. We already recommend it to other polo clubs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite feature is how fast and easy it is to reach help when I need it. If I don't understand how to use a component or know how to execute what I'm hoping to achieve, help is a quick email away. They are fast to answer and have always given me simple, accurate instructions on how to use the website. #### Cons I would like it if the waivers on the dashboard could be sorted by calendar year, I may be overlooking how to do this though. #### Vendor response Thanks for your review Jenny! We'll reach out to you to discuss the sorting option. Thanks! Replied May 2023 --- ### WaiverFile is the best for in-person events! - Overall rating: 5/5 - Reviewer: Amber N. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is excellent. QR code system for waiver signing is so easy to use. Offline app for collecting waivers without wifi or cell service is key for our events! #### Cons Not a fault of WaiverFile, but it can be difficult for event hosts to understand the process sometimes. More training pieces for hosts? #### Vendor response Thanks for your review and feedback Amber! That is good to know about event hosts. Maybe adjusting the invitation email will help a bit. We'll reach out to you to discuss that one further and see what we might be able to adjust to help there. Thanks! Replied April 2024 --- ### Customer Service Excellence - Overall rating: 5/5 - Reviewer: Breeann D. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Customer service was top notch. I emailed a question and got a response within an hour. When we communicated further, I asked to speak to someone on the phone, they immediately called me. We were able to get so much sorted out during our call and [SENSITIVE CONTENT] customized my profile based on what our needs were. He was able to anticipate features we might need and showed me features that I wasn't aware of. If you are thinking of choosing WaiverFile, give them a call to see exactly what they can offer! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is great to use and offers features that make the tedious waiver job easier. Organization of the completed waivers and the features you can add like Events help to streamline that process. #### Cons it looked basic at first and I was worried about it being only for US customers. Perhaps it would be more attractive immediately for potential customers if there was a place to choose Canada. There were some issues with address fields because the default is set to USA. #### Reasons for choosing WaiverFile Pricing, features, ease of use, and now customer service! #### Vendor response Thanks so much for the review! We do have plans to make the address field offer different styles depending on country, so look out for those updates soon. In the meantime, the custom fields handle it. Thanks for taking time to share your feedback with us! Replied November 2021 --- ### Excellent services, they know how to listen and to tailor the solution. Great job!! - Overall rating: 5/5 - Reviewer: Laurent C. - Verified reviewer: Yes - Industry: Management Consulting - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Streamlining our processes and get rid of paper. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I started the process of looking into improving my process around waivers. I put all my specific requirements and send them over 4 different vendors. 75% responded and for some reason, I like the answer from the owner of the company. I start the process to get the free trial to start looking into the product to make sure it was going to work for us. Remember that all companies are different and a single solution can't fit all business. Few emails later and a phone call allows us to get the solution that fits. 10 days later I was able to launch it. #### Cons At first, I realized they do not have an app for Droid or iPhone but realized quickly this is an advantage as any customer can use their own phone to sign the waiver. No need for an app. #### Vendor response Thanks for the review, Laurent! We're so happy to hear that WaiverFile is working well for you. We're also working on iOS and Android apps in which will allow for kiosk signing to continue if internet is lost, but as you say, signing works anywhere with no need for an app. Thanks again for taking the time to review! Replied October 2017 --- ### Happy Admin! - Overall rating: 5/5 - Reviewer: Karie N. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered I'm impressed by how simple the process is! Not only that, but the other day we sent out 200 requests to our guests to sign a waiver, many of which began signing at the same time from links we sent them and WaiverFile handled each request without a hitch demonstrating how solid the platform is. The support is awesome! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of set up and use, fast and responsive. #### Cons None so far. There are no cons so far... #### Reasons for choosing WaiverFile 3 of us vetted many products, but only Waiver File fulfilled our needs. #### Reasons for switching to WaiverFile Docusign is complicated and very expensive for a not-for-profit. #### Vendor response Thanks for taking the time to submit a review! We're delighted to hear that WaiverFile is working so well for you :) Replied May 2023 --- ### Beyond what I expected - Overall rating: 5/5 - Reviewer: SONIA Y. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Beyond what I expected and very happy with the product and service. I can't wait to see what's next in their features. The mobile app really comes in handy and love that they thought about that too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer services is beyond!!!! When you have softwares like this and need help, you don't want to wait forever as this can refrain your company from working. Not this company! [SENSITIVE CONTENT HIDDEN] has been a huge help each time and providing detailed information. Not to mention how fast of a responses you get. I really appreciate that!! Also, the price is great for the quality of service and they keep update with more features. I'm so happy I found this software! #### Cons I'm sure these will be addressed in time and not a big deal but putting it out there. My forms has 10 or more "initial here" would be nice if one initial and can be applied if they want on all fields so to save them time. Plus if it can be displayed smaller in size once they sign. #### Reasons for choosing WaiverFile It had more features that I needed. Easy to use. #### Vendor response Thanks so much for your review! We're glad to hear things are working so well. We do have a feature to repeat those initials, it looks like it's just turned off in your account. We'll go ahead and enable it for you. Thanks again! Replied January 2021 --- ### Game Changing Customer Service - Overall rating: 5/5 - Reviewer: Winnie T. - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Waiverfile is very customizable and easy to use - and if there is anything you can't do, their customer service is amazing. They are very quick to respond, listen to your questions/concerns, and provide fixes immediately. Always helpful, always timely. It makes it worth using Waiverfile just knowing there is an actual human there to help when needed. #### Cons Some things I cannot change/update on my own, but the customer service is very fast and always takes care of things. #### Vendor response Thanks for your review, Winnie! We'll be working to add more customizability this year so stay tuned for that. In the meantime we're always here to help. Many thanks for taking the time to review! Replied January 2019 --- ### Eco friendly waivers :) - Overall rating: 5/5 - Reviewer: Shannon A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered I’m mobile for my business and don’t have a stable administrative office, so I don’t have to worry about losing waivers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the versatility of waiverfile and how I’m able to have different waiver forms available. It’s easy to use. I don’t have to store endless papers since it’s easily stored online. It’s convenient for all business types, small and large scale. I have a small scale business, so I like how I was able to start with the smaller scale option and upgrade when I needed to. I’ve been using waiverfile for more than one year and I’m satisfied with the software :) #### Cons Sometimes it’s a hassle to login, but other that I haven’t had any major issues. #### Vendor response Thanks so much for the review Shannon! To make logins easier, if you're in a secure location you can use the remember-me feature. You can also reset your password easier to remember (feel free to change it if you're still using one of those randomly generated ones!) Feel free to contact us if you have any other concerns. Thanks again for taking the time to leave us a review! Replied July 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/electronic-signature/waiverfile-profile/reviews/?page=2) --- WaiverFile Reviews, Pros and Cons - 2026 Software Advice