Overall very positive. I annoy them a lot with questions, as I am always comparing it to ConvertKit (which I used for 3-4 years). And they are very good with replies. Plus very open to suggestions on how to improve it. It is only a new provider, which means they are still rolling out features. When switching to a new provider, there is a learning curve (which can be frustrating) but that will happen with any new provider. So I dedicated 2-3 days to play with it ie set up forms, automations and tags before switching my large list over. It was time well spent!

Affordability was important, as ConvertKIt was becoming way too expensive, as my list continued to grow. I also love the functions. It pretty much does everything that ConvertKit does (or soon will be as new features are constantly being added) and more. Plus it gives me detailed analytics for each email that goes out, and collects a reason for unsubscribes.

Currently, I am unable to open up individual email addresses, to see the history of what they have opened or clicked. Their instructions on how to set it up could be better - they have comprehensive videos but i like to read and bypassed the videos.

BirdSend has been a great replacement for my previous email list provider (GetResponse). It is cheaper, easier to use, and is already providing better results. The training, tips and support are very helpful

Setting up email sequences via the "automation" option couldn't be easier. The whole sequence can be accessed from one page. This makes visualising the flow, and making changes, quick and simple. It is easy to adjust campaigns in response to replies we receive. It is so user-friendly, compared to other software we have used.

At the moment I'm frustrated that there is no integration with the lead generation software I am currently using (Thrive Leads from Thrive Themes). Although I guess the failing is on the part of Thrive, not BirdSend. I don't think the BirdSend optin forms offer as much functionality and customisation as the Thrive Leads forms do. So at the moment I have to either use Zapier to link the Thrive Leads optin to BirdSend - no good really, as I'm limited to 100 zaps, which I use in 10 days or so. Or have to use the BirdSend lead gen, which I don't like as much as the Thrive Leads forms.

Are you looking for a 30% drop in open rates and constant spam reports that won’t even allow you to send an email to your list?Birdsend is the perfect ESP for you!Last quarter, my marketing team decided to cut some of our overhead and switch from Mailchimp which was costing us about $1,000/mo to Birdsend at only $149/mo.This was one of the worst mistakes I’ve made as a business person.Of course, our team had the best intentions. After all, Birdsend, although a new player in the scene, had stellar reviews and was a fraction of the cost.It turns out that there’s a reason that more popular ESPs such as Constant Contact, Mailchimp and Active Campaign charge more.The integration with my website and lead capture software (wordpress and thrive leads) took our team several costly weeks to deploy and add their custom code to every single optin form.Not only did the integration take forever, but we were in constant communication with their support team to troubleshoot bugs in their tracking—these were never fully resolved.But what about deliverability?While Birdsend reported sunny stats at first (open rates seemed good at first), within two weeks, our open rates saw a decrease of 30% compared to our time with Mailchimp.At the end, we sunk $1,000+ on the integration alone only to suffer for weeks with little or no sales to show for it.

-It was the most affordable ESP-At the time, it seemed like an easy integration (not true)

-Terrible deliverability-Poor open rates-Does not natively integrate with popular lead capture software (custom coding required)-Bad tracking (does not accurately track sales made)-Spam reports due to shared server

So far I'm loving my experience with BirdSend! It's easy to use, I have no more email headaches wondering if my emails are going to get delievered, or if the right emails are going out at the right time. In 2020 I'm planning on doing a lot more email automation and am looking forward to really digging in and learning about all the extra features to do that.

I love the ease and simplicity of being able to send out a daily broadcast email to my customers and subscribers. I'm a relatively new user so haven't dug into all the extra features yet.

One thing I'd really like to see is an archive feature so that I can share with people who prefer to read online. But other than that, I don't dislike anything about this software.

Their customer support has been great. I've loved working with the folks at Birdsend.

Birdsend has been a great investment for my blog. I love the ease of setting up the forms and how easy it is to customize each form. The email settings are easy to use and creating sequences, tags, automations, and broadcasts are all simple. Their deliverabilty is fantastic! Overall, such a great value!

I wish the wordpress plugin had the ability to choose individual forms for different pages on my site to make it easier to create multiple opt ins or lead magnets.