Overall very positive. I annoy them a lot with questions, as I am always comparing it to ConvertKit (which I used for 3-4 years). And they are very good with replies. Plus very open to suggestions on how to improve it. It is only a new provider, which means they are still rolling out features. When switching to a new provider, there is a learning curve (which can be frustrating) but that will happen with any new provider. So I dedicated 2-3 days to play with it ie set up forms, automations and tags before switching my large list over. It was time well spent!

Affordability was important, as ConvertKIt was becoming way too expensive, as my list continued to grow. I also love the functions. It pretty much does everything that ConvertKit does (or soon will be as new features are constantly being added) and more. Plus it gives me detailed analytics for each email that goes out, and collects a reason for unsubscribes.

Currently, I am unable to open up individual email addresses, to see the history of what they have opened or clicked. Their instructions on how to set it up could be better - they have comprehensive videos but i like to read and bypassed the videos.

BirdSend has been a great replacement for my previous email list provider (GetResponse). It is cheaper, easier to use, and is already providing better results. The training, tips and support are very helpful

Setting up email sequences via the "automation" option couldn't be easier. The whole sequence can be accessed from one page. This makes visualising the flow, and making changes, quick and simple. It is easy to adjust campaigns in response to replies we receive. It is so user-friendly, compared to other software we have used.

At the moment I'm frustrated that there is no integration with the lead generation software I am currently using (Thrive Leads from Thrive Themes). Although I guess the failing is on the part of Thrive, not BirdSend. I don't think the BirdSend optin forms offer as much functionality and customisation as the Thrive Leads forms do. So at the moment I have to either use Zapier to link the Thrive Leads optin to BirdSend - no good really, as I'm limited to 100 zaps, which I use in 10 days or so. Or have to use the BirdSend lead gen, which I don't like as much as the Thrive Leads forms.

Are you looking for a 30% drop in open rates and constant spam reports that won’t even allow you to send an email to your list?Birdsend is the perfect ESP for you!Last quarter, my marketing team decided to cut some of our overhead and switch from Mailchimp which was costing us about $1,000/mo to Birdsend at only $149/mo.This was one of the worst mistakes I’ve made as a business person.Of course, our team had the best intentions. After all, Birdsend, although a new player in the scene, had stellar reviews and was a fraction of the cost.It turns out that there’s a reason that more popular ESPs such as Constant Contact, Mailchimp and Active Campaign charge more.The integration with my website and lead capture software (wordpress and thrive leads) took our team several costly weeks to deploy and add their custom code to every single optin form.Not only did the integration take forever, but we were in constant communication with their support team to troubleshoot bugs in their tracking—these were never fully resolved.But what about deliverability?While Birdsend reported sunny stats at first (open rates seemed good at first), within two weeks, our open rates saw a decrease of 30% compared to our time with Mailchimp.At the end, we sunk $1,000+ on the integration alone only to suffer for weeks with little or no sales to show for it.

-It was the most affordable ESP-At the time, it seemed like an easy integration (not true)

-Terrible deliverability-Poor open rates-Does not natively integrate with popular lead capture software (custom coding required)-Bad tracking (does not accurately track sales made)-Spam reports due to shared server

So far I'm loving my experience with BirdSend! It's easy to use, I have no more email headaches wondering if my emails are going to get delievered, or if the right emails are going out at the right time. In 2020 I'm planning on doing a lot more email automation and am looking forward to really digging in and learning about all the extra features to do that.

I love the ease and simplicity of being able to send out a daily broadcast email to my customers and subscribers. I'm a relatively new user so haven't dug into all the extra features yet.

One thing I'd really like to see is an archive feature so that I can share with people who prefer to read online. But other than that, I don't dislike anything about this software.

Their customer support has been great. I've loved working with the folks at Birdsend.

Birdsend has been a great investment for my blog. I love the ease of setting up the forms and how easy it is to customize each form. The email settings are easy to use and creating sequences, tags, automations, and broadcasts are all simple. Their deliverabilty is fantastic! Overall, such a great value!

I wish the wordpress plugin had the ability to choose individual forms for different pages on my site to make it easier to create multiple opt ins or lead magnets.

Awesome. I love how lightweight it feels and how fast I can send emails. Plus I know the customer support team will answer my questions and help me within 24 hours.

BirdSend is the fastest, simplest and most affordable Email Service Provider I've found. They have an excellent onboarding process which helped me move my contacts, lists, tags, and sequences from my old ESP. Customer service has been excellent too. BirdSend is exactly what I need as a creator, info publisher, email marketer and small biz owner.

I don't have any complaints. BirdSend is a simple, streamlined ESP that does exactly what I need it to do .

Excellent service, good commitment to deliverability.

I love the outstanding customer service, the user interface (so attractive and speedy), and the part where they completely moved me from my old email service provider!

It lacks a few of the features I was used to in my old esp, but for the price I am willing to wait while they grow.

Overall I've had a very good experience. The move from my other email provider was smooth and painless.

The team is very receptive to suggestions. Customer support is very helpful. The price is quite reasonable.

They are still in the startup phase, so there are a few functions I would like to help productivity. I'm hoping those will be built-in soon.

Very positive and affordable. If you give them admin access to your site and other platforms they will set up integrations for you and help edit your forms as a part of the free migration services.

This is an easy to use email software that allows you to achieve the same results as other, more expensive competitors.

You do need to know some technical know how to make everything work they way you want it to. Luckily the support team is very hands on with setting up your forms, sequences and, automations they way you want it.

Everything has been very impressive with this Company and the entire team.

The resend option for any email in a sequence.

The HTML code for forms has to be edited for clickfunnels before using it. Would love to see an integration soon.

Setting up email sequences and signup forms is much easier than with my previous email service provider. I am very glad that I made the switch.

I gave Birdsend a trial for the low price, but I stayed for the ease of use and feature set. - The user interface is pretty intuitive and easy to use. - It's easy to set up forms and automation sequences. - It's totally flexible in segmenting your audience, as it works on tags rather than lists. - It allows you to set up different lead magnets or even follow-up sequences for the same 'list'. - Support is responsive, coming back either instantly or within a couple of hours, which is not bead considering the time difference between Europe and Indonesia. They are friendly and helpful, and their English is excellent. - They also provide a useful guide to email marketing, very useful for the non-specialist like me. - Costs are far lower than the competition

Birdsend is a young product so there are still a few features to be added or ironed out - not bugs, but sometimes it's not as flexible as I would like. The company is aware of this and seem to be working diligently to improve these very minor snags. Let me give you an idea of how minor these are: - If you put a form in the Birdsend widget, you only get one choice of font for the headings - luckily it's one that looks OK (I figured out how to change this in CSS eventually) - the visibility settings for the forms widget don't seem to always work as they should - fortunately it's easy to configure the visibility of widgets directly in Wordpress, so it's not a problem. - Birdsend's website could do with a more responsive design when trying to view it on mobile. That's all I can think of - they are very minor points.

It's been great! My subscriber list has increased a lot and people are responding to my emails well. My open rate has gone up a lot and I get a definite increase in my traffic when an email goes out.

I like how easy BirdSend is to use. The import, setup of broadcasts and funnels, and pop-up have been very straight forward to use. If I have questions, I always get a prompt answer and followup. I love that a pop-up is included. That has increased my subscribers the most. I'm not a fan of pop-ups but this one is working well. Setting up my weekly broadcasts and a sign-up series was simple and has been very effective for my list. The dashboard is straight forward, which I like! I'm not very tech-savvy so I like the basics and ease which BirdSend provides both!

Not a lot that I can think of yet. I know there are quite a few features I have yet to use, but I'm happy with what it has done for my business and the price is great! Maybe a few more features for the emails themselves like inserting a line.

My experience has been great! I found the platform easy to use.

I switched to Birdsend from another software due to cost savings and the fact that I could get most of the features I wanted at Birdsend with substantial cost savings. I haven't been disappointed. I have been very impressed with how quickly and thoroughly tech support replies to issues and the openness of the developer to suggestions to improve the software.

I wish the opt-in forms could be more easily customized without having to hire a developer, similar to the form customization features in aWeber. While there is some integration with the Wordpress plugin, Thrive, Architect, I wish the opt-in form customization was more thorough like in ConvertKit.

I was unsure about switching from my previous email service provider to BirdSend, but after some contemplation, I made the switch. My only complaint is that I wish I would have done it sooner. The support is outstanding and the service itself is worth its weight in gold. I would highly recommend this ESP to any online business owner.

The process of moving from my previous email service provider to BirdSend was seamless. I didn't lose any subscribers and they offered to switch over all my forms for me. As with anything, there was a bit of a learning curve at the beginning, but it is very easy to use and straightforward. The value you get for the price is absolutely incredible and they have the best support team I've ever come across bar none.

Learning how to use BirdSend at the beginning was a bit of a learning curve, but nothing too extreme. After a couple of days of exploring in my account, I was able to learn where different features were kept and how to run my account smoothly.

I love that I can tag/segment my list, create rules based on certain actions like clicks or buys, and A/B test headlines within the platform. I also enjoy the option of being able to resend emails to people who haven't opened them and clean my list of unengaged subs all within the platform. My last ESP required me to purchase a separate package if I wanted to clean my list. Birdsend is beginner friendly if you just need something simple but it's also perfect for more advanced users who want to dive deep into tracking, rules, and testing.

I love the ease of use, customer service, and all of the features I get using this software that I couldn't get with other ESPs. Plus, it doesn't cost an arm and a leg! I also like that they upgrade their software to include improvements and tweaks.

Nothing, I can't find anything wrong with the software.

Amazing.

At first, the price. Hard to beat. But once I started using it, it's how easy it is to set campaigns, write emails and sequences and overall admin the account. BUT most of all what I love the most is to be heard. That's priceless. As a relatively new tool, it's growing and competing with giants and yet they take the time to listen to what we need. I already requested a few important features they didn't have and within weeks they made it happen. Their response is always positive and willing to help, open to improving the platform. Hope they keep listening and caring as they grow. I'm really glad I found them and I recommend BirdSend highly!

I can't say there's anything I dislike. I could just number a few things that could be more flexible, like the actual email layout, maybe having a few more editing options but nothing that I could live without. So far I'm very happy.

BirdSend is really the bare bones of email marketing. If you're just sending out basic emails and creating simple, basic opt-ins, it works but if you need more tools it's just not there yet.

I love the ease of creating pop-ups and opt-ins. So easy! My list size has almost doubled in just a few months.

I can't segment my sign-ups and there's no built-in gdpr. There aren't any options to change the text font, color, or size.

I have a blog that sends out a newsletter whenever a new blogpost goes online. I don't make a lot of money off my newsletter subscribers, that's why I wanted to opt for an inexpensive email platform. When I found Birdsend, I was a bit hesitant at first because it wasn't as well established in the blogging world, but I gave it a try and loved it. I can do all my newsletters from there with an RSS integration (which means less work for me) and it costs me less. Win-Win!

+ RSS-Integration. Birdsend can create my newsletters by using my website's RSS feed. Which makes is super easy for me to send out the emails. + Simple E-Mail design. Birdsend focuses on a simple and functional newsletter, which is also beautiful. + Awesome support. When I started out with Birdsend, the founder took his time to explain to me the whole platform in a skype meeting. All my further questions have been answered really quickly by the support team. + Birdsend is much cheaper than similar email platforms. And I can do everything I need to within the platform. So for me, it was a no-brainer.

- As it was a new platform, that I've never heard of, I took a leap of faith. I didn't regret it, though.

Outstanding!

It is so easy to learn. I was using a competitors product, but was struggling with the flow to set up emails. A couple of quick conversations with the help desk and I was on my way to mass email updates. My favorite feature was tying it to my website. I set up marketing emails and/or update emails within my books, offering the reader an opportunity to connect with me for more devotionals. The website redirects them to BirdSend to register. they register with an email and the devotionals go to their Inbox automatically. It has wonderful functionality and easy to set up. When I add a new devotional links, I simply duplicate the process, modify the email name and email data to fit the new link! Wow! What wonderful customer service! They are quick to respond to any questions. They go above and beyond with follow-up making sure everything is working after a question. I have never had any problem with their software, just operator error when need a little help if setting up something new. Great deals for renewing the product and a great value compared to other similar products. All around I give BirdSend an A++ and highly recommend the product.

The only negative I have seen is that I would love the capability of additional fonts, but the good far outweighs this one minor problem.

I keep in touch with fans and announce new releases using BirdSend. I am not a professional email marketer so the extra help has made it worth the while for me. This program is definitely for professional email marketers and has all the features I would want if I were one myself.

Took a little while for me to get used to the software but once I did it's much easier to operate than the others I have tried (i.e. MailChimp)

Some of the functions worked differently and I needed help learning them. I am very happy to report that BirdSend's customer service is the best I've ever experienced. I was never able to connect with anyone ever at MailChimp. BirdSend is the exact opposite: they are right there to help or within 24 hours or less. Excellent customer service!

I'm saving so much money just by switching providers. The fact that Birdsend can do pretty much everything that the bigger well known companies can do at a more affordable price is excellent.

The level of dedication from the customer service team is amazing! I had hundreds of questions and they answered each and every one in a timely manner. I was super impressed at the level of detail during the migration process.

The landing page feature is not as robust as it is with Convertkit but the replacement option is sufficient.

BirdSend's first 5,000 subscribers are free. There is a referral program that allows you and person you referred to get an additional 500 subscribers. They have a great email challenge for when you first sign up. I have spoken with their customer support several times - they are always fast and solve my problems right away. It is easy and simple to use. They allow affiliate marketing.

I wish there were templates. Not as advanced or "beautiful" as other email software.

BirdSend is an excellent alternative to MailChimp and other competitors. You get a lot of value for your money and the customer support is incredible.

I love the price point of BirdSend and the super-responsive customer service. I also like how easy it is to use and that it has all the features I need for email marketing campaigns.

I think there are some features missing, but BirdSend does roll out new things all the time.

I have switched to BirdSend from another email marketing provider and so far I'm pleasantly surprised with the quality of the service. Their customer service is really exceptional, they helped me to migrate all of my previous forms and contacts, so I didn't have to worry about doing it all by myself. They constantly come up with new features and tools and you can submit a support ticket if you'd like to improve something. BirdSend forms are lightweight. My favorite feature is that you can regulate where you want opt-in forms to appear on a page without the need to edit the code (as it was the case with my previous e-mail marketing providers). The dashboard is very easy to navigate. Plus, the price is much lower than what you would pay for ConvertKit or other popular email marketing software providers, but I think you get the same functionality and results yet paying less.

easy to navigate the dashboard exceptional customer service price

I'd like to see more opt-in designs to choose from.

Customer Service is outstanding. They are very responsive and do what they can to help you solve your issues. Efficient and effective Easy to use/set-up I can send test emails to myself It does not slow down my website

For the moment there are not any cons I can think of. Every time I had an issue the customer service team responded quickly.