All Cartloop SMS Marketing Reviews
1-25 of 25 Reviews
Sort by
Sarah
Verified reviewer
Retail, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Amazing customer support and service
I have been very happy with my experience so far, I have always been replied to very fast and the service has been amazing. The dashboard is easy to use and very powerful in terms of results.
PROSThe customer support is fast and amazing. Very knowledgable and the trial is a great way to see how powerful the system really is.
CONSNothing so far, everything has been fine.
Christopher
Entertainment, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great addition to my store
I’m solving cat abandonment issues which is a huge issue for many online stores. Cartloop has came up with many ideas to help me succeed in that area.
PROSThe cart abandonment feature is a huge help.
CONSI’m not too into the per order fees. But I understand the business model.
Reasons for switching to Cartloop SMS Marketing
LiveRecover didn’t show any interest on helping me like Cartloop has. It’s all about building relationships in business.
Anonymous
2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
So far I'm liking what I see
I've only very recently installed Cartloop and I'm pretty surprised at how responsive and helpful the customer care team are. The level of professionalism is outstanding. I'm not fully familiar with the interface yet but I'm impressed with how beginner friendly it is. My hope is to use the software for sms campaigns and cart recovery and it does appear to be a slick system. I will update my review in a few months time when I have more concrete findings.
CONSSo far I'm pretty impressed with the large number of features but I'm a little cautious on the pricing model. Time will tell if its good value based on conversions.
Gabriel
Arts and Crafts, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Best done-for-you platform!
I am simply amazed by this app and by the team that’s working there. When I reached out to them, the team instantly responded back, onboarded me, created a strategy based on my needs. They promised to help me with anything that has to do with SMS and that was true. Whenever I was sending a campaign, they helped me draft the text and recommended me days and hours for better conversion. The results are also fantastic. I’ve been using automated flows for SMS and the results were decent, but conversational flows are way better! The results almost doubled. Highly recommend the app!
CONSI really don't dislike anything about Cartloop. All the feedback I offer is often implemented which I love!
Reasons for switching to Cartloop SMS Marketing
I wanted to have conversational flows to engage with my shoppers and see what's going well. I captured a lot of feedback and now I'm focused on building a community
Anonymous
1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
The Best App I have ever used
I like how the whole onboarding went: the team answered to my message in literally 3 minutes, we jumped on a call and they helped me set everything up. They invited me on Slack and their whole team is there. The way they communicate is fantastic and it shows they care about the customers. The results are also great. I'm using cart recovery and popup and my conversion rate was always beyond 40%. Simply impressed with how Cartloop managed everything
CONSThere is literally nothing I disliked. They are great
Mark
Consumer Goods, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Love it
Loved it. Used all the insights to rebuild my business and I know that I'm recovering more carts using text messages
PROSLove their customer support and the products they offer. I recovered a lot of annoying abandoned carts because of it and got insights into why people left their carts and didn't complete their checkout
CONSI was looking for Reamaze integration, which is not available right now
Connor
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
AMAZING!
SMS done properly, we struggled to find a proper done for you platform.
CONSNot one, the team are amazing, and at hand to help.
Adam
Health, Wellness and Fitness, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Good tool for customer engagement
we are trying to improve the engagement with potential shoppers. After a few weeks this seems to be working.
PROSthe onboarding process was excellent. the team is very responsive and also great on providing advice. The ease of integration into our shopify site is great and builds on a positive customer experience.
CONSI'm still working on ways to improve key words to increase effectiveness - early days for us
Reasons for switching to Cartloop SMS Marketing
cheaper alternative with similar/better expereince
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Human approach
They pride with the conversational approach and that's exactly what they do. They keep it conversational and human from first demo not only in the app's conversations. You don't feel transactional but rather fully supported - kudos to [SENSITIVE CONTENT] !!
CONSI would love to see more reporting options.
Camille
Verified reviewer
Cosmetics, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Very awesome product
The personal touch that it has as I have an account manager that is with me every step of the way. I like how easy it was to set up and get the ball rolling with it. This seems like a software that will grow with you.
CONSNothing really, I am going to see how it goes as I build my subscriber list
John
Apparel & Fashion, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great App
The way the cartloop app and team approach customer service is so unique and different then every other run of the mill SMS marketing app. They add a personal touch which is huge for our customers and we have seen amazing results compared to competitors.
CONSWe had a few issues with the Popup when we first started but the CartLoop team was amazing and so responsive to get it fixed and back up and running without really any delay.
James
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Excellent
Fast customer service and the integration process was very straight forward. Love the ability that I can set and forget and have someone else take care of the personalised experience that my customers are greeted with.
CONSWould love additional features to be added such as a sign up form with discount that we can embed on the homepage.
Reason for choosing Cartloop SMS Marketing
Great reviews and overall great product with huge potential
Karishma
Apparel & Fashion, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Took me (positively) by surprise!
Tops - I have no complaints!
PROSI love how easy + minimal it is and how many sales it's led to!
CONSI feel like there could be an "in-between" monthly price which enables campaigns at a more feasible cost.
Reason for choosing Cartloop SMS Marketing
I had someone approach me for a custom build - but it was too fiddly and challenging to execute.
Michael
Cosmetics, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
The graal for my business
Simple setup, easy to make the switch from other popular platorm, support highly reactive and powerful tool
CONSThere are some features that are not available, but after talking to the support they told that some of them were in their roadmap.
Reasons for switching to Cartloop SMS Marketing
The pros outweight the cons by far.
brian
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
cartloop is great
having a live person who knows your business is available to your customers 24-7
CONSthe team needs to learn nuances about your business and that take time
Reason for choosing Cartloop SMS Marketing
a live person vs automation will win every time if they are managed properly.
Reasons for switching to Cartloop SMS Marketing
this is an elevated product
Fred
Health, Wellness and Fitness, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
High Praise
Nothing but high praise for Cartloop. You will definitely see results even during free-trail!!! Highly recommended!!!!
CONSI think overall, this company is doing a great job helping businesses grow!!! Nothing but high stars ⭐️ ⭐️⭐️⭐️⭐️
Marie
Retail, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Amazing Support
Through my time setting up my business and getting subscribers cartloop has been very supportive through different suggestions for campaigns and discounts.
CONSNothing negative. Amazing team of professional that want to see you successed
Andrew
Verified reviewer
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great app, excellent customer service & guaranteed ROI
Cartloop offers the perfect solution to SMS marketing and it's clear that their mission is to ensure you see a positive ROI.
CONSNothing to dislike. Cartloop works perfectly and once again, they offer impeccable customer service.
Diana
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great customer service
Really easy to implement and use. We have seen good engagement, upsell and conversation. Thanks Cartloop!
CONSNothing! It's pretty good to be fair and I enjoy using it.
Sean
Retail, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
So far so good
Collected a lot of leads. Still waiting to run a campaign
CONSNothing yet, just waiting to see how well the campaign does
Himanshu
Consumer Goods, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Awesome Software
very good.
PROSEase of use, fast onboarding, helping in increasing sales.
CONSNothing at all. I do not have anything to complain.
Ezeugo
Retail, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
An awesome review for an awesome team
The Overall experience is an overall satisfaction for me.
PROSThe ease of use. The fact that I can literally text any of their staff and the job gets done. Giving me extra time to focus on other things. I haven't used any other platform but sincerely, I don't think I'm going anywhere else for a long time.
CONSThe pop ups. Wish there was a way to time it. Setting it up on exit intent for example, or when a customer scrolls 25% of your website or something like that
Simas
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
It's a must have tool for small E-commerce businesses.
My inventions needs to be explained for clients, and it needs to have individual feeling in communication we have. Now sms communication have approved it a lot.
PROSEasy to use, fast live support and experience of collaboration work on the targets with great "Cartloop" team.
CONSI toked some time to understand the communication tactics with costumers by sms channel, but "Cartloop" team help me to figure it out.
Chris
Food & Beverages, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great app with great support!
The team at Cartloop help you get up and running in no time, then also help with planning going forward. A lot of competitors also seem to be US focused, but not the case with Cartloop, so great for us in the UK.
CONSNothing so far. Still early days. Will update if we encounter anything.
Alexane
Cosmetics, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2022
Completely satisfied
We have been using it for many months and it helps us to increase our sales, the SMS campaigns work very well with our audience.
PROSThe fact that it is real people who write and answer and not a robot.
CONSnothing special, the application is well done, easy to understand and use and the support answers quickly.