About Cheetah Digital Customer Engagement Suite

Cheetah Digital Customer Engagement Suite is an all-in-one, data-driven marketing platform designed for marketers. This suite includes features such as customer lifecycle management, cross-channel campaigns, and customer rewards/promotions. Other notable features include analytics & reporting, matching learning capabilities to predict customer behavior, integration APIs, and a customer view dashboard.


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6 Reviews of Cheetah Digital Customer Engagement Suite

Average User Ratings

Overall

4 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(2)

2

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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December 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Quality ESP with Quality Support

Pros

Cheetah has a plethora of features, and theyre constantly adding more. On top of it their support team is top notch.

Cons

Sometimes the filter limitations within their systems can feel limiting

October 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

October 2021

One tool to manage email campaigns and loyalty

I would consider as a fairly good product as it does what it’s promised. Worth for the money you spend.

Pros

Worth for the money and provides what required for the business. Customizable product that can be fit into any business type.

Cons

Out of the box product has many properties and features which sometimes confuses the integration process. Additional customization takes bit of time and effort.

Reasons for Switching to Cheetah Digital Customer Engagement Suite

Business needs

February 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

February 2018

Good tool for somethings but not for others. Takes alot of training to get to know the product well

Pros

Reporting was great for reviews. There were also some nice personalization add-ons available for reporting.

Cons

Campaign builder was not as user friendly as other platforms out there. Also if your data was not housed in the tool setting up APIs was hard do with their teams as they were understaffed alot and it would take extra time.

March 2020

Shalini from Paisabazaar.com

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2020

Best and Easy Software for Email- Marketing

As i have worked with many other crm tools but cheetah digital is more convenient and easy to use. From creating segment to executing campaign or downloading reports is very easy process. The best part is that you can create segment, test and execute withing 5 minutes. However, other crm tool takes 10 -15 minutes to do the same.

Pros

Cheetah Digital is the best tool for email marketing as we can easily upload the data in the form of csv and create the segment. There is very simple and easy method to execute email marketing campaigns. You just copy and create the campaign and paste the html code and run the campaign. This software is designed in a very easy way that anyone can execute the campaign.

Cons

This is very best software however real time campaign killing option is not there. You have to contact support for the same. It is time consuming process.

January 2017

Alan from Capital Asset Management Group

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Experian is great.

Experian is a great tool for my business to gather data. I use it monthly and it works great best price on the market as well as I did my homework. Best in the business.

November 2021

Rachel from Junior League

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

2.0

November 2021

Could be better

Pros

It is easy to set up your account and compose email blasts

Cons

We likely do not use it to its full advantage, but it seems very outdated and kind of clunky