All Critical Impact Reviews
1-25 of 43 Reviews
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Vikas
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Review of Critical Impact
Critical Impact is an email marketing software that allows businesses and organizations to create, send, and track email campaigns. It offers an user-friendly interface, which makes it easy for even non-technical users to create visually appealing and engaging emails.Critical Impact also offers robust reporting and analytics features. Users can track opens, clicks, and conversions, and use this data to optimize future campaigns. Additionally, the software includes integration with Google Analytics, allowing users to track website traffic generated by their email campaigns.
PROSCritical impact offers drag-and-drop email builder. This feature allows users to create emails without needing to have any coding or design experience. The software includes a spam checker that ensures emails are not caught by spam filters and go directly to the inbox. Moreover, the software uses industry-standard authentication protocols such as SPF, DKIM, and DMARC to increase deliverability rates.
CONSThe pricing plans can be a bit confusing, which may make it difficult for users to determine which plan is best suited for their needs. Rest of the software works fine for me.
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Critical Impact - best SAAS provider I have ever used
For a number of years we switched from one email service provider to another. We were on Silverpop. Before that was some other provider whose name I can't even recall. All were iffy, heavy on promise but low on delivery. But once we switched to Critical Impact, I have considered our email problems permanently and completely solved. I won't even take calls from any other email provider, that's how good I feel about CI. When you deal with CI, you are dealing directly with the people who UNDERSTAND their system, who built it and run it and maintain it, not some low-level phone person who has no idea how it even works. Their system is clean and straightforward: you have subscribers, and they belong to lists. You build an email message, and you send it to a list. The concepts are clear, not hidden behind some weird pseudo-babble that only obfuscates what you're trying to do. You just want to send emails and make sure they get to your recipients, right? And understand who read it, who opened it, who clicked on it? If the answer is yes, CI is what you want. Yes, there are bells and whistles in here -- we use a lot of them, in fact. The reporting is excellent. The percentage of our emails delivered is excellent. We send a lot of emails to a lot of subscribers -- we have more than 10 different newsletters going out every week. I never have to think about CI at all. It all just works. I sleep better knowing that CI runs our email business. You will too.
PROS* Customer Service is through-the-roof great. * Their system just works. No outages. No crazy updates or refreshes where all of a sudden you don't know where anything is. Simple and reliable. * Loads of reporting options and powerful features easily available * Powerful API lets you do lots of stuff from inside your own application
CONS* Very hard to come up with anything negative. Hmm. Maybe sometimes their UI looks a little bit dated?
Reason for choosing Critical Impact
CI offers much more robust, detailed services and tools than Mailchimp. And it's also cheaper. And the customer service is much better. For what we needed, Mailchimp just couldn't deliver.
Reasons for switching to Critical Impact
Silverpop was waaaay more expensive, and less reliable and easy to work with. CI delivered much more service, much more support, and many more features at a cheaper price. We have never looked back.
Vendor Response
Thanks for the review. Appreciate your comments on the UI. Nothing can be more frustrating than an unexpected change to the interface for sure.
Replied June 2022
Faith
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed January 2024
Cannot be trusted with your data
I started using them in 2015. Prior to 2023, they were excellent. In 2023, my email stopped getting through to my customers, they had tons of tech issues and then the people I liked best left the company. [sensitive content hidden] is unethical. He has ruined the company. Your data is not safe. When I did not sign a contract quickly enough - though I had not had one in the entire ten years I used them - without warning he cut off my access to my lists and forced me to wire money to get access, even though I did not owe them money. I paid my invoices on time monthly for ten years, paying more than $240,000, and yet the new [sensitive content hidden] held my data hostage for $500 because he didn't like that I was hesitant to sign a contract. I was hesitant due to all of the tech issues in 2023. I probably would have signed it, until he cut off my access without any warning and held my data hostage. He was rude and obnoxious in his emails and, frankly, has ruined the company. Employees are leaving and even his tech folks acknowledge there are now huge issues there. Avoid them until they get it together and [sensitive content hidden]. is gone and they have a [sensitive content hidden] and their ethics return.
PROSRelatively easy to use. Too bad the company is no longer trustworthy.
CONSSends started failing in 2023. Tech issues galore in 2023. Used for 10 years. [sensitive content hidden] required new contracts and is unethical. Held my data - emails, etc. - hostage when I didn't sign contract fast enough and required I WIRE money to get access to my data. CANNOT BE TRUSTED WITH YOUR DATA.
Reason for choosing Critical Impact
I switched from another provider, but that provider is not on the list above, so I marked it "No." I switched from a different provider in 2015. I left CI January 2024 after what they did to me. I am still waiting on confirmation that they deleted my lists. I think they did not and are selling them.
Reasons for switching to Critical Impact
Originally I switched to try to increase getting through spam filters and because they offered me a good rate. I have left due to the unethical behavior of the [sensitive content hidden] and them holding my data hostage. See other comments. I do NOT recommend Critical Impact unless you want to be at their mercy.
Bett
Renewables & Environment, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
A standard emails marketing software.
The product is the best of it's kind it is worth the investment.
PROSEasy training and learning. The product has no breaches it does not fail.
CONSI have nothing to complain about the product it is superb.
Reasons for switching to Critical Impact
Nothing other than change in needs and services
Austin
Publishing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Solid Product for the Cost
Overall, it definitely does the job. There were some hiccups in the process of switching over from our previous platform as we figured out where certain features were located, but overall, I am relatively pleased with the performance, especially for the price. We are a small company, but we have a lot of subscribers/send a high volume of emails, so it was difficult to find a platform that had competitive pricing that catered to our needs. The customer service is generally very quick to respond, which I do appreciate, although the way they respond to questions (that to me seem to be ones other people would have as well) makes it seem like they're either a small company or a relatively new platform—we had an issue where our ad blockers were blocking banner ads we were placing in the message editor for only certain users (had no idea this was even possible), and with how common ad blockers are, I was shocked that they hadn't run into this problem before.
PROSThe calendar page is very helpful to see which deployments are going out on which day, especially with multiple team members working in the platform collaboratively. The message editor was easy to learn. The ability to search for subscribers by custom fields is super helpful as well. The aggregate message metrics page for each deployment is organized very nicely and allows for exportable one-page reports. Also, exporting of data/lists in general is MUCH faster than our previous platform—it takes less than a minute for even large exports.
CONSThey tout a lot of pre-built data reports you can export, but many of them are not particularly helpful for what we need. It does not come by default with an option to export all raw data for an email deployment (along with custom field data), and they were originally going to charge several hundred dollars to have this report custom built. This seemed strange considering how standard of a report this seemed to me. There are also other reports that seem to only be accessible by having the engineering team develop custom reports, which I'm guessing is just a way to upsell. Also, to my knowledge, you cannot automatically schedule redeployments to the non-opens, it makes you create a dynamic list after the first deployment is already completed, and then you can customize the parameters for the dynamic list. The dynamic list feature is cool, but it requires additional steps that are annoying. It comes with a feature that supposedly filters out bot clicks, but we still see a handful of them coming through, which then need to be manually filtered out when determining metrics reports.
Reason for choosing Critical Impact
Critical Impact seemed to be the cheapest option for what we were looking for, and it was recommended to us by one of our partners. Bronto was catered way more toward large companies that focused on e-commerce, so Critical Impact fit closer to the level of features we were planning to use.
Reasons for switching to Critical Impact
Bronto was no longer being supported by Oracle.
Vendor Response
Thanks for the review Austin. If there are a lot of unopened emails, re-sending them again will not give the results you may desire as most will ignore the second send, or worse - flag them as spam. Trying A/B testing or creating a new campaign for your unopened emails in a specifically created new list can increase the open rate for your campaigns. We do have a lot of report options, however lesser demanded reports do at times require our development team to introduce new product enhancements. We are constantly working to expand the offerings and solutions for our clients.
Replied May 2022
Nikita
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Email Marketing at Breeze with CI
This platform has created powerful email workflows to retain subscribers Ain real-time.
PROSCritical impact is enough for business email marketing that ensures automated email builder as well as being a user friendly platform.
CONSThe platform can be slow at times and the interface can be overwhelming for new users.
Vendor Response
Thanks!
Replied November 2023
Sid
Medical Devices, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Easy to use and effective
Cost effective, easy to use and great metric tracking.
PROSEasy to set up and customize templates. Great metric tracking for all email campaigns.
CONSSometime our emails went to SPAM and mobile optimization did not always workout as we expected. I believe this is a common issue with any email platform.
Reasons for switching to Critical Impact
Freshsales had a very high bounce rate for all our emails.
Vendor Response
Thanks for your feedback! Glad you found our reports helpful, and saw an improved delivery rate on our platform. We know inbox placement is very important, and offer a lot of resources to help you prevent messages from landing in the SPAM folder – such as whitelisting your sending IP, adding sender authentication, and checking your message for content that could be identified as SPAM. Please let us know how we can help!
Replied January 2023
Todd
Marketing and Advertising, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Meets our Needs - and then some
Support has been the big thing - great support,
PROSThe ease of setting up the automated drip campaigns is very intuitive.
CONSSurveys could have a bit more function, but then again we have not used them - just explored the interface. Though the templates are not numerous, they are good for a starting point to enhance, but we also like to just use HTML.
Reason for choosing Critical Impact
Function and not being charged extra in bits and drabs which they seem to do to constantly upgrade. Also SMS/transactional solutions for our clients. White labeling our own platform makes our relatively small company give a self branded professional SaaS solution,
Reasons for switching to Critical Impact
Seems to have more functionality and the support was better.
Vendor Response
HTML can be a heavy lifter for some, which is why we offer the templates that we have, however these can also be modified and meant as a foundation for those less inclined to use HTML as an option.
Replied May 2022
Vinay Kumar
Oil & Energy, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
A Robust Marketing Solution with Potential for Further Advancement
Critical Impact is a robust and versatile marketing platform that helps businesses to connect with their target audience effectively. It contains a huge suite of tools and features, it offers a compelling solution for managing email campaigns, automating marketing processes, and engaging customers on a deeper level. The email marketing capabilities of Critical Impact Software are robust and efficient. Users can create visually appealing email templates or customize existing ones to match their brand identity. The drag-and-drop editor simplifies the process of designing professional-looking emails without the need for extensive coding knowledge. The platform also offers advanced segmentation options, allowing marketers to target specific audience segments with tailored messages, thus improving the chances of driving engagement and conversions.
PROSCritical Impact Software shines with its intuitive and user-friendly interface that ensures a seamless experience, even for users with limited technical expertise. Navigation through the platform is effortless, thanks to a thoughtfully designed dashboard that presents a clear and organized overview of crucial metrics. Marketers can easily monitor campaign performance, track customer engagement, and make informed decisions driven by data. This well-crafted interface significantly boosts productivity, enabling users to dedicate their energy to crafting compelling marketing strategies.
CONSWhile the platform offers automation features, setting up complex automated workflows may require a steeper learning curve. Users seeking advanced automation capabilities may find the process challenging or require additional support.
shivam
E-Learning, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
"Email management gets easy with critical impact"
Overall, I have had a good experience I used it for my first internship at ICCE. It comes with a wide range of offers and features such as automation, report generation, tracking, audience engagement, and so many things.
PROSone of the best things about Critical Impact is its Email templates: it offers a library of pre-made email templates that can be customized as per my requirements. Secondly, it has a drag-and-drop feature which makes navigation throughout the system easy. Report generation can also be generated using this system which helps to make better decisions regarding marketing and campaigns.
CONSAs of now, I haven't encountered a problem with critical Impact. for email marketing, it is good in all aspects.
Vendor Response
Thanks for the feedback and welcome aboard!
Replied August 2023
Ramjas
Oil & Energy, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2023
Review of Critical Impact
The creative and adaptable platform Critical Impact Software meets the many demands of companies looking to improve their marketing and communication strategies. This software has the potential to have a huge influence on businesses of all sizes because to its extensive set of robust features and simple-to-use functionality. We'll examine Critical Impact Software's main features in this review and assess its advantages, disadvantages, and overall value.
PROSA wide range of potent features from Critical Impact Software are available to address different facets of marketing and communication. These functions include event management, survey tools, email marketing, and other things.Users may easily access and use the software's features thanks to its user-friendly and straightforward interface. The learning curve for new users is lowered and a pleasant user experience is ensured.
CONSI didn't come across any problem while using the platform as of yet. The software works fine for me.
Vendor Response
Thanks for the review. Always good to hear our customer experiences and have them shared.
Replied May 2023
Ayesha
Commercial Real Estate, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2023
My experience with Critical Impact
With Critical Impact, you can add dynamic content to your emails and SMS messages that is tailored to the recipient based on recipient information.
CONSThe features and subscriber count that you require determine which of Critical Impact's pricing plans to choose. For this reason, Critical Impact may be too costly for enterprises with a big subscriber base or intricate requirements
Nina
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Top Level Email Management Platform
It makes it a breeze to analyze email marketing campaigns automatically.
PROSCritical Impact makes it seamless to carry out email marketing campaigns in real-time.Availability of built-in mobile optimized emails help save time.
CONSFor the entire duration that I have used Critical Impact, I haven’t come across any flaw.
Vendor Response
Thanks for your valuable feedback! Much appreciated.
Replied August 2023
John Lemuel
Civil Engineering, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed May 2023
The Email Campaign Management in Critical Impact
Ease of Use: Many users appreciate user-friendly interfaces and intuitive workflows offered by email marketing platforms like Critical Impact. The ease of use allows users to quickly navigate the software, create and manage campaigns, and track their performance without significant technical expertise.Robust Features: Critical Impact offers a range of features that are often appreciated by users. Some of these impactful features may include advanced segmentation capabilities, automation tools, A/B testing, personalized content options, and detailed analytics. These features help users enhance their email marketing efforts and achieve better results.Integration Capabilities: Email marketing platforms like Critical Impact often provide integration options with other popular software and platforms, such as customer relationship management (CRM) systems, e-commerce platforms, or content management systems (CMS). Integration capabilities allow users to streamline their marketing workflows and synchronize data between different systems.Support and Training: Users value reliable customer support and training resources provided by Critical Impact. These resources can include documentation, knowledge bases, tutorials, webinars, and responsive customer support channels. Having access to helpful resources can assist users in utilizing the platform effectively and resolving any issues or questions that may arise.
CONSFeature Limitations: Depending on specific user requirements, some users may find certain features to be missing or lacking in Critical Impact. It's important to thoroughly evaluate the platform's feature set to ensure it aligns with your business needs before making a decision.Learning Curve: While Critical Impact aims to be user-friendly, there may still be a learning curve for users who are new to email marketing platforms. Some users may find certain aspects of the software challenging initially, especially if they lack prior experience with similar tools. However, comprehensive documentation and support resources can mitigate these difficulties.Integration Challenges: Although Critical Impact offers integration capabilities, users may encounter challenges during the integration process, depending on their existing business processes and the specific software they are integrating with. It's advisable to carefully assess the compatibility and requirements of the desired integrations to ensure a smooth implementation.
Salma
Food Production, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Comprehensive Email Marketing Thanks to Critial Impact
Critical Impact provides a comprehensive email marketing solution with advanced features, exceptional support, and a higher price point.
PROSCritical Impact offers a user-friendly drag-and-drop editor, powerful automation tools, advanced reporting, and excellent customer support.
CONSThe pricing can be higher than some competitors, the platform can be slow at times, and the interface can be overwhelming for new users.
Reasons for switching to Critical Impact
Critical Impact's automation capabilities, reporting and analytics features, and customer support are among the best in the industry.
Vendor Response
Thanks for the great review. You are making us blush, but yeah we are kinda proud of our reports/analytics and our great support team!
Replied May 2023
Nancy
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Effective Email Marketing Solution with Room for Improvement
My overall experience with Critical Impact has been positive. It has proven to be a reliable and effective email marketing tool, allowing me to streamline my communication with customers and achieve better results. However, there is room for improvement in terms of template customization and the learning curve for advanced features.
PROSCritical Impact provides a comprehensive set of tools for creating and automating email marketing campaigns. The automation features allow for targeted and personalized communication with customers, resulting in improved engagement and conversion rates.
CONSWhile the basic functionalities are user-friendly, mastering the more advanced features, such as segmentation and personalization, requires a significant learning curve.
Vendor Response
Thanks for your comments. We are looking into providing more templates soon, however you can also do custom HTML and save as a templates.
Replied May 2023
Jess
Publishing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great tool with excellent customer service
Overall I have had a great experience with Critical Impact and their team. They are always very helpful and responsive if I ever have a question or issue. If there is a useful feature that does not exist, they are open to developing it.
PROSThe thing that makes Critical Impact stand out compared to similar tools is their exceptional customer service and willingness to make changes and improvements base on our needs.
CONSIt can sometimes run a bit slow and the logic for running complicated lists can get a bit confusing sometimes.
Vendor Response
Thanks for the review Jess. We are constantly striving to expand features and solutions of our product.
Replied May 2022
Tina
Media Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Easy to use and excellent customer service!
Overall, Critical Impact has been very easy to use and the customer service is always willing to help.
PROSCritical Impact is very user friendly but the best part about them is their customer service. They are always willing to help and really spend time to explain things to you.
CONSSometimes it can be a little slow, especially when building lists that require more complicated rules.
Reasons for switching to Critical Impact
Critical Impact provides better features that worked for our needs.
Vendor Response
Thanks for the review Tina. A recent upgrade to our server hopefully has shortened the wait time on list generation.
Replied June 2022
Anonymous
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Improved customer relationship using Critical Impact
Better customer relationships can be established using this application.
PROSThe application provides you the flexibility to target new customers and retain existing customer based on the data analysis and reaching out to them on time , The application easily integrates with other applications like salesforce to get the data to work efficiently .
CONSThe application API integration can be little easy , its not just pick up and start working kind of model.
Vendor Response
Thanks for reviewing!
Replied May 2023
Carla
Insurance, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Best Software I have Used
This product is what is my most used for acquiring more agents and also letting our existing ones know what is happening in the business.
PROSThe response to my needing help is immediate and helpful. It is also easy to use and they do what they say they will do!
CONSI haven't run across anything that I can add in this area.
Reasons for switching to Critical Impact
I was hoping to get a more functional system which I got.
Vendor Response
Thanks for the review Carla. We are always happy to help!
Replied September 2022
Luke
Online Media, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Great mid-range ESP with awesome support
Critical Impact is a great value for the price. The software is great, but the support team is even better! They're always available to help out with questions or troubleshooting
CONSIt feels a little more dated than some of the competitors, but like they say: if it isn't broke, don't try to fix it.
Vendor Response
Thanks for the great review Luke! We pride ourselves on our customer service!
Replied September 2022
Shaikat
Marketing and Advertising, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Powerful Email Marketing Platform
Critical Impact is a powerful email marketing platform with a strong focus on user experience and data-driven insights.
PROSCritical Impact provides a robust set of tools and features for email marketing, with competitive pricing and excellent customer support. Its user-friendly interface enables users to schedule messages and test emails across various devices quickly. I appreciated Critical Impact's data-driven subscriber scoring, which helps identify engaged subscribers.
CONSThere is no free plan available for users to test the platform.
Vendor Response
Thanks for the review. We appreciate all the comments we get. We have considered a free option, however at this time it is not in our future plans as the platform is geared towards industries who are not apt to use a free version because of high email traffic needs.
Replied May 2023
Gannon
Internet, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2024
CI Review
Sometimes Critical Impact does not load properly but it's still a great product.
PROSThe ability to keep myself organized from a email marketing perspective.
CONSSometimes Critical Impact does not load properly.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Easy to use and excelelnt customer service
Amazing customer service, and continually upgrading features.
PROSVery easy to use and understand. We were up and running in no time. All the features you need for effective email campaigns.
CONSWe have no issues with the software. Everything works as advertised.
Anonymous
10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
My experience with Critical Impact
Their post-sale service is awesome. Their customs support is always ready to help when needed.
PROSCritical Impact is one of the best tools for email marketing. The target audience is one of its best features, which I like most. It helps me grow my small businesses through email and SMS marketing. I also created pools and surveys to know the demands of my customers and analyzed the report.
CONSI do not fine any issue with Critical Impact it fulfils all my requirements.
Vendor Response
Thanks. We always like to hear about our stellar support team!
Replied November 2023